Burlington Toyota

I don't know what to call Burlington Toyota, but I saw this very well that they do not strive for customer satisfaction and every customer is money for them. Okay, I understand the need to make money, but earn your money fairly, not by injustice, not by hurting people. I have bought 3 brand new cars so far and I want to buy another one. I had an intention like this. Even though I was very happy with Toyota, I gave up on this idea thanks to Burlington Toyota. Be happy, you lost another customer.

Awesome experience in my purchase of my new Toyota at Burlington Toyota.
Thanks to Nick and Justin for their excellent service.
Could not be any happier.

Just bought a Tundra from Natalie Gowand at Burlington Toyota! Very professional and down to earth! Was able to find me exactly what I was looking for! Very pleasant dealing with Natalie. Highly recommended!

I had to call in to change an appointment and was hung up on before I could speak with anyone after being on hold for a long time. Called back and was transferred 4 times. The online chat is slow. 3 stars because when I used them at an earlier date with just the online booking mall was well.

We went in to the Burlington dealership today to book GH 2024 and unfortunately had to deal with Joe. I initially tried to ignore his weird facial expressions and his sarcastic comments here and there (nothing personal but the tone was making us awkward) but then I realized that the guy was actually started to get impatient specially when I asked him about some of the features that I thought were missing from the top end trim (I was wrong but his reactions to those questions were that of anger and frustration) which we did NOT appreciate. We still proceeded to book the car but right before making the payment when I asked about the refund of the booking amount (like is it mentioned in the paperwork in BLACK & WHITE that the booking amount is refundable?) he kept talking in circles saying 'ONLY IF ITS A REASONABLE ASK' meaning, situations like we've lost our jobs, etc and after the payment was through and I asked him where is it that mentioned in the paperwork, he again started saying verbally 'ONLY IF ITS A REASONABLE ASK' and we were like DUDE show us where is that written as verbal commitments are NOT commitments and eventually we gave up as we couldn't tolerate his arguments and stepped out of the dealership. I also remember one moment where I was trying to negotiate some of the additional charges (around 600-700$) and he was like OK if that's what you want then I'll increase the dealership markup to $1200! Can you believe that? ! He was serious and that was NOT sarcastic (again he sounded frustrated!).

Also, during that moment (when he was arguing about the refund of the booking amount) I heard him saying 'do you want this deal or not? ' - to add some context here, his manager offered us a $1000 discount on the overall cost of the vehicle which is what he was referring to. First of all, a thousand dollars DOES NOT matter to me if I'm NOT being treated with respect and second of all, WHO TALKS LIKE THAT TO THEIR CLIENTS!

I am seriously considering backing out of this deal and NEVER GOING BACK TO THE BURLINGTON dealership again. Initially I thought that he'll be patient with us, specially when his manager mentioned that he's their best guy a couple times but it just kept getting downhill the more we talked. A SALES PERSON CAN NEVER BE THE BEST IF HE/SHE IS NOT PATIENT AND RESPECTFUL TO THEIR CLIENTS. I hope the dealership reads this feedback and pass it on to the management for review. We're extremely disappointed.

We recently purchased a new vehicle from this dealership. Very smooth and professional service. All kudos to Mr. Zee for guiding us through the purchase process and to Alana for helping us with the financials. I highly recommend going to Toyota Burlington for all your vehicle needs. My family is definitely going back.

Always a pleasant experience dealing with the service people at Burlington Toyota. Madelaine, the service advisor, that helped me out gave me a full rundown of what was needed to service the vehicle and kept me apprised of all costs and timing.

Dealing with Hamed and the folks at Burlington Toyota was fantastic. Completely knowledgeable about the product and very helpful in setup and making the process come together.

Five stars to the service advisor and everyone I dealt with at Burlington Toyota. A friendly and knowledgeable atmosphere. I highly recommend.

Natalie is the best … great customer service and was able to get me a 2023 Highlander when used prices were crazy stupid…
Thank you and “I’ll be back”

So, we've gone back to the Burlington Toyota dealership for our car maintenance and winter tire swap, and they still continue to deliver awesome results. The team were really friendly and professional (as always) and although I was placed with a different CSR this time (a man named Phil, but referred to as Bert by his peers) he was also very personable, positive, and did a great job in handling our job of the day.

I've been going here for years now and I'm still of the mind that it would take A LOT for me to want to change. I've got no reason to.

