Bill & Dave Computer Repair Inc

I dropped off an iPad for repair and at first their service was first rate. Then we left the machine with them when we were out of town and they have ghosted us. They have not responded to repeated texts and emails. The situation is still ongoing as I write this. Bill and Dave, if you are unable to fix the device just say so!

Update: 2023-10-23

I finally reached them by ignoring the voice mail maze by calling their emergency after hours number. I finally got some information about my device. They said they hadn’t updated the status because the status hadn’t changed. For five weeks! They are trying to source a part, so I understand that it will take some time. But to leave a customer hanging for 5 weeks with no news is poor service.

Thank you for the excellent service the job was very Quick, I dropped on Friday and picked it up next day, also cheeper than other services, highly recommend.

Took my daughters 3DS in for repair and they fixed it! Cleaned the whole system, she’s extremely happy & highly recommend you to anyone:)

Sent them an email to ask what the price would be for an HDMI port repair on my PS5, they replied back saying it would be $198. So I submitted a service request through their website only to find out that it's $198+ tax plus $85+tax as an "admin fee". Such a waste of my time when this information could have been provided to me when I asked for it initially. Not only that, when I submitted the request, their website said they'd get back to me "shortly". Didn't know "shortly" meant 2 days later.

I still remember years ago having my laptop not fixed and paying 300 for them to do jack all. They made excuses with their replies on the review just like they're still doing it now. Was a college student back then and I still remember it like it was yesterday after all these years. Vultures

From the submission form online to the delivery of the service. Outstanding. They give me a detailed quote and answered all my questions.

I paid the rush fee and the battery arrived when they said it would. While waiting for the arrival of the battery, I purchased an aftermarket charger. Unfortunately it didn't fit snugly but luckily the day of the repair, they had a used original charger that is actually SMALLER than the original thereby making it more portable! They even bent the charging port slightly to improve the fit.

Despite being only 1.75A, the computer charged to 95% in 1h45, and 100% I believe in 2h15 min.

Their receptionist Suki also was fantastic as she answered all my questions while I waited in the car by text.

Worth every penny.

Horrible. They said that everything should be done in 3-5 days. Yeah right. It’s been almost 3 weeks since and we’re not getting any updates.

Excellent company to deal with! Both my wife and I have had MacBook repairs on older devices, and the service was first class, and well priced. Highly recommend Bill and Dave.

It was challenging to fix my 5-years-old iPhone as Apple no longer has parts for this model. Finding a place with knowledgeable and honest staff can be challenging too, and it's very lucky for us to find Bill & Dave and go with them.

I didn't know that I needed to give them the passcode to my phone the first night I visited, and I didn't feel comfortable giving it as a lot of privacy it carries. The technician who talked with us was very understanding and told us it was OK to change our minds. The second day I reset my phone and dropped it to them again. It took longer than they expected to detect the problem and eventually fix it, but they kept us posted at every stage of the repair, and the communication was very clear and effective. We got the repaired phone after 3 or 4 hours,  it was fully repaired and functions very well.

The warranty they offered together with the repair is great too. I accidentally dropped my phone the next week and caused the same problem. I contacted them and they quickly fixed it for only ten minutes, and Bill also gave me a lot of great tips.

THE SHORT VERSION: Great service, amazing staff, effective communication, perfect result. I will go with them again and recommend them to everyone.

We had to have our laptop hard drive replaced. Bill & Dave Computer Repair were great! They also fixed the unlockable touchpad that was driving me crazy and installed Windows 11. We were very satisfied and will use them again!

My laptop cooling fan began making reallllly loud squeeky noises so I went to a major Canadian computer store chain in downtown Ottawa which advised me that I would need to drop off my laptop and it would take up to three (3) weeks before they would even look at it. After sending a quick note to B&D Computer Repair, B&D ordered a new part and replaced the fan for a minimal price.the replacement fan was installed in one day. Fantanstic quick service at a great price.thanks.

