Bytown Cat Hospital

Abysmal excuse for medical professionals. They do not care about your animals one bit and will let them die for their own minor convenience. It's not slander when it's true, so don't even try to come for me. This place should be shut down.

Amazing customer service! I called about my sick cat and was thankfully able to get an appointment the same day. Everyone at the clinic was very welcoming, nice and extremely helpful. I will 100% bring my cat back here when needed. I highly recommend this clinic!

This place was horrible! They charge more than most vets, but I didn't get better value for the money. Bad, rude service from receptionist. Complained about it on the phone, and they banned me for life from both their clinics. Guess the customer isn't always right at this place. I was fed up at this point and had decided to take my to another vet anyways. There were many other issues.
Long wait everytime to see vet, way past scheduled appointment time. Once
the vet actually asked me if I cleaned my cat's dishes with dish soap, as if I wouldn't know enough to do that. Very insulting! Big push here for expensive unnecessary services, and they push their food on you constantly.
My cat almost died during a teeth cleaning. Got a call from them saying he had seizures but they stabilized him. Later found out from a cat expert that 9 yrs old is too old for surgery and they often die from it at that age or older. So excited to never go here again. Found way better service for much less elsewhere.

Hahaha! Look at their reply. How petty. Guess they don't understand that I was done with them, not vice versa.

I am so thankful to Bytown for their thoughtful care of Pavel this summer when he had a full dental extraction. Staff were very understanding and reassuring. He had excellent care and healed up wonderfully. Would highly recommend this clinic!

This was the cat hospital that we took Willow to for her regular care and anything beyond that. They were quite good in dealing with Willow and during her last days were very compassionate and caring. Special mention of Dr. Hurdle who did an exceptional job helping to diagnose what was happening with Willow and explaining to me what the prognosis was. I can easily recommend the Bytown Cat Hospital.

All these years later we're still taking our cats here for the same exceptional service.

Bytown Cat Hospital was able to take my cat Frankie, on very short notice. Dr. Nicholson provided amazing care to him and even offered to do the vaccines in the appointment so that I wouldn’t have to pay the exam fee again. I am very pleased with the care we got today and will be taking my other cat for his exam next month. Thank you!

Prim was brought in for an annual check up with Dr. Marshall followed by surgery to have teeth extracted and a lump removed. I’m very pleased to have found a new vet with a great overall team from receptionists to doctors and technicians. Everyone is very friendly and accommodating. Prices are very reasonable. Thank you again for taking care of my cat.

Amazing cat hospital! Did an amazing job fixing my cat:). Very friendly and approachable. Will go again 100%

I recommend this vet to every cat owner I know and I’ll probably never go anywhere else. After I had a horrible experience at my cat’s previous vet, I was looking to find a place that would help accommodate and reduce his new learned fear of the vet. The staff went above and beyond during his first visit to keep both of us calm and comfortable and it was so appreciated. I have had nothing, but wonderful service since!

They do their best to keep you with your pets for as much as possible, which I love! They’re usually fairly on time for appointments and I have pretty much always been able to book within 24 business hours for more urgent care type situations. The exams are thorough, and I don’t find they recommend unnecessary tests. Lots of food options too.

Bytown Cat Hospital took the best care of my cat Luna when she wasn't doing well. They accommodated us with a same day appointment and provided her with amazing care. They truly are passionate and care about cats and I would absolutely recommend.

We would like to thank the entire team that took us in like family that very sad day. We had to say goodbye to our sweet boy Striker. The Vet Dr. Emma Thom certainly took all the time and did everything possible for Striker and I, to make the process peaceful and smooth. Thank you for being so patient and so kind Dr. Thank you for being you.

Been coming to this vet for years. I trust the cat hospital with my cats and care. The staff has always welcoming, knowledgeable and very accommodating on your cats needs and well-being.

Absolutely amazing.
They got my cat in super fast (the same day) and were incredibly kind and patient with me over the phone. I appreciate the fast movement to get her in and she’s doing amazing now.
Thank you so much. I found the perfect vet clinic for my kitty.

I'm super disapointed that my buddy who loved his cat of 13 years to be wrongly diagnosed saying that cat lung problems was due to second hand smoke when in Fact the cat Kitty his name was had a serious intestinal complication and die from it. I'm very disappointing in the clinic. If they had done there job! Properly the cat could of being treated properly and lived. 80$ for nothing. I don't recommend bringing your cat there their so fast to jump the gun and blaim second hand smoking when it had nothing to do with it shame on you people. He ended up taking his cat to the emergency veterinary on lola street were the cat was properly diagnosed by that time it was to late the cat had to be put down. My friend is having a hard time losing his cat when the cat could of being saved they said.

They're pretty good with our cat. However during covid we couldn't go in with him, which I didn't like.

Best vet I've ever had. I only wish they had later hours because it's sometimes hard to go (for checkups and for specialty food) when I have a busy work week. Also not the most convenient location if you don't own a car. But well worth that hassle for great care for your cats.

I cannot say enough good things about Ottawa's Cat Hospitals and the amazing Dr. Beck. Our cat Lucy had a life-threatening condition that required surgery FAST. Our usual vet quoted an amount that was impossible and we were sure we'd have to put Lucy down. We called around and ended up taking her in to Merivale where we were given a gentle, reception, and HOPE because the cost was quoted at less than half of the other vet. Lucy had her surgery and is doing very very well. I am thankful every moment for the staff and ethical, accessible care they provide. Thank you so much!

I was waiting to be greeted at the very least when I walked in and the girl at the desk didn’t care at all. I stood there for a good few minutes and still nothing! I’m looking to get both my cats fixed. Won’t be going here. Clearly they have poor customer service skills. You should be ashamed of yourself.