Best Buy

Unprofessional! Sent the laptop for data transfer. Didn’t even put everything back. Whole laptop was left unscrewed.

Shame to give this store 1 star because it used to be my go to spot for everything electronic! I’ve spent thousands upon thousands here and after today, all my business is going online to anyone but Best Buy. No staff, the staff that were there were zero help, no eye contact, rude service and one guy telling the entire store he hated his job without actually saying the words. Very clear though with what he did. I’ve actually, as of today, cancelled my Geek Squad subscription because of this store experience. Whoever manages this store now, do better.

If I could zero this I would. This Best Buy has officially made me never want to purchase anything from Best Buy again.

They would NOT sell me a phone outright. They said “we reserve our new Pixel phones only for financing”

When I waited in line for almost an hour, with my child, they didn’t have any indication of this ANYWHERE. Plus, they advertise the buy-outright price online for purchase in store. When I mentioned that they had “four in stock” for purchase online to pick up in-store today, they simply told me they were cancelling those orders and turning off online orders to save them for finance customers only.

Seems like a real shady practice that they wanted to not take my cash/credit card to purchase in full that day. Don’t shop here for anything, who knows what else they are being untruthful about to customers.

Good to buy basic things like chords or laptop batteries. I went in for a Google pixl 8 phone case, they only had one in black for $30. Lots of employees working, probably for the pre-christmas shoppers. Accidentally set off an alarm when testing a computer mouse. 3 empl' came up to help. We walked around more, at least 4-5 more workers came by to ask if we needed help, despite directly in front of them one worker already asking us and we declined. Almost like they were taking turns lol. Anyways, very helpful workers. A little too eager but hey, that's their job. Just felt a bit overwhelmed. If I DID want help, at least I know someone's around the corner to assist. Also, Shaquille O'Neill cut out, hilarious.

They sold me an empty box instead of a Fitbit charger and kept my money. Don't shop here.

I agree with a lot of the complaints! Very hard to find a sales person and one that is knowledgeable. I was very fortunate to hook up with Tauseef. He was extremely knowledgeable, helpful and resourceful.

They have lots of options for many things but the price tags are all messed up I went there to buy headphones, I started to leave with a what I thought was a $87 headphones then I checked the price tag and it said it was for a different pair, but the entire row of the headphones were above the price tag.

Service is horrific,
Items listed as "in stock" are in fact NOT in stocks. As well as general knowledge of products being sold, is very low.
If you have questions about the products you wish to buy from best buy, don't get your hopes up.

People talk about stores raising the regular prices so the can put it on sale at the original price but I was under the impression it was just anecdotal. Over the holidays I’ve actually witnessed bestbuy raise the price of a product I’ve been watching just to put it on sale on Boxing Day for the same price as the original. I believe this is dealing in bad faith and will reserve my funds for a business that doesn’t try tricking their customers. Funny enough the product is still on sale from Boxing Day a month later.

I got an excellent service from Mr. Mambou at the Geek Squad department. He explaned to me the good software already installed in my laptop, how he could fix it and the require time. His service was excellent and precised, he also helped me with the safety program reinstallation. Recently I got a problem with my phone and within few minutes he fixed it. So I recommend Mr. Mambou at this Geek Squad, Best Buy store.

I ordered from here, they dint apply my promo code and had me waiting for days cancelling my order then telling me I would get my money back in 7 days. Do not deal with them in store or online, store manager was rude and unhelpful

Very clean and easy to navigate store. Lots of special offers and savings. Staff are very friendly and helpful. Lots of nearby parking.

I bought a brissel vaccum there and stopped working after 3rd time use. When i went back to store the staff was so unprofessional and Supervisor Sammi didn’t even look at the product and she just said not our problem i can’t help… wow how do you guys hire these people… poorly know about customer service and how to talk to clients!

Bought a Oculus Quest 2 and was served by Holden, best service I've had in long time! Super nice and knowledgeable.

Arrived to buy a 45” tv at 18: 52. I was not aware the store closes at 19: 00. Who closes at 19: 00? Out shopping after dinner. Who knows. Agent said won’t be able to buy a tv in 5 minutes. Challenge accepted. Going to another retailer to buy a 45” tv.

UPDATE, successfully purchased a TV in six minutes at a competitor. When you know what you want, time inside the store is not needed!

