BMO Bank of Montreal
3 reviews 494 Big Bay Point Rd #101, Barrie, ON +1 705-734-7960 branches.bmo.com/on/barrie/b3872 suggest an edit
18 July 2023 13:15
2023.07.20 about 12: 30. The Staff is not properly educated. The refused a Business account deposit which every other Branch has been accepted. Although it is the closest Branch, I suggest using another Branch.
29 May 2023 10:21
I have been banking with BMO for 10+ years. I have had nothing with wonderful experiences with this location and staff. Friday March 17th, that all changed. I walked in and was immediately treated with blatant racism. It was very apparent the branch manager did not like “something” about me. I needed a replacement card Ms. Tedesco, the branch manager condescendingly asked me why I lost it… twice. I was taken aback, how does one answer that? How does one react to her tone? In that moment, I felt that uneasy feeling in my gut, I knew this interaction wouldn’t end well. The branch manager refused to issue me a replacement card due to a clerical issue on their end, that she decided she didn’t want to fix? (I’m still confused as to why and to what benefit would she refuse to fix an obvious clerical issue) however by then, she allowed her internal biases run the show and was done with all rationale.
The branch manager then threatened to have security “drag me out” then said she would call the police to “deal with people like you”.
I am shocked, appalled and deeply embarrassed that all of this could be happening for being a black women.
When I asked to speak to the manager she literally cackled (yes, cackled as if she waited her whole life to do it) to which she replied “guess what? I am the manager and there is no one above me”
I then called the police on my end, she heard me on the telephone and said “good luck with that, I’m going on my break” laughed put her coat on and left.
In her absence, a staff member who heard the entire ordeal decided to do the right thing.
Although she KNEW what and why this was happening with the branch manager, she did not slander her. She simply went into my profile saw the issue, profusely apologized for their error and issued me a new card. Simple.
Patricia is a reminder that in times of adversity, there are good people who won’t stand by idly watching racism and injustice, no matter what. No matter how much the manager tried to intimidate us BOTH when she returned.
Ms. Tedesco you should be ashamed of your character. I have never in my life experienced this level of blatant racism. Micro aggressions sure, but this…. This was something I pray my children never have to go through or witness a day in their lives. This woman had no regard for me as human being, I was beneath her, she made it very apparent from the moment I entered until the moment I exited the bank.
Thankfully, this occurred the singular time my children were not with me, I dare to imagine how scarring and scary this experience would’ve been for them.
A deep internal investigation needs to be had at this location. The fact that Ms. Tedesco is appointed Branch Manager is enough to be sure the whole tree is rotten from the roots. “A healthy tree does not bear strange fruit” I am positive I’m not the first, nor will I be the last to have been met with Ms. Tedesco’s racism. I’m leaving this review as a warning to people of colour, if you are met with her and your account or inquiry goes awry for unknown reasons, you will know the reason.
The branch manager then threatened to have security “drag me out” then said she would call the police to “deal with people like you”.
I am shocked, appalled and deeply embarrassed that all of this could be happening for being a black women.
When I asked to speak to the manager she literally cackled (yes, cackled as if she waited her whole life to do it) to which she replied “guess what? I am the manager and there is no one above me”
I then called the police on my end, she heard me on the telephone and said “good luck with that, I’m going on my break” laughed put her coat on and left.
In her absence, a staff member who heard the entire ordeal decided to do the right thing.
Although she KNEW what and why this was happening with the branch manager, she did not slander her. She simply went into my profile saw the issue, profusely apologized for their error and issued me a new card. Simple.
Patricia is a reminder that in times of adversity, there are good people who won’t stand by idly watching racism and injustice, no matter what. No matter how much the manager tried to intimidate us BOTH when she returned.
Ms. Tedesco you should be ashamed of your character. I have never in my life experienced this level of blatant racism. Micro aggressions sure, but this…. This was something I pray my children never have to go through or witness a day in their lives. This woman had no regard for me as human being, I was beneath her, she made it very apparent from the moment I entered until the moment I exited the bank.
Thankfully, this occurred the singular time my children were not with me, I dare to imagine how scarring and scary this experience would’ve been for them.
A deep internal investigation needs to be had at this location. The fact that Ms. Tedesco is appointed Branch Manager is enough to be sure the whole tree is rotten from the roots. “A healthy tree does not bear strange fruit” I am positive I’m not the first, nor will I be the last to have been met with Ms. Tedesco’s racism. I’m leaving this review as a warning to people of colour, if you are met with her and your account or inquiry goes awry for unknown reasons, you will know the reason.
16 April 2022 12:40
One of the best bank branch in Canada.the employees are very nice, friendly and helpful.thank you all, and especial thanks the manager. All the best