Budds' BMW Hamilton

Great experience all around. Matt was extremely helpful in facilitating the deal, he went above and beyond to ensure that I was completely satisfied. He was professional, helpful and personable. The delivery experience was also the best I have ever had buying a vehicle. Nadine walked me through all of the car's features and helped me set up my phone as well as other settings. I would highly recommend Matt and the team at Budds BMW Hamilton.

The customer service was outstanding. I had never given any thought to a BMW and now thanks to Vivian and the team at Budds, I’ll never buy anything else.

Very happy with the service and communication, Ciro is Always there to help and find the best solutions for my needs. Much appreciated. Good job team BMW Hamilton

Service Dept - Customer service was great. Took the time to show me some things I didn’t remember from initially picking up my new BMW.

Every time I've been at this location, the level of service has been outstanding. Normally I go directly to Decio Tendeiro and he receives me like part of the family. It's an amazing feeling knowing they are there to serve and help. As realtor is great to have like-minded people in the service industry.

Ciro was very professional and attended to all my needs. Explained the next steps to keep my beamer purring

Our experience in Budds BMW Hamilton was awesome. Vivian is very knowledgeable and helpful. He assisted us test drives with multiple vehicles and eventually provided a good deal with one of our preferred vehicles. He is very responsive in communication, super prompt. Our lease closure for the old cad was seamless and we got delivery of X3 within 2 days. I would highly recommend Budds BMW Hamilton to anyone who is interested in buying BMW.

Brought it in for a recall, I was told 1 day. Ended up being 6 days (but each day they’d say “oh this is the day, never was) They also don’t provide rentals when it’s them fixing the issue of BMW. Got my vehicle back with: no more power to my dash cam, car play will not come up at all, satnav is permanently “loading”, voice command is permanently “loading”. All my driver profiles are gone, and new stuff won’t save to it. Every time I turn my car back on it’s like the start up menu from the very first time. Budds ROYALLY messed my car up

Poor customer service unavailable to make appointment or talk to service advisor 475 for diagnosis

Peters service was amazing! We definitely recommend anyone needing a car to speak with him Awesome prompt caring service.

A big thanks to Paul Ientile; he made the entire car buying process very easy. He understood our requirements and helped out as much as possible. Smooth transaction, full attention and Amazing service.

Miss the experience I had here. Made me feel welcomed and did what it took to make the sale. 5 stars for Peter

Overall a great experience! Love my new M550! Shout outs to Peter, Shannon and Sharon for their joint efforts to make today a success. Now it's time to go for a drive!

It was a pleasure working with Emir to purchase our new car. He was very responsive and kept us updated throughout the ordering and delivery process. He went above and beyond to ensure our satisfaction with the car. Would definitely recommend Emir and BMW Hamilton!

I have a really good experience fixing my tires.thanks a lot for Decio. He is very professional and helps us fix the issue and make the car like new! The driving experience was very great!

This review is from 2 experiences a while ago.

1st was buying a bulb from their parts counter. Price was 5x the Partsource price. Both parts were name-brand Made in Germany components. I know this because 1 week after the Left bulb burnt out, the Right one burnt out. Both were 10 year old original bulbs. The engineers did a consistent job of planned obsolescence on this one.

Second was serious engine trouble, so I grudgingly brought it here. Upper James BMW ignored my notes and misdiagnosed issue. Actual issue was a broken exhaust valve spring, but they somehow diagnosed issue as fouled spark plugs and coils (?). Those causes were impossible since I switched plugs/coils around and the issue stayed put. This may not have been a Budds' issue, but rather a global BMW dealership issue where unrelenting service procedures demand flowsheet following instead of brain usage. Moral of the story: think carefully about buying parts from the dealership (bulbs, No. Gaskets or bolts, Yes) and go anywhere but the dealership for out-of-warranty maintenance/troubleshooting.

Took my X5 in today for two recall work orders. When we picked up the car, I noticed change was taken and Werther candies were eaten, and the wrappers were left in the centre console. I received very good service from the Service Advisor. We have dealt with Glenn in Parts and have always been happy with our experiences with your dealership and find this behaviour very surprising and disappointing.

Unfortunately I can't recommend using the service department to other people if technicians are stealing personal items and money from customers cars.

