Brantford Nissan

Nissan customer for 18 yrs leasing 6 cars. Driving 2021 Rogue Platinum now with many problems. Defective navigation unit and battery. ABS recall. Annoying rattling under the dash.low rpm vibrations. Struggle with Nissan dealerships to prove issues and get help. For navigation unit I had to engage Nissan Canada to get a dealer replace it. Recently I moved to KW area. Chose Brantford Nissan based on their reviews even though they are not the closest dealer to me. This is where I ended up with the last 2 issues - low rpm vibrations and rattling. On my 1st attempt they couldn't identify anything wrong (pay attention here), asked me to come again and show them the issue in person. The car stayed at dealer for a day - the tech drove at over 110km in 80km zone (my car notifies crossing 110km) even though I reported that the issue was only at low rpm. To simplify the case I asked them to focus on rattling only (was reproduceable with a car in parking), had to come over again and show the issue to a service manager. He acknowledged it and we booked again. Then they said they fixed it and they didn't. I brought it back yet again. Not fixed. Then they reported it to Nissan engineering and o'miracle - it was a known issue and there was a solution that worked. 5 full day visits to the dealer. But I was happy the issue was finally resolved. But my luck ran out when I went back to them to deal with the originally reported issue of vibrations. The ask was simple. There is a prticular pattern of driving the car when it vibrates quite noticeably. I wanted an expert to listen to and and tell me if this is a real issue and if yes, address it. This is where service turned very unprofessional. They wrote down what I asked and I stayed in the dealership thinking they'd want to talk to me (remember my 5 visits for the rattling?). 1.5 hrs passed and my car wasn't even touched even though I was a first customer in the shop that morning. I approached service and they said it was being looked at and it wasn't (it was seating on a parking lot). Then it was indeed taken and 30 min after a report was produced without asking me any questions. This time report said the vibrations were there (remember they said initially there were none?) but the reason was unbalanced wheels (which didn't seem related at all as the car was very stable with no vibrations at any other speed if rpm want in 1200-1800 range, and same issue was there on my other set of wheels). Plus they said I need a brake service (3 years old 38k car highway driven? ! - brakes are doing just fine). So I asked to speak to a tech and re-explain him the issue. At which point it was plain refused, and I was told they can't help me and to take my car back to where I got it from (another dealer 75km away). When I asked why they said that I refused their professional opinion by not letting them eliminate wheels balancing as a culprit. Which they didn't offer as an elimination step - they stated it was the actual issue. After initially claiming there was no vibrations at all. So I said ok, go ahead and eliminate the balancing. Which they also refused stating it was too late and there were other customers in line (the dealership was empty by then, and remember - I was the 1st customer that morning).
So they refused to take any further action, even a discussion with the tech and I had to leave. I asked to talk to a service manager who was very helpful with the previous issue but they just ignored the request and it seemed he wasn't there at a time.
But guess what? The same day I went and did professional rebalancing elsewhere spending $90. And sure enough it didn't address the issue at all as was expected.
So disappointing. They could have just done their job and worked with a customer. All I needed was a proper assessment and a professional opinion. But what I got instead is plain disrespect, and denial of service. Not a happy customer. And having this whole set of issues with my current Rogue and the related service challenges I will reconsider being a Nissan customer going forward

Do not come here for service Brian that used to be in charge was great to deal with now Karen and Shawn have zero customer service. We took our Nissan murano for an oil change and driving a couple days later we found out a power steering line magically had been rubbing and fluid leaked out while I was driving. The response from them it was in a tough spot to see it that’s your job to prevent issues while people are driving I will not be going back and caution everyone from getting service done there. If it’s hard to see they won’t care to look to prevent serious issues that could be fatal while driving.

Mike Emmerson is a great sales person, I've just bought my second car from him and I will be back for my third when I'm ready. Highly recommended! Thanks, Mike!

I dealt with Mike he is extremely knowledgeable and personable. I’m so glad I found my way to brantford Nissan I bought a murano and I absolutely love it. Thankyou Mike making this easier for me, I didn’t feel pressured but reassured. Thanks so much
Would recommend this dealership without a doubt

I've had the pleasure of dealing with Mike and Chad for the purchase of our new Rouge. We needed a bigger vehicle for our growing family and Mike helped us get into our new vehicle quickly. He took the time to show us all the safety features to keep our little one safe. I've only ever purchased or leased a vehicle from Nissan Brantford and i highly suggest visting them for your next vehicle.

The Team at Brantford Nissan was wonderful to deal with! Can’t wait to hit the road in the new vehicle! Thanks again.

