CAA Store - Barrie

Busy place! I had an appointment to book a flight. Melissa brought me in early and walked me through the processes and answered a bazillion questions! Two weeks after posting my initial review I am editing it. While my in person experience was great, follow up by CAA was very poor. I have emailed and phoned numerous times with no reply. I did get a call from CAA Brampton but could not get through when I called back. I'm very disappointed with CAA Barrie's poor follow up and will be taking my business elsewhere.

If I could give zero stars i would, miserable people that don’t like their job should not work with the public

Waste of time, buy on Amazon instead. It will save you time waiting for the lack lustre staff to check you out. Went in for 2 small items and ended up leaving after waiting almost 10 minutes. I was told “I’d be a while”, lol that’s an understatement to say the least. Total bust!

Horrid travel service. Had to call several times over a couple of weeks. Someone, not the travel agent, finally called back and took our information. Now a few weeks later and no one has called back. It’s ironic that I do get daily emails from CAA trying to sell me their swag and trips though!

Just had DH Towing pick my car up through CAA, he showed up late, was very ignorant, was very unprofessional, and wouldn’t listen to what I was saying was wrong with it.

Had a couple concerns about my new card. Left a message, and they returned my call promptly. Waiting for my new cards in

I always get the most amazing service here. The ladies behind the desk are super. The place is always clean and all the items for sale are displayed well. Thank you for all your help

We have had excellent customer service with the staff at the Barrie CAA store, both the retail staff and insurance agents. Very straightforward and easy to talk to. Would definitely recommend.

Terrible service - planning a once in a life time vacation - went for an appointment and met with the travel advisor - gave her our wish list - never heard from her again - she promised an an itinerary the following Friday -called on Monday - call returned Tuesday with someone saying they would get back to me immediately - never heard from anyone again - CAA not the place to book your vacation - - went to another travel agent and got the service we had expected from CAA - definitely do not recommend CAA

Supposed to have 24 hour road side assistance, however the towing companies aren't open at 5 am. If I'm not mistaken 5 am is withing the 24 hour time frame