Multiple times going there, They are always understaffed and ended up waiting for 20 mins for someone to help and when asking customer service for help they say oh ya they know your there they’ll be with you soon. Sorry but 20-30 mins of waiting to buy a 1600$ apple desktop I’ll just got to another store and get it

STAY THE HECK AWAY! Staff has no knowledge at all. They call the product experts and the home theater "specialist" didn't even know that 24 Inch center studs existed for wall mounts. There is no I fo on their boxes and the associate sent me home with one that assured me would fit. I went home to realize it was for 12 inch centers. I went back and spoke to another associate who then tried to sell me on another product. I asked him to open the box to ensure it fit a 24 inch center and he refused. He reassured me it would fit. I bought it and got home to fi d out this one too was 12 inch center. I went back to return the product and the manager that "assisted" me was arrogant and couldn't care less about the service I received. He gave me a hard time about returning the product and then told me that best buy hires kids off the street who have no knowledge of the department they work in. STAY THE HECK AWAY!

I placed an order online and I went to the store for pickup. I was browsing around when I realized that I was followed by two employees everywhere I was going. I asked them what was going on and asked to talk to the manager. Was such a bad experience. I could not believe I was treated like that at Best Buy. Tomorrow I'll return the Garmin watch I purchased and buy it from Amazon at the same price. From now on I'll be getting everything from Amazon. I'm so disappointed by Best Buy and management at this location.

I bought a TV here that was too big for more wall and I rejected the order and waited 24 hours as recommended by Best Buy. After an hour at the store dealing with 7 teeny bobbing employee's that knew absolutely nothing. Can't wait to call headquarters in the morning.

Your phone service is terrible. You can't even talk to an associate from the store. You seem to have out sourced that to an external location. The frustration I went through today trying to get some simple information from a specific location was ridiculous. I will shop anywhere but here.

Their Geek Sqaud is the worst. I wish I could get my money back.
They didn't tell me what was wrong with my computer, they just said 'We don't have the parts to fix it. Would you like to buy a new laptop? '

This was last year.

This year I decided to take a second crack at it. I brought the laptop to ubreakifix, and they are fixing it for the same price that I paid for the 'Diagnostic' at best buy. I say that with air quotes because, I am pretty confident that they didn't even look inside the laptop. The whole experience was just ridiculous.

Le service pourrait etre amélioré. C'est la deuxième fois que je viens cette année pour une grosse dépense, et a chaque fois, ca prend un éternité avant que quelqu'un vienne me servir. Pourtant, a chaque fois ils jasent entre employes et semblent préférer se tourner les pouces. La prochaine fois, je crois que je vais seulement commander en ligne!

Quite a lot of variety in many products, especially in gadgets and smart phones, price comparison to other stores is ok, at times a lot of rush and need to queue up to get into the store due to pandemic issues.there was very little staff available with less supply of the product desire.

Very well organised. They make you read a sign to make sure you don't have any Covid symptoms and then let you in. There's enough hand sanitizer there to kill someone and they're very friendly. With in-store shopping back they have enough associates in the store to come and make sure you're doing alright and are ready to help when needed. 5/5

Ma copine a pris la peine de s'assurer avec vous que le produit qu'elle avait besoin était le bon, afin que vous lui vendiez la bonne chose. Ce n'était pas le cas. Vous lui avez fait perdre 48 heures, vous lui avez occasionné beaucoup de stress et on ne sait pas toujours pas quand son problème sera résolu. Faites quelque chose!

Purchased a Sony camera for $495 and the extended 4 years warranty for $225 they told me it’s an exchange warranty! Anything happens they will exchange and fix it ASAP

Good and quick curb-side pickup. I went in to the store as well to pickup an item, the person at the front door pointed me towards the pickup spot. The store was very clean and properly organized, and the service was pretty quick. There were tapes for social distancing, and sanitizers everywhere. Great shopping experience but I was a little disappointed with customer service because the people who helped me were not friendly, and did not even greet me or address my questions. They just processed the transaction while talking to each other and just handed me the receipt.

Nabil is an incredible asset to BestBuy. He went out of his way to help my wife pick out the best laptop for her needs, making extra effort to find the last remaining one in stock. He was quick to answer any questions she had, and continued to treat us like valuable people rather than a number, despite the store being very busy.

Thanks for having great staff like him on your team!

Been dealing with this branch since they took over the place from Future shop. Good example of the good improvements.

Love this place but MOST, not all.people working here are not much help. Went through 3 workers before I found what I was looking for. It's over there was their response.
And they were just standing around instead of showing me. I asked politely too. I'll get names next time.

Thanks to Jess for helping us choose the right appliance package and making sure we left happy! We ran into some roadblocks but you found a solution for everything.