Mike is amazing! Not a pushy salesman, fair, explains everything really well. 10/10 would recommend

Wonderful service — Mike did a great demonstration— thanks to Chad for your help. Excellent sales and service

Keith in sales is always fantastic to deal with. This is my 3rd purchase from him past year, Keith in sales is always fantastic to deal with. He takes the time to go over everything thoroughly and answers all questions. He show me how to handle car gadgets. If you need a car go to Keith Miller at brantford Nissan.

Mike was awesome answered all our concerns about the new Nissan kicks would recommend brantford Nissan for your next new vehicle

Mike was great in helping us purchase our son his new Kicks! Very thorough and helpful. Definitely recommend!

Shout out to the Mike, professional and wedged knowledge, will recommend to everyone who need a new car!

Loved my experience with Alex at Brantford Nissan! My purchase was smooth from start to finish. I highly recommend Alex and Brantford Nissan to purchase your new vehicle. They were honest about financing and wait times! I love my new Kicks! Thank you for your service!

Purchased a 23 Rogue from Mike Emmerson who was a pleasure to work with. It was a different experience buying a car in the post-Covid era with the lack of inventory and waiting months for delivery but Mike took care of everything and made the whole process easy.

Had a great experience purchasing our vehicle from Nissan. Alex was super helpful with any questions we had and wasn't "pushy" like some sales people. He even stayed past closing so we didn't feel rushed while looking. Will definitely recommend Nissan and Alex to our friends and family.

I recently purchased a 2023 Nissan Kicks, and had Mike Emmerson helping me out. He was very kind and thorough in his explanations, and answered all questions that I had throughout the process. Eric helped me out with the financial aspect, and he was also very kind and knowledgeable. The car was delivered on time, and they were able to help me find something within by budget. Thank you to Mike, Eric, and the Brantford Nissan team! Love the car already

Alex Hunter was fantastic! Alex was very helpful and answered all of our questions! Our only complaint is that he is a Jaguars fans! Go Pats!

I was extremely impressed with Mike Emmerson for his attention to detail and with the services provided during my purchase of a 2020 Nissan Rogue. He went well above my expectation to make this purchase easy and he even kept the dealership open beyond hours to accommodate my travel schedules. I really strongly recommend Mike and his other salesman Alex and I thank them both for this positive car buying experience. Trust them! Mike is excellent to deal with.

2nd vehicles at this location and 10 Nissans all together. Great job Mike Emmerson on a job well done.

Happy with my new car Nissan Rouge 2023
Friendly staff
Alex Hunter and Denise Spearin helped me.
Thanks a lot To BRANTFORD NISSAN
From: Gurdip Mann & Family

Unbelievable service from this dealership from salesman, financial side and the service desk I would like to thank Keith Miller for selling me a brand new truck my 2nd vehicle purchased from him in 6 months time he has made me and my fiancé a Forever nissan family. Also big thanks to Eric for being such an expert on the finance side of things. Thanks Nissan Brantford!

Great experience buying our new car from Nissan Brantford, especially with the help of Alex Hunter! He was very friendly, professional and helpful in our buying process.

Great environment! Alex Hunter from Nissan was so kind and determined to help us find the perfect vehicle for our family. Thank you!

Called Nissan and booked an appointment.had my car in within 2days.excellent job of fixing it and now I feel safe driving it. Ty Nissan and especially Karen who took the time to show me what was wrong with my car and explaining things.it was very much appreciated

I would once again again like to thank Mike and Chad at Brantford Nissan for their continued help and dedication to keeping me in a Nissan! Glad to continue to do business with you fellas and and the rest of the staff at your Dealership!

I have very good experience with Dimitri today for my new car. He gave me all information nicely. I am very happy and always preferred to buy from Nissan brantford. Thanks Dimitri.

Mike Emmerson's service was efficient and thorough. Appreciate the transparency during the process.

These guys know cars and customer service. They delivered great value, great customer service, updates, follow-ups.first class!

Had an amazing experience at Brantford Nissan, when we traded in our previous vehicle. Was assisted by Dimitry and team. They were very accommodating in the process even when we had a change of plan at a short notice. Brantford Nissan will surely be my first choice for my next auto purchase.

Mike, thank you for all your help in the purchase of my Mom's new vehicle. She is very happy with her new Hyundai and extremely grateful for all of your guidance and professionalism.

Mike did a great job. Thanks again for everything. I highly recommend him to anyone who wants to buy from Brantford Nissan.

Couldn't of had an easier experience at brantford nissan. Mike made purchasing a vehicle an absolute breeze. Would highly recommend coming to brantford nissan. Mike was really knowledgeable and put up with the millions of questions I'd asked. Best experience buying a vehicle I've ever had. Through in extras, went through the vehicle top to bottom, and all in all I couldn't be happier with the experience. They really go the extra mile here. Stop by, you won't regret it.