The dealership is clean and all the employees are nice and easy to deal with. I have been going to this dealership since 2006 and have no issues at all.

Service is good and reliable. Overall I'm really satisfied. My main complain is towards calling the service center calling system. No body answers the call. I've tried calling 3 times during the last couple of days and no answer. Quite frustrating. Sales department answers in 2 tones.
I was just looking for some orientation towards my car. I'd suggest to have some one responsible for just that.

EDIT: I did try to use the online chat and I was instructed to call.

Excellent sales service. I worked with Peter K and he was fantastic. Knew his stuff, very personable, a pleasure to do business with him. The other staff who walked me through warrantee options and showed me the ins and outs of the car and its features were equally fantastic. No high pressure tactics here. Just efficient, friendly service across the board.

This is my 6th car from Budds Bmw. My 2nd car with Peter. Both sales and service for me at Budds is why I keep coming back. This experience with Peter and Shannon took it beyond. It was my dogs birthday on the day I picked up my car. Special treats for me and Finn and Willow went beyond what I ever expected. Not only did I get a car of my dreams - the above and beyond treatment just made me feel no 1. Thankyou to both Peter and Shannon for making this experience the best.

I always have the best customer service at Budds BMW Hamilton. I’m especially thankful to Rob for always being so helpful in the service dept. I have always had a positive experience with them and will continue to trust my vehicle to their expertise.

Every time I call the service department there's no answer. Getting annoying. Then I set up an online appointment. With no confirmation email for appointment instead I got a voice message to call the service department back which I did only to have no one answer. Service sucks. All I want is to have an oil change. Ill call oakville instead.

Dropped off my brother to pick up his new car. Very beautiful, clean, car dealership. A must visit if you're in the market for a luxury vehicle.

BUDD's BMW Hamilton - beautiful dealership, great service advisor, hand washed car upon completion of work. Definitely a First Class operation. That said, it took 2 hours for an "Express Oil Change" and hand wash. I think Budd's can improve in processing time.

Emir, who assisted me throughout my journey and helped me purchase my first BMW, was incredibly helpful and enjoyable to work with! He kept me informed as I waited for the car to arrive at the dealership, which gave me the impression that he cares about his customer and does his best.on delivery day, he made sure the car was clean and ready to go, with a nice red bow on the hood.

Overall, I'm extremely happy with my purchase and grateful to Emir for making it a fun experience.also he provides nice and cold water:)

I recommend Budds Hamilton to get your vehicle serviced, very friendly and knowledgeable people. Service is always been great.

Peter was fantastic to work with, very knowledgeable and responsive - we appreciated his professionalism, thank you!

I have used the Service Department at Budd's on Upper James Street in Hamilton for 15 years. For this most recent service appointment, I needed a general vehicle inspection, an oil change, and front brake pads replaced. Since the tires were coming off for the brake work, I thought it would be a good time to get a wheel alignment. After dropping off the car first thing in the morning, the shuttle took me to work. Part way through the day, I was contacted to say that the work was going well and the inspection had found a small leak in an oil gasket. I decided to delay that work to another day. The Service Department completed the other work and then washed and vacuumed the car. The shuttle collected me from work and I was able to quickly pay for my services and get back on the road. All in all a very professional service occasion. I was completely pleased with the work that was done and will return the next time I need my BMW vehicle serviced.

I loved my experience start to finish. We worked with Peter Krywiak from Budds and he was so pleasant and easy to work with. I was intimidated going into a BMW dealership and right away he alleviated that by being approachable and down to earth. At no point did I feel pressured to buy a vehicle but he was always right there with the answers to all of my (numerous) questions. If you want to buy a BMW please head to Budds in Hamilton and ask for Peter you won’t be sorry. Thanks for my amazing new car Peter!

Been trying to get a hold of the service department for a recall notice for 2 days calling every half hour no one picks up the phone not very impressed they are that unprofessional that they dont have anyone to answer a phone

Peter delivered on a great customer experience. We arrived from out of town to a used vehicle that was in show room condition, and paperwork that was fully prepared. Including test drive we were back on our way in about an hour. Peter would have spent as much time as we needed with vehicle orientation, but we were very familiar with the car & wanted to get back on the road. Many thanks to Peter and Leslie Carey for her help.

