Boston Pizza

A much better experience than my last time. Thanks for different staff!
3rd review. HORRIBLE! I cannot see a reason to return! This place acts the same as Wild Wing. The customer should expect to be treated like they don't matter. I'd rather do grilled cheese than spend another cent in either place!

If I could give it zero stars, I would. The restaurant was half empty at 8pm. Had a wait of 10-15minutes, which wasn't terrible.

We were then seated in an area which was filthy. Must have been a party over dinner, with food all over the floor and not one person attending to it.

Once seated, we waited 15 minutes with no acknowledgement by any wait staff. We decided to pick up and leave, as we had no idea when we would waited on.

Went to BP last night. Nice updated look, friendly staff, great service and food was fabulous. Tried deep fried pickle wedges for first time, delicious! Definitely will have again.
Will return to eat here

My wife and I decided to order delivery from Boston Pizza for dinner. The estimated time of delivery was 7: 48. Flash forward to 8: 08 (20 Minutes After) and still no order. I then proceed to call and the person who picked it up said that she doesn't have any record of it on her screen so the delivery driver must have picked it up. *Keep in mind we are a less than 5 Minute Drive from the restaurant* I then proceed to wait another 20 minutes and still no order.

It's now 8: 30, a total of 40 minutes later than the original estimated delivery time. I call the restaurant again to inquire and they said that it was sitting in the back. Not wanting to wait I drive up to the restaurant to pick it up.

When I arrive at the restaurant, I have to wait 10 minutes for someone to even say Hi/Greet Me. At which point someone finally comes over to inquire about what I came in for. I told them and it took another 10 ish minutes for me to recieve my order. When I briefly checked my bag to ensure that everything was accounted for, I was missing french fries. I then have to wait an additional 5-10 minutes to recieve this.

When I go back to my car to inspect everything, I opened up my pizza box to find a cold, congealed, excuse for a pizza. (PICTURE ATTACHED) I then go back in and tell them so I can have my order made properly. They say it could take another 30 minutes to have this remade. I have no choice but to agree.

I then drive my wife's food home so she can't at least eat, (at this time it's approx 9: 20-9: 30. I then drive back to the restaurant to finally recieve my pizza made properly. At thos point it was barely warm but I'll take it. I then immediately came home and am writing this review at 10: 00PM.

I effectively wasted 2 hours of my time that I cannot get back. I'm extremely disappointed with the quality of service and food that I received. I would not recommend coming here and would instead suggest bringing your business somewhere else in town.

Not a great experience overall. Came in around 4 on sunday. Waited at the door for 15 mins no sign of a host. 2 servers walked past didn't even acknowledge our presence just ignored us. Got sat waited for our server (bar side) for another 15 mins just to touch our table. Didnt introduce himself didnt tell us/ give an appy hour menu until after we had put in our drink order. He came back and we ordered our app (triple play) and our mains at the same time and requested they all just come at once. 30 mins for our app to come out. Then another 25 for our mains to come. The app plater was fine nice and hot but the mains were very disappointing. My friend ordered a chicken burger and his bun was rock hard. My other friend order thai bites with fries and gravy. The bites werent that hot but she ate them anyway as she was hungry. The gravy was super lumpy and tasted off. My meal i ordered the thai wrap with sweet pots. I took one bite of the wrap and was so turned off. It was dry and the fried chicken on it was cold and crusty. The server did not check in with us about how our meals were until right before billing. He ended up taking the wrap off the bill and offered to get me something else but at that point i was just turned off. Kinda turned us off as well through the entire interaction he was chewing gum with his mouth open even during the brief amount of time we did see him.

Staff where overwhelmed. They did not want to serve us so we left and took our $ elsewhere

Music tends to be too loud in the bar section, which leads to people yelling at each other and making the noise problem worse. The walls in the booths are always dirty and progressively get worse with each visit. They have several TVs all playing different things (with no audio and no subtitles). They host some nice events such as trivia. I really enjoy the food and drinks there. Although some servers and bar tenders are not the best at customer service. I would like to go again if some changes were made about cleanliness and staff attitudes.

2 of our sides came out at different times. Both sandwiches had no sauce. Nacho appetizer with chicken had about 5 small pieces total that's $20.99 alone. My Memphis sandwich had no sauce along with my finances wrap.