Excellent service from both Mike and Chad. Mike looked after our needs even after the dealership had closed for the day. From first contact through to closing the deal, Mike and Chad answered all of our questions, and made the process easy and efficient!

Mike Emmerson was very friendly, efficient and informative. Thanks so much! I would highly recommend you to a friend.

I purchased 2019 Nissan Rouge SLAWD from Mike Emmerson one of the sales representative at the dealership. He was very helpful every way. Took him about an hour to explain to me throughly about the Rouge. I was very pleased so my husband decided to buy a Rouge for himself. I would highly recommend Brantford Nissan. Thanks

My experience at Brantford Nissan was very good. Dimetry was an excellent salesman, very knowledgeable and well spoken. He made the experience of buying a car enjoyable. I highly recommend Brantford Nissan.

Amazing job they accepted my vehicle at the last minute & were very reasonable. Even finished it by end of day. Thank you Mr. Brian!

Mike was an awesome sales guy.
Very Satisfied with the customer service.
Thanks again.

Demetri was absolutely wonderful, he made the purchase of my 2021 Sentra very enjoyable. He was easy to talk to, knowledgeable, answered all my questions. Would definitely refer a friend or family member to see him.

Also Eric the person who does the financing and sells the warranty was so pleasant and helpful and we were happy to add the extras.

I had a wonderful experience with Dimitri at Brantford Nissan! He was friendly, knowledgeable and very professional. The other staff members I spoke to were very pleasant as well. This is my first time buying a vehicle and it couldn't have gone any better!

This is the 10th new vehicle we have purchased at Brantford Nissan. 9 Nissan products and one Infiniti. We just picked up our sixth Murano earlier today. Lou D’Amato, the principal owner, and his team of sales associates (Paul Sabatino) and management team (Chad Allan) have delivered us nothing but excellent service, customer satisfaction and a great product. Karen Saunders and her team in the Parts and Service can’t do enough to make us happy and pleased with their work.

Mike's awesome to have this experience with for our 1st Nissan. I would highly recommend him for all future car purchases. Thanks Mike I will send all my friends and family your way.

Tina Williams

I highly recommend this location. It was a pleasure dealing with Mike, he was very knowledgeable and went above and beyond answering our questions and explaining the vehicles features.

Omg what a smooth, simple and exceptional experience with Brantford Nissan! They were the 2nd dealership I went to.the first? Wow.won't name them but they pulled out the old "there's a lot of interest" pressure and offered insane terms. Keith and Brantford Nissan? Straight up, honest, careful and a waaaay better deal on exactly what I was looking for in a car with great mileage and simple terms.seriously, why I didn't go there first I don't know.would have saved me a lot of time and headache.most highly recommended.

Hi Mike, thank you for your wonderful patience and you are a awesome salesman. Thank you again.

The service Paul and Eric at Branford Nissan provided was the best we have ever experienced buying a new vehicle! Definitely worth the drive……sadly St Thomas Nissan has been less than a great experience.

First time I have purchased a Nissan vehicle. My sales consultant, Garrett Smith was great. The vehicle was ready for me to take out for a test drive. On delivery of my vehicle went through the vehicle with me. Friendly & welcoming staff. The experience at this dealership was excellent. Very happy with it all. Would definitely recommend Garrett and Brantford Nissan.

I bought a new Kicks from Brantford Nissan in August and had the best experience! Garrett made the whole process of buying my first new car feel easy and special and I am loving my new kicks! Highly recommend, ask for Garrett!

Thank you Mike for making my car buying experience go so smoothly and taking the time to go through all the car details

We just bought a Nissan Altima at Brantford Nissan. It was such a wonderful experience. Our salesman Dimitri was amazing! He was very friendly and polite while being extremely attentative and thorough helping us in every way. I have not had a better experience buying a car anywhere else! Thankyou Nissan and Dimitri it was such a pleasure doing business with you!

Buying a car is normally extremely stressful and full of anxiety - the last thing I like to do! However, my wife and I were blown away by how well organized and thoughtful the Brantford Nissan dealership is. Best dealership I've ever been to after 50 years on the road. The staff are super helpful, super friendly and super knowledgeable. And the Altima is amazing! Many thanks to Mike, Karen and Chad for all of their help.

Thanks Mike for helping us get into our new Murano. Enjoyed the old one, excited about the new. Great experience, thanks for being so accommodating.