Our experience with Burlington Toyota was beyond exceptional. As soon as we had decided on a car, sales rep, Lauren was a such a friendly help to us. From showing us around to giving us advice, we felt confident in her remarks. Even today, we went there for oil change service and Burlington Toyota didn't fail to live up to their standards. Lauren booked our apt and made sure our request was completed.

I would recommend for anyone who wants to go for service and or to look for cars, to go to Burlington Toyota. Best service with extremely friendly staff. Thank you.

On time for my appointment, great comfortable lounge, service advisor was great and job completed at the time quoted. Very good experience as I want only the BEST for my Tundra!

Natalie was extremely knowledgeable, personable and found the right fit for us by going the extra mile. Thank you

Great Inventory, very fair price and excellent customer service, especially Lauren and Alanna thank you so much for all the amazing support! Highly recommended

Great service from all the staff. Thanks Brandon Murray for all your help. You made buying a car, fast and easy and enjoyable. Would highly recommend Burlington Toyota for your next vehicle. Love my new to me 2020 Toyota Camry XLE. A great vehicle.

I stopped by Burlington Toyota a couple of weeks ago. Did not have an appointment, was just thinking of having a look as I was planning on getting a new car
Fortunately Natalie was free and she was able to sort out would best suit my needs
I took a day to think about and returned pretty and pretty much closed the deal. Natalie was fantastic to work with. I got more for my trade and paid less for the new car than I expected
Incredible patient and always cheerful. She told me to come back in a week or two to get a refresher course in all the features
Great car and amazing service
Thank you Natalie

What an Amazing Service department! Adam from the service department helped me out in a moments notice to solve my predicament today and had me back on the road in no time. The entire Toyota service team stepped in to resolve my issue and their friendly eager approach will have me coming back for all my Toyota maintenance! Thank you so much guys. You rock!

Thank you Brandon, Edward and David for help an outstanding customer service. Now, we will anxiously be waiting for our two beauties to arrive.

Hats off to the team here. A special shout out to Maddie and Alastair. Maddie for her exceptional customer service and Alastair for going the extra mile to make sure the car was ready for my road trip. He figured out the TPM issue that two other shops couldn't.

They are really passionate about their jobs and you can feel the care they put into their work. Thank you guys!

Today I booked my car with Natalie @ Toyota Burlington. Her dealing is superb, she’s professional

I called to book a service and was told if you are not doing oil change or tire change then there is no service of the car required. Surprising! Has the definition of regular car service changed?

I have been doing my car maintenance in Burlington Toyota for 4 years. Every time, they are very efficient and everything was covered with the best price. They are the best compare to other dealers.
Last week, I went to there to change the break pads and I checked with Maddie the painting problem of my car, she went above and beyond for me, provided me a quick response and gave me a comprehensive solution.
I can say, from my own experience, Maddie is the best advisor. Burlington Toyota is the best dealer. They are amazing! So I have no any hesitate to give them 5 star, and I appreciate their great service from my heart!

What a crazy experience! Matthew Gonzalez really worked hard for us! So happy to work with him. Due to all this Covid craziness it was hard for him to get us our car. In the end he came through with the same car ordered but a different color. I didnt care! Thank you! Such a stressful time became very happy. Thanks for taking great care of us. You made it happen.
Highly recommend Matt and Burlington Toyota!

We just purchased our 3 vehicle from Burlington Toyota. We dealt with Kristina Radoman she was very knowledgeable about the product and a true pleasure to deal with. I would highly recommend her for your next purchase! We also want to give a shout out to service, they are awesome too! Thanks again Kristina, sales people like you is why we return (also the great cars and trucks!)

I recently bought a used Sienna from Burlington Toyota am happy I did. Staff were courteous and accommodating from the get go. About 6-7 weeks after I purchased my van the starter died. Despite no longer being in a warranty window the dealership covered the cost of a new starter completely. John (salesman) and Dan (manager) were determined to make sure I had a good buying experience-shout out to them for their exceptional service. This is why you buy a vehicle from a classy place like Burlington Toyota. If I'm looking for a new vehicle in future this is the place I will start!

Dealt with Kristina, when my daughter got her car. She was absolutely incredible to deal with! I've dealt with MANY car sales people in my life, and dealing with Kristina was by FAR the most enjoyable! I would deal with Burlington Toyota again, just to be able to deal with Kristina.

Brandon was an excellent sales person and Rita in the finance office was also great, offering us what we needed and no pressure!
Highly recommend Burlington Toyota to anyone looking for a vehicle, honest about the wait time and timely communication.

