BMO Bank of Montreal

Two-week before I went to this branch to take the line of credit. I met one lady, She said I am not eligible because I opened my account only 1 year ago. Her service was very bad, and she has a lot of attitude. Yesterday I checked my account, and it shows a pre-approved line of credit from BMO. My question is if am not eligible how I got pre-approval for a line of credit? Please Don't go this branch.

This BMO branch is the best one in Scarborough. All the staffs are friendly and helpful.

In Guildwood Branch Anna’s service is excellent. She provides professional services with friendly manners and tries to serve the best for me and others Clints. She deserves a promotion because of her excellent customer service. I wish Anna to become a Guildwood BMO Bank Manager in future.

Current Guildwood BMO manager doesn’t know how to talk to the customers with the prfasionanal manner, he just cares about keeping him at jobs and not providing quality service to the clients but he doesn't know that the quality service will help him to keep his job. Honestly, I don't know how he got the manager position with his unprofessional behaviour. He wasn’t listening to my problem while I tried to explain that he said he couldn’t help me because he will lose his job, even though I didn’t ask him to do anything that would cause lose his job all I asked him was that there was an unauthorized transaction on my account and reimbursed the fee for that, but he didn’t and he said clearly that he can’t help me, After that, I came home and called BMO bank head office and explained my problem they took care of it very well they reimburse my money but if he was a professional he could have done that for me but he said he can’t help me because he doesn’t want to lose his job.
I wish he gets transferred from this branch so I would enjoy banking with better people and get professional service.

Thank you so much BMO head office customer care service team members for your excellent customer service today. I will call in further if I need any help for banking to the BMO head office customer service n never even go to the manager until I see a new manager at this location.

“Thank you Raje for being so wonderful and gracious to me during the entire process! ” “Thank you from the bottom of my heart for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! ” “You will always be my go-to! ” Thank you everyone.

Today I visited this branch and had one of the best experiences at a bank. Lynn helped me and was so helpful. She was so kind and incredibly lovely to interact with. I loved having her as my teller she was informative. I have had some horrible experiences at other branches where the the teller is not helpful and sometimes rude and I am so happy that I was able to meet Lynn today. She has made my day!:)

I was greeted warmly by two staff as soon as I entered this branch. The nice young woman who served me (Anna, I think) was attentive, understanding of my problem, and willing to help me through the torturous process of getting a replacement MasterCard when one is (a) no longer a permanent resident of Canada, and (b) not the primary cardholder on the account. She definitely went "above and beyond" to serve me. I was able to see her interactions with other clients, too, when she was unfailingly polite and respectful. So glad I chose to go to this branch!