Hi Mike,

Thanks for setting me up with my new Nissan Kicks. I am excited to be going to a smaller vehicle! I have appreciated your help not only in the lease of my Rogue but now the Kicks. I will continue to come back to Brantford Nissan based on the great customer service you provide. Thank you!

Brantford Nissan is a great place to do business. The Service Department is excellent and my recent experience with salesman, Mike Emmerson, couldn't have been better! He's knowledgable, personable and very professional. I would absolutely deal with him again and highly recommend him to others. I love my new car, thanks Mike!

Hi Mike thanks for the great service. I’m looking forward to driving my new rogue. I have a few friends that I will definitely drop your name. Thanks

Know this guys for 25 years. Great service and sales team. My family was treated like family. Thanks

Amazing experience dealing with Brantford Nissan. Garrett Smith was an excellent salesperson. I went in there with one vehicle in mind but came out with a different vehicle. Garrett was patient and very helpful in my decision no pressure sales to upsize and found the right vehicle for me. Best experience I’ve had at a dealership in a long time from test drive to trade in to financing, all went smoothly. I look forward to doing future business there.

Mike took great care of me at Brantford Nissan and gave me a great deal on an Armada. I appreciated his honesty and thorough knowledge on this vehicle.

Just wanted to thank Mike and Chad. Excellent Customer service from Mike Emmerson. He went above and beyond explaining the features of the new vehicle. I highly recommend him to new car purchasers.

Just purchased a car from Brantford Nissan. Mike Emerson went above and beyond to make sure that all of our purchase needs were met and not only were they met but we left their dealership feeling that all of our needs were exceeded!

This is the third car we have purchased from Mike and the 5th car from Lou’s dealership and what brings us back is that we know Mike always get the job done right!

Lou D’Amato provides the leadership that keeps the place running smoothly and always takes the time to say hello and make you feel like a welcomed member of the Nissan family. We love you guys! Best place to buy a car!

Malcolm and Nancy

Amazing service, the team at Brantford Nissan are professional, pleasant and very customer focused.

Garrett Smith was great to work with. Honest and open. I went in with an idea of what needed to happen and Garrett and his team made it happen the way I wanted it to. My daughter is very happy with her new Nissan Kicks.

Garrett Smith is an incredible sales man and a great person. Finding a first car for our child who lives in Montreal (and dealing with the complexities of an inter provincial purchase) was made painless by Garrett and the whole Nissan team. Lets be honest - car salespeople do not frequently meet the customer's expectations but Nissan Brantford surpassed my expectations. When I am ready for a new car I will certainly be returning to Brantford Nissan. Thank you all for such a positive experience.

Hey Mike Thanks for helping for my brother’s purchase. You did a great job. I would recommened everyone to see mike if they want a fantastic service.

The BEST place to purchase or service your Nissan/Infiniti. Karen (Service) has been helping my family longer than I have been alive! (25+ years) Thank you.

Hey mike. Thanks for introducing me Nissan Rogue. I gave me breif details about it. Seems perfect for me.

I have known Chad Allen since 2001. Chad was a salesperson back then and sold me a used Nissan Quest. Since then, I have gone back to Brantford Nissan for a Quest, Altima, Rogue, and now this is my second Rogue. My two Rogues have been brand new and leases. Chad is now the Sales Manager and has introduced Keith to me. Chad and Keith have been very helpful in picking me the best vehicle for the money. Both are very professional and friendly. I told them I would be back in five years for another new one. I live two hours away from Brantford now and will still drive to Brantford Nissan.

Hats off to Mike Emmerson for ensuring a seamless and detailed transaction. Mike made purchasing our Rogue at Brantford Nissan a pleasant experience. He made sure all questions were answered and every detail of the paperwork and operation of the vehicle was explained. Mike took every effort to prevent cross contamination the nasty Covid virus by constantly cleaning every touched surface. He also followed up a day letter to ensure everything was ok with the vehicle. Very impressed with the cleanliness of the dealership and professionalism of everyone I came in contact with. Excellent!

Alway a great experience! Purchased many vehicles and have always been pleased with the attention to service and the customer experience. Thanks Mike, really enjoying the Kicks.

Just picked up our new car! Right from the day we went in to test drive vehicles to the purchase of one - - Mike took good care of us. Everything went very smoothly and before leaving the lot Mike showed us all the bells and whistles throughly. Thanks for a great experience!

Mike,

Thanks again for the great service. We were very happy with the Rogue we bought from you a few years ago which is why we came back to you when it was time to upgrade.

Always amazing service at Brantford Nissan that's why I keep coming back. Thanks for all your help Mike, love my new Kicks!

Just purchased a Nissan Rogue from a great salesman named Ron! Recommend this dealership to anyone looking for a great vehicle.