BMO Bank of Montreal
4 reviews 1901 Eglinton Ave W, Toronto, ON +1 416-781-5557 branches.bmo.com/on/toronto/b0369 suggest an edit
15 June 2023 6:20
The staff at this location seem
unknowledgeable when it comes to assisting clients. The last representative I spoke with named did not assist me with my request and wasted my time. I came to close an account for an individual and the agent named Brandon Araujo I spoke with had no knowledge in the closing accounts I needed. I don’t understand why I was booked with him in the first place if he couldn’t assist me with my inquiry. He did not greet me nor was he friendly and I did not have a good experience.
unknowledgeable when it comes to assisting clients. The last representative I spoke with named did not assist me with my request and wasted my time. I came to close an account for an individual and the agent named Brandon Araujo I spoke with had no knowledge in the closing accounts I needed. I don’t understand why I was booked with him in the first place if he couldn’t assist me with my inquiry. He did not greet me nor was he friendly and I did not have a good experience.
05 April 2023 4:35
Why did someone from a branch I've never been to email me to tell me I was preapproved for something? Please do not spam me. I am not your customer, nor do you make me want to be when you do these things.
UPDATE: I was cold called twice more this week. Meaning they've been doing this kind of thing for over a year. They really don't care about your privacy or your consent. Stay away from places with shady practices like this.
UPDATE: I was cold called twice more this week. Meaning they've been doing this kind of thing for over a year. They really don't care about your privacy or your consent. Stay away from places with shady practices like this.
06 February 2023 5:06
I had the worst experience. 02/13/23 asian teller around noon. After inserting card, i thought machine told me to remove card. The “do not” was blocking my vision from the barrier. It was my fault entirely. Teller told me why i removed. I said sorry i thought it said remove card. He told me that now i have to restart everything. I said sorry my fault. He said now its gonna take a few minutes. I said sorry again. Then he told me next time if i cant see ask first. Then i finally answered i said sorry already. He a lil bit acknowledged but still blabbing it will take time. Then he transferred me to another teller. I know there are stupid customers, i’m one obviously and there are rude customers, i was not. But im pretty sure i met a very rude teller. Please educate him how to handle stress and how to deal with people especially when he is in a customer service field.
23 January 2023 8:00
Poor customer service.
Wouldn’t let us deposit a cheque with two names into a non joint account with both people present.
Walked across the street to the TD (the bank of the other person on the cheque), and they made the exception.
Wouldn’t let us deposit a cheque with two names into a non joint account with both people present.
Walked across the street to the TD (the bank of the other person on the cheque), and they made the exception.