CAA Sudbury
10 reviews 100 Donna Dr unit D11, Greater Sudbury, ON +1 705-522-0000 caaneo.ca/store/sudbury suggest an edit
14 September 2023 2:07
The place and service was excellent.
I objected to being on hold for travel insurance.
Not enough staff in the travel department.
Thank you
I objected to being on hold for travel insurance.
Not enough staff in the travel department.
Thank you
15 July 2023 5:20
My first time at the new location. It was very nice. I was helped pretty quickly and I was happy with the service.
03 July 2023 11:30
Not worth the money. You pay an annual fee for what? Save your annual fee and use it towards a towing company IF something happens. Absolute nonsense company, charges people for nothing.
21 February 2023 18:32
I was told 30 to 45 minutes, it only took approximately 10. Went to my car and to my surprise a very nice young lady was waiting me. First she tried to boost my vehicle with no success then very efficiently organized the tilt and load got it attached and off we went. This person was obviously knowledgeable with her work can’t praise her enough. Thank you.
30 January 2023 11:59
Horrible customer service at CAA Sudbury location.
I booked an appointment with a travel agent to book a trip. The agent cancelled the appointment the day of and gave me her number to reschedule. I called her back several times, left numerous of voicemails, and left an in person message with the other agent on site. After 2 days of trying to reach a CAA agent, I decided that I did not want to book with CAA. If an agent is this hard to reach when trying to book a trip, just imagine how hard it would be to reach them if a problem were to arise while abroad. I ended up booking with another agent in the area and spent $200 more on travel insurance than what I would of at CAA as a member.
I booked an appointment with a travel agent to book a trip. The agent cancelled the appointment the day of and gave me her number to reschedule. I called her back several times, left numerous of voicemails, and left an in person message with the other agent on site. After 2 days of trying to reach a CAA agent, I decided that I did not want to book with CAA. If an agent is this hard to reach when trying to book a trip, just imagine how hard it would be to reach them if a problem were to arise while abroad. I ended up booking with another agent in the area and spent $200 more on travel insurance than what I would of at CAA as a member.
18 January 2023 3:03
Quick, polite service even when their system was down. The photo turned out great with little delay and should easily be accepted.
03 January 2023 1:54
I'm very happy with CAA numerous plans to choose from affordable pricing and professional service keep up the great work
14 December 2022 14:24
WELL DESERVER 1 STAR!
Went to CAA, they told me, no we don't have anyone to help you with car insurance, but we can schedule someone to call you tomorrow.
Tomorrow comes, nobody calls me. I call CAA Sudbury, no body pick-up, robot says that "WE ARE WORKING REMOTELY".
Trying CAA PHONE DIRECTORY, 5 numbers, NOBODY PICKS UP.
Me as a potential new client, DISSAPOINTED! If you guys cannot get in contact and help potential new client, how do you deal offering support to current clients? I imagine the quality of "SUPPORT" you offer.
Went to CAA, they told me, no we don't have anyone to help you with car insurance, but we can schedule someone to call you tomorrow.
Tomorrow comes, nobody calls me. I call CAA Sudbury, no body pick-up, robot says that "WE ARE WORKING REMOTELY".
Trying CAA PHONE DIRECTORY, 5 numbers, NOBODY PICKS UP.
Me as a potential new client, DISSAPOINTED! If you guys cannot get in contact and help potential new client, how do you deal offering support to current clients? I imagine the quality of "SUPPORT" you offer.
22 November 2022 12:27
I needed an international driver's license and the lady took great care of me. She was very friendly and helpful.
22 October 2022 18:17
Would never recommend, even to my worst enemy 0/5
A money-grab corporation. CAA is the biggest rip-off, it’s costly and a waste of your time. CAA is just a middleman for towing companies. CAA does not save you money, the discounts are a marketing technique to entice you to spend *significantly* more than you otherwise would have. 1) you spend money on CAA when you are better off getting a tow and 2) the discounts at other stores are only a perceived benefit as you are spending money that would not have if you didn’t have the discount. So disgusted and appalled with the service I received this morning from C******** and her supervisor in the Sudbury region refusing to give me service. Thank you for absolutely nothing. This review is not a reflection of the quality of service of the towing companies that CAA provides bit of CAA itself.
A money-grab corporation. CAA is the biggest rip-off, it’s costly and a waste of your time. CAA is just a middleman for towing companies. CAA does not save you money, the discounts are a marketing technique to entice you to spend *significantly* more than you otherwise would have. 1) you spend money on CAA when you are better off getting a tow and 2) the discounts at other stores are only a perceived benefit as you are spending money that would not have if you didn’t have the discount. So disgusted and appalled with the service I received this morning from C******** and her supervisor in the Sudbury region refusing to give me service. Thank you for absolutely nothing. This review is not a reflection of the quality of service of the towing companies that CAA provides bit of CAA itself.