Best Buy

Went to best buy today for s24 i was served by the guy name darven however mohad jumped in from no where his service was so rude and pathetic need lot of training i believe.he is behaving as am asking personal loan from him very unprofessional he started checking phone in the inventory without explaining the deal very idiotic

I purchased an open box laptop from the store; they ordered it online for me, and the arrival date of the parcel was January 30 January but I didn’t get that parcel on that date. Due to this delay, I have many difficulties completing my exams and projects. Contact customer service; they said your parcel will arrive soon, but it won’t work.

They have really pathetic customer service. Employees are free still not helping and talking to each other. I will never going to this best buy again.

Went to buy two items and both were boxes on the shelf but went to the register to find out that both were out of stock. You're better off shopping on Amazon. As an update, this 'Best Buy Owner' who comments on these reviews is most likely a bot directing you to the generic Best Buy customer service contact.

Personal Commendation for Outstanding Customer Service by Jose at Kanata BestBuy Mobile Department

I am writing to express my sincere gratitude and commendation for the remarkable customer service I received from Jose at the Kanata BestBuy Mobile Department. As an individual who values efficient and effective solutions, I was truly impressed by the dedication and exceptional assistance I experienced in resolving a challenging issue with a defective pro max iPhone 14 lens protector.

My encounter with Jose was prompted by the need to address a defective lens protector for my pro max iPhone 14. As someone who relies heavily on my mobile device for both personal and professional communications, a timely resolution was of utmost importance.

From the moment I engaged with Jose, it was evident that his approach to customer service was unparalleled. His attentive and patient demeanor put me at ease as he listened intently to my concerns, taking a genuine interest in understanding the issue from my perspective.

What truly stood out was Jose's unwavering commitment to go the extra mile. Not only did he swiftly replace the defective lens protector with remarkable efficiency, but he also took the initiative to provide invaluable insights into proper maintenance and care.

This personalized touch showcased his dedication to ensuring not just a quick fix, but a lasting solution that aligned perfectly with my needs.

Jose's actions and attitude perfectly encapsulated the core values that BestBuy champions. His customer-centric approach, coupled with his willingness to share knowledge and provide seamless solutions, reaffirmed my faith in the brand and its commitment to excellence.

Thanks to Jose's prompt and expert assistance, i was able to safely use my phone and take photos of my children on vacation which are memories I’ll have forever now.

In recognition of Jose's exceptional dedication to customer satisfaction, I extend my deepest appreciation. His dedication and professionalism have not only left an indelible mark on my experience but have also set an inspiring standard for the Kanata BestBuy Mobile Department. It is my sincere hope that his outstanding service is recognized and celebrated within the organization.

I just returned from back-to-school shopping for my youngest daughter, who is leaving the nest for the first time and embarking on her university chapter.

I want to give a HUGE shoutout to Dervan, James and an extra shoutout to John.

Dervan was super helpful during my initial visit a couple weeks ago when I was scoping out products. He was super fun, easy going and very knowledgeable!

Last week, I returned to buy a new iPhone and was treated to amazing service from James, who was also very helpful, kind and super patient as he walked us through all our different options.

And finally Dave… no words can describe how incredibly helpful, tremendously kind, and absolutely amazing to work with to get my daughter all the equipment she needed for a successful start to her university experience. He has a GREAT sense of humour, is armed with patience, honest and has a great personality.

To the HR Team… you made a fine choice hiring these 3 people… actually, everyone in your Kanata store is awesome.

Thank you BESTBUY. I feel much better about my youngest baby bird leaving the nest because of all of your fine support!

Coming from Pembroke, this is my go to for electronics that I can't get locally. Got my gaming PC here at a good sale price.

Not the Best Buy i was expecting, staff were helpful but the presentation of the store is lacking.

Great collection of all kind of electronics. We went for the return of an item. Though we didn’t get the solution but the person from customer service explained the whole process very well. I must say staff is very kind and supportive.

I have been to the Best Buy in Kanata about 3 times and everytime I has impeccable service from the Geek Squad, specifically Airnest! He is very knowledgeable in his job and takes the time to ensure that the customer also understands what's happening. He is very patient and detailed. When waiting in line, other members of the department are always checking if you are getting through and they bounce ideas off of each other to get the job done in an expert and efficient way. The level of teamwork observed is a refreshingly welcome in this age of standoff mentality. Great job to all of them and especially to Airnnest for his great service

I've bought plenty of electronics from Best Buy over the years and I've never seen customer service as poor as the Kanata location.

