08 November 2023 6:02
Kevin made a difficult process so much easier with his expertise and punctuality. I have been in the process of getting my vehicle insurance switched inter provincially and while there are endless steps and difficulties he has made it clear and manageable on top of getting me a great price for insuring my vehicle. Can't speak highly enough of him and would recommend him to anyone looking for the best deal possible!
01 November 2023 14:31
Amazing and fast service. Mr frank is a gem. Always ready to answer your questions. Highly recommended.
19 August 2023 19:37
They brought down my monthly costs by roughly 25$ a month. Answered all of my questions promptly and was courteous throughout our interactions. Overall would recommend
19 August 2023 1:59
Dan from BIG misquoted us a significant amount and we didn’t know until after the insurance premium was withdrawn. The company did nothing for us, we lost our long term discount with our other provider, and are now paying more. We spoke to their broker partner who apologized profusely, but did nothing to make it right.
03 August 2023 18:50
Dan was nothing but awesome with finding a cheap insurance option for me. Will definitely refer him to the people around me.
28 July 2023 21:52
We were pleasantly surprised by the efficient service and the exceptional pricing we received!
19 July 2023 14:24
When you think insurance you worry about who has your best interests. Justin always has my best interests and makes things as quick and easy as possible. I can’t say enough how great my experience has been here!
18 July 2023 10:05
Kevin was a great help, he helped me with my car and house insurance. I liked that I was able to communicate with him in person rather than over the phone, he was a great help in answering all my questions. He did his best in order to help me with what I was looking for. I can gladly say that I recommend Kevin as your insurance broker.
12 July 2023 23:51
I have known Frank for over 20 years, I worked with him at two of his previous jobs. Frank is extremely honest and up front! He takes care to answer any questions you may have. He saved me over $150 per month over my previous insurance company, and has guaranteed that he will shop around for the best possible price before each renewal. It was a pleasure doing business with him, and I wholly recommend you give him a try for all your insurance needs!
09 May 2023 17:57
It has been a pleasure having Dan as an insurance broker. His patience with answering all my questions was appreciated along with finding me a great insurance rate.
01 May 2023 20:25
Dan Martin is a great guy! Gave me a great rate on insurance and was truly personable throughout the whole process. Highly recommend if your looking for a great insurance rate!
29 April 2023 15:22
I came across The BIG and especially Dan Martin (broker) by pure coincidence and I'm really glad that I did. Dan is super efficient, professional and customer satisfaction oriented. He presented me with several home and auto insurance options, provided recommendations and walked me thru the necessary steps. I'm looking forward to long lasting relationship with Dan and his agency and I highly recommend his services. Keep it up Dan! Thanks, jack.
22 April 2023 3:57
Dan was recommended by a friend, and I am very happy that we connected. He has been extremely professional and super helpful. Dan was able to find us insurance that was cheaper than what we originally had. Thank you Dan!
21 March 2023 8:00
Dan is a very friendly, understanding, knowledgeable, and very professional to deal with customer.
He can get you a very deal of your insurance needed.
Tho
20 March 2023 8:13
I purchased my auto insurance from BIG and I am more than happy with Kevin who helped me with it. All of the facts were clearly explained and it took me just a couple of minutes to get all the forms done. I really appreciate the wonderful service from Kevin! Thanks
09 March 2023 2:53
Excellent communication, never felt rushed into anything. Dan answered every question I had and was very thorough. He did all of the hard work for me and got me a great new car and home insurance policy. Highly recommended!
05 March 2023 21:18
I had the pleasure of dealing with Kevin, and he was very courteous and attentive to my insurance needs. He was very knowledgeable and advised me what company I had to go with for my auto insurance so that my previous driving experience was taken into account. The quote I received was very competitive when I bundled home and auto insurance, and Kevin took care of the rest for a seamless process. Highly recommend Kevin and the people at BIG!
03 December 2022 9:09
I had the best customer service experience I have ever received. Dan Martin explained absolutely everything to do with obtaining car insurance to me. As a first-time vehicle owner who is looking for insurance, I have limited knowledge about the process, Dan Martin helped me understand the ins and outs of my policy. Excellent service I would rate it higher than a 5-star if I could!
11 November 2022 13:54
Only giving 5 stars because Kevin was so genuine and polite he also made sure to get everything done by our deadline even working late just to get it done. He got me a great yearly price for insurance & I am a satisfied customer.:)
03 November 2022 12:46
Excellent experience, not only did Kevin save us 25% across the board between three cars and one residential property, but provided outstanding service. Kevin Fancy was always available, with constructive information. He highly recommend him.
24 October 2022 18:20
Moving in itself is stressful, and when old people move from one city to another, it's a nightmare and you have to do a lot and change your life from the roots. However, with the help of family and good people, everything is possible.
One of those good people is Justin Loucks from Billyyard Insurance Group Inc.who, with his knowledge and patience, helped us a lot to decide and buy car and home insurance. My wife and I are very grateful to Justin Loucks and will certainly recommend him to our friends.
