Best Western London Airport Inn & Suites

It was clean, convenient, pricey but worth it if you want a good hotel in London near the airport.

They advertise free shuttle service between airport and hotel but if you require it before 9am, it's not available!
Rooms were very clean and breakfast was good.

Service from the Manager was terrible - not friendly, helpful or kind. Wouldn’t stay at another Best Western because of this location.

Great location, easy to get in and out, and close to restaurants. Very easy to get to the 401 from this location. The rooms are very clean and well-appointed and the bathroom is very up to date.

It is very clean hotel, close to some shopping (about 1 km west of the hotel on Dundas street). Break fast was very decent with generous time allowance (6-10am) ; swimming pool too looked clean though we did not use it. The pool was adjacent to the fitness room (which we used). We visited Sunday-Tuesday so the pool and exercise room were not busy. Exercise room is small and with limited number of equipment, so it might be more busy on weekend/special holidays.
Hotel staff were all very helpful. Guest room (we had 2 queen beds) was clean and spacious enough.
I would strongly recommend.

The rooms are a little dated. Need more outlets near the beds. Shower handle didn't work properly. Great breakfast buffet.

Awesome place to stay. The hotel staff were cleaning at all hours of the day making it appear spotless. They helped my aunts boyfriend find us in the pool. They were always smiling and helpful.

The four stars are because of the paper plates and forks served with breakfast. And our hotel room door closed obnoxiously slow.

Our stay here was great, got to say out of all the hotels I stayed in on our trip, this was the best. May not be high end rooms but they were large, clean and had everything one needs. The hotel staff were phenomenal in their service. They did everything they could to accommodate us and more. Pamela at the front desk helped us so much, she was beyond great, all the staff were! If you are ever in London, Ontario I would highly recommend this hotel. More hotels could learn from them.

Nice hotel, friendly staff. Nice pool. Overall clean. Park close to the front entrance as every night a vehicle was broken onto.

This hotel was in the perfect location for my business trip. It was also located fairly close to many great restaurants that were just a short drive away.

Fantastic staff - really sweet and thoughtful! The hotel was extremely clean and felt very safe. Super convenient location, and there’s even a car rental place across the street!

Also, I love that there’s an airport shuttle that comes minutes after you call with friendly drivers. Piper, in particular, was very friendly and knowledgeable about the area. I really value that they have female shuttle drivers - nice work, Best Western! You don’t see that very often and it’s important!

I had such a great experience with my family. The staff was friendly, the breakfast was well done, checking in and out was a breeze, and the entire hotel and room were very clean. Thank you so much for having us and I would definitely come back again!

Great stay! Plenty of parking with no damage to our car. Able to bring our dog inside the room. Very clean! Great breakfast! Even had gluten free bread! Highly recommend!

Terrible experience ever. If I could give it a 0 star I would.
The manager at this hotel named Nirmay Kamat is unhelpful.
We stayed one night at this hotel and in the middle of the night there was a flood coming from the ceiling in our room that soaked our belongings and the manager refused to compensate us anything no discounts or an extra day nothing.
PLEASE DO NOT STAY AT THIS HOTEL!

Stayed here 1 night. Staff was nice, rooms are clean. LOCATION IS A PROBLEM. I lost a truck load of tools and a broken back window. London police does not help, 1 even showed up while my car was still there with broken glass, he said he didn't have time.
BE VERY CAREFUL IF YOU CHOOSE TO STAY HERE. 1 NIGHT costed me over 5000, in damages and lost wages, a d tools.

Booked a room here through Expedia at 3.00pm in the afternoon as we were flying out the next morning at six, got a text from airline at 3,30pm same day, saying flight was cancelled. Called air line rebooked my flight out of Toronto instead of london. Went on line at 4,13pm same day and because I was thirteen min late from four they wouldn't cancel my reservation. Called them they said it was Expedia, contacted them and they said no it was the hotel that wouldn't refund me my funds.
Think this is totally shameful of people taking other for a ride in a hour and thirteen min. Drove back from out west through the states and stayed in holiday inn for the whole trip. This company will never get a reservation from me or anyone I know as they shown what customer satisfaction is all about.

Came here for an exam in Western university.
So just booked it for one night.
Room was nice and spacious and clean.
Bed comfortable.
I removed one star cuz there was a dog barking for 2 hours at night in the room next to ours. I couldn’t sleep.
Which sucks the day before a major medical licensing exam.
Although the reception handled things after and called the owners which had apparently left the dog alone, and the barking stopped after. But still I couldn’t sleep.
Breakfast was good.

This was the worst hotel experience I have ever had. Harassment from the staff, the smell was disgusting, showed up to no water, hardly able to use the shower and no manager even had the decency to respond to my complaints.

It is a busy hotel, even in the middle of the week, I was surprised. Large clean rooms. Friendly staffs. Quiet atmosphere.

Overall the experience was good. We would definitely stay there again. Love the hot continental breakfast.