Brantford Kia

The service was excellent! Kept me up to date with everything. Service was fine. Car was ready in no time at all.

Thank you Brantford Kia, excellent service department! And special thank you to Chandra for your excellent customer service!

"My experience with Brantford Kia was exceptional from start to finish. As any car owner knows, unexpected issues can arise, regardless of the manufacturer. What truly sets a dealership apart is how they treat their customers and resolve issues if they occur. Brantford Kia exceeded my expectations in every aspect.

When faced with an unexpected issue, the team at Brantford Kia didn't just offer a loaner vehicle; they showcased their commitment to exceptional service. The technician assigned to my case was incredibly knowledgeable and demonstrated a thorough understanding of the problem. Not only that, but they swiftly and efficiently obtained a solution that left me completely satisfied.

Their dedication to resolving the issue in a timely manner was truly impressive. Brantford Kia's professionalism and genuine concern for their customers' satisfaction shine brightly in every interaction.

I can confidently say that Brantford Kia goes above and beyond in customer service and technical expertise. Their commitment to resolving issues swiftly and efficiently while providing a loaner vehicle speaks volumes about their dedication to customer satisfaction.

Thank you, Brantford Kia, for your outstanding service and making what could have been a stressful situation an effortless and positive experience. I highly recommend Brantford Kia to anyone seeking not just a vehicle but an exceptional customer service experience. "

Jim Appleby

Nothing but great experiences here. Helpful people who are knowledgeable and kind. Towed my car to this specific location (60+ KM from my home) to get it fixed up!

Just ordered a new Kia Carnival from Kia Brantford. The service is exceptional and Garth is a great asset to their team. Highly recommend going here if you’re looking for a Kia! This is the Best and easiest purchasing experience we’ve had buying a new vehicle. Thanks Garth, can’t wait to get our new van!

Time waster. We traveled from out of town to view a specific model which they confirmed they had. When we arrived they tried to pass off an electric version of the car as a hybrid. Bold face lie to our face like we wouldn’t be able to tell the difference. Find somewhere else to buy your car.

Roughly two weeks ago I bought a used vehicle from Kia and from the first moment I walked into the store and met Grant and Tracy I felt comfortable. They both help me through the prosses of buying and trading in a car and made it seamless. It’s the first time I can remember feeling so comfortable at a dealership.
Thank you

Excellent service. My vehicle was taken exactly on time and got done earlier than expected. Staff was very friendly and knowledgeable. Will definitely deal with them again.

Excellent customer service. Very courteous and professional. Brantford is well worth the drive from Hamilton. Everything we asked was completed and no pressure to do extra work. Glad we changed to Brantford Kia.

Amazing service.my 2013 KIA Sorento had an airbag light apear on my instrument cluster. Diagnosis was a broken clockspring mechanism in the steering wheel. They ordered the parts and repaired it "UNDER WARRANTY ". A 10 year old car.wow. No charge. The mechanic (Trevor) noticed a couple of loose front end parts so I scheduled a repair. The repair was timely and completed in the most professional way.and very cost efficient.my dealer of choice!

Excellent service. Winter tires arrived and were on my car within minutes. We were impressed with the courtesy and care we received. Fabulous!

Second time purchasing a vehicle with Kia! Both times were a pleasant experience. Everyone is really friendly and no one is pushy. Grant was super personable and answered any questions I had. Andrea was awesome, not at all pushy with the extras they have to offer but honest and informative to help you make a good decision when finalizing purchasing the car. They even sent me a birthday email which I thought was cute! Thanks again to the Kia Brantford team:)

I cannot say enough great things about the service I’ve received from both sales and service at Brantford KIA. Everyone I have met there have been kind, courteous and have gone the extra mile to make me a happy customer. Job well done!

The service was impeccable. Chanda took the time to carefully describe the work to be done. Brakes and alignment were done quickly and perfectly. Professional and courteous

Clean building, professional staff that are knowledgeable and not pushy when I declined some service. I recommend going here and you get a free car wash with your service.

Approachable and friendly service bar none. No upselling whatsoever. I come from Cambridge to Brantford Kia for this reason. I bought my 2020 Kia EV Soul (New) from them which is still one of the best experiences I have had at any dealership, hands downs.

Service at Brantford kia as always is friendly, repairs done on time and staff is great to deal with and prices are fair. Ill definitely be going back for my repair needs thank you again Brantford Kia

Was there for an oil change and tire rotation. Mechanic found brake issues. Staff showed me in the shop the problems and worked with me to solve. Work was done in a timely manner. Staff was friendly.

I really appreciate Brantford KIA staff for their continued top notch care and kindness. They have always gone the extra mile to make sure my Sorento is running safely and smoothly! A big thank you to Patrick and team!

