Busy Bee Machine Tools Ltd

Neat store with a lot of industrial machinery inside. There were staff around but none asked if we needed any help. We went to the front counter to ask if they had the item we were looking for in stock. They were sold out. No further help provided as to when they would be back in stock or ordering one to the store. Will purchase item from another local vendor.

This was our first visit to the store in Ottawa. And what an amazing experience. The staff went above and beyond what is expected of any store. No matter what questions we had someone had the answer. They never pressured us so that to me made it!

We will definitely be making at trip there soon!

*J'ai eu une des plus belles expériences depuis longtemps. Quel personnel sympathique! Pour un magasin avec des prix extrêmement compétitifs, dommage qu'il n'y ai pas une 6ième étoile sur 5 parce que c'est ce que ça mériterait. Merci à toute l'équipe
*I had one of the best experiences in a long time. What friendly staff! For a store with extremely competitive prices, too bad it doesn't have a 6th star out of 5 because that's what it deserves.thanks to the whole team

Garbage customer service, I would rather buy tools from other companies who have very good return, price match policy and customer services, worst experience from the staff they seems enoyed upon asking simple question. I bought mortiser bit 1/2 inch when i open the box it was 3/8, I drove 40kms back to replace so check the box before you leave, last visit I ask some one Do u have sharpening wheel which is less coarse? Rather then help me find that direct me to other person on floor, it seems i was not valued customer for them. Talking about tool quality, some of their floor models are damaged without using, so dont know how wood that last in real time.

Wonderful service from Jessica and Dave. Great advice for a newbie such as myself.

Today purchasing a Steady Rest and dial calipers for a metal lathe.

Definitely coming back!

Incredible service! Not only do they have an excellent selection of products but the staff is knowledgeable and passionate. The feeling of both welcomeness and the confidence I’ve been given from interacting with the staff is nearly unparalleled in modern stores.

I was served by Shay and David.

Top notch as usual.
Tent Sale was super crowded and check out very very very super slow.
Cashiers were overwhelmed but very friendly and courteous.
They need a better scanner system to help them in a rush

But overall Busy Bee is the best! !

The store had incredible deals. Some computer issues at check out so we are still waiting in line to pay after an hour. Everyone is friendly and calm so it’s been a great experience.

Firstly, I would like to say that BusyBeeTools provide good value for money for their products. I also find that their sales people are helpful in their stores, specifically their Ottawa store where I have conducted much business.
Their online business, related customer service and some business practices are antiquated, dysfunctional and when combined with callous disregard of their customer from the top of the organization down does not bode well for anyone intending to do online business with them.
This is not only my experience but is reflected in multiple reviews over the internet.
In my most recent disturbing experience is when I placed an order online for an AXIOM CNC machine together with accessories totalling $31 000. My credit card was charged. I followed up with a query checking if there were additional shipping charges and potential shipping dates. As I could not get through to their service desk, I left a message and attached a message to the order. I finally got a call back from them saying due to an error on their side, they canceled my order and that I would need to re-key it. Besides the inconvenience, the main issue being that they had already charged my credit card and would charge my credit card again if I rekeyed the order. I indicated, OK, cancel the order but I will wait for the refund before placing a new order.
The status on the web site showed “Awaiting Shipment” for days after until I questioned them about this and asked if it should not show “Canceled”. Over this period, it was impossible to get hold of them, when I managed to get a message out of them, it was just “Its already being refunded”. Which was not true. The order status then changed to “Declined”, presumably Credit Card Declined? Which is incorrect. I could get hold of anyone at BusyBee Tools. Neither through their Customer Service Desk, nor Leadership Team. I was effectively ghosted! Busybee holding on to my $31 000 for which they never intended, nor did attempt to provide any service.
I disputed the transaction through my bank, and finally got a refund 1 month later. BusyBee tools this is not the way to run a business!
So Online Customer Beware.

I ordered several times fro. The. In the past but this will be the last. I ordered a kreg bandsaw guide and received an open box with missing parts. Contacted them and was ignored. Also ordered a bandsaw blade and quality was poor, ended up ordering an Olson blade from amazon, same price but quality far superior. Last time I order from them.

Always a good selection of shop related tools you just can't find almost anywhere else.

J’ai commandé un ventilateur dewalt sur leur site internet le 18 juillet. Ayant pas reçu ma commande 1 mois plus tard, je leur écrit et il me réponde qu’il est en rupture de stock et je devrais le recevoir d’ici 6-8 semaines. J’ai attendu encore et toujours rien. De septembre à maintenant ils m’ont littéralement niaiser en répondant toujours à mes courriels que je devrais le recevoir 6-8 semaines plus tard. Jamais sur leur site il était inscrit que l’item était en rupture de stock. J’ai demandé un remboursement début decembre, car j’étais tannée d’attendre. Et devinez quoi! Ils m’ont dit que je serait rembourser d’ici les 3-5 jours ouvrables et ça fait maintenant 10 jours et toujours rien. Première fois je commandais avec eux et la dernière fois, c’est la pire expérience en ligne. Très déçu!

Do not trust any products reviews on their website. They do not accept honest reviews with 1-2-3 stars.
I ordered an 8IN. JOINTER HELICAL CUTTER CX08HC and I received a jointer done by amateur. They forgot to cover the outfeed table while sprayed painting the jointer. Its a mistake that shouldn’t happened. Plus, It’s not an 8” jointer as it’s 1/16” from being an 8” jointer. Most jointers when it says 8” its either at least 8” or more. For a jointer that cost almost 3300$ tax and shipping incl. I expected a much better quality control. And of course, I can’t return it since it cost 400$ to send it back. First time and last in buying from them.