Professional great and fast service had my iPhone battery replaced, would definitely come back again.

Drove to the shop to inquire about repairing my Dr Dre Beats Solo 3, I was put on hold for too long awaiting on a response. For a customer to drive all way to the shop to ask if they can repair it, I expected a fast response but nope I ended up leaving.

I brought my laptop here back in November because I got a blue screen of death and the restart resulted in my windows crashing and my keyboard being unresponsive. Said keyboard was repaired however the SSD drive they suggested I replace is too small (as I inquired via our emails), the Alienware drivers aren't compatible for my computer anymore (something you'd think they'd check before installing) and I have daily "blue screen of death" crashes. Had this laptop for 4 years with the old drive and windows system with only that one instance and since I've brought it home it's been a new issue every day. Would rate lower but at least they fixed the keyboard.

DON’T GO HERE.

I dropped off my Apple Watch 5 for repair and they told me that it would be “ready in a week”.

3 weeks later I had not heard anything from them and when I tried to call them I just kept getting rerouted to an automatic voice message.

The only reason they then provided me with an update was because I kept emailing them. They then said “sorry this repair service has taken longer than anticipated, it is all based off how many items are dropped off at the same time”. Which is fair, but I had to message them multiple times to be informed of this.

They then contacted me and told me my watch had more damaged than I had told them. Which was not true at all and when I told them this they sloughed me off and they requested more money from me.

Instead of supporting this business I requested a refund. I picked up my Apple Watch which was now in TWO pieces instead of one when I dropped it off. The fight was not worth it at all. So customers beware.

Came in with a software issue as I had been experiencing Blue Screen of Death (BSOD) ; in the end, they didn't even look at the minidump files that came with the BSODs or even correct it. They were just fishing for hardware upgrades that I could pay for. Got an actual IT analyst to check it out for me instead and they did it for free. These guys aren't worth it. Full details below:

I wrote in describing my computer having a BSoD with the error code described “watchdoge_violation” whenever windows attempts to perform a system update. I bring it in, they download drivers unrelated to the BSoD error code. I relayed my concerns about robustness, so I consent to a 90$ stress test, with an overall 200$+ bill. In the end, I *still* get the BSoD described in my initial concerns and looking at the drivers they "installed", it had nothing to do with the issues I was having with the computer. They were also "recommending" to perform numerous hardware upgrades that were unnecessary, like a SSD upgrade (I'm perfectly okay with my 2GB HDD, *PLUS*, SSD upgrade incompatibilities could also create the BSoD error I encountered so it should be the LAST thing to recommend) and changing the power supply due to "strange sounds", which is totally arbitrary, and I have never had issues booting up my computer. Do your own research properly when they push for a power supply replacement. I am not the only reviewer they pushed this on and certainly won’t be the last. I asked them not to replace anything in the end, but anyone who is not informed well enough might fall for these "recommended" upgrades. In the end, I downloaded the proper driver related to the watchdog violation error, from my manufacture's website, and it's a wonder why these technicians didn't do so in the first place since I've written about the error, and they knew about the hardware incompatibilities in the first place. They offered for another service under their 6 month warranty, but who's to know what other hardware upgrades they'll recommend me in the meantime.

In the end, the biggest issue is that I had clearly indicated the problem, and they chose to ignore it in lieu of everything else. Think I'll just take it into a properly licensed repair place under my manufacturer in the future. Buyer beware.

Editing to respond to the owners review: they did not specify these “other numerous BSoD errors” my computer had been getting while confirming my invoice and it should have been noted as such. Take to these guys at your own risk.

I dropped off my 2012 MacBook Pro to have the speed increased and updated to the most recent compatible operating system. They provided excellent customer service, and I appreciate the fact that you can monitor the status of your order online. They gave a lot of details on what's wrong with my computer. My laptop is extremely fast, as if it were brand new! If you need any electronics repaired, I highly recommend them.

Dave helped me out with my laptop right quick. I'd been having a problem for months, and now I'm very happy.