Great flexibility for scheduling an appointment. Kept me up to date as service was being completed. Very friendly staff and super clean showroom

Honest service staff & excellent customer service reps. Always stay in touch with me from start to finish and provide me with detailed diagnostics (as I am not a car expert lol).

I have been to other Kia locations in the past for service on my Rio, and Brantford is by far the best!

I came in for warranty work, and went for a test drive. Best time waiting for service ever! Seriously though, the staff at this location are always very nice. Would recommend for service or sales 10/10.

Absolutely terrible customer service. Most of the time it takes 5 calls or more for somebody to finally pick up. Needlessly being redirected over and over again and having to explain what I want several times. Even though I say I just want an oil change they constantly try to lump other services with it. Services take way too long. Oil changes can take as long as 4 hours with these people.

Excellent service. Very hard to find customer service these days. The folks at Kia know what customer service means. Always welcoming and polite.

My car required a new engine and it was still under warranty and KIA Brantford stepped up to the plate. They checked it out and ordered parts and had it repaired in a reasonable time frame. Thank you to Daryl for his quick service and updates.and updates.

I recently sold my car to Brantford Kia, and a fellow named Garth handled the transaction from start to finish. They made a fair offer for my car and had the deal wrapped up and had me paid in two days. I would highly recommend talking to them if you’re considering selling your vehicle, I did not purchase a vehicle from them so I cannot comment on that side of their business, however if they are as fair in selling an auto as they are in purchasing one, I can’t see how you would have any negative interactions. They are most certainly a business I would recommend and one I would return to.

This is my purchasing experience. First time Kia buyer. Test drove a Sorento at a Burlington area dealership, no one in my area had one. Tried to put a deal together but they would barely move the needle off MSRP after 2 hours of haggling and emails back and forth. I went to Brantford and walked right up to Tim Grosse, the GM, put a written offer in front of him and left within 15 minutes. He emailed me in 2 hours accepting the deal. Since then, Tim has kept me up to date and in further discussions I find him so sincere, knowledgeable and collaborative. I highly recommend going to Tim if you need a car (I understand he deals with other makes as well). If my delivery, servicing and ownership experiences go this well I will be thrilled!

Brought my Carnival in unscheduled for a small issue and was taken care of immediately. They were also able to get me right in for an oil change and tire rotation. In and out in about 90 minutes. Fantastic!

I've had 2 experiences with this dealership. The 1st time my sun roof got stuck and they lubed it and got it closed. They didn't charge me which was so thoughtful. The 2nd time my car got vandalized and it got towed to the shop. It was over the holidays so it was stressful for me. They were great except they told me I had to originally pay out of pocket and get reimbursed by insurance. When I picked up my car the cashier said that insurance should cover and I just needed to pay the deductible. It was a relief but it was added stress that I didn't need during an already stressful situation. Good guys and helpful service.

Mid Jan 2022. Learn of the Dealership via incidentally browsing the Kia Hyundai Channel promoting latest features and strength. Peter Lowe has been an excellent presenter. Since being a Markham resident, would like Brandfort Kia Online Chat advice on weighing benefit and cost doing business with them. Its highly rated reviews is appreciated but 140km away while there are similarly good ones in my surrounding worth a second thought. Consultant James helpfully, diligently and courteously recommends conditional order on test drive a 2022 PHEV to avoid the 12 to 14 weeks wait of factory order. But habit and practice of "to see is believing" suffices and would wait till late March to have in person look, touch, feel and drive the ideal take. At the same time, there would be more competing choices in the market though, if things go well.

Always excellent service and support. Have purchased two vehicles from this location. I highly recommend.

While having to bring in a vehicle for service is never a thrill, the team here in Brantford makes it a simple task.

I've now had 3 visits since purchasing my EV Soul. 2 for seasonal tire changes but most recently, for unexpected warranty work.

And it happens sometimes.that you bring in a vehicle and the issue is non-repeatable at the shop. Frustrating to happen but my service advisor ensured all attempts were exhausted and financial impacts minimized.

Thanks!

I have been a customer at Brantford Kia for 5-6 years. I have bought 2 new Vehicles from the dealership. I have had my car serviced there all that time with good results. When I bought my last car from the time I did a test drive until the deal was signed the sales person was good to deal with and a very polite and professional. The service dept.is also very helpful getting you in for service and again very polite, helpful and arranging a ride if needed. They always explain the work being done and approx.cost. I have found all the staff polite, professional and always willing to assist. I would recommend this dealership if you were buying a vehicle. If all customers are treated as well as we have it would be a good decision.

Daryl in Service was great. He kept me updated, explained exactly what was happening and what work was required or recommended on my vehicle. Very professional, fair but also very friendly.

