Build-A-Bear

I went to Masonville Mall to seek help with ordering a bear online. The two ladies working there made my day. They went above and beyond to help get this bear ordered as it said no deliveries in Canada. It took a while to figure this out. Huge shoutout to the two ladies that went above and beyond.

I took my daughter here today to celebrate having her cast removed. Sammy and Emi went an extra mile to make the occasion an extra special and memorable experience she won't forget any time soon! Good job guys!

My kids love their build-a-bears and always want to go back and make more

For the past two years, I have made the trip with my son to build his birthday bear. This year, was a little different as my 2 year old was more interactive and curious as to what was going on. We had a WONDEFUL experience with Sean. I don't normally praise customer service, but he was the kindest sales associate I have ever dealt with. Thank you for such a positive experience!

We went yesterday it was amazing experience. The staff was amazing we will be back. Thank you

Friendliest staff I've ever had the pleasure of encountering anywhere.
They made my fiancé's special day extra special

I really like Build-A-Bear, and I remember they use to have a spot that is bigger beside Coles bookstore before they move into the island of the hallway close to Shoppers Drug Mart. Most people will go for the Pokémon figures mainly the Eevee Evolutions, and the staffs knows their task and what kind of softness you want for your bear. I would like to have a Paddington bear; if they somehow get a license for it in the future, nor any unique ones. They do have license for Super Mario, Star Wars, Harry Potter, Animal Crossing and certain ones. You can custom your bear as well having a voice and adding clothing including other accessories. If I do come back here again; when I am visiting to Masonville. I will get an Animal Crossing bear. So far, I like coming here and I will buy another bear to sleep beside. Friendly staffs and they are helpful. Will come back again with some more bears to bring home with me. Thank you!