This establishment is very professional and know what they are doing. They do not overcharge you were able to easily answer all my questions and concerns. Thank ypu for the good work. Very satisfied.

Absolutely awesome place! Bill & Dave really helped me out. I bought a new curved monitor and to assemble the stand was just ridiculous as there was barely any clear instructions and the concept was unusual. Anyways in short, I thread the top of the screw and needed to find a new screw to replace it. I went and looked everywhere to home depot, best buy (where I bought the monitor) etc and no one had this screw or could help me out. I went to Bill & Dave's and they found the exact screw that I needed for my monitor. I want to say thank you for all the help, especially during COVID-19, you truly saved me from a headache! Awesome people, Super Friendly, Professional, and Great Customer Service!

I needed some thermal paste to install a CPU and even though the store had just closed, they still sold me a tube of thermal paste for $5 cash. Thanks for not being stuck up jerks

These guys have extended the life of different devices for us over the years. Always reliable and honest. Recommend them whenever asked.

They are absolutely amazing and they communicate well and often with their customers to let them know the status. If you have any problems with your computer, bring it to Bill & Dave, they will fix it!

This was my first experience with Bill & Dave Computer Repair and I was extremely pleased by the level of service. They were responsive, forthright, and fair in their pricing. I'm only mildly tech-literate and am always wary of handing over my gaming PC, but it was clearly in good hands! I'll be returning for their services in future.

Had my desktop machine repaired here. Turned out to be a bad drive I just purchased. The responsiveness and level of customer service was well above what I was expecting based on my dealings with Best Buy and Canada Computers. Bill & Dave would answer my call and take the time to explain the problem and my options unlike the other two. Clearly the owner is in the store and it shows. The lack of interest from the other two companies I mentioned was typical of larger computer retailers. The machine was fixed for a reasonable price and in a timely manner. I will absolutely use Bill & Dave again.

B&D is awesome, they always have solutions for what I am looking for and great customer service to go along with it!

Brought my Macbook Pro in after dropping it. I paid the minimum spend plus expedited service fees upfront. The team was extremely helpful, clearly explained all of my options and tried to help me get the most out of what I had spent. I brought it right before closing time and received updates that the team was working on it well after store hours. It ended up not being worth it for me to fix it but they credited what I had already spent towards a data transfer and new external hard drive. It was ready for pick up the next morning. I have already recommended Bill & Dave Computer Repair to my family and friends and will continue to do so. Thank you!

They charged me $180 to fix my laptop's broken DC jack cable and to repair the plastic screw anchors for the hinges. The DC jack broke again 7 months later, but they only have a 6 month warranty, so I decided to fix it myself. I bought a new DC jack cable and bottom case for my laptop for $38 total on eBay. I did the labour myself, and my laptop has been working perfectly for over 2 years now.

They claim that they didn't replace the plastic casing as it would've been too expensive, but a bottom case for my laptop costs $15. Replacing it
would have actually saved me money, as they wouldn't have had to charge me $60 to repair the plastic screw mounts. It also would have ensured the laptop lasted longer than 7 months before breaking again.

Neither you nor any of your employees explained anything about replacing the casing, or anything about applying the discounted amount of labour to a replacement case.

I sent my son's playstation to be fixed as the drive was failing and I received excellent and prompt service from the repair shop. I paid for the express service and they had it fixed and ready within a couple of hours! They sent me different options for repair and were very professional while communicating with me. Will definitely use them again for any other repair.

Not a good experience, paid for express service and they were supposed to have answers by in 24 hours ($85 plus tax plus service charge $85 +tax) but it took them a week with several phone call (update by text message Neve work) advise never waste money with express service, rest your judgement,

Started well but unpleasant experience in the end.
I took my 2009 ‘vintage’ 27 in iMac for a new solid state hard drive. They quoted around 200$ for the hard drive alone plus brackets and labour so the cost became over 400$. Steep but it included migration of data from my backup.later they suggested extra RAM. Another 100$. So the overall cost became over 500$.