If I could I would give them zero stars, don’t take your car here. All the staff was disrespectful over the phone. They’ll love you when you buy the car but hate you when you want to maintain it

Very positive experience, great customer service. Ciro and the team went way above and beyond to come up with a solution.

Very good friendle enviroment. Good and knowledge service adviser. I got answers to all my questions.

Amazing customer service! Jeff (the service manager) and Decio took great care of my sister's vehicle. Totally made us feel comfortable during our wait and ensured her X5 was sparkling clean when the service was completed 10/10 recommend

So baddd they broke my car it was running when I drive it there and then we I go back to then it was not running so bad service.

Bad service bad Manager unhelpful so rood the did not help me at all they broke my car and say take your money back and go fix it by your self

Great service and experience!
Thanks so much for help both Vishaal Arya and Leslie Carey!

Recently purchased a vehicle from Budds BMW in Hamilton. I’ve been a client of Budds BMW and Mini in Oakville. I enjoyed a great client experience. Michael Miceli, the sales associate, was exceptional in making my purchase a great experience. It’s refreshing to see continuity and consistency across all the Budds dealerships.

I brought my vehicle in for a routine oil change and was pleased by the service provided. My service advisor, Rob was so helpful and he made my experience a positive one. He kept me updated about the status of my vehicle throughout the entire visit, and he answered all of my questions. A huge thanks to Nadine as well, who took her time assisting me with a technical issue with my vehicle. She patiently showed me how to solve the issue in case it ever happened again. Booking the appointment was also quick. Thanks to the Service Department at Budds' BMW!

I don't give 5 stars very often. Very easy booking an appointment on-line with a quick response from the Service Team. Was greeted as soon as I pulled in and told by shuttle driver is ready to take me back home. Communication was great and driver picked me back up at home without question.

Bonjour everybody!
I just purchased an X1 at Budd's Hamilton. I have nothing but amazing words to say about the client services I received at this dealership. From the GM John to my sales rep, Theron. Theron was knowledgeable and made me feel very comfortable, knows his products inside and out, no pressure at all! Not only did I get a BIG red bow on the hood of my vehicle on delivery day, I also received a beautiful gift box produced by 'A box full of stuff' from the lovely Joanne Vincent who I have had the privilege of meeting before. What a great concept Budd's has to make sure the client is smiling and completely satisfied upon leaving the dealership with my BMW.

Great service, sales people are absolutely brilliant (we worked with Vishaal Arya). No pressure, and give you all options and costs so there's no hidden surprises. Will be coming back shortly to complete our purchase only because of the exceptional level of service.

Great service from BMW in particular our “go to person” Decio Tendeiro from the Service Centre who kept in touch thru the beginning of the process and until after we picked up our car! Decio’s service was excellent!

I wanted to give Shayne Doody a 5 star review! He was able to help me choose a vehicle that would meet my needs in May of 2021. Shayne was both knowledgeable and professional. He gave me door to door service and made my experience at Budds very positive. I would highly recommend asking for him to look after you at Budds

I had my car in for brakes and was quickly attended to by Ciro one of the regular service representatives that looks after me. Ciro arranged a ride to work immediately and I was able to pick up my car newly washed and repaired car after 4: 00 pm. Excellent customer service.

I was driving through ontario from the US when my vehicle alerted me to replace my front brake pads. I had just replaced them a few months ago and was quite confused. I came to this dealership and Kyle in Sales had explained to me why it had alerted and that it could be acknowledged and reset. He then came outside to my vehicle and reset it for me. I truly appreciate Kyle for going above and beyond. I will definitely be referring my friends and family in the GTA to head down to Budds BMW.

Bad customer service.
Monday I got the quote for my BMW spring coils saying new parts are in stock. Today early morning I dropped the car and was told around 4-5pm will get my car back. 2: 45pm I get a message that some bolts are missing with the new parts and I can't get my car back till next day?
This is ridiculous. I have festival tomorrow and needed the car badly by end of today. There is no loaner car available and I don't want enterprise rental car.

Have used services of Policaro BMW and Budds BMW Oakville without any complaints.very good customer service.
Certainly look for compensation on the quoted price for the coils. Within 2 weeks I have already spent around 4k. Last week I got my front brake pads replaced.