We went to purchase a computer and we had excellent customer service from Jason. Although he was still in training, Jason was able to answer all of our questions and helped us find the right product, within our budget. He listened to our needs, explained everything clearly and made sure to show us different options. It was a great customer service experience at this Best Buy.

Had my Plex sheet replaced on one of my phone's today. The cutting machine works at this location and on Merivale The geek counter did a flawless application 99.9% awesome job! As for Covid these guys are way high political about store entry questioned why you are coming and directly assigned to each your separate floor blue shirt. A bit intimidating for shoppers Questions would be more appropriate for all to ask about screening symptoms. Every company need to Answer their phones or else don't open at all.

Very poor customer service. I had a bad experience when I visited the store. The store associates did not talk respectfully. Shame. They showed no interest of selling the products.

I would not recommend this store: 2020 Mer-Bleue Rd Unit C2, Orléans, ON K4A 0G2

Disappointed! After waiting 10 min to get into the store and 20 minutes in the store for help to purchase a laptop we left unserved. It’s not well organized.

Purchased a Sony camera for $485 and the extended 4 years warranty for $225 they told me it’s an exchange warranty! Anything happens they will exchange and fix it ASAP

It’s not true! After refusing to exchange the camera sent it away for 2 months and still not fixed or not exchanged! After calling multiple times they agreed to give a gift card!

Then after they agreed to give the gift card was not ready at the store! Not in system yet they said!

Save your money on the extended warranty! Just buy a new product if it breaks down!

They lie to get you to buy. Was told if I bought a Samsung frame tv that I could get a discount when I register the tv, turns out that was a lie. Was told that I wouldn’t have to deal with Samsung if I get an extended warranty, that’s a lie too (first year is manufacturer’s warranty) staff is incompetent, hope amazon shuts Best Buy down

Very disappointed. Bought a dish washer saturday. They said they can only give 10% off floor model. Didn't look so bad but i was unable to touch or look closely. Got it home, see it under normal lighting not fluorescent, and it is INSANELY scratched. Also, missing the kick plate! Tried calling store to get kick plate. Phone says "were too busy to take your call" and it hangs up. Incredibly unprofessional. I live 4p mins from the store and don't want to go back to ask for something they probably don't have. Answer your gosh darn phone bestbuy!

Excellent service, and the curb side pickup during COVID went well. Never had a problem with Best Buy.

I understand the line ups at the door due to covid but the so called lack of ability to answer the phones due to the overload of ppl in the store?
The message I got when I called was that they were limiting the amount of ppl in the store! Should that not make it easier to answer the phone?

Warning regarding Geek Squad! Bought a laptop and iphone and signed up for their Geek Squad protection plan. They never told me it expired at time of purchase nor did my emailed documents later, just that it would protect me if something happened to my computer/iphone. Paid over $28/month for 4 year for laptop and over $15/month for 3 years iphone. Only time I called to use either plan was in start of April cause laptop was having issued. Called customer service and they fixed the issue after 1 hour phone call. Asked what do I do if I still have issues, they said should be fine. Fast forward 1 month and my computer crashed, can't login or anything. Brought it back to Geek Squad this time in store. Was told there was a note to my account and I had to call customer service to find out why. Did and was told my credit card expired and needed new number. I asked 3 times to check this cleared my account as I needed my laptop fixed asap. They said yes. Went back to BestBuy and told them it is paid. Long story short later found out my laptop was no longer under the plan it expired 3 weeks ago. I was never told on purchase or by the agent on the phone who tried to fix my laptop it was about to expire. The reason my account was on hold was cause my iphone plan was still active. They lied to me on phone. Went back to complain in person to store manger, and they are useless. Explained my computer is busted and I need to purchase a new one and just want the information retrieved from my old laptop. They refused even though I paid for their stupid insurance for over 4 years every month and only used it 1 time for 1 hour and they failed to tell me it was about to expire. Plus, never in 4 years did I once receive any receipt or communication from Geek Squad. It's built so you forget you registered with them so they can steal your money. Days later I got a call that they had talked to mangers and had found a way to help me and would call me back. NEVER DID! I called to cancel the last 3 month of my iphone coverage cause it is a joke. They insured me it was cancelled and I would not be charged again. Big surprised few day later when they charged my card again. Never buy from BestBuy or Geek Squad! Zero respect for customers! And they will lie at ever turn!

Great service. Pay and pick up is handy. Employees there are knowledgable. Products are great quality. Returns are reasonable and fair. Good selection of top new technology.

Lack of selection and pandemic interview at door which does not allow for proper selection. I had to return item I had bought after another queue. Too few people allowed inside for the floor space available.

