Budds' Mazda

Big thank you to Joe for making this happen. I didn't even know I was going to buy a car on this trip out.

Joe thank you for all you have done, well see you for our next vehicle.

Budds mazda were extremely helpful and quick (same day) in sorting out my car's issue way faster than anticipated. A complimentary wash and uber home is always a nice touch. I was very pleased with the service and highly recommend them

As usual Budds did a great job. Thank you Katie for the quick turnaround and your professional service.

I've been coming to Budd's Mazda for about 3 years to get my 2020 Mazda 3 serviced and the service department is great.

Very attentive and they take your concerns seriously. I had a recurring noise issue that I needed to get to the bottom of and Katie was great at communicating the process and working with me to get it resolved under warranty.

Had to take my new Mazda 3 for its first service last week and decided on Budds’ Mazda given the positive reviews and experiences shared. Peter Osvald was very kind and helped set up the service appointment on the phone.

Ben Baldin was the service advisor I met when dropping my vehicle off. Ben was jovial and kind, explained exactly what would be looked into for my service appointment and asked if I had any questions. Very satisfied with my experience and will be returning for future service appointments.

Meena Gurnani

Excellent service. Good good people.have being going to your shop for years thank you so much

Overall pretty good. Shop rate seems very high. You have to pay the "booked" time that they ask for and you agree to even if the job is completed sooner. Advisor Ben was excellent. Waiting area and coffee excellent.

As usual, the service provided by KATIE ANDREWS was 10/10.

Regarding my 11 year old Mazda 5 which Katie and team have kept running smoothly from 0 kms to over 211K kms.

2023 July 5
Same great service as always. Great place
Laura

2022 Nov
Once again visited Budds' Mazda. Great service advisor.
Car done early.
Still a clean & safe environment.
Laura

2021 July
Friendly staff.
Clean & safe environment.
Michael, in sales, was knowledgeable, helpful and pleasant to deal with. I would highly recommend him to anyone looking to purchase a car.
Moe, in finance, explained all options well and was not at all "pushy". We appreciated his thoroughness.
Our experience with the Service department has been excellent throughout the past five years of owning a Mazda.
All in all a very pleasant experience.
This is the second Mazda we've purchased through Budds.
Laura & Ray

Great dealership.salesman Joseph, and finance manager Mohamand we’re both very professional and help me find my next car (cx 50) have told my friends and family this dealership is worth checking out.
Thanks budds Mazda.

Fantastic service! The service was caring, timely and professional. Ganesh explained everything to me in full details, and gave me an honest advice on the best course of action to keep the car in best shape yet save money. The shuttle service was very helpful and puntcual.

Friendly / good quality work / on time
Basically anything you can wish for during a car servicing appointment!

I went to Budds Mazda for leasing/financing a CX-5. Got in touch with Brent who was amazing from the get go. He was thorough and explained everything in great detail. He then took us for a test drive and was very polite and gentle with the way he interacted.

Ultimately, I ended up leasing a CX-5 but from another source since a new one was out of budget for me but I really enjoyed interacting with Brent and people at Budds Mazda were amazing. Keep up the awesome work!

Professional and speedy service. Booking the appointment online was easy, and I was promptly attended to when I arrived at the shop.

The complimentary Uber rides to and from home after I dropped off the car were also very convenient.

I will definitely carry out any future maintenance activities on my car with Budds' Mazda.

I'm adding to my review (June 2022) to inform others about my recent experience with Budds' Mazda's service department.

My check engine light went on a few weeks ago. My son-in-law (a car guy) ran a quick diagnostic and advised it had to do with my CX-5's coolant system. Not to be ignored.

I called Budds' Mazda and requested an appointment. Unfortunately, with the high demand for service, my appointment was scheduled for a week later. Given the issue was with the coolant system, I asked if the appointment could be sooner. The service manager—Jason Corrigan—called me himself to say that I definitely should not be driving the car and that they could look at and diagnose the problem the very next day. The only issue was that they couldn't "fix" the issue due to staffing and service demands.