I just did a trade in at Budd's BMW Hamilton, and my experience at the dealership was brilliant. Excellent service by Shayne, and the other staff. I would highly recommend this dealership to everyone.

My experience at Budd's BMW Hamilton was amazing! Once I saw the pre-owned BMW X5 via the website I was really excited to see if it was available. I sent a message through there online portal and received a response right away from there representative named Vivian O'neal mind you this was around 10pm at night - it was amazing to receive such a quick response back as once I viewed the car online I knew this was top on the list to view in-person. From the moment my husband and I walked in we were completely thrilled with Vivian's attention to us and answered all of our questions. Vivian took the time with us and was very very patient when we were working out the particulars with the Financials. Also the finance specialist Shannon was amazing as well from her prompt responses to providing very detailed information about the warranties were completely helpful. I would highly recommend purchasing your next BMW from this dealer they're truly the best! Thank you for providing such top notch service folks. It's much appreciated!

Excellent purchase experience from Ottawa! The sales staff provided me with great service, and were professional, friendly and accommodating. They made my CPO purchase smooth and straightforward, as well as addressed all of my questions and concerns. I definitely recommend Budds’ to anyone in Ontario.

Superb service. Ciro is extremely courteous and most competent so I service my family’s cars at BMW Hamilton even though I live out of town.

First of all it's the hours that service, only open: Monday to Friday, the latest appt.at 3PM, they don't work on Saturday, very inconvinient.

Secondly I always asking not to wash my car, they always do. The reason i don't want to wash my car, POOR WORKMANSHIP, a lot of water on the carpet.

This time oile driped on my driveway, they did not clean under the dripping pan after the service.

For some reason it's seems everybody on the rush all the time
Nobody return e-mail, have to call them.

My expectations was always higher
Thanks

I would like to thank Peter Krywiak, sales representative for his professionalism when purchasing my first BMW.

I previously owned a Mercedes SUV and considered purchasing another one, however after looking at the Bimmers with my wife and more importantly working with Peter Krywiak, we were swayed to purchase the X7 and are loving it. Peter was very attentive in our initial meeting explaining everything we wanted to know and more so when the vehicle finally arrived. If all the staff at Budds BMW Hamilton are like Peter, then I am certain this will not be are only purchase with them.

Thank you once again Peter.

Gerry

It was perfect once again. I have a 2005 330i in mint condition mainly due to the BMW service team looking after the car. Thanks for the care and all your professional staff for their attention to detail.

If you're going to look for a BMW. DEFINITELY seek out Vivian. He's one of the realest and down to earth dealers there. We were happily greeted. Any questions or concerns were answered by him.

Amazing customer service from booking to completion of my vehicle’s repairs. Budds takes the time to reach out and communicate throughout the time they have your vehicle. They are friendly and knowledgeable. They check your vehicle to make sure everything is running safely during each visit. The service department is honest and completes high quality work. Your vehicle is clean and sanitized once repairs are complete. I will definitely be returning for all my vehicle repairs in the future.

My service appointment at Budd’s BMW Hamilton was fast and friendly. I was greeted upon arrival by the amazing service staff and I was out on time. My car is running smooth and looking great as they gave it a wash after the service. They answered all my questions even those not directly related to my appointment.

Budds BMW Hamilton dealership is one of the best dealerships you can ever deal with.starting from the reception to Sales/service and management.they dont let you out from the dealership before they make sure you are so happy and satisfy by all means.i would like to thank them all especially there GM Mr. Dave

Brought my vehicle for its annual servicing. The service was fantastic from start to finish, special thanks to Decio and Ciro who provided exceptional service, kept me informed on the status of my vehicle to a text message notifying me that the vehicle was ready. I was also very impressed with Ciro who remembered my BMW 435 that I had 3 years ago as well as our BMW X6M.

