BrokerLink

Holly has been fantastic to deal with for all of my auto insurance needs, Derek and Raeanne have also been wonderful for all of my business insurance needs. Great pricing and quick to get stuff done. Highly recommend

I have been using Derek M. Cloet, Account Executive at BrokerLink for the last several years. His great customer service, time management and will to find you the best price is what him so special. I would recommend Derek to anyone who wants great results.

Had excellent service with Melissa who took time to listen and review my home and car insurance. Brokering was able to search and find a great price for us. Melissa was able to get all the paperwork done in a timely manner. I appreciated the help I received and the end result. Thank Hou. Great job!

I've used Derek @ Brokerlink for 10+ years now for our fleet of vehicles and personal cars as well. Derek is one of a kind, where he's available by phone when you need him and often visits you in person. Derek takes the reins should an issue (accident) arise and instills nothing but comfort and confidence with myself and my team. I highly recommend Derek for any of your insurance needs. Thank you Derek!

Unprofessional Agency, was led to believe a policy was cancelled in January but because the agent didn't send an official document I was billed for another 8 months.

I've been dealing with BrokerLink in Brantford for years, and have had all positive experiences along the way. They handle all of my personal and business insurance needs, knowing that someone will be there whenever you need is very reassuring. Can't recommend them enough!

For two years I’ve had nothing but headaches trying to find commercial insurance. Months and months. Hours upon hours. In theory literally hundreds of emails trying to find what I felt was simple insurance. Someone referred me to broker link. Who is the easiest most painless process of my life. They are amazing! I’m super fast

I cant speak for all of the agents but the one I have delt with for years is excellent. I'm sure there are always good and bad but I have nothing but good to say about mine. They have changed where they dont have a set agent for customers but I still ask for Christine for all my needs.

Did not tell me or notify me the office moved. When I call the Brantford office I am redirected to Hamilton. Person speaking had limited knowledge of speaking English and then call was dropped. Called back and was repeatedly interrupted and the person had limited knowledge of any question I asked of her. HORRIBLE. Customer for years Recently got mail from them indicating my rates would go down due to Covid when in fact they went up by almost 16% now I have to wait for them to call me back loyalty dept. What is this Bell Canada? Sickening.

Had a nightmare for over 2 years. Had an accident in 2017 when I had accident forgiveness on my policy only to find out that they were trying to not allow me to use it because I was 24 and not 25 that they required even their they sold me the policy. This went on back and forth for 2.5 years and finally after being given the run around by approx 5 different people in this office my concerns finally made it to the managers desk. The manager was a bit unwilling at first to hear me out on what exactly had been going on, after a bit of back and forth he told me he would do his best and contact a manger at my insurer to see if they could come to a resolution for me. He did a great job and actually kept me informed throughout the process. The only reason I’m willing to give 4 stars and not 2-3 is because of this man finally being willing to go to bat for me and get me back paid 2 years of overpayment and got me my insurance rating back as it should have been he even went over the top and got my accident forgiveness reinstated. Make sure you READ ALL RHE FINE PRINT in your policies and if you do have any concerns don’t just take the “we have done everything we can” excuse and ask to talk the manager if you have a valid complaint he will do his best to help you.

I had one of the worse customer service I have ever received from a company before. During my search of insurance I had three different Brokers through this business and all three told me different premiums. The first one called me the night before my previous policy expired and informed me that I would not be eligible for that quote (We agreed on this quote three weeks prior) then continued to tell me I would have to go with another quote that was over two times higher then the previous one. The second agent and I decided that if I were to switch the vehicle over to a relative and go as an occasional it would be a lot cheaper and we were able to agree upon a quote. Once I switched my ownership over and agreed with them on this quote I found out that the Broker didn't give me the right quote and that the new quote would also be two times higher then the previous. All in all the people especially the receptionist were very friendly but this does not make up for all the hassle I had to go through just to get insurance. I will make sure never to recommend these Brokers to anyone because of their lack of professionalism.

Derek and his staff are amazing. We’ve been using them for years and their service is top notch.

Derek and his team are very honest and easy to work with. I have used their services for several years now and would highly recommend them!