08 October 2022 22:29
Kevin was super helpful with helping us switch over our tenant and auto insurance. He reviewed our old policy and made sure our new policy would be even better. And saved us money too! Highly recommend working with Kevin!
30 August 2022 1:57
I was paying too much for Auto and Home Insurance, so I decided to shop around for a better and cheaper option.
Frank Marinelli responded to my request promptly, he provided me with much better and cheaper options.
He was fast, answered all my questions and came up with a much better option for me and saved me quite a bit on both policies, Home and Auto.
I am happy and looking forward to working with him for many years ahead!
20 July 2022 20:10
I’ve been with this company since 2018 and their service is amazing, Julia always has helped me alot with best possible insurance services and prices and now I’ve been dealing with Frank and he solves all the problems and issues right away,
(As Frank said my insurance was one of the hardest but he made a best of it)
They always look into everything, follow up and make the best offer for everyone
I’ve sent lot of friends to them
27 June 2022 12:40
I was looking to get a home and auto insurance quote and I had a great experience working with Kevin Fancy. He understood what I was looking for and tried to find the best rates for me and would go above and beyond to answer all of my questions and concerns. Overall, he was able to get us a great deal and we're very happy with the service.
30 May 2022 13:02
We have been with B. I. G.for a few years now. We currently have multiple policies for my husband's business, our home and my personal vehicle all with B. I. G. We had a few hiccups initially however Justin has more than redeemed our faith and trust. He has continued to go above and beyond and has continued to work for us. I feel we have the small business customer service feel with the big (no pun intended) company protection. Thank you Justin for your continued support.
20 May 2022 0:08
Just moved our insurance to Billyard Insurance Group because of the great service provided by Dan Martin. He explained the coverages so well and found us great policies. So nice to actually have someone answer the phone and answer your questions! Very happy!
17 May 2022 0:51
I just got an insurance policy through BIG. Frank found the best price for me and made the process very simple. Kevin Fancy helped me over the phone and delivered great service and a quick answer to my inquiry.
07 May 2022 10:04
A professional insurance broker who can provide our insurance needs with very competitive quotes. We had trouble getting an affordable condo insurance. Dan was able to provide that. A few months later when our home and auto need a renewal, Dan helped us again for better service/price.
17 February 2022 8:23
I strongly recommend Billyard Insurance Group Inc, they are attentive, knowledgeable, professional.
Kevin went above and beyond to get us the best value for our insurance needs. Excellent service all together.
25 January 2022 20:13
Three years ago took first time auto & tenant insurance & still going on, I had all the help & cooperation from Frank. I wish him all the best in life.
09 January 2022 19:32
Very professional.and amazing. Called to get car insurance quotes.and they were very helpful. They answered all my questions and saved me a lot.
I highly recommend them.
06 January 2022 9:19
I would highly recommend going through Justin for your insurance needs. He was super responsive and helped me get the best quote. He was very thorough to make sure I was getting the best deal I could, as well as being professional and friendly.made the whole experience a pleasure!
01 January 2022 5:25
Kevin helped me with finding my first car insurance. He was patient, explained everything, and was very communicative throughout the process. Highly recommend, especially if you are a first time car-insurance buyer like I was!
28 December 2021 4:50
We were pleasantly surprised with the deals that Dan was able to find us for our cars and our home insurance. We saved $500 a year by changing companies. Dan Martin walked us through every detail and answered all our questions. He is professional and courteous. I highly recommend this company.
I'll be tel.ing my friends too.
25 December 2021 7:44
Dan was able to get me a better deal than what i was paying. My own insurance broker couldnt get me a lower rate. I will definitely referring to a friend whos been paying way too much even with her excellent driving record of 50 yrs. Thank you again Dan! Much appreciated.
03 December 2021 17:11
Billyard insurance group is one of the best insurance brokers I had ever dealt with! Kevin helped me save over 600bucks! On my insurance! Honestly everyone in Kitchener looking for insurance should give them a call!
29 November 2021 10:38
Kevin was very helpful, professional and helped me bring my monthly insurance payments down!

I am very pleased.
26 November 2021 10:01
Great service from Dan Martin to set up my car insurance! I was anxious as it was my first time car purchase, and Dan was very fast to respond, very helpful and patient to answer all my questions, not to mention a great rate for my vehicle!
Thank you for an awesome service!
Quentin
25 November 2021 18:43
Dan was great to deal with - very professional, prompt and provides info quickly. I was able to switch mid-term as even with the penalty I was still saving $500+! I highly recommend Billyard and Dan - you won't regret it.
22 November 2021 20:51
In less than an hour, Dan was able to find a suitable plan at a great rate and have me insured for my vehicle by the next day.
11 November 2021 11:46
Justin at BIG was a pleasure to deal with. He's very responsive and was able to get me an amazing deal on auto/home insurance, better than what I was quoted online! Would recommend to friends and family and anyone looking for insurance! Thank you Justin.
