The kitchen staff was lovely. The pizza was hot and fresh. The waitress was courteous. But that’s where it ends. Wait times to take our order, bring out food, bring a box… were ridiculously long… and there was only 1 other family eating at the same time. The vegetable with the hot turkey sandwich felt like canned vegetables. Rice with the souvlaki was overcooked while the chicken and potatoes felt like a bucket of salt.
This was our family of 5’s first and last experience. I ordered the chicken souvlaki dinner ($24). Not worth the cost and definitely not a good value, given the amount they serve nor the quality. The chicken was ‘okay’, however the taste and texture of both the rice and salad were ‘off’’, in which my husband agreed after tasting it. The rice was mushy and tasted awful. Also, the amount of rice and salad portions served was so little, it was definitely not a good value; I’ve never been served such tiny portions of rice/salad before you should be embarrassed. The potatoes did not have much flavoring (for Greek) and looked dried out as if they had been sitting awhile. Needless to say, I only had a bite of the chicken, a bite of rice and a bite of potato, before deciding to send it back. I was polite in explaining why I was sending it back when asked. I was okay to just grab something else to eat somewhere else and leave it at that. However, I was not expecting the reaction or indignant attitude I received. ‘why didn’t I like it,? What didn’t I like about it? …. I was then told that they don’t understand why I didn’t like it because ‘everyone loves’ (their) souvlaki dinner ‘ (apparently). When it came time to pay it seemed a bit high. After my husband paid I decided to ask to see the receipt. I was told up front that they didn’t charge for my meal. However, after seeing the receipt it showed an extra $12 open food charge? Half of what my meal would have cost. When I asked about it, I was then told that ‘they have to charge me something because they couldn’t charge me nothing’. Huh? I did not eat anything other then a bite of chicken, rice and potato before sending it back and said I was sending it back. I only gave a 2 stars for food because my son liked his fish and chips and you can’t go too wrong with fries. You should listen to your customers feedback and not get so defensive next time. It’s poor business practice to charge people for sending food back that was not eaten for reasons related to quality. We could accept everything else, but the deal breaker for us was being charged for food that was sent back and attitude. Needless to say, we won’t be back.
Overall great experience. The restaurant is clean, and well laid out. The atmosphere I'd friendly and inviting. The staff are all friendly and polite, and the food was delicious.
The food was prepared in a reasonable amount of time. It was hot and fresh, and the portions were pretty decent. The price is very reasonable compared to other places nearby.
If you enjoy a plate of spaghetti and meat balls, you must try Bill's! It honestly is the best I have ever had in my 60 year life! And I love my spaghetti and meat balls! Try it out, I'm sure you won't regret it!
I was able to call ahead and are food was prepared when we arrived, table was set and the service was awesome. The food was awesome as well. Chatting with the cook, and the other employees. Nothing but satisfaction.thank you for the great experience.
This is one of our favorite goto places to eat. They have a wide selection of choices. My favorites are the chicken parmisan and the fish and chips. The restaurant is pretty basic but the staff are wonderful. Their delivery hour's are great.
They were closed for dining in. The gentleman working told us we still could order and was helpful in selecting and to put half toppings on one side. Good pizza not expensive!