CAA Store - Oakville

We were here on Friday morning for passport photos for the whole family. My husband and I and our children. The wonderful lady seated to the left back of the store near the passport photo section went above and beyond to accommodate our child with Autism. She bought over a jar of candy to offer it to him. He was crying and didn't understand instructions well due to feeling over-whelmed. The associate with the camera was super patient and not once rushed us. I'd like to thank those beautiful ladies for their kind demeanor and compassion.

This branch serves its purpose- but just. I had an appointment for to bring my home insurance under the same company as auto insurance. The insurance advisor was very pleasant and easy to deal with. However, she is only assigned a cubicle; open to all and sundry in the store. As more clients entered the shop, it became EXTREMELY difficult to hear and be heard! Add to that, she was behind a large desk, which was, in turn, behind a very high plexiglass screen. The screen and ±4ft.of distance made for a very uncomfortable business transaction. The necessary repetitions made the appointment las longer than necessary. Then, when it was time for a final quote the CAA agent was NOT able to provide one, as she had to contact an underwriter, who was working from home and reluctant to do anything work related that day! The underwriter doesn't seem to think theu should have to work at 11a.m. On a Friday. After the hour spent in tue CAA branch, I did NOT receive a.quote
I was supposed to receive one by "close.of business" that day. It seems the underwriter doesn't work from anywhere, much less "from home", as I won't get an official quote for another week! I do MOT recommend CAA Insurance, unless you are willing to accept a VERY long wait for a basic amd simple insurance quote! ‍️

Went there to get an international driver's license. The process was quick and painless. I didn't even have wait in line.

When you phone you are asked to leave a message but no body phones back
Not a good business practice

Applied International Driver License, in and out less than 10 minutes. Excellent customer service.

My electric bike started stalling on me and my mother called CAA as she's a member
was told it would take 3 hours to get a tow, which is crazy.fortunately a lady called us back and told us he'd be there within 2 hours which is better but still terrible.got to the location where i left my bake and when we recalled to inquire about where our tow was we were told to wait another 30 minutes as there wasn't one around.we were both very frustrated as they could give us any proper times at all.i waited at location for 30 minutes.then 40.then a hour later, still no one
i had to WALK my bike home at night, didn't live far onlu like 4km but with this very heavy electric bike it took much longer and was very straining for a small girl
after finally getting home, i got a call saying the CAA agent was in the lot
after 2 hours of when he should of been there
terrible company

Needed some travel insurance. Linda, a most accommodating young lady dealt with my concerns very professionally. Advised on all available options and worked out a great package that suits my travel needs perfectly.
I hope her boss sees this and rewards her with a good raise, he/she can't afford to loose her.

Had a brand new waitress. She was very pleasant but learning on the job. Food was very good and had a great time.

I was surprised that the door was locked with a notice to Call this number for service. I thought maybe to make an appointment for client control but not? I was greeted and assisted over the phone for my TripTik request. 1 1/2 weeks later the package arrived in the mail. All good, thank you.

Terrible experience here today dealing with Linda. Came to get passports photos made. I have come before and was not charged as i have a CAA membership. This lady however was not knowledgeable at all, did not inform me that I would have to pay. Upon discussing this with her, she became very rude and hostile. Not the experience i was expecting here. There are plenty other CAA locations that will service you and value your time there.

Exellent service and very friendly and helpful staff. I highly recommend this place for your travel needs including automobile insurance and travel insurance

Convenient location
Friendly staff
Bought wonderland tickets and movie passes at reduced
Prices when you are a CAA member

Great customer service, could have more staff due to line up but everyone was nice and accommodating

CAA Store Oakville - Excellent customer service. Staff are informative and friendly. Lots of travel goods.

Excellent service and very positive staff. Great suggestions on alternative routes queried. I did not feel rushed to limit my questions

Pretty solid place. Their prices are good and their staff seems to be really nice. A little bit of a wait when you go in but never longer then around 15 mins. If you have a issue they have a good way of dealing with it. I'm only not happy with how it seemed like I was being rushed out of there. Other then that great place.

Exceptional service!
We booked our honeymoon with Neeta, who was absolutely amazing every step of the way. She was very knowledgeable, kind and never made us feel pressured to book. She informed us in great detail of our options and then waited on hold for 3 hours (I’m not kidding!) to speak to the AC agent to ensure we got exactly what we wanted. The whole time she waited she did it with a smile and assured me we would eventually get through and would make the booking I wanted. I would recommend Oakville CAA travel to anyone who wants great customer service and expert advice. We will definitely book our next travel venture here.

Great being a member. Services at this CAA is superior. Knowledgeable and very accomodating staff