Definitely worth the drive to Hamilton. I’ve dealt with a lot of dealerships and sales associates in the past and by far Vishaal was the best. He took his time and answered all our questions. Took us as serious buyers from the first moment of contact which was through emails. In the past, I have experienced dealerships only wanting to talk to you if you were buying a car from them today. I didn’t plan on buying a car when I walked in but the service was amazing. Everyone always say test drive the car before buying a lot of places won’t let you do that but Budds Bmw has no problem with that they want you to purchase the correct car and not regret your decision in the future. Also Shannon the Finance Manager was wonderful and educated us on all the warranties and did not pressure us into buying them. All in all, I will be going back and definitely referring my friends and family to Vishaal and the dealership, since everyone was amazing to deal with it. 100/10

Further than the Oakville location but the welcome is warmer. Service has been commendable. Rob A.has been so helpful & provides excellent customer service.

Professional service experience. Always treated with respect at this dealership. Sebastian knows how to interact with clients with tact. Recommend this dealer for exceptional customer service.

Terrible from start to finish. Advertised wrong vehicle information to breach of personal information. The entire experience left us with a sense of distrust and taken advantage of. Would never go back to the dealership.
This has nothing to do with a light for service!

Always trying to upsale and never telling you exactly what you need to fix the car.kept calling me back saying more and more stuff needed to be fixed. I've told them several times I'm a student and in no regard they listened to me. Kept pushing the prie higher and higher.

The service here should be industry standard.
I’ve previously had an Audi and this place blows them out of the water!
I will only every come here, I was so impressed.
Keep up the great work!

Decio is the best service advisor, Always ready to help and also satisfied me with his work.
I went to the service department 4 to 5 times to resolve couple issues with my car and I had a feeling that I was bugging them again and again, but every time Decio was happy and ready to help.
Decio is the best.
Horns working properly now.

You couldn't get better assistance with buying than from Kylie, with finance options from Leslie, and with service from all of the friendly service techs! This was my second purchase from Budd's Hamilton but won't be my last.

I was very happy with the treatment of all of the sales staff including the financial department.
I realize that the vehicle I purchased was a pre-owned 2014 Jaguar XF and not a BMW vehicle as per the dealership primary brand.
So am not too sure about the prior service that might have been carried carried out on the vehicle, I did ask for the brakes to be checked out and the rear pads and rotor were replaced, so I did wonder about other service points that I didn't ask about.
I picked up from the service handbook in the car that the car was serviced by the London Jaguar dealer. The service manager sent me a copy of their service records dated from 2014 to 2018, which was very helpful.
I did contact Peter Crywiak and Shannon Hoonaard who assisted with my purchase of the vehicle to ask if they could find out if any service info that might have took place during 2018 thu' 2020, but have yet to receive any reply from them.
I am just concerned that the vehicle is six years old and loaded with technology.
As of now, the car is running well but do wonder about the service procedures that might have took place during the last 18 months.

The gentlemen in Parts Glen (the manager) and Jason are absolutely terrific! Decio Tenderio my service adviser is amazing. He has gone above and beyond to figure out any service issues with my X6 and I would recommend these three gentlemen to take care of your needs.

Dr. J Varga

This location has been less than impressive. It has taken me a while to write this review but now I feel as if I need to due to the horrible experience I endured trying to have my BMW's battery drain issue found and fixed.

Approx 1 year ago my cars battery was being drained by something, so I took it to Budds BMW Hamilton (Upper James). They said it was my battery despite me telling them that when I boos the car it runs fine and can run forever, which tells me its not the battery or the alternator. The battery can last 1 day or even 5, something seems to turn on and drain it. Never the less they insisted it was the battery. So at $400+ they replaced it and then I was stuck paying an additional $400+ for programming the car with the new battery. I drove the car for 1 week and then that battery was drained. When I called back complaining that I spent all this money unwisely, they advised we needed to do a complete reboot of the car at another $400 or $500. So i did hoping this would all be fixed and go away.

That lasted approx 10 months and it started again. When I took it back to the same location, they diagnosed it at $200 and said they found nothing, but were going to check a few other things and get back to me. After the 6th day called for an update and was advised nothing was done other than the diagnosis on day 1. Here I am left with a rental fee for no reason at another $150. What I was told at this point was they cant find the issue and to ensure my cars battery doesn't die anymore, was to park it in doors because of the cold and put it on a trickle charger so my battery stays charged. In my mind, this was their advise to a problem they could't find and one way way to get rid of a problem they couldn't diagnose. I could not beleive that this was coming from a BMW establishment which prides itself on customer satisfaction, not to mention their technicians abilities to solve any issue.

