Bochner Eye Institute

This facility does not appear particularly concerned about patient well being. I was told the wait was 4 months to see a specialist for a condition called “narrow angles which develops suddenly and can lead to sudden and permanent loss of sight”. One year wait to be assessed for cataracts. Stay away from this place - unless you are paying big bucks for laser eye surgery you might go blind by the time they see you.

I would like to thank you Doctor Gilani at the Bohner Eye Institute for my successful cataract surgery.
All staff from beginning to end were professional and caring.
Doctor Gilani is very knowledgeable and a brilliant surgeon.
I highly recommend Doctor Gilani and her team.
Thank you very much to the staff and Doctor Gilani for the great vision.

After doing some math on how much my daily multi-focal contacts were costing me, I called Bochner to see if they could fix my vision - close up, computer and distance. I talked to Peter S and he was amazing. He indicated that in order to fix my vision concerns I would need Refractive Lens Exchange. He explained the procedure and then he scheduled me for a consultation. The consultation was to do measurements and determine the general health of my eyes. Peter then spoke with me again and said I was a candidate for the surgery. My surgery was scheduled for mid-April 2023. During my pre-op the procedure was explained to me again and I met with Dr. Rebecca Stein to review any concerns and the risks. On surgery day I took the drops as prescribed and arrived just after 1pm for my 2pm surgery. Everything went as planned and now, 5 days later, my vision is remarkable. Close up, computer, distance, all good. I do see halos at night, as was told to me during the pre-op and will see if these reduce. But for the rest, it is truly amazing. Highly recommend this procedure to those looking to get rid of glasses and contacts! Thanks!

I had a great experience with the Bochner Eye Institute. I had the ICL procedure done and it was quick and painless. My vision was greatly improved by the next day after surgery. Big thanks to Dr. Stein and especially the surgical team who were very kind as well as Kristin who was a great first point of contact. Thanks again to the team at Bochner!

Took my father-in-law here for cataract surgery. He had both eyes done, one on Tuesday, the other on the Wednesday. Each day they had the wrong eye written down, said it was fine even though we only put drops in the eye they had told us to do. When going for his follow up on his right eye they only checked his left, we had to say something. Appointment times are a joke, we had 3 appointments, all of which we waited over an hour before even being seen. The last appointment was just for a follow up, we were told it would be quick, we waited 1.5 hours just to be seen, then had to wait more time before seeing the surgeon. On our last day the receptionist there that day was rude, not only to us but the other patients.

I am very happy with the results of a procedure I had completed at Bochner Eye Institute which resolved an issue I had been struggling with for over twenty years. Dr. Rebecca Stein and her team did an excellent job and each visit to the office was a positive experience.

Best money I ever spent. I had LASIK done by Dr. Raymond Stein in August 2021 and it was a great experience all the way through. I have only good things to say.

Worst experience ever. Got my left eye improved with laser, been in pain for years. Finally got some drops that I have to take twice a day but it is still painful day and night. The eye Never closes and it hurts all the time. Was put off and ignored for years whenever I went in. I never imagined that something like this could happen, I wish I had never let anyone near my eyes in anyway.

The BEST eye care with such a dedicated and professional team of doctors, Had lasic eye surgery there years ago with great results.
Recently I had eye surgery with amazing Dr. Tucker. I understand why she gets 5 star rating.
Dr. Raymond Stein is also superb. We are so grateful for his expertise and eye care.
We appreciate the entire TEAM at the Bochner, who are always so friendly, positive and so professional.
With gratitude
Rosemarie Taylor

Im only giving 3 stars because the sedation pills they give you are a joke, I was not relaxed at all, I recommend Ativan and after your surgery they are overbooked and don't seem to want to help you very much after you pay all that money.

Had laser eye surgery mid December 2021. My surgery was a success and Dr. Stein and his team were outstanding. I would highly recommend Bochner Eye Institute for this procedure.

June 2019 Two years ago I presented with debilitating cataracts in both eyes. I was at this time just experiencing shadowy vision. I opted for the supreme laser surgery and it has been well worth the cost. After the procedure I could see as I did as a teenager with perfect vision. I don't have to wear eye glasses and as an artist this has been the best thing I have ever invested in. Two years later my vision is still perfect. The whole experience was amazing with staff and my surgeon, Dr. Raymond Stein. I recommend Bochners Eye Institute.

Comments on the administrative staff: Quite disappointed how the administrative staff screen calls. Trying to book to see my Doctor who did my cataract surgery a few years back as the eye that had complications is now very sore. After two attempts and much discussion I didn't walk away with an appointment. Contact your own optometrist I'm told and then phone us. They've been on strike.do you know how long the wait list is? No calendar for my particular doctor for the rest of December or January. It's Dec. 9? Hard to understand. Then told, if you book with another doctor, you'll just have to come back and see you own doctor when I requested to see someone else in 2 months. They actually refused to give me an appointment. I have never had this experience before - quite unbelievable.
Going around in circles. I have always held the Bochner Eye Institute in high esteem, but this talking around in circles with administrative staff is not only frustrating but unprofessional. Where is the customer service? The assistant even chuckled when I was frustrated. What is happening to the administrative quality of the Bochner Eye Institute.very disappointing indeed! Certainly doesn't match the quality of the eye care that is provided even though I had complications. It should be of a higher quality than this and certainly more professional and compassionate. Is this the level that Bochner Institute wants to portray? I would hope not.