Can't thank Sion and his team at Burlington Toyota enough for the excellent treatment, patience and transparency from start to finish in this lengthy (covid) purchase. Thanks for all the effort and determination making the new Camry XSE happen! Next up Tundra Platinum:)

I have a owsome experience with Burlington toyota. Just purchase Toyota Tundra from Sales persone name ZEE is very very help full and not the ZEE the whole staff is very kind and help full. I would like buy my Toyoto from here for sure 300%%% and also refrance my friends and Family. Guys please do visit Burlington toyota you want disappoint. Other stafe name Zech is also very kind and help full.
Owsome experience

Kristina was helpful, informed and so professional. She made the trade in and purchase experience seamless and efficient. 10/10 would recommend to all customers in the market.

My recent shopping experience at Burlington Toyota was great and I have Kristina to thank for it. Her attention to detail, organization, product knowledge and customer service by far exceeded all other experiences I have had shopping for my new car. From the moment we initially spoke on the phone through to completing our appointment. She was attentive, friendly and courteous. It was refreshing to experience car shopping without the "pushy salesperson approach", as I have experienced in the past. You do not get that with Kristina. She is the absolute best and a great asset to Burlington Toyota. If you want a pleasant, pressure free experience when purchasing your next car? Ask for Kristina. Thank you.

I could easily list about 22 things that rock about this dealership but I'll leave you with the best one and that is Natalie Gowland. Ask for her and you'll have a great buying experience like I did

Bought a 2021 Sienna Le and Natalie Gowland was our sales representative. Personable, professional and polite. Highly recommend asking Natalie to find your next vehicle.

Fabulous experience buying my car,
with special thanks to John Szela and Nick Addison.
They were helpful, knowledgeable, friendly, kind and efficient.
Excellent service, plus I felt very special.

If you like a seamless, stress-free car buying experience, ask for Natalie Gowland, and she is the best. Three cars so far in 5 years through Natalie. This itself tells how amazing of an experience it would be to buy vehicles from Natalie. She goes above and beyond and always helps in the best ways possible to meet my car needs and not just to make a sale. She is very professional and made the trade-in process of my old vehicles as smooth as possible. I can't be thankful enough for her service. What makes a business great is how thoughtful, happy, and unique employees like Natalie are. You can just feel the good energy. I will definitely recommend going to Natalie, an incredibly personable! For a no-pressure experience. The financing manager is also friendly and professional. He explained everything, and I didn’t feel like I was being pressured into anything that I didn’t want

Zach Doxey in sales was extremely helpful, courteous and professional. He went above and beyond to helpout and made sure everything was taken care of and I walked away satisfied with my vehicle purchase. Many thanks for all your hardwork Zach. Highly Recommend.

Best customer service I received from Maddie (service department). She was honest and very helpful

How is it that almost 2 years into a pandemic and this place doesn't have spots outside wher
you can sit since they won't let you sit inside. Brutal. Still going to my normal mechanic. At least I can sit down

Met with Zach Doxey as my wife and I planned to purchase a 2022 Corolla Hybrid with Premium package. I was expecting no inventory and was prepared to pay MSRP with cash.
I got no information about the car itself. Some pictures or a brochure would have been nice to show my wife. I was offered MSRP. There were no incentives to buy from this dealership compared to other dealerships. I asked for my wife’s car to be appraised to see how much we would ultimately have to pay. Zach did not want to even look at my wife’s car.
I suggested to Zach I was also interested in a 2021 Toyota Corolla SE that was on the lot. No response there.
Do not waste your time here. There are other Toyota dealerships in the surrounding areas that offer better service.

This Toyota location may be 'nice' and 'attentive' however when it comes down to it, what really matters is how they service your car.
Unfortunately, I came in a couple of times informing the technicians that there was a wheezing/whining sound coming from the alternator side of my car. They first replaced the serpentine belt but the sound did not go away. My second visit they said it was my coolant, which they replaced. The noise continued. On my third visit, they said I needed a water pump replacement. The sound never went away. I decided to go to another service provider and they informed me that the water pump was insufficiently installed and still leaking, and my coolant was not replaced but 'topped up'

PSA- not all Toyota locations have credible automotive technicians. Make sure you do your research. It is terribly disappointing when you put your trust in these businesses only to be taken advantage of.