The next step we took was taking the time to talk to the service manager Jeff Storey with my wife regarding our whole dissatisfaction with what had taken place thus far with no resolution, which proved to be a waste of time. Jeff advised that these issues are hard to diagnose and could be several issues that cause them. This is true, but nothing that he mentioned like my aftermarket sub woofer in place for 4 years proved to ba the issue. We disconnected it as a test and still drained the battery. Then he said one of the mechanics found an aftermarket said inverter installed in my trunk, this I was not aware of. So, we proceeded to ask him to show us the inverter. When we reached my car and popped the trunk, he point to the inverter, which came from my other vehicle that I pulled and threw loosely in my trunk. I picked it up with the cord dangling, and said "this inverter". At this point my trust has diminished lower than it could go with this establishment in telling me any value of truth or wanting to actually help me. Let alone the money I spent which collectively at this point was close to $3000. What really threw my wife and I over the edge was when Jeff said, and I quote, "BMW these days are not built to to last past 200,000 KM without staring to breakdown". I was shocked he said this, let alone coming from a service manager.

The one thing he did for us was give us 2 free hrs to leave the car hooked up to diagnose it and hopefully and finally find the issue.after 2 days in the shop they found the issue. It was my Electronic Water Pump turning on while the car was asleep / off and draining the battery. Not all the time, which is why it was so sporadic. Just over $1200 to fix. Not a very satisfied or happy customer. With all this said, which is a lot due to the extensive issues and time I had to endure hoping BMW would fix my in a timely manner and without as many visits. You would think for how many cars and similar or exact issue you (Hamilton BMW) have seen roll into your garage, this should have been identified sooner and not costed me $4000. Not a customer at all.

Kylie was beyond patient and never pushed the sale. When I finally did decide she went out of her way to find me the vehicle I wanted only better! Everyone at the dealership was warm, friendly and professional.
The purchase of my first BMW was an excellent experience and highly recommend this dealership.

I made an appointment for an oil change drop my car off at 8: 00am and Decio met me answered my question and told me it would be about an hour and he would arrange a ride home or I could relax in the waiting room and he would come and let me know when service was completed along with washing the car.
Everyone is always very friendly and ready to help.

**Edit** - while we were originally pretty happy with the service at this location, we've since had a series of frustrations that means we likely will be going to an Audi or Lexus for our next car.

For one, our suv has needed front brakes (pads plus rotors) at 35k km. We were curious about replacement costs for brakes upon purchase and the sales man at the time said not to worry and he trotted out two invoices which showed a full set of brakes to be $800 - not crazy. Low and behold when we need them now, we're quoted $1,800. More frustratingly, the tech launches into a condescending speech (to my wife) about how it's its standard for BMW to need brakes early. I understand early, but 30k for pads and rotors seems a bit extreme, and anecdotally, worse than other luxury cars. Even more frustratingly, less than a week after getting the brakes done, we're now getting warnings that a brake fluid flush is needed from the sensor, despite having been charged for that when the brakes were done.

All told, the purchasing process is good, the car is a blast to drive but, the lack of reliability and condescending nature of the techs there mean we won't be back.

Go see John MacDonald! He's fantastic! He doesn't sell you on a car. He lets the car sell itself and he makes all the arrangements very easy (and the administration staff of course)

Didnt find the dealership overly helpful and couldn't reach a deal. Sales mgmt was disappointing. I went down the road and bought a bmw in st Catherine's and had a wonderful experience. This is my 7th bmw in 15 years so I do know what to expect from a luxury brand dealership. Will never do business with budds hamilton and likely not oakville either.

Had my X3 in to take care of some recalls. This was my first experience with the BMW dealership. The customer service I received from Decio was above and beyond what I had expected. Excellent experience!

Booked a few oil changes in the last 2-3 years. Every time they try and sell you something you did not ask for (top up fluid and charge you for it when you did not ask for it).
Most recently I booked an express oil change and made it clear that was the only thing I wanted done on the car. My wife takes the car in and gets charged for oil drain plug and a fee to set oil filter element. Part of an oil change is to change the filter so I can’t believe they added this charge.
When you call them no one picks up (front desk, parts or service advisors). Very disappointed with customer service and will not return to this location.