Best Buy
5 reviews 28 Pinebush Rd, Cambridge, ON (866) 237-8289 stores.bestbuy.ca/en-ca/on/cambridge/28-pinebush-rd suggest an edit
05 January 2024 0:38
We have always had helpful staff. The last 4 items that I have gone in for have not been in stock, some even saying they were in stock but still always told the same thing, go to the Kitchener location. The Kitchener location is hell to get in and out of. What’s the point of having a Cambridge location just to be told to go to Kitchener. I love bestbuy but I’m sorry I won’t be bringing my business here anymore.
29 September 2023 8:13
Extremely disappointed at their delivery service. Even after confirming the address the delivery truck got it wrong. After calling and correcting them, I saw them outside at wrong house, went towards the driver and he sped off.they refused to deliver saying it was their lunch time even though he was literally next door.
Extremely disappointing
Do not recommend ordering delivery from here
Extremely disappointing
Do not recommend ordering delivery from here
11 September 2023 14:22
I purchased a Google Nest Hub Max at this store and had a very horrible experience getting a price match post my purchase as I found a lower price at another retailer within 7 days of my purchase.
Now as per the Best Buy policy they will do a price match if a lower price is found at another retailer store whether on-line or in-store.
I took the picture of the competitors in-store pricing and the manager and the employees at the store outright rejected the competitor's price citing different reasons:
1. One of the employees said they do a price match only for online prices. This is incorrect and I showed them the policy on the best buy website which clearly mentions that they do it for in-store pricing as well
2. The manager said he thinks that it is a different generation of the product on showing him the competitor price. There is just one version of Google Hub Max and being a tech store they should know that. When I showed them the competitor product after purchasing it, they still didn't accept it.
3. When I told the manager how rude one of the employee was when he said that " I know what our policy are and we don't do in-store pricing. Don't tell me what our policy is", managers response was "Okay"!
I have been shopping with Best Buy for several years in the US and Canada and never had a bad experience before this. Not only the employees at this store don't care about the customer experience, they are not fully aware of Best Buy policies or the tech specifications.
I had to buy the product from the competitor and come in again with receipt showing the lower price and the employee response was "have a good day sir! "
They have completely ruined the experience of shopping at Best Buy and why I would stop recommending Best Buy from now on.
Now as per the Best Buy policy they will do a price match if a lower price is found at another retailer store whether on-line or in-store.
I took the picture of the competitors in-store pricing and the manager and the employees at the store outright rejected the competitor's price citing different reasons:
1. One of the employees said they do a price match only for online prices. This is incorrect and I showed them the policy on the best buy website which clearly mentions that they do it for in-store pricing as well
2. The manager said he thinks that it is a different generation of the product on showing him the competitor price. There is just one version of Google Hub Max and being a tech store they should know that. When I showed them the competitor product after purchasing it, they still didn't accept it.
3. When I told the manager how rude one of the employee was when he said that " I know what our policy are and we don't do in-store pricing. Don't tell me what our policy is", managers response was "Okay"!
I have been shopping with Best Buy for several years in the US and Canada and never had a bad experience before this. Not only the employees at this store don't care about the customer experience, they are not fully aware of Best Buy policies or the tech specifications.
I had to buy the product from the competitor and come in again with receipt showing the lower price and the employee response was "have a good day sir! "
They have completely ruined the experience of shopping at Best Buy and why I would stop recommending Best Buy from now on.
14 July 2023 9:26
Policy changes when you talk to different employees. Now stuck with products that I can't return that also DON'T function. Useless store and employees, literally go anywhere else and they'll understand their own policies and rules before you purchase something in store. Would be 0 stars if possible. Just go to Visions or even a different Best Buy honestly.
09 July 2023 5:13
Pre ordered a go pro online filled out all the information just to get to Best Buy to pick it up and for them to tell me they don’t have it. I questioned the workers several times until they decided to take a look in the back storage and they ended up finding three shockingly. I ended up purchasing the go pro in store and got what I want. Hardest part was though Best Buy doesn’t pick up there phones and you get put out through a call centre and can’t speak to the associates there over the phone.