I was quoted less elsewhere but I decided to go with them due to the reviews here and time frame they quoted as 4-5 working days. And I was reminded that they work 7 days a week. I took my computer in December 19. I knew it was holiday time so I didn’t call them for an update until near New Year’s Eve. I was then told to check the status of the repair via a link. I did. Daily. It wasn’t even started on January 3! I begged them as I had a report due. I tried to send voice mails and emails. No voice mail and no answer to calls.finally I got upset and sent a message that I was disappointed and I needed my computer ASAP even if the repair wasn’t started.so it was miraculously started that day! I got a call 2 days later recommending to add some RAM. I said OK. I felt rueful for my last upset phone call so when I went to pick my computer I said mocking myself “apologies but I was that demanding person “, the person at the counter was then incredibly rude and argumentative instead of laughing it off or making me, as a paying customer, welcome. And he also insisted that he didn’t have my back up drive.which eventually he found. I won’t go into details but I was more upset at his behaviour and attitude! I got my computer on January 8.

Needless to say I do not recommend them. No matter how good they are in the repairs. (which I won’t know for a while) It was very expensive and took almost 3 weeks. Of course it was still cheaper than a new iMac. Try someone else if you are in a hurry.

I was very satisfied with the overall experience. The reception (Yuki and Damian) are very personable and made me feel comfortable about leaving my equipment with them. They fixed it relatively quickly and at a decent price, if I have another thing to be repaired I will go there, highly recommended.

Great group of guys! They were able to fix a display issue I had with an older iMac. Pricing was fair and the turnaround was about two weeks or so. Any time I needed an update I just stopped by and got the info I needed. Thanks again!

Dave and Damien went above far and beyond the expected service to help me, I came to them on a sunday desparate to get a fixed computer for work the following morning, I paid the express charge but out of real service they stayed after hours until after 9pm to make sure I went home with a working desktop. They're real nice and were great to chat to, I'm usually based in the UK but I'm going to count on them when it comes to hardware issues (contact via skype etc) in the future.
5/5! Thanks guys!

The only place we go to have our computer issues resolved. Great customer service and very competent techs. Definitely would recommend!

Brought my lenovo workstation laptop in for a repair because it wouldn't start and get past the BIOS screens and into Windows.
Nothing externally broken on the laptop. Asked them to put a rush on the diagnosis so they charged me around $200. They did find out that the motherboard was basically toast. Ok cool, whatever, not really worth fixing. However when I went to go pick it up the was still in pieces (after already going there days earlier to pick it up) and when they brought it up for me to take, the laptop's fingerprint reader was broken off. It was pretty obvious by the way they were handling various computers around the repair shop that it was being jostled around and not a whole lot of care was being taken for the more fragile parts. They covered it with a piece of tape and suggested I was the one that broke it despite it being in their posession for the last 2 weeks and physically intact when I dropped it off. They could have just owned up to the mistake and said "yea we broke it" cause the machine won't boot anyway. The guy offered me $100 store credit to a new computer but I guess if I can't trust them with a broken computer, can I trust them with a new one?

Rude staff 0 respect for customers. All they care about is the profit. Went there for a laptop and never got a call back so I went elsewhere go to smart tec they will treat you better and better deals. Lies even on comments on my review it was supposed to be ready same day when it wasn't told by owner aka yourself telling me laptop would have been doing me in an hour so before you try to cover your mistake realize what you did. Customer is always right some may not see it I did that day

Fixed my phone within 24 hours. Thorough investigation to diagnose the problem, great communication kept me updated on the status of the repair, and ultimately the fix was affordable and effective. A nice group of people willing to take the time to explain the situation.

