Burnhamthorpe Library

The employees at this library are so unprofessional and unwelcoming. I had a bad experience on a Saturday morning at opening. One older worker couldn't stop laughing hysterically and her co worker had to tell her to quiet. She might have been drunk. I'm scanning my items at self check out and another employee remarks that I have a lot of items. When they don't scan in my returned items I have to find them on the shelf and scold them to please do thier job. It's actually very pathetic at this library.

Lousy staff. During the covid pandemic, they locked the door to me because I "wasn't wearing my mask on the sidewalk. " Not only is that stupid, but staff, including manager, failed to wear a mask at all times inside the building. Hypocrites.

They also frequently close early. Just lousy, lousy staff. Good building though.

Great place for books lovers. Offer story time for children. LEGo club and books for all ages

Nice library. Seating is limited and there’s a lot of people. They do keep noise and food smells under control which is appreciated. They have shared quiet study rooms that are good for people that need extra silence.

Very loud. The noice of book cart is very often and very disturbing. No one can focus on the readings.

Spacious library, with lots of parking and study areas. Enriching activities for kids and the community outside of all the books, audiobooks, CDs, and magazines. Audio books are better than any application and they have different narrators to chose from.

Help to keep the space clean and safe for everyone. Be patient and kind with the staff. This is a public space for everyone.

The space and study spaces provided are limited, same customers who constantly hog the study rooms, I have noticed familiar faces of hogging certain rooms/desk.
Not to mention when the masks were enforced the library staff were not polite enforcing it, (they should improve their csr skills).
The library is extremely loud, I can see this an issue not mitigated for the last 3 yrs.
One of the librarian here decided to organize books in her carts close to the silent study section, out of all available areas in the library she chose to get near the silent study section!

Love this library. Staff is amazing and helpful. They have always had great programming for kids and adults. Great selection of books.

Although it has got more space than other Mississauga libraries but the staff is too noisy. Too difficult to concentrate while studying.

My kids really like this library. They have a puppet show area where the kids a can use their imagination and create a puppet show, they have some blocks to entertain little ones while the parents can sit and read a book. The times that I have gone in I haven’t heard any loud noises or people speaking loudly like the other reviews. It has always been a quiet place and I always make sure my kids are quiet to respect the other people studying or reading. The staff has been very helpful to myself and my kids when looking for books. I have also received books I had on hold quickly from this location. Great library!

Kids are crying and screaming all day long ; library phones and carts are continuously filling the space with noise. A serious "disciplinary policy" needs to be implemented here. It is virtually impossible to work, read or study at this library. Everyone in the working area is exasperated with the noise but nothing ever changes. This library fails our community as it is incapable to provide us with a quiet place to read, work and study. How many noise-related reviews will it take before they fix this issue?

It is impossible to work here. The noise is unbearable. Management needs to reform this library ASAP. Perhaps this could be your 2020 objective: provide citizens with a proper library environment by reducing the noise level.

Great Library. Spacious, ample seating, charging points and free car park. Haven't been able to the color printer yet (always in use in some room) but other amenities are available.
Good place to start your kids on reading habits, with a nice area allocated for children and toys to keep then engaged

This is not a Library! It is a kindergarten. There are kids screaming, crying and running around all day long. That's because the kindergarten area is directly in the library. No wall separate that area from the rest of the library. For crying out loud (literally), someone needs to fix the noise issue at this location! Put a wall around the kindergarten area or move it completely! What a useless Library.

TERRIBLE LIBRARY. Very noisy. People don't respect others. Staff can't handle and run library properly and don't care. Washroom always dirty.disappointing.

This library used to be my favorite place, but now the thieves are becoming so rampant that I cannot leave my stuff on the table even for 10 seconds, plus the library's security system is next to useless against these kind of things. Although I cannot put the blame solely on this library, because this country's laws are generally sympathetic towards criminals, thus putting law-abiding citizens like me at higher risk.

Pros - Free parking, 2 quiet study rooms with windows seats 5-6each, spacious single-seat workspaces with power plugs, clean, washrooms also clean, drinking fountain.

Cons - No area to heat up or eat food. Noisy unless you are seated in the quiet study rooms or have noise-isolating/noise-cancellation earphones/soft ear plugs you can get cheap from Walmart or Shoppers.

I think some people in these reviews forget a communal space like a public library is purposed for community well-being, not a personal study. I am grateful young parents have a safe air-conditioned place to bring their kids and that youth in our community have this same safe place to go to hangout.

This library is amazing, walking distance from our house, lots of study space including a silent study room with views of the park. Spacious and plenty of seating room. The staff are what make it special some of them have been around for over 20 years always helping you and keeping the place feeling like a community.

I love going to the library. Not many students use the library much anymore and it's hard to see that considering how much quite time you can get to study or even read a book they even have computer for study purposes only. Highly recommend everyone to start going to your local libraries just like Burnhamthorp library is local to me

This library needs to bring a major discipline with respect to the noise in general. Every area whether quiet study or in main area people are inconsiderate of others and continue to speak loud and fail to realize that this is a LIBRARY FOR GOD SAKE. Event though it is a quasi Libary status with community center (big mistake) in my opinion since it loses the very essence of THE LIBRARY; Which traditionally should've only be The library. Majority of the kids that comes here those (under 18) allegedly to study are EXTREMELY LOUD even when they are studying.i cannot fathom the fact that infants and toddlers area is given such a huge section like seriously? What on earth are they thinking.
Who made these decisions to alot such a huge section vs a meagre 2 quiet study room. Some one needs to re-assess this model.

Jesus! How can any one study in this library with so much noise. What is wrong with people and lack of consideration for others who are actually here to Study. I give 1 star if it had an option of negative rating i would have!

TAKE SOME ACTION PLEASE.this is suppose to be a peaceful learning place not a running playground for toddlers and parents or grandparents to walk them!
Thank you.

This is the most noisy library I have ever been to. People are chatting, playing poker, and teaching classes here. The staff will never show up. If you want to find a McDonald's who doesn't sell anything, this is a good choice, but if you want to go to a real library, stay away from it.

Great location! Very nice from inside. It has quite study rooms as well as group study tables. Please IGNORE negative comments here and check yourself!

The old Burnhamthorpe library before they made all the changes had much more private areas (less open concept) which gave more privacy for studying. Now the sound travels everywhere and everyone is in eye sight and within sound reach. It seems they do everything to bring more and more people into the other areas of the center. An all welcome atmosphere which brings crowds into the halls. This kills off the library atmosphere. Hence, they do not care about sounds. It is a come and go kind of place and a meet and greet.

Good location, however there are some things they could do to improve.
They have a large children's section, but limited seating for parents. A lot of times, kids are running through the whole library, which does make it hard for those that are studying or just wanting quiet time to get it.
They have several computers and offer rooms to use.

If you need anything the staff is there, some are much more approachable then others as I have had some bad experiences with a few but overall most are wonderful.

They have vending machines outside the main doors in case you need a little snack, but the issue is that some parents allow their children to leave garbage and half eaten food everywhere.