I recently purchased a used Toyota Rav 4 from Burlington Toyota, and had a very good buying experience with them. The Sales Rep, Hamed, was very courteous and patient as he showed us several different cars. Going back and forth retrieving keys, without being the least bit pushy. He was knowledgeable, and talked to us about options.
I was however disappointed about the long wait after I had decided to actually purchase the car. And especially not impressed with how the Manager dealt with us during the payment process. It seemed that as soon as we told her that we were not interested in getting extended warranties, she forgot how to be courteous. And she did not return a phone call I made to her a few days later to confirm our pick up date and time.
The service department did a fabulous job buffing out the scrap that had been on the back bumper. You couldn't even tell it had been there! Hats off to them!
All around a good experience, except for the Manager's interaction with us. Otherwise, I would have given this dealership a 5 star rating.

Nice place with helpful people but sorry to say the cars are made out of plastic and pretty much fall apart with a slight bump so watch out

Vee was my salesman when buying a used Highlander. The experience was seamless and he went above and beyond my expectations to help me! Thanks Vee!

Burlington Toyota is the Best Toyota Dealer throughout Southern and entire Ontario Province with friendly customer service and great environment with variety of Toyota choices with wonderful service. They treat you like family… would have rated them more than 5 Stars if I could because they deserve it.

Walked in for a appointment and nobody had the audacity to ask me if I needed help. The showroom floor was empty and all the employees were not busy so I assumed this dealership was not interested in my business and I walked out. …More

Very disappointing. Awful service. Had my car for a small service and right after their work the car makes tribble noise when driving. When called them back to ask about it, they say they do not test the car after the service and cannot give me a time to look at it. They are just looking to get your money and if an issue arises further to their work it's on you. You are treated like nothing in their eyes. It's shame. Do not recommend them.

I recently purchased a vehicle and it was a great experience! I was assisted by John and he and all the staff was so nice and helpful. Would definitely purchase from here again!

Their customer service is awful. It’s been a few times now. Worst Toyota service Center I’ve ever attended.

Long story short, they were suppose to bring a part in and put the money towards (from a previous customer service issue) that repair. That was 6 months ago. No part was brought in. No follow up call from customer service. Just completely forgotten about. They lack care in their customer service.

Excellent Customer Service!
Recently I purchased a used 2012 Tacoma privately and I took the truck there for a fluid changes and the Service Manager was thorough in reviewing the truck condition and discussing the needed service and warranty work. The staff were very courteous and very stringent with COVID procedures. I felt like I was a long term customer on my first visit. Quality service for quality vehicles. Thank you!

As part of the new Covid 19 public health protocols, Burlington Toyota has a very reasonable set up to deal with these restrictions while maintaining great customer service. A Service Advisor greets you at your vehicle, runs through a symptoms check list and then directs you to their waiting area with a bottle of hand sanitizer. It's a Toyota after all, and anything less than perfection is against the company's philosophy. There was no delay and the Airbag Recall was dealt with within the timeframe provided by my dedicated service technician. My fellow customers and I were directed clearly to the newly cordoned off waiting area with chairs well spaced from one another. This is not my home Toyota dealership but I'm pleased to report they do completely satisfactory work at this location. The standard drive-thru service bay is efficiently run and their staff always greet me at the car. Lots of activity happening in the customer waiting area as the friendly service and sales staff go about their daily routines. Customer shuttle always available if you're unable to wait for your vehicle. No shuttle service available during Covid 19 pandemic is understandable. Great job!

I stopped by Burlington Toyota after a check engine light came on my car on Christmas Day. Their COVID procedures were excellent and the service advisor did a great job explaining the issue to me. The work was done quickly and they checked in on a regular basis. However, I was a bit disappointed that they charged me the diagnostic fee given I purchased the part and had the work done there.

My wife ordered her first NEW car from Jason yesterday, he was polite, soft spoken and not one bit pushy, he had to run numbers on a couple of cars but we never once felt he was put out by it. When we were passed on to the Business manager “Hafiz” the experience was the same, yes he is obliged to offer you all the add ons but the choice is yours alone. Our Corolla is on order, let’s hope the delivery service is as pleasant, I expect it will be.

Hands down the most pleasant, no pressure car shopping experience I've had. Brandon everything ready the second I walked in the door. Ask for Brandon and relax.

Natalie Gowland - great sales associate. We loved our experience with her. No pressure tactics and no annoying sales tactics. Just straightforward, honest business and helping us with what we need and giving us the best deal, especially for our trade-in. Thank you Natalie and Burlington Toyota!