I don't know how anyone can rate this assembly line higher than a one star! First you never actually get to meet or discuss any issues or concerns with an actual optometrist or Opthalmologist. Secondly they never ever follow-up and book your appointment because let's face it, they don't care! I've waited months to hear back with an appointment and have emailed a few times and after almost 6 months I have never heard back.

Forever grateful for their professionalism, communication skills and depth in tooling for helping me achieve a 20/20 vision again.

I had my corrective eye surgery 10 months ago. It was the best decision I've ever made. The staff at Bochner were very friendly and knowledgeable. They answered all my nervous questions. On the day of the procedure, they ensured I was calm and taken care of. I had absolutely no complications, pain, or concerns post-op. My surgery was at 3pm, and the following morning I was blown away with my sight. It is life changing. 100% recommend Dr. Stein and Bochner!

Amazing, the staff answered all my questions, gave great advise and created a perfect experience. Thank you so much

Just finished my last check up. My optometrist was skeptical about sending me due to a moderate - severe astigmatism in my right eye. When I did my initial they figured the right eye was going to take 2 procedures and have no cornea left to work with for touch ups. Prior to surgery my surgeon and surgical plan switched to Dr Stein and he managed to not only meet my vision targets with 1 surgery, but he managed to save some cornea if touch ups are needed in the future. Healing process was effortless, they were great about signing forms to take time off work. I only have 2 complaints
1. They only give you 1 Valium pill during surgery for everyone, it should be given based on size and weight. Im a bigger gentleman and the Valium wore off before they finished cutting the first flap, and they had to give me stress balls to cope during the surgery.
2. The process is a little dehumanizing. They deal with it day in day out but for me it was my first time having surgery done. Other then the initial consultation you do feel like a number being pushed through their system.
All in all though, you have to trust them, they know what they're doing and they are the best at what they do, the clear vision is life changing. Thank you bochner!

I had Intraocular lens surgery at the Bochner Eye Institute and I am very happy with the results.

I was informed that I was not a good candidate for laser eye surgery due to having a more severe case of myopia. Instead, the Bochner Eye Institute recommended that I undergo Intraocular Len Surgery (ICL). The clinic was very informative with regards to the procedure and potential side effects.

The staff at the clinic were always friendly, and they ensured I was comfortable during the procedure. Dr. Stein was great, and I was surprised with how quickly and efficiently he was able to complete the surgery.

I am so happy with the results from my surgery. My eyes were initially -8.5 prior to my surgery, but I am now seeing 20/20! Moreover, the vision I have is, for lack of a better term, like seeing in HD. Colours tend to pop more and my vision is more detailed.

I definitely think the surgery was worth the money, and I am very appreciative to Dr. Stein and the staff at Bochner for their work!

After a horrible experience at Lasik MD I scheduled a surgery here with Dr. Gilani in July. From day one at my appointment in Oakville, right up until my surgery in Toronto, the staff and service were amazing! I'm so happy with my lasik correction. I could never have expected to have such clear vision in my eye after this surgery. On the surgery day, my prep staff were amazing, and very positive. Sadly I forgot his name but he 100% loves his job! Follow up with Dr. Black was easy, also a very positive person. As a golf professional my eyes are valuable to me, nice to have them back!

Thank you Bochner eye!

It's been 2 weeks since the LASIK surgery. Everything went great and I am so happy to no longer need contacts or glasses. Dr. Stein and all his staff were really great, friendly and professional. I'm glad I did it!

Excellent end to end experience with Dr. Stein and team. The staff are knowledgeable and the surgery team does very well to make you feel comfortable.

I’m a 38 year old nearly 2 weeks post-op for LASIK at Bochner. After wearing glasses or contacts every day for nearly 22 years, I can’t adequately express how ecstatic I am now that I can see clearly when I wake up in the morning.
Based on recommendations/referrals from my optometrist, I was fortunate enough to have consultations with Bochner as well as two other LASIK centres all within the span of a week. Bochner won me over easily. Everywhere I went, the staff were very attentive and patient and all my questions were answered but at Bochner, I never felt like I was being “sold” a service. I was informed of the process and given the utmost support even before I had to ask THEM what the price was! The staff almost seemed like the kind of people that would be the subject of a movie about eye surgery. Very calm, confident and in control. When you’re dealing with your eyes, I would want nothing less. It’s no wonder that Bochner is the place trusted with the eyes of the top athletes and performers in the city. Dr. Stein and his team are exceptional and I can’t recommend them enough.