Fantastic customer service. James was knowledgeable and friendly to deal with. Highly recommended.

Took my Kia Soul in on Sept. 7,2021 at the Brantford Kia location for an update to the software for the engine control module. Staff were great (polite and very pleasant) got me in and out in 45 minutes. Very pleased with the experience!

Love my new Kia Seltos, smooth ride, love everything about it, get alot of compliments on look and style

My husband Justin Carpenter and I have nothing but great things to say about this location and their staff. They are kind, courteous, and extremely accommodating. They are also great at explaining what their services are and how they are done. We are very happy to continue doing business with this location. Thank you all for a job well done.

I recently had servicing done on my Kia Niro at Brantford Kia. My experience was excellent! All my concerns about my car were addressed and I even received a follow-up phone call to let me know about the progress of my car service and about items of potential concern for my vehicle. The whole experience went smoothly from drop-off to pick-up when the service was completed. Thank you to the Service Department at Brantford Kia for all you do and for making me feel valued as a customer. I highly recommend taking your Kia to Brantford Kia for all your car needs.

I purchased a Kia Forte5 last year and have had a fantastic time with zero issues with the car itself - a manufacturer’s issue with a rear seatbelt was handled by the service department quickly and efficiently and at no cost to myself. There was pleasantly minimal upselling on additional services (I know they have to at least offer that big old dealership service package, no big deal), and the staff is very easy to get ahold of when issues do arise.

I spoke with Jeannie on the phone and she was such a delight. Explained everything very well and worked with my schedule to fit my appointment in. When I took the car in, Connor kept in contact with me and was such a pleasure to deal with. I’m no car expert and always get nervous going to mechanics, and I just loved my experience!

Having the valet service was wonderful.
Contact between Kia and myself was excellent regarding work on vehicle.

Very friendly service and decently fast. First time in for a oil change on my brand new Seltos.

Recently purchased a vehicle from the Brantford Kia and it was a great experience! Grant, the sales rep that helped us truly made the process so easy and went the extra mile which was truly appreciated. He was very informative and honest which made us feel comfortable with the purchase. The rest of the staff are also super nice and had our vehicle ready in 3 days! Overall 5/5 experience.

Great service and always able to get me in quickly when issues come up on our existing kia vehicles. Would highly recommend them. Peter's youtube videos especially are very helpful when looking for a new car as well.

I went for my service for my 2020 SUV and the service at the actual Kia dealership was very good. The only thing I encountered was that the person calling me to book my appointment tried to talk me into various other services that I did not necessarily need as my car was very new. The people at the dealership were awesome and even though we are in Covid, I was allowed to Stay in the store area while my car was being serviced. The service itself was very fast as I had a recall on my vehicle and they were less time than they originally planned which worked out perfectly for me to continue on with my workday. Thank you Kia!

Would highly recommend the team at Brantford Kia. They go above and beyond to make sure your experience is great. The sales staff is there to inform and educate you on what you're purchasing and make you feel at home!

Fast and friendly experience all around!

During a recent service visit to Brantford Kia they went above and beyond to help me trouble shoot a Bluetooth issue on my “newer to me” Sportage purchased from a different dealership. A big thank- you to the young gentleman in the Service Dept for his friendly assistance!

Job well done. We are always very happy and pleased with the end results of our service visits. Staff are always willing to please, welcoming, friendly and cordial. Again, job well done. Thank you.

Brantford Kia employees once again far exceeds expectations, There service is fast and professional with the personal touch!

Great sales team and very good service! They also sell Teslas as they are EV experts. We drove from Milton to Brantford for their expertise and we couldn't be happier! It's worth the drive to Brantford Kia!

Gabi and Bella provided EXCEPTIONAL service! They listened to what I was looking for and provided me with all the information I needed for the two options I came to look at while at KIA. They were well prepared with the information on both options and had both cars ready for me to test drive while there! They went above and beyond by delivering the car to my home as well as the papers to signs so I did not have to go back to the dealer before I could call the car my own! HIGHLY RECOMMEND Gabi and Bella at KIA! Thank you for everything, I LOVE MY CAR!

It was nice to treated as a valued customer and the valet service was very appreciated and timely after the arrival of our new family member. It allowed us to stay home amid the pandemic and not disrupt our schedules.

"James the Kia Guy" deserves a shout-out for his outstanding service. Before coming in to see the vehicle we ended up purchasing, James took a thorough video of it for us so that we wouldn't be wasting our time. He made us feel at ease and we felt zero pressure to close a deal - even though we did. James will go above and beyond for you - so if you're looking for your next car (new or pre-owned), ask for James Lefebvre.

Excellent customer service! I have Purchased 3 cars from this location. The sales and service department always goes above and beyond!

