BMO Bank of Montreal

Sakina is the absolute best - not only was she able to beat CIBC, RBC and TD’s rates but she also made sure the entire mortgage application was smooth. My mortgage was approved 4-5 days before closing (as opposed to some other banks/brokers that get you the approval the day of closing)

She took care of everything from RRSP withdrawal to making sure all statements were accounted for.

Compared to the experience my friends have had with mortgage brokers and other banks, my experience was FAR superior and top class.

WORST CUSTOMER SERVICE EVER - Do not get these cards unless you want to spend your life on hold.they hang up on you dont call back and when you email they dont reply either. TERRIBLE BUSINESS PRACTICE

Horrible customer service experience w/ this branch, specifically Penny. They don't seem to understand simple requests and questions and don't listen well to what's being asked of them. Respond rudely and without solving my problems. Note: I have had repeated bad customer service experiences here, not just one time. I feel like a "criminal" each time I need to do something getting asked repeatedly for verification of facts and personal information. Not happy and will be taking my business elsewhere.

A CSR from the loans department didn't like that I didn't want his direct phone line number and then hung up the phone on me after being transferred and waiting for 1 hour and nine minutes and 16 seconds.
Thanks for the help.

My boyfriend and I just recently joined BMO and had the pleasure of having Lois Xue a personal banker assist us in setting up our accounts.

She made everything very easy to understand and took the time to help us pick a bank account that works best for us. Originally, it was only suppose to be my boyfriend opening an account. However, Lois was so easy to speak to I ended up opening an account for myself too. She made us aware of a "New To Canada" offer the bank had available and explained everything we needed to know about it.

The lobby manager was also a complete gentleman!

To get through to a person for a customer care is 2 hours plus.
What's the point of the million dollar investment legacy of the company when you cant shorten the time of the customer waiting period?

These things should be highlighted to the senior members of your organization. I do not intend to get a vanilla response from your end which will trigger me more. Please put in the investment to do correct business instead of fake PR stories and adverts.

Thanks,
David

Absolutely the worst service I’ve ever received. $66 in bank fees. That’s completely ridiculous and I’m gonna close my account

The service and the location is nice. I love their free internet and their nice and clean area.