Thanks to Bill & Dave Computer Repair my iMac is running again & alllllllll my files are safe. My iMac failed out of the blue one day with zero warning. Although I knew I had most of everything important backed up across various medias, I still felt like there may be some sentimental things on my computer that I hadn't saved elsewhere. I didn't want to take a chance so I brought it to Canada Computers who reccomended Bill & Dave's because they couldn't help with this particular situation. Saving all my data & restoring the computer to better than it's previous state cost less than 1000$. You can't buy a new iMac for that price, that's for sure! Even large data recovery on its own can run that much. From drop off to pick up the process took about a month but it was WELL worth the wait! So happy that I found this place! Thanks again guys!

Great guys fixed my near unfixable iPhone SE after a previous repairman messed it up. They providing prompt and quality service, and offered the lowest price for the work. I’ve had this phone in perfect working condition since the repair in Summer 2018. Great people with quality hands-on experience. They can fix anything!

Brought my playstation in after it stopped turning on, They were able to fix the issue as well as address some other issues. Originally the WIFI antenna was still not working correctly, But I brought it back in and they fixed it for me within an hour and did not charge me any extra for a new WIFI antenna. They are very upfront and honest with your questions and very easy to talk to about your electronic issues. Thanks guys!:)

Super happy with the service I received. Best Buy quoted me at over $1000 whereas Bill and Dave ended up fixing my laptop for just over $300, plus made it faster, all within a couple of days.
I would highly recommend them!

Got a phone call from Bill & Dave asking payment for parts & labour before the job was finished.

Asking for parts payment up-front is fine, but asking for labour payment before the job is done is dishonest.

You guys do a decent job repairing computers. Please fix your shop the way you fix computers.

This review is under reevaluation
I have since being reached by David himself
and we are looking for a way to solve the issue.
So far our main obstacle is availability on my side.

I am a Consultant in Ambiance & Efficiency
Instead of freaking out I contacted you, without any response.
I needed my MacBook Pro repaired, I had issues with charging, the Magsafe connector had over heated and was not making good contact anymore. I travel a lot and was waiting to come back to Canada to go to a store I could trust. I went through the list of Apple repair shops and chose your place. I went to your store on feb 25th and was told later on that I deal with the manager, I did not know. I told him about my problem, said I also wanted to replace the 6 months old after market battery that was inside with a genuine apple battery (to avoid any problems), also a part inside was loose so if it was possible to secure it properly and the last thing, one of the 4 rubber underneath came off, if it was possible to glue it back on. He said no problem for everything but for the rubber he threw it in the garbage and said he would replace it with a new one. He gave me the price for the repair, printed the invoice and I paid. I asked him if he had all the parts in stock he said: Yes. I asked him how long It would take, he said 5 days. He said it's because I lot of repairs had to be done before mine. I ask if he had a loaner because that was my only mean of communication. He loaned me a brand new Samsung tablet, that was very appreciated. After a few days a friend lent me his I Pad so I immediately brought back the Samsung to make it available for other customers and inquire about my computer.it was past 5 days, still no problem. On march 5th I went back and ask François, he told me it should be ready the same day or the next day and It would be written on the status page. The next day it was, I went back to pick it up I was stunned about what was done but I needed to use it right away. Because the battery that replaced mine is still after market, the magsafe is a used one, he told me that a component was missing 2 screws inside, I said I know I told the manager when I dropped it off. As i was holding it I noticed that the rubber was still missing, he said he could not do anything (of course the old one is in the garbage now). So I spend a little over 300$ for a slightly newer after market battery, a used Magsafe connector 2 screws no rubber. Before I decided to contact you I asked another store for an estimate for the same repair with genuine new parts 366.00$ before tax.
I did not get what i was told I would get?

Took my laptop in on Friday and had it back the same day - working like a charm. I have always had good service at Bill and Dave's and when experienced problem logging-in, I had confidence that they would be able to find the problem and fix it. Not an easy fix - it is often difficult to find the cause of some of these glitches. Very satisfied by the knowledge of the staff and their technical capabilities. I feel my electronics are in good hands with these people and they will try their best to make things right.
Thank you for your excellent service!