Because their 3 "loaner" vehicles were on loan, Jason offered to (and did) contact the car rental company they work with to get me a rental at the "Mazda" price. He called back to tell me that no rentals were available. In fact, there is/was a rental car shortage all over Southern Ontario! A fact I found to be true as I was trying to rent a car myself. The places that did have cars were exorbitantly priced! 1 week for $1000 and so on.

To add insult to injury, after diagnosing the issue it was determined that I needed a new part for the coolant system and that it could take up to FOUR weeks for delivery of said part from Japan due to delivery delays and supply-chain issues.

Jason was very apologetic, understanding my plight and wishing there was something more he could do. He personally kept trying to find me a rental (which would be paid for my Budds' Mazda) and vowed that when one of their loaners was returned, I would be first in line to get one.

About a week later, Jason called with bad news and good news. First, there were still no rentals available. Second, MY CAR WAS FIXED AND READY TO GO! The part had arrived super quick and Budds' Mazda fixed it right away.

Even though I didn't have my car for about 10 days, I was very pleased with the service I got from Budds' Mazda. Especially from Jason.

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(June 2020) Buying a car during COVID was an adventure. Budds’ Mazda’s sales, finance, and service teams worked with me to make the process both safe (COVID) and enjoyable. I am now the happy owner of a brand new CX-5 GT and have passed my CX-3 down to my son. Thank you Mohammed for being there every step of the way and for ensuring I was a happy customer. Great job!

My experience at Budds’ Mazda was exceptional.
The sales associate Joseph, is a wonderful person. There was no pressure at all, he is knowledgeable, professional and friendly. It took me one visit to this dealership and I bought 2019 CX-9. The family is very happy with the car.

If you are trying to purchase a car from this dealership I would recommend Brent as your sales rep. Brent has been patient, helpful, honest and professional during our meetings together. He would answer every question you have in the best of his knowledge and abilities. At the end I purchased a car from them with the help of Brent.

1.0 Courteous Service Staff person handling my appointment
2.0 My appointment was attended to on time at 8: 00 am
3.0 Waiting area is clean accoridng to Pandemic Protocol
4.0 Service completed promptly per given projected time
5.0 Reasonable cost for 12 month schedule service requirement

I never imagined buying a car could be a great experience! I can't say enough about Jason - he makes buying a car fun! His knowledge about all details of the car is incredible and his passion for driving is contagious. When we picked up my car he took the time to make sure everything was just right - from seat adjustment, to setting radio favourites and making sure Apple CarPlay was connected and ready to take me everywhere I need to go. Everyone we met at Budds Mazda was friendly and Jason is the gold standard of product advisors. Thank you for a great experience and a great car!

It was a pleasure to work with Brent Parker at Mazda in Oakville - approachable and very knowledgeable about the Mazda brand. Appreciated his expertise and support throughout the selection process. Thanks again, Brent!

I recently bought my first car at Budds’ Mazda and had a great experience. Joseph was communicative and sent me photos of the car I was interested in before they were even available on the website. Booking a test drive was also very easy and Joseph walked me through everything I needed to know about the car before I bought it. I’d highly recommend getting in touch with him if you’re looking for a Mazda!

Sean and team have made it such an easy experience to purchase a vehicle. No fuss, no unnecessary add ons.just a pure, simple, and convenient purchasing experience. We enjoyed it so much that we ended up booking the car we went to test drive, in 45 minutes of entering the store.