The girl at the door greets us and directs us to where the cell phones are. I hear her page the mobile department on her radio. Nobody comes to help us. There are employees everywhere doing nothing like the guy talking about his upcoming weekend plans, the guy who looked right at us and kept laughing it up and having a good time doing whatever he was doing, and the two mobile employees helping the same customer. Nobody comes to help us.

So we gave it 10 minutes and left. I'll buy two unlocked iPhone 14's outright somewhere else. The height of poor customer service and the manifestation of "not my job".

I had the unfortunate experience of visiting geek squad at Kanata Best Buy today. After being a member for over four years of geek squad, it came to my attention that my family forgot to continue to pay their plan. I was rudely turned away for a simple problem that would’ve taken five minutes, which is resetting my phone because I forgot the password. I would have done it myself. Unfortunately I only on a Chromebook. As a student, and cannot do this function on the Chromebook.
The manager ended up showing much more respect than the gentleman at geek squad that seemed like he just didn’t want to even be at his job wouldn’t give me the time of day. I would not trust any of your electronics there. Barhaven Best Buy has never made me feel like this in the six years I’ve done business with them. Including buying all my televisions play stations. Including the PS five Monitors even washing machines. Today’s visit made me never want to go to Best Buy in Kanata again let alone dust by itself. Look how long this message is N understand that I took the time out of my day to write this because the service I was given was completely unprofessional.

Went to buy a laptop, Javeera was in training and did a fantastic job. Was very patient and answered our questions. 10/10 slay

Super friendly staff. Was there to drop off a package for Purolator, but didn't notice that it should be prepaid and labelled in advance. They helped me with preparing the package and printed out a labe for mel. Thx!

Walked into the Best Store April 10 and bought a new TV 50inch. Could not fit in my car so took the free shipping option. I live 15 minute drive from the store. Here's what went wrong: 1) the sales person I was dealing with told me that the TV would be delivered April 11, and It eventually arrived on April 13 due to "delays". 2) It was shipped from Southern Ontario, almost 500 KM from my home. Why not ship from the store, only 15 minutes from my home? They had the TV in a box at the store. 3) Delivery was guaranteed do my unit which is in a condo building, 3 rd floor. The delivery company (third party, not Best Buy) only delivered to the front desk on the first floor, dropped it off and swiftly left. Really? Now, lets see how things go with installation of the TV on my wall, going by the specs for the bracket and what the sales person told me. "yes it will fit, no problem". We shall see. Geek Squad wanted to charger WAY too much for the installation, so I'm doing it myself. Also, customer service at the store.very lean staff, very difficult to find sales staff, always have to chase them down. Conclusion: I will NEVER NEVER NEVER EVER buy ANYTHING from ANY Best Buy store in Canada, the USA, online or anywhere else again. This was the first and very LAST purchase with them. EXTREMELY disappointed.

I had an excellent experience today working with Derrick one of Best Buy's technical sales team members on the migration of my old to new cel phone. There were a few hurdles that Derrick skillfully overcame and in a short time I was up and running with my new phone.

Ordered a monitor for delivery. I was told one day delivery and now 3 days later I'm still waiting. I will not be buying items at best buy anymore. Canadian computers I would have had my monitor already. I'm losing out on work hours because of best buys delivery failure.

This location sold me a laptop and printer that are not compatible. The Windows OS does not recognize the printer software. No tech or customer support. Must pay geek squad service for help. For shame! Fun fact: All best buy stores no longer have a phone number or email address. What business today can operate without a phone number or email? Speaks loudly to how this company does not give a rats a- about customer relations and customer support. I'm never buying anything ever again from this company. Should be called Worst Buy.

I can shop at Best Buy with peace of mind because the employees aren’t being incentivized by a commission to push unethical or unnecessary sales on customers. The employees are always eager to help, and give fair and honest advice on your purchases. The overall selection at the store is great, and I’ve only ever had positive experiences shopping here.

Excellent customer service! Lost my receipt and they helped me reprint it with my payment card, new item within 5 minutes. 5 stars! Thank you!

Poor customer service at this location. No exchange/return can be done at this store, they will send you back to the original bought location which is not customer friendly.

Customer negligence, Best buy assistant left to attend another customer in the middle of the conversation!

Terrible store for a good company
. 20 days before Christmas no line 4 cashiers all looking at their phones while I walked up to each counter to get checked out. Maybe there is something to say for online shopping.

Worst service, a bunch of confused unprofessional lack of electronic knowledge group. Highly recommended avoiding!