CAA Store - Kingston

Called CAA, looking to buy insurance.

The lady who took the call was pleasant enough, unfortunately, looks like I didn’t fit the bill for their preferred customer profile, so had to shop elsewhere.

I took my 7 year old Grandson in for a Passport Photo, In and out very quickly, They were very patient and accommodating, Made it quick and fun for him, and at $10.11 you cannot beat the price

Need urgent membershipvrenewal contact- phone not answered and nobresponsevtobmessages, credit card number change so this is urgent,

Great experience and the staff make things fast and efficient with great customer service skill.

Booked an appointment and it was rescheduled for the following week with a phone call, then that appointment was cancelled by email today, a few hours before the appointment and there was no phone call to reschedule. So far I've organized two days of work around this appointment and it still hasn't happened.

I'm not looking for a generic reply telling me to contact you to discuss my dissatisfaction, I'm not taking any more time out of my day.

I needed passport photos done - the staff member was quick, helpful, and I managed to get photos done, my address and name updated and a new card in less than half an hour!

Called just before 2 pm to get a tow. Told the truck would be here within 40 min. Just after 3 pm called again. Told that the original truck could not do call, they are sending another truck, will be there by 3: 30 pm. At 3: 33 pm get a text indicating the truck has been dispatched, will arrive at 4 pm. At 3: 50 pm get a call from the driver that he has another call along the way, which will delay my call. It's a 35 min drive to repair facility and I was hoping to get my car there before they close, I guess it won't happen. Can't blame the drivers - info from dispatch to customer sucks!

Donna was very helpful and explained to me what I needed to do in order to obtain an international driving permit. The office/store was a refreshing way to escape from the heat outdoors, and it also had a calm ambiance.

So disappointed we were on our way back to Belleville from Brockville. Needed to pick up a money travel pouch thing. Called them to see if they had any. And that we would get there at 4: 58pm lady said ok. So we pulled up to building at 4: 58pm with doors locked, lights still on and people inside. I could see if we didn’t call, but we did. She could have just said it was to late on phone and save the drive across kingston. Thanks

The agent that I dealt with was very knowledgeable and helpful.
I was very happy with the service and the rates.

Went in to get an international driver's license and some luggage accessories before our trip. The staff were very fast, efficient and courteous.

Slow service for the lack of people in the store, got my international drivers license without hiccups tho.

I have not had to use it since I signed up again, I have had it in the past and it was a great membership! Excellent service when in need, made me feel safe while traveling

It's a fairly large store with lots of travel and automotive safety products to buy. They had a sign on the door apologizing for any delay because of being short staffed, but I found they worked pretty quickly to help everyone! I didn't have to wait too long to be served. The staff were friendly and pleasant to deal with. One member who was limited with what she could do, asked everyone if there was something quick she could help with. Although everyone needed complicated paperwork, it was very nice to see her eagerness to help anyone, and actively seeked out customers to help instead of just sitting at the desk.

My paperwork was completed promptly and accurately. It was much easier to work with them, than try to fill out the forms online. Not only was it easier, I had my required papers when I walked out! No waiting for it to come in the mail.

They may have been short-staffed, but in my opinion, they crushed it with what they had! Now that doesn't mean they don't need more help, it means the staff they have are fantastic.

I have had nothing but exceptional service from the CAA service team in Kingston. Today, Gary saves the day and helped me get my car battery going in this freezing weather.

Ordered trip tiks mid November for trip in December, they said they would take 2weeks to receive by mail. Called 1st week in December, they said I would have that week, called next week they said we would get by our trip. Here it is mid February and we never ever received them. So much for paying to have a membership. Sending in the mail is ridiculous. Maybe you should lower prices if it's not part of the membership anymore.

Sold me a tiny group 94 battery and unable to replace it with correct group 49 battery specified for my vehicle. 12 months later and I need to go buy a battery from somewhere else.

On dec. 10 my car needed a boost within 15 min.of phoning the service man was here: excellent service thank you,