I had really bad experience today in the service dept
I needed answers about my gps in how fix the spider problem inside the unit they dismissed me
I older gentlemen in serice depth he wouldn't talk to me and Katie well she was no help into this matter both of them
Also didn't even look at my car
It's time to look for another mazda serice that will help when I ask question about my car

I had a very positive shopping experience at Budds' Mazda. I went to several different dealerships and felt like I wasn't given the time or attention I deserved, especially in this competitive market. But Mike was absolutely wonderful from the moment I stepped in the door. He answered all my questions honestly, provided me with regular updates on the status of my vehicle, and was genuinely very pleasant to deal with throughout the entire process. As a first time car buyer, I felt valued and my concerns were validated. So happy with my CX-30 and the service. Would not hesitate to recommend!

Brought my mazda3 in for an oil change, I had mentioned that my car was jolting and making a sound in the back as well, the technician Cory went above and beyond to identify what all the problems were and Ganesh took his time showing me and explaining it to me. Great customer service on the phone and in person.

The staff at Budd's are top notch - quality people. Everyone is welcoming and supportive. Work is explained well and timing kept.
Amazing people and great car

Recently bought another Mazda here with the assistance of Mo and team. Great experience from beginning to end. Covid precautions followed meticulously making the experience safe and comfortable. Mo is very knowledgeable about all of the cars and options. Plan to continue making this dealership of choice

Very comfortable experience. Quality people and quality work on my Mazda 3
Katie extremely helpful
Really went above and beyond to follow Covid restrictions and make it as easy as possible for me

My family and I had a great experience purchasing a used car from Budds' Mazda! This was my first car and Joseph was incredibly helpful throughout the process, ensuring I found a vehicle that perfectly suited my needs for a reasonable price. I would highly recommend contacting them if you are looking for a reliable vehicle and quality customer service.

Well I was in the market for a car and after visiting few dealerships I end up buying a car here. The experience was great and did not feel pushed at all. Gabriel was excellent he took time and responded to all my 1001 questions - a great friendly and patient man that made me forget the price and focus on brand and quality - so I could finally decide what to do.
I should mention Mohamad and the rest of the team for providing options on financing/ leasing. It is a difficult time out there to buy a car however these people helped and made the process less painful for me. I'm happy with my purchase and I'm thankful that decided to go with Budds Mazda in Oalkville.

Staff was very open and helpful
Good experience buying a new car!

Repairs done as requested
Reminder to replace brake pads was appreciated

Terrific and efficient service!
Katie kept me updated with what needed to be done and when my car would be ready.
Always friendly and kind!
Thank you!

I didn't have time to learn about my Mazda before my grandson drove it to Florida. Now we are down here and loving it but plan to go to a dealer down here to find out more about its features. Sean was willing to help me but there just wasn't time.

Thanks for wonderful experience and a great customer service from Mr. Ganesh @ Budds's Mazda. I went for oil change and wanted to see if my car tires was ok for this winter. First of all the oil change was so quick and secondly, I was given honest opinion for my car tires. No need to change tires and will be ok for this winter.
Thanks again. I will return here for my next oil change service.
I highly recommend Budd's Mazda for oil change and any other service.

I’d like to thanks Budds Mazda and specially Katie for her exceptional advise and customer service. Her knowledge and professional attitude makes this to do list an easier one. No stress at all and my car is prepared for a new journey, safe and reliable.

I brought my Mazda 3 to service at Budds' Mazda; they are very professional and service my car running in a good shape.this dealship certainly knows Mazda cars very well, and they can service Mazda cars to the run in the ultimate high performance.
I spoke to Katie and she is very friendly and communicated the details of the service jobs super clearly.

I've been searching for the right car for weeks because of the shortage and finally found the perfect one at Budds Mazda. Honest and straight forward dealings with Joseph Khalaf made my experience truly great! I love my Mazda 3 Sport Touring!

We had a great experience shopping for a new Mazda 2 days before Christmas at Budd's Mazda in Burlington, Ontario. Jason Rebelo provided a professional assessment of what we are looking for, reviewed with us the features of the 2021 Mazda CX-5 models, checked stock and arranged for trade-in and financing to our satisfaction. We really appreciate his pleasant disposition nd professionalism. This is the best experience I had ever had with a Mazda dealer and would highly recommend it to anyone looking for a Zoom! Zoom! Experience.