Great services as usual, easy to talk to on the phone, quick to take care of problems and fixed up completely, very happy

I cannot say enough good things about Brantford Kia! We recently bought our second vehicle from this dealership and on both occasions the experience was positive in every way. The sales team took the time to determine our needs and then found the vehicle that was best for us. Everyone - from the owner to the finance department to the driver who delivered the car - was professional and helpful. Thank you for such a pleasant experience. We will definitely be back!

Darryl did a fantastic job going over my service options and provided sound advice. Very professional, knowledgeable and friendly. Great job!

Had an issue with my 2014 kia rio took it in to them to see what was wrong and they loaned me a 2021 sportage to use until my car was ready at no charge thanks.

I really appreciate the complimentary valet service being offered during the pandemic. I have used it three times now. Staff are always polite

This is hands down the best dealership with the best people! They are always doing everything they can to work for the customer.

I had a great experience with Kia Brantford.
They always explain things so I understand what’s going on with my car and never push “extras”.
I was in doing a routine maintenance check and though I wouldn’t get my car back until the next day. But they were able to have it back to me end of same day.
Thank you for your great service.

Always quick service done right! Love that they have a valet option currently with COVID not allowing customers to wait inside, makes it so much easier to get service done right now!

What a great team! Was very pleased overall, Charlotte is a great person to talk too and Joel always explains and answers any questions thanks for great service and a smile everytime you walk throu the doors

My latest service call at KIA couldn't have been handled by truer professionals. Even in these trying times, I walked out of there with a smile.

I had my car in for service. They came to my house to pick it up, and dropped it back off. They did a complimentary wash and vacuum which left it spotless.
I paid online and they texted me to keep me up to date as to what was happening and when it was complete.
Best service ever. Didn't even have to leave the house.
This was amazing.

We went into Brantford Kia to take a look at their SUV lines, where we were politely greeted by Chris. He was wonderful through the entire process, and we were able to purchase our Sorento that evening! We can't wait to pick it up and we would highly recommend!

Just bought a used Sportage from Chris Bagaco. I have some experience with seeing how sales people work to close a sale. Chris never once pushed me to make a decision or sign on the line. What he did do was show me how much he believed in vehicle by encouraging me to take a test drive. He offered to let me take it home to show the family. He knew the more I experienced it, the more I would like it. He was right. It’s so comfortable. We just did a road trip up north to the cottage and we averaged about 10.5 l/100 km, which I think is pretty good. Looking forward to many more road trips.

I recently purchased a 2021 Seltos EX at Brantford Kia and I have to say, compared to the purchase experiences I have had at other dealers, this experience was head and shoulders above the rest. The whole process was quick, I got what I wanted at the price I wanted to pay with the absolute minimum of fuss, hardly any negotiating, the staff was friendly, accommodating and most of all, the bulls**t meter was silent! I will definately be back.
I would like to give a few folks a shout out at the dealership, Peter and his very good you tube videos (if you are interested in the Kia brand check them out, seriously) brought me to Brantford kia, second, the rep I dealt with, James, was friendly, thorough and kept in touch without being pushy. Thirdly the manager there at the time of my purchase, Tim, was very accommodating and the entire purchasing process was quick and friendly. Much different than an experience I had at a different Kia dealer where a vehicle purchase took almost an entire day. Lastly the owner (Patrick) sent me a personal email a few days later, asking if I had any questions and thanked me for my business.

I will definitely be back to Brantford Kia the next time I need a vehicle, and I am certainly telling my friends and family about my recent purchase experience. A simple, direct, friendly and honest dealership. When was the last time you could say that?

Absolutely horrible experience with service department.
Having issue with car, bring it to Brantford Kia. Was told that the timing cover was spewing oil and it had two bad tires. Was told the total bill would be over $2200 to have it fixed, plus taxes. Told them not to do any work on the car, until my dad went to check on it because I didn’t want to spend $2200 if I didn’t have to.
My dad checked the oil levels and the drips, the car was NOT spewing oil as claimed by their service department. If it was leaking, the leak was so minor that despite a 2400km road trip the week after its last oil change, the oil was still full and clean.
Was told it “needed” to be rebuilt and have all of the gaskets resealed, which another mechanic has now confirmed was a load of BS and a total money grab.
Only thing they were honest about was the condition of one of the tires - but when I said I was going to take it elsewhere to buy tires (we get a discount because of quantity purchased) they REFUSED to return the car to us until they put the spare tire on.but then charges us nearly $80 to put the spare tire on! Total bill was $162 despite telling them not to do any work when they quoted me $84 In diagnostics. I am absolutely appalled by the service here and will never, ever go back.
Brantford Kia should be ashamed of themselves if this is how they treat their customers. I am so glad I got a second opinion, away from Brantford Kia, before spending $2200 on needless repairs.