BigSteelBox

Our box was dropped off in Dorchester Ontario when scheduled and picked up when scheduled then delivered to our new home in Nova Scotia when scheduled and everything inside was just the way we packed it, safe and sound and no damage. It is really all in the packing. Very important to pack correctly. Would recommend this company.

Very clean storage, insulated (our things were in good condition even though it’s winter time) and good/responsive customer service.

Second time using big steel box, excellent results both times, highly recommend as a more economical and safe alternative to conventional movers

What a great experience with courteous, professional staff, eager to assist and accommodate. Would use this company again should the need arise.

Your company did an amazing job. You knew what I needed, you got the bin to me quick and easy and on time, and you picked it up in a timely manner. Thank You.

We got a quote for our move, everything looked good so we accepted, paid a deposit and requested the bin for drop off. When it was packed we scheduled the pick up and what we thought was the approval to ship it. Unfortunately, the bin never left the bigsteelbox yard, so when we arrived at our new location in a new province we didn't have access to the bin. When we called to inquire where it was, we were told it wasn't sent and that it was waiting in the yard still. Speaking with management at this location, we were told it was our fault for not notifying them to send it out. We asked the manager for a discount because of the delay and then he never got back to us, even when I left 2 messages and multiple emails.nothing. They advertise a discount of 10% off for referrals, and I would have given a referral if they had better customer service but I won't be and I suggest if you use this company to call about the status of your bin regularly.

To respond to your message below. Authorization was provided to charge the card on file for pick up and to start the shipment process. When we spoke to the manager he said he checked the phone call transcripts but when we asked if he had checked the call with Janelle he hadn't, so we asked him to check all the phone call transcripts. Maybe some are missing from your system or there was an error? He never responded with what he found. He did leave me a voice-mail after this review was posted, but I would l rather communicate by email.

I want to thank Big Steel Box for literally saving the day on our move. The staff are courteous, friendly, polite and professional. I was overwhelmed and they assured me everything would be taken care of. Drivers arrived on time, very polite and knowledgable. Extremely happy with the service I was provided with! Thank you for taking the stress out of an extremely big move!

We have used Big Steel Box more than once because the company is THAT good. Our moves were not simple affairs but BSB met our needs on the highest levels possible.

We contacted Big steel box when we were moving and building, needing to store our contents during a new build, the ease of pickups and delivery and care of our contents was second to none, great job, highly recommend