The annual check up was scheduled promptly and serviced properly.

Fast and efficient! Staff very friendly. Amazing service manager and will go above and beyond to make sure you're satisfied!

Joseph Khalaf at BUDDS Mazda Oakville was very professional in working with me to purchase the 2021 CX-5. Tough but fair negotiator. Had a very pleasant experience dealing with BUDDS Mazda. Will highly recommend anyone who wishes to buy a Mazda to check them out.

Always a pleasure getting my car service at Budd's Mazda. The customer service staff are friendly, knowledgeable and go to great lengths to explain your service, the time it will take and approximately costs. Overall, very satisfied with their excellent service.

Just booked my 144km service with Katie (who was an absolute rockstar), I recently called Hamilton Mazda for the appointment first and was told that even with the Service where tires were coming off I was going to be charged extra to have my winters installed, it was an easy decision to come back to Budds' - I live in Binbrook now but will just make the trip as the service and fair pricing is worth the extra car time for me. Thanks again to Katie for the great service!

Zoom Zoom Zoom all the way! I am super pleased with my new ride that I recently purchased Mazda CX-5 GT! Thank you to Gabriel and the Budd Mazda team for your amazing customer service. Thank you Gabriel for your patience, efforts in honoring customer loyalty, for your expertise during this experience and for continually following up even after the sale. The warm and friendly staff at Budds' is an added bonus. I would highly recommend this dealership.

I love Budd's Mazda located near 3rd Line and the QEW. Budd's always had what I needed for my Mazda 6. Andrea, Ganesh and the other service staff are the best! Years ago the experience I had with another Mazda dealer forced me to look elsewhere. I found Budd's Mazda and I have never looked back! They have my back and they have my business!

Fantastic first Major Service visit to Budds Mazda with our CX-9. We bought our CX-9 CPO from a different dealer, at the time Budds did not have what we were looking for in stock but they have still treated us like we bought the car from them!

Service was 10/10, Staff 10/10, Pricing 10/10 and the Facilities also were top notch 10/10!

Thanks for taking care of my vehicle and tossing on my snows free of charge when Hamilton Mazda wanted to charge me to swap tires on rims during a service!

I will back a longtime customer moving forward!

It’s taken me a bit to get to this review as I’ve been waiting for this dealership to make things right.

There were 2 marks on the back of my 2017 Mazda CX-5 before purchased. Our salesman checked with the manager and they said they would FIX the paint chips for us instead of a discount. We figured this was a good trade.

We were also promised that the vehicle would be detailed before being picked up.

When we arrived to pick up the car, everything was great. We had a great time while at the dealership and our salesman Gabriel was very friendly, not too pushy, and accommodating.

The vehicles paint chips were not actually fixed like promised. They put a white paint pen to it and that’s what their “fix” was. After looking at it closer, I could have went to the store and done it myself for $4-$10. This was not a fair deal. The price that was shown online was the price we paid and we were okay with not negotiating the price if the paint chips were going to be fixed.

The car was NOT detailed. At all. I asked Gabriel if we could bring the car back to be properly detailed and we were told that he would speak with the manager and get back to me. Almost a week later, there was nothing they could do. This was not Gabriel’s fault by any means, but it was very disappointing as it was my first car. There is a tare in the arm rest console but was told it would be fixed with the detailing.

Once again, my car was not detailed so the tare is still there. There is what looks to be dog hair in the trunk, I do not own a dog so that was the first clue it was not detailed like promised.

I mentioned that it was very disappointing but nothing came about from it.

The reason I purchased from Budds vs a different dealership was because I thought it would be a better experience than I had and I thought they’d be more trustworthy than an independent dealership.

