Budget Car Rental

Beware renting from here. Received a car in unsafe condition: rubber on wipers was detached from wiper in several places, tires were set to all different psi (from 30 - 38). I had to return the car immediately and instead of an apology, I was given attitude by one employee. And another suggested I replace the wipers myself and keep the receipt. I was eventually given another vehicle but beware. Extremely poor customer service and unsafe vehicles!

Avis/ budget. Booked car not starting, replacement although bigger not cleaned, stinking of cigarettes, stains on upholstery, widows with streaks, stains and smudges INSIDE. And with tank half empty.

Stay away from this place.
Zero interaction with customers. Zero communication.
I should have paid more attention to the negative reviews on here. Now I'm in the middle of a mess and have filed a formal complaint with Budget.
Stay away. Listen to the negative reviews.
Zero stars if I could.

I would give zero stars if I could. They’re very rude and not helpful at all. I suggest booking a car through the application so that you can skip communicating with them.

Reserved online, picked up my car and dropped off after hours. Very quick pick-up (compared to the hour-long waits I've had at other local rental places). Car was clean, new and had all the bells and whistles.
Giving them a 4 star because I called this week to try to find a last minute pick-up truck, the only one they have is currently rented out and the website wasn't clear (instead, it told me to call the store).

I would give in negative. They made a reservation and at that time didn’t ask me about my license or age and when I went there to get a car they told me no. It was not an emergency, but what if it was? Totally irresponsible behaviour. Would never go there and would not suggest anyone to go there.

Pathetic service. Not interested in helping at all and send me away somewhere else. Never seen such poor service anywhere in the world! Would give them a 0 if I could. Don't bother with this place!

Kids at the counter while the manager is busy doing other stuff. Took 30 mins just to return a car.

Disappointed. Called Saturday 3 times & got voicemail & left message that I needed it for a family funeral in southern ON. Though their message said they would call back, they didn't. Called Sunday morning & someone actually answered unfortunately nothing - no vehicles to rent.

Suggestion - If you know you have no vehicles left to rent out on Friday night at the end of workday (or any day), say so in your voicemail. Something like "This is Friday night July 31,2020 - If you're calling to rent a car for the weekend, we temporarily have no cars available until Tuesday (or whatever day) August 4,2020. Sorry for the inconvenience. " I can only assume they didn't want to pay for a long distance phone call to call back but I guess they felt it's ok for people to call long distance & leave a message to request a car.

Get a price on line, trust me it wont be the price you get and your car wont be clean and ready not to mention it will be a much cheaper model car than you book.
Tried calling Hotwire and they were not only unapologetic but take it or leave it attitude.
Dont make this mistake

I would prefer to give zero stars, but what can you do. The guy who works here was actually nice to me, even though he didnt know what he was doing. Sort of not his fault he hasnt been trained properly. What you really need to look out for, is the aftermarket mats that they jam into the cars, because they will ride up on the gas pedal, and actually cause the car to go out of controll. When i reported this issue to them, they laughed it off. I coudl have killed myself and the three kids i had with me, but they didnt mind. I paid my bill which was WAAAAAAY too overpriced for what i got, and was totally unfair, but anyway - i paid it and left. NEVER AGAIN will i put my family in danger renting from this place.

After Enterprise losing my reservation and then treating me extremely rudely as though it was my fault, I wound up at Budget. They were polite and helpful and just terrific to deal with. I will definitely be going directly to Budget in future. Lesson learned.

So I came in here around 8 AM looking for a car because mine broke down last night. I didn't have a reservation because I had literally just come from my mechanic to arrange for the repairs and find out how long it'd be. They told me that they had to clean a few cars for reservations but it should be about an hour. I actually came back just under an hour later and my rental was ready! So I just did up the paperwork and off I went. Pretty pleased with the service. They really helped me out.:)

Worst customer service ever. Be very aware of charges that may be extra or hidden. The staff at desk will not tell you and if you ask a few questions then you will receive a rude attitude. You are better off renting from other car rentals in the city.

The gentleman working behind the counter was a life saver. Stayed open an extra 15 minutes to rent me a car and he is also very polite. I would recommend this place in a jam.

I do not recommend this place to any women. The man behind the counter kept leering at me. He also did not tell me about the after-hours dropbox, so I returned the car during open hours. He took an excessive amount of time processing my return while he kept taking creepy glances at me.

Zero stars. Overcharged by $300 and did not communicate a change in price. When I called to speak to a representative, I was hung up on. When I did get through, I was told that I would get a call back and that didn't happen. Staff could improve in communication and attention to detail (such as processing payments). Never rent from this company. Also note that there is only one good review for this location and several bad ones. The ratio doesn't lie.

Zero star! Very unprofessional customer service.i wad their regular customer, booking alteast every second week.i booked my car for May 10th and my car wasnt even ready when I went to pick it up. In fact they didnt even know the right time of my booking. The car i got was really dirty from inside. The seats were not clean and had stains. They also charged me an extra day since i returned the car when they were close but i was still within my 24 hour rental period, however i had to call general customer service number to get my refund after the store decided not to refund me. The management needs to think about the business again because its the Budget’s name on the stake. Because clearly they just lost their regular customer.

Don't be 4 minutes late. They will lock the door. They will leave you. They do not care about you're situation.

Service is absolutely awful. Staff is rude and unprofessional. Save yourself the trouble and go rent elsewhere.