BMO Bank of Montreal

I went here to do a wire transfer. After I was done they told me that they charge me $110 for the transfer without ever disclosing that information to me prior. If I would have known it costs $110 I wouldn't have done it. I asked for a refund but they said they can't help me. I even asked to speak to the manager but she refused to refund me. You would think they would tell you the cost is $110 before charging you but they charge you and then tell you how much it costs and refuse to refund you. I have 2 business accounts with BMO and I will be closing both accounts and moving banks. Terrible experience.

Depending on the teller that you get, you could get fast service with a smile, or a by the books andy who insists on wasting half an hour of your time trying to upsell you on half a dozen promotions.

Been a client at BMO for several years and never had any issues. I go often enough that some of the tellers can greet me by name as I walk up to them. Really makes you feel like a person not just a number in line!

Just had my Tap card "eaten" by the ATM. Bank was closed but I called and they were still there. They retrieved the card and I went back and got it even though they were closed. They also checked that I was the actual owner of the card which was comforting. Very impressed.

Not impressed I was misinformed and not fully informed on opening acct, glad I rang BMO online and got given the truth. No pin no was given either. Terrible.

I work late hours so I came in on Saturday to open an a new account, apparently walk ins are not acceptable and you need to make an appointment to open an account.this is very inconvenient and I will stay with td bank, thanks for your bad customer service

The manager of that branch is so nice, he makes you feel confortable, he great people with a warm welcome.
Yannick Is the one who help me with my banking he’s supper nice, he treats people with respect, he will do anything in his power to help his clients.
He’s awesome I hope he stays at that branch.

This bank needs personality get some aggressive customer service reps who look alive who want to be there and who represent BMO the bank wax customer service people look what they don’t want to be there and I find that the tellers like looking at the account information I’m going to certain screens they don’t need to be in there’s something wrong there bank manager wake up inject some business into your establishment or close your doors I think I might have to go to TD where they’re forwarding banking

I went to the bank on July 26th to deposit a government cheque for a little over $1000. Now I’ve been a customer with BMO for about 8 years. I’m new to the area. The branch here said they’d need to hold my cheque for 7 business days. I asked for only $150 out of my cheque and they told me they couldn’t give me any due to a lot of fraud in the area. I then asked for $100 which they said no, then asked for even $50 from my cheque which they than said no. My account has been in good standing so I don’t understand. Anyways I called BMO over the phone and found it that BMOs policy is to release $300 immediately while the rest of the cheque is on hold which this bank did not follow! BMO over the phone released it immediately today which is 3 days since I cashed the cheque. So I’m not sure if the way the bank treated me was a racial issue saying that fraud is being done because I’m black which btw they stated that I’m not even from “around here”. But I was very upset. Doesn’t matter where I’m from I’m a customer and you didn’t follow protocol.

Worst branch.pulling teeth just to withdraw amounts over $2000.purchasing large Bank drafts. I feel like this is a poor mans branch.