Overall, I love my car. I don’t think the detailing and the car chips were Gabriel’s fault. He was a great salesman. I am just disappointed and unsatisfied with the paint chips not being fixed and the detailing not being done.

Bought a 2015 Toyota Sienna from Sean. Friendly man who was genuine with his service but was not your pushy car salesman.

The Van is running great and feel everyone won on this transaction. Yes, weird I'm buying a Toyota from a Mazda dealership but Sean made my drive from the Shwa worth it to Oakville.

Would recommend Sean for anyone's car buying needs.

Bought a Mazda CX-5 from Joseph. He provided absolutely fantastic service. He got me the vehicle I need during shortage of chips. He was able to fit my schedule and pick me up. I would definitely recommend his service.

Joseph was a pleasure to deal with. He knew what we wanted and he wasted no time in giving us a great deal on a beautiful CX5 which my wife now drives with pride! We'll be back for sure.

Thanks Mohammed for making the buyout process so smooth. Everything is clear and simple, very good experience in here, definitely recommend to everyone!

The staff at Budd's Mazda is always friendly and helpful. I've had good experiences buying a car there and having cars serviced there.

Was really happy with the level of service I got when buying my new car - Sean was attentive to all my questions and it ended up being a great experience!

Gabriel was fantastic from start to finish! Such an easy and straightforward process and we are very happy with the car.

It was my first time going back to Mazda since the pandemic. I made a mistake with my appointment time and came in earlier than I should have. It was acknowledged in a very friendly and positive manner and I understood why my wait would be longer than I had planned. My wait was not long and I was totally satisfied with how the entire process was handled.

Bought a new CX-5 earlier this year. Excellent service from Joseph, he was friendly, attentive and made sure to answer any issues or concerns. When we received the new car, there was a scratch near the hood. Despite initial trouble to get the right service professional, he was persistent to get the issue fixed just right and trouble-free.

Happy with the comprehensive service at this location, everyone worked towards making sure the sale was right for us. No concerns returning to this location in the future.

I would be happy to give infinite stars to MICHAEL RAMALHO and Budds' Mazda for one of my smoothest buying experience ever. I was badly in need of a car that suits my budget and driving needs. Before I went there, to be honest, I did not have much expectations as I was literally running everyday to find a suitable car. Finding a used car is tough but MICHAEL RAMALHO made it so simple for me. We had a quick drive and we agreed on price. He was so kind and answered each and every questions of mine so wonderfully that I made my mind at that instant only. I would recommend MICHAEL RAMALHO and Budds' Mazda very highly and without reservation.

Thank you very much!

The entire experience of getting my 2021 Mazda CX-30 was amazing. Michael and the rest of the personnel at Budd's Mazda were extremely accommodating, professional and they made it fun. This was my fist car purchase at Budd's Mazda and won't be the last one.

Our recent experience at Budds' Mazda was very satisfactory. The personnel we spoke to were extremely polite and helpful. Thank you to the workshop people who repaired the punctured tire on our new vehicle and to Michael our salesman who organized the workshop.

Budd's Mazda continues delivering very customer friendly services (easy to book, no stress) and a great (Sean, Aislinn). Special thanks to Ganesh, very valuable tips on maintenance and car knowledge.

Keep up the good work Budd's Mazda Oakville.

Friendly and knowledgeable service advisor. Their front of house staff are very polite and make you feel comfortable while you wait for your service. I will go for service as soon as my vehicle notifies me. Love Budd's Mazda

Called in to find a trim level for a car i want to buy.parts person told me i have to call mazda canada to find out.i called brampton mazda, they gave me the info right away.

Michael was amazing. Super easy to work with, and had an incredible amount of knowledge about the vehicles that he was selling. I fancy myself as someone who does intense research before I buy something and usually know more about the product than the salesperson, not this time. Would definitely recommend Michael if you need a new car.

Budds Mazda is great. Fast efficient friendly and a place you actually look forward to going to.