Hey if anyone were to ask me for a Toyota dealership to embrace, I would have no hesitation to recommend Burlington Toyota, more importantly, highly recommend Natalie Gowland. She is super patient, amazingly friendly and customer oriented. She listens to my needs and offers honest opinions. I am very satisfied with her excellent services as well as the management team, Edward Szela. I can feel their sincerity and passion the entire time. Thank you so much for all the help and follow ups.

As a loyal Toyota customer for the past 12 years, I was ready to upgrade my current car with another Toyota, probably a Camry. My visit to the Burlington dealership was nothing but a huge disappointment. The salesman could not be more disengaged and did not bother to provide any details regarding their cars, the features, etc. I was pretty much only handed in the car key to take the car for a test drive. When I inquired about the price, interest rates and the current deals I was told everything is available online on their website! The salesman did not even go over their current deals! First time I came across such indifference. I was not even invited to sit down to go over the available options which was blamed on Covid. This was sufficient for me to leave right away and never look back! My loyalty to Toyota stays the same but this branch unfortunately, will not be getting my business.

Thank you to Natalie at Burlington Toyota for going above and beyond with showing us the Chr. Really appreciate ur time in showing is the bells abd whistles. The service at Burlington Toyota is far superior to Oakville.

Came in for normal Maintenance. Oil change and minor recall update.
Took two hours with not a word, text, phone call about progress. Had to call the dealership by phone to get a update. Kept in show room pend in by cars and tires no direct access to washrooms like a giant playpen with out the toys. When car was finished they did not deliver around to front area but had to run through pouring rain to get to the car. I am sure the mechanical work was good, but the service and experience wasn't

I came into this Toyota looking for a newest model of the Rav4. I was given Natalie to talk to, and she said they didnt have pricing on the new ones and tried to sell me the previous years model. I asked her to keep me up to date on when the newer pricing and models come out.

A few weeks later I asked and she said that the pricing hasnt come out yet. The same day I called a different dealership and they said they had pricing that day.

I didnt like being misinformed. I ended up buying from a different dealership.

I had previously been reluctant to visit dealerships for service as I thought they were overpriced. I received a notice in the mail from Toyota about some warranty work so I brought my Tacoma in for that. The service employee recommended that while there, I should have some scheduled maintenance done, which I knew I needed. The price was competitive, so I went ahead with it. I was given a loaner vehicle for the 2 days that they had my truck, and when I picked my truck up it was completely cleaned and detailed. Tom, in service made me feel like he personally cared about my vehicle. And the automotive technicians did a fantastic job with the maintenance and repairs. I will certainly be bringing my truck here for work in the future!

I bought a 2015 Rav 4 from these guys and let me tell you, what a wonderful experience. I had a terrible one at another dealership (ford Mississauga on Mavis) so a client of mine said go see Natalie at Burlington Toyota. Not only did she get me the best possible price but she made us feel confident in what we were buying. If your looking to buy a Toyota I highly recommend going to Burlington Toyota and see Natalie. And if you do buy a Toyota go see Matt in service. Just a bunch of great people doing a fantastic job.

Extremely Rude Behaviour From the manage (Don’t know his name.) On the Day of Delivery i had to cancel the deal. I had Bought an insurance & after paying 4000 down i had to cancel the deal. Because Downpayment was increases by 500$ & There wasn’t Change in monthly payment so i had to pay 500$ extra & That was not a Deal at all. The way manager walk out from the Office was insulting. Owner can Check all the paperwork which was Done on Thursday. I have sign a deal that After putting 5000$ down my monthly payment would be 352$. But on Delivery day they change it to 5500$ down & there isn’t any chance on monthly Payment.
Among This Mr. Quincy was so nice & so Professional. Thank you Mr. Quincy for all your support & Help.

This Toyota dealership offers the best in professional customer service I have ever experienced for servicing of my vehicle.

Only servicing what is needed speaks to their transparency and honest business practices which is a rarity now adays.

Always bring my vehicle here and recommend family and friends to them as am confident in the service they provide.

Thank you to the service team staff for being so amazing and kind and living the true values of Toyota long standing business practices making you the best best Toyota dealership ever!

Good pre-sale but when it came time to pick the car up the salesperson was 30 mins late for our scheduled appointment and too busy trying to close the next deal to spend time with us and answer our questions. Not what I expect when I am bringing in a cheque for $30k.

Recently purchased a Toyota Camry from this dealership and I must say that we have experienced a very professional and an awesome customer service attitude here. The sales person (Mr Quincy) transitioned our purchase process of buying a car very smoothly. I would certainly recommend doing business at this dealership.