09 November 2021 5:17
Don’t look any further I went had to start my licence all over from an az and he found the cheapest I’ve ever had, this guy Justin Loucks will have you insurance before u can blink
07 November 2021 8:26
Great service, Dan was excellent at finding our business the perfect policy in no time.

Highly recommend!
07 November 2021 2:21
Frank Marinelli and Billyard Insurance Group has officially made securing auto insurance a painless and -dare I say- enjoyable experience. It was personal, professional, incredibly quick and simple, and Frank managed to save me over $1000! I'm a new and forever client, and you will be, too. I'm just sorry I hadn't found them sooner. Thank you, Frank and BIG for making a normally frustrating experience such a breeze.
03 November 2021 0:57
Kevin help me and my husband get a good quote for our cars, he is so nice, answers all my questions, picks my call anytime even if I call ten times a day. Kevin you are the best and thank you so much for your help. I would recommend 100%
27 October 2021 17:10
A huge thanks to "Kevin Fancy" who patiently answered all my questions and find me the cheapest rate. Friendly nature, knowledgeable person, 10/10 from my side for him. Thanks a lot Kevin.
27 October 2021 5:55
Dan Martin was extremely helpful and responsive in getting me insurance for an unusual situation. Would highly recommend.
18 October 2021 21:05
Great service from the Broker Sammy Ficic.
I would recommend to anyone looking for insurance. Many thanks Sammy
18 October 2021 4:21
Called up Billyard after my current broker screwed up a policy change for the second time in two years. Talked to DanM who worked with me via email to set up auto, home, and umbrella policies. Dan explained the differences between policies and insurers, and found me a policy that fit my needs, and at a better price. I chose Billyard because I want a smaller outfit with more personalized service that I can rely on.
29 March 2021 19:27
If i could give Frank 6 stars i would! As a G2 driver with a bad accident on my record, Frank was able to find me a rate that i didnt think was possible i could get. This was my first time getting my own insurance (prior being under my parents) and his patience with explaining everything to me needs to be recognized!
22 March 2021 18:04
Justine Lockes has been so great to work with. I have a lot of issues changing insurance coming from another province to ON but Justin has made the process a lot easier and really tried to find me the best rate possible. I appreciate his services and would recommend him to anyone!
22 March 2021 17:04
I’ve been working with Frank at BIG Insurance for two years now, he’s always been very professional, responsive and always gets me the best rate. I would highly recommend him to any one looking for someone to help them out with their home or auto insurance. Thanks for all your help Frank!
16 March 2021 17:26
Overall the best experience I’ve had while dealing with insurance!
Very fast response time, no messing around with bullsh*t.
13 February 2021 23:13
Frank is awesome! Friendly and caring. We have confidence he will always look out for what's best for our changing needs.
12 February 2021 11:36
Had a great experience with these guys. I moved from out of province and Justin was extremely quick and helpful. The quote I received for my car was half of what another company quoted! Would totally recommend this company!
16 January 2021 11:03
Frank was very patient, and listened to me as i was stressing about insurance coverage. He answered every question i had. Thanks Frank so much.
15 January 2021 21:41
Called for a quote. I am in Kitchener as well but when I dialed the number my business line alerted me that this was a long distance call?

The phone rang and rang, no one answered so I was unable to get a quote.
28 December 2020 4:10
If you're shopping for auto insurance, give these folks a call. They'll earn your business with their professionalism. Had the pleasure of speaking with Justin who found me a new policy that saved me a ton of money. Thanks for all of your help Justin!
15 December 2020 6:00
Had the privilege to speak with Frank Marinelli regarding our complicated insurance situation and I must say, Frank saved my family's life. He went above and beyond to get us insured again and saved us from having have to lose our mortgage. Giving Billyard Insurance Group a 5 stars rating alone doesn't even do justice to how thankful and relieved we are feeling right now and it's all thanks to Frank and his team at Billyard Insurance. From the bottom of my heart, thank you so much Frank! You are awesome!
11 December 2020 0:02
Frank at BIG Insurance has been very helpful and managed to get me the best quote possible. I would reccommend BIG Insurance for their friendly and efficient service.
14 November 2020 10:20
For me they weren't the cheapest one - out of 75 quotes (this varies on many factors for everyone else). But it was quick and easy. While being very friendly, being through and answering all my questions. Like what's the difference between the 20 Endorsement and the OPCF 27
05 November 2020 10:29
Thank you Mr. Justin Loucks. It was a pleasure to be served for our insurance needs by you. You were patient, answering our questions politely and courteously, and very helpful, even during the weekend, on your family time. Thank you again for your excellent service.
24 October 2020 23:45
We have had the pleasure of working with Frank Marinelli, which has been nothing but pure positivity for us. He seems to always go above and beyond to ensure we are taken care of in a very timely manner. I would recommend him 1000 times over.

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