BMO Bank of Montreal

Last week I went to deposit some cash money. To my extreme displeasure, none of the 3 ATMs were working. I approached the teller and gave him the cash. The 2 electric counting machines did not work. Then he started to count the money manually. From the way he was counting, it was clear that he was going to miscount. When I expressed my displeasure at the amount of time being wasted, the asst.manager was rude to me.
Very disappointing experience at BMO branch in Meadowvale Town Centre.

I recently had the pleasure of visiting this branch and I have to say, I was thoroughly impressed with the level of service I received. The associate who assisted me, Lina, went above and beyond to ensure that all of my banking needs were met.

Overall, my experience at this bank branch was exceptional and I have Lina to thank for that. She truly is an asset to the bank and I would highly recommend this branch to anyone looking for excellent customer service and personalized banking solutions.

In response to a situation that was unfortunately managed poorly with one of my clients, I received a call from Nada, an assistant manager at the Meadowvale branch. My issue was all the way in BC, and not at all hers to deal with, but she helped resolve it anyway. This has relieved so much anxiety for my client. Very cool of them to address an issue that was really at another branch.

I have been banking with BMO for the past 2 years. It's always a positive experience when you speak to a banking officer over phone or meet them in person. I recently met Melani Rajhkumar at Medovale Town center branch. She has a pleasant personality and extremely tenuous and professional in managing client concerns and banking transactions. Kudos team.

Bad staff applied two times and Indian assistants made my questions not whole. They used to do any case and don’t finish it. Bad service

Very bad experience, no help from staff and management whatsoever. Got management and staff’s phone numbers and emails but no response from anyone whatsoever.

Customer service or front desk never picks the phone. I've tried calling over 10 times within 4h window and no luck.

Waited over 35 min in line just for them to tell me they couldn’t help me with my issue and to call the customer service number
Terrible experience and bank!