Cabbagetown Pet Clinic

I brought my dog in cause he had diarrhea and a few other matters and it was IMPERATIVE he be operated on in case of blockage. The surgery was done and nothing was found except $5,000.00 our of my wallet. Not long after he was fine despite the surgery.

I brought him in cause of infections between his toes. I was given chlorohexidine 2% for 35.00 plus tax. As I ran out I phoned my personal pharmacy and detailed what I was using and the pharmacist told me he had the same mediation. 400ml twice the amount i got a the clinic for only $6.00

Then my poor dog was peeing blood. The initial exam came to almost $474.60. The blood test revealed nothing abnormal. I was told an invasive test had to be done and the dog had to be put to sleep for it. This would also include x ray/scan. That would come up to another approx $800.00

I went on to a site that I was recommended by my dog's breeder and he told me of a product that only costs about $60.00 I bought it and a day after using the blood in the urine stopped and saved myself about $800.00

I brought my dog in the day after this review. I saw a different vet. SHE WAS FANTASTIC.
Very professional. I never of leaving this clinic.have been just very annoyed.

My dog still has the infection between his toes so I made an appointment for tomorrow and that will again involve lots of $$ with no guarantee of success.

I am a pensioner and have limited funds. I have come to think that pensioners, unless they have a good pension not to get a pet. You cant afford it.

_-_-_-
I have written a long time before posting this final review.
On November twenty-two 2022 I brought Willy in because he couldn't
pee.
I'm going to make a long story very short. Because I was incapable of paying the ridiculous cost for surgery (well over $10,000) I had to let him go.
We were having a good morning together and we were going to go to Toronto Island.

Willy never left the clinic. My 3 year old friend died there. He was a service dog
He saved my life. I could not save his because of vet bills.

Our dog Lilly has been a patient here for something like 7 years. We really feel like the team cares about her and they repeatedly go above and beyond, doing anything and everything they can for us. Highly, highly recommended.

This was my vet of choice years ago, then moved. I tried several others but came back to this one after several years. The doctor I liked retired and I'm trying to decide if I like it as well as I did before. One of the vets suggested I put my dog down since I could not afford a $4000 - $5000 surgery. I didn't. When I told her, she was quite pleased. I phoned last Saturday at 1: 50 to order dog food. I usually get a recording which I was expecting. However, a female answered and was quite put upon because they close at 2: 00. She had quite the attitude and it has left me with a "bad taste in my mouth. " Not sure how much longer I'll be going here.

Doctor and vet assistant were very nice. HOWEVER, when I mentioned that I did not want to have expensive extra services, when the bill was presented, the receptionist was not very nice about it, and kept answering to my questions in not-polite ways. When I asked how much my pet food was going to be, I was quoted around 40$, and then had to pay 150$…… when asked about a urinary test, it was quoted 100$, paid 250$…. Not cool. From a regular expected visit, I ended up paying 600$. Most likely will not come back, or I won’t recommend this place to anyone. Please be clearer and honest with your fees and services, when asked.

I am so happy that I gave this place a try! I have a very anxious cat and Dr Miller (and all of the staff) were so patient and calm that our visit was a night and day difference to some previous vet visits at other clinics.
From the onboarding questionnaire to the visit itself, I can tell that this clinic really cares and wants to do the best job possible for addressing any issues and concerns for pet health. They really listened and also got me involved in the planning, so that I could make the best informed decision based on their suggestions (rather than just deciding for me).
I am confident that the care plan discussed in the visit will help to improve my cat's issues, and I will definitely be coming back to this clinic. I would 100% recