Butterfield & Robinson
7 reviews 70 Bond St #300, Toronto, ON (866) 551-9090 www.butterfield.com suggest an edit
10 October 2022 0:10
We took a private walking/hiking tour in Switzerland for 9 days in early September, 2022.
Marya, the B&R travel coordinator, took 5 weeks to reply to my original inquiry. We had heard good reports about B&R so we moved ahead with the planning. It was a hefty price tag so we expected everything to be perfect. The driver who was supposed to pick us up at the airport was 45 minutes late because B&R had not confirmed the reservation. Two of the hotels selected for us were under construction, hardly the "idyllic mountain retreats" promised. I had even specifically asked for quiet hotels when making the arrangements.
On a happier note, our guide, Irene, was exceptional. She was flexible in selecting hikes and activities to match our abilities and preferences each day. Other activities like a hike with a local folklorist and tour of cheese making shop were fun.
I think for the future, I will coordinate my own trip. This one made me feel like I had been ripped off.
Marya, the B&R travel coordinator, took 5 weeks to reply to my original inquiry. We had heard good reports about B&R so we moved ahead with the planning. It was a hefty price tag so we expected everything to be perfect. The driver who was supposed to pick us up at the airport was 45 minutes late because B&R had not confirmed the reservation. Two of the hotels selected for us were under construction, hardly the "idyllic mountain retreats" promised. I had even specifically asked for quiet hotels when making the arrangements.
On a happier note, our guide, Irene, was exceptional. She was flexible in selecting hikes and activities to match our abilities and preferences each day. Other activities like a hike with a local folklorist and tour of cheese making shop were fun.
I think for the future, I will coordinate my own trip. This one made me feel like I had been ripped off.
27 August 2022 18:57
Fanastic and so helpful. Can't wait to experience our bespoke trip planned by Butterfield and Robinson.
29 January 2021 18:45
High prices, insufficient support, mediocre equipment. Our second consecutive poor experience that will be our last.
08 March 2019 7:16
Rioja Spain bicycling trip in Oct 2018 - personal service and attention from our guides Oscar, Alvaro and Craig complemented the geography of this trip to a tee. What a fantastic trip - treated like royalty (even met some!), we'd definitely recommend B&R to all who ask!
17 February 2019 15:08
One-third of the way through a Butterfield Australia trip. Incredible. Hotel choices have been superb, and guides have been typical B&R guides: knowledgeable, smart, interesting, and mildly eccentric. Restaurant choices have been absolutely killer. Can't say enough about the B&R trip plane. Now finishing up in Tasmania, which is a treasure.
12 February 2019 17:51
We highly recommend the bike, boat, hike, trip on the Dalmatian coast. The Butterfield guide was exceptional (thanks Dama!), weather was perfect, coast and countryside were beautiful and every detail was attended to with friendly professionalism. A very memorable trip!