February 7,2020. Very disappointed! Pulled off QEW at Guelph Line as wipers broke and roads were wet. Driving from Grimsby, I pulled into Burlington Toyota dealership hoping someone could help me as this was a safety issue and I was unable to drive to Mississauga. I was turned away as the 2 service advisors indicated there were no mechanics in. This was at 7: 30 a.m. The 2 service advisors did not even take a look at the car to see if it was a simple fix. They said they couldn’t help me or do anything. I made the decision to circle back to my dealership, RedHill Toyota in Stoney Creek and although they were not open, the service advisor, Heather, at RedHill immediately was willing to help. I always receive 5 star service at RedHill Toyota. They care about Toyota owners and this is very much appreciated. Burlington Toyota you should be ashamed! What if this situation ended in an accident? You could have helped! Sometimes you need to put down your morning coffee and go above and beyond for Toyota owners!

Knowledgable staff great service, the part I ordered was the exact match, was better prices from any other dealerships.

I used to get service from the Upper James Toyota for the last 5 years but lately it is almost impossible to get an appointment there in a timely manner. Today I called Burlington Toyota to see when the earliest appointment would be for an oil change. I called at 1: 15pm and they told me they have some time and can get me in for 1: 30pm if I could make it. I was there within 10 minutes, got the oil change done and they even washed my car for me. Amazing job Burlington Toyota. I'll be getting my car serviced here from now on.

I've never had such a hard time booking an appointment for an oil change. I've tried 4 times to contact Parts and Services to book an appointment as I was reaching the oil change point, no luck hearing back. I went into the toyota on Saturday evening (not realizing that Parts and Services closed an hour earlier) and the receptionist kindly let me know they had closed and she took down my information, and told me that she would leave it where it would not be missed and that I would be
called Monday morning and get booked in. It's now Monday afternoon and I still haven't received a call. Good thing I went elsewhere.

Obviously I contacted this dealer as I am in the market for a new vehicle and I let them know I was looking to purchase within the week. I received a initial email response from a sales rep saying he would be happy to help and letting me know of his hours. However after a couple more e-mails went unanswered and a text to his phone received no response. I decided to go in during his working hours at the same time I suggested in my emails and texts. I arrived and asked the front if he was in they said they would find him and send him to me. After waiting an hour and asking the front multiple times if he or anyone else could help me and being told they know I am here. I said thanks but no thanks if the service is that bad before you buy it cant get any better after I purchase.

This is not my home Toyota dealership but I'm pleased to report they do completely satisfactory work at this location. The standard drive-thru service bay is efficiently run and their staff always greet me at the car. Lots of activity happening in the customer waiting area as the friendly service and sales staff go about their daily routines. Customer shuttle always available if you're unable to wait for your vehicle.

I bought Toyota highlander from Burlington Toyota she said do you want warranty bumper to bumper with scratch 5 years
I paid 2000 for warranty after 4 month I went to Toyota dealer I want put winter tires he said you have to pay.l make tradein with my car l sale it to Burlington Toyota 24,400 when I read the contract l saw 21,300 different price finally now I have warranty only for oil

Service is excellent on all fronts. I've been a repeat customer for 35 years and am very satisfied. They individually go above and beyond - I've called long distance back to them twice when I had an issue on a trip and both times they ensured both me and my vehicle were safe and well looked after. Past the events they touched base to check on my satisfaction. Salesman Hamed Topolovic (and also Joe Cabral in Hamed's absence) are top-notch and really care about getting it right and suiting their client's needs.

Friendly service and good turnaround times. They were even able to get me in early! Decent waiting area with hot beverages and wifi for customers.

Wow - I’m absolutely blown away by the service George and the rest of the service team at Burlington Toyota. They completely righted a wrong that came up at the end of my last service and went above and beyond to ensure I was happy and satisfied. Thank you for proving that great customer service does still exist!

Not at all happy with service today. Left car overnight for snow tires to be on first thing. Did not receive a call to say car was done. Then when I did go and paid I looked at invoice and they had highlighted that there was a nail in one tire and I should replace it. No call to tell me this, no one said anything when I paid. If I hadn’t noticed the highlighting on invoice I would never have known. They said they couldn’t replace because they ran out of tires! What? !? Didn’t call to inform me etc etc. When I asked why they didn’t call they couldn’t give me an answer. Done dealing with the dealership after this experience. Now I have to run around looking for a new tire and someone to put it on before driving 200 kms north.