Service is great. Car is always washed and ready on time. Staff is friendly and helpful. I never feel like unnecessary service is being recommended.

I recently purchased a 2019 Mazda3 from Budds'. This is the second car I have purchased there. I want to give a shout out to Sean Gooding who was very knowledgeable, friendly, and there was no pressure to buy. I have found all of the staff to be friendly and professional. I definitely recommend Budds.

I’ve recently had the pleasure to do business with Mr Leigh and his great manager, we got a Mazda cx-3 and absolutely love the ride, great customer service.
Thanks Leigh

This was my first time ever bringing a car into service, so I had no idea what the process was. Along the way, Alexandra and Andrea were both incredibly helpful and really made you feel at home - not to mention the friendly man named Paul who drove me to and from the dealership while my car was being taken care of.
My car came back in great condition - even my mother who drives a BMW commented on the difference. Would highly recommend to anyone who is looking! Thank you Budds Mazda!

Since the purchase of Mazda 3 sports vehicle in 2015, service to the vehicle as required is performed by Budds' Mazda at Oakville location. The service representatives of the dealership are very courteous and informative in providing advice attending to the needs to be done for the reliable functioning of the vehicle. It's a pleasure with confidence to recommend this dealership to any Mazda owner for reliable and courteous service.

Nihal Deegala

Budds' and Leigh Armstrong were great to deal with and made the car buying process an enjoyable experience

I am very happy with my last service visit for seasonal tires change over and an oil change. I arrived the dealership early but the service managed to get me in ahead of my appointment. The service advisers at Budd's Mazda are excellent.

Poor customer service and sales people. Boyfriend bought his car here and they made promises they couldnt keep which is unfortunate because the cars are great

Mazda3 2018 - have had serviced here twice. Really good people at the desk, kind and accommodating. Ganesh and Katie both excellent!

As for suggestions as requested:
1- should wipe cars down with a chamois after wash - only takes 5 mins but makes such a difference and most other dealers do it.
2- perhaps update the lounge area - some snacks/ cookies/juices/ daily papers etc.

Other than that - you have the basis for an excellent guest experience!

It was a great experience being customer to this lovely dealership, they helped me with everything and were very generous. I would say they have a wonderful customer service starting from when you enter the dealership till you leave with your new car everything’s amazing. Mr. Leigh was a great man who helped me with everything and Ms. Carla my finance advisor did a great job on the approval of my loan.

Just purchased my fourth Mazda (3rd one through this dealer) and very happy with the service and experience. Leigh and Sarah were both very helpful in making this process as smooth and easy as possible!

The service department at Budd’s Mazda consistently provides me with great service. The service advisors are always very professional, helpful and efficient. I feel confident that my Mazda is being properly serviced by the dealership’s mechanics. I’m always told how long my service appointment will take so that I can plan my day and I have my day eaten up by the back-and-forth associated with having my car serviced.

I’ve been looking for a while to buy a used car when my son had recommended that I go to Budds Mazda. We went in to just check out their used mazda3s. I ended up buying a used Mazda3 from Leigh that day. I was very impressed at the level of service there. I definitely recommend going to Budds Mazda. And be sure to ask for Leigh, he takes great care of his customers.

Armando Moniz

The service at Budds' Mazda is unparalleled. From the moment you walk onto the lot, you're greeted by friendly, professional and knowledgeable staff who make you feel like your satisfaction is their highest priority. Leigh is a great salesperson who went the extra mile to ensure my car purchase experience was memorable!

I have been to this location a few times for the service of my Mazda3 and the service team is incredibly friendly and always gives me world class customer service. I always have such a positive experience when I walk in and will always be taking my Mazda to this location from now on.

I had an oil change scheduled for 6: 30 pm last Thursday evening. I arrived early, and Andrea was able to take my car in right away. She said it would take about 40-45 minutes, however, it was done in about 30. Quick service and friendly customer service