During the Covid-19 crisis Best Buy had done a great job in continuing business. The item requested was ready right away. I would recommend them. The only problem was with the 2 metre distancing in line. People did not respect or notice the markings on the wall. Marking would work best on the ground and walls, so people would notice when they are not aware what they are doing.

Decent if you're looking for consumer electronics or "mainstream" computers parts, otherwise I can would just recommend Canada Computers.

Very expensive to have the geek squad to come in to fix my new TV. I presume that is site wide.

Thanks to Christopher from the phone portion! He knew exactly what I wanted and made the process of getting a new phone easy

Location is fine but staff is terrible. Was in the store assisting my mother in purchasing a television. Found a model we wanted to purchase but sales staff (two separate reps) said that they couldn't order the tv for us and that we should just go to another store. One even suggested we try a competitor. Unbelievablably poor service. Will not return and would advise all others from visiting this location.

I went to the Best Buy in orleans, Ottawa. I asked for a dishwasher that was in stock on their website. The guy said it wasn’t in stock and the site was wrong but he can order it for me. I didn’t want to order as I needed the dishwasher ASAP. I then went to the Merivale Ottawa location and the guy said there are none kept in stock and I need to order online. Again on the website it said it was in stock. In the meantime I took it upon myself to click the reserve in store button for the orleans location for web pick up. An hour later it said it was ready for pickup. Weird because the employees insisted they didn’t have them and kept asking me to order it. I assume you guys do this to get people to pay for delivery and installation to make more money. Really don’t appreciate that. I will definitely be only using web pick up from now on because those people were very helpful and competent.

Bad experience today, second time in a row of many times I used come here - was coming to pick-up a Web Order, waited more than 30 minutes and finally gave up, as no agents seemed to care.since a bit there looks like to be some organizational issues at this location.still love the brand though, it might be a transient issue hopefully.

Love shopping at Best Buy. They price matched my cordless phones that were on sale at a competitor's store. Customer service is always excellent

Not a huge fan. The store was okay. My kids enjoyed some of the displays, but I found all of the staff just stood around in big groups chatting with each other. Great spot to see something in person before ordering it in Amazon or Newegg for cheaper.

My daughter and I were Christmas shopping yesterday looking for iPad covers for the iPads we purchased the day before, as we were looking for the covers we happened to pass the camera section and stopped to look I really wanted a new camera for Christmas so this worked out, we asked an employee for help and he was quick to help out we explained what I was looking for in a camera and price was no issue, he narrowed it down to two in the brand we were looking for. As we were looking and asking questions he asked if it was ok if he checked on the information he was giving us just to make sure he was correct on something, as he was doing that another employee came and asked if we needed help he didn’t realize we being helped already but we explained what was happening and he was quick to ask the other employee which cameras he was showing us and said that both of them were great cameras with a few minor differences but same price, we picked the Nikon with the Christmas bundle and we were happy, we were informed it was Taylor’s second day on the job as a new employee and we were very surprised and impressed with the service he was providing us. Once the camera selection was done we asked for further assistance finder the covers for the iPads we originally went to purchase and Taylor was happy to assist, we were so happy with the great service we decided we would also purchase a Kobo cover, laptop case for yesterday’s purchases and a SIM card for the camera we also purchased a Goggle mini and a 3 year protection warranty for the camera. Taylor made our shopping experience easy and enjoyable he was friendly, polite quit knowledgeable especially for his second day and he handled every thing on his own only getting help twice from his fellow workers who were also happy to help. We informed Taylor that he was doing a great job and that we were impressed and thanked him. We will definitely go back to that location and hopefully see Taylor again for further purchases.

Does anybody at this location pick up the phone? My order has been over a week late and I can’t even get somebody to answer the phone to give me an updated time. I’ll never let a Best Buy employee convince me to order something again.

The employees seem a bit distracted, but once you ask for help they're on point and quick to answer your questions or solve your problems.

Just went in to look around, they carry a bit of everything but only the higher end items no middle of the road, accessories. Staff is friendly.

The managers at this location are the friendliest people I know. They always get out of there way to help you with whatever. They are always willing to price match all major distributors even amazon.ca. Just wish all the staff was as nice and knowledgeable as the managers.

Best buy Orleans, went to get a cleaning kit for my dslr. Was greeted upon entering and ask if u needed help bonus when you get that kind of service right away. They showed me where was the product I needed I ended looking more in the store. I feel like it is a little small for a best buy. The one in Gloucester is so much nicer and bigger gives you a really much better experience for shopping. Hopefully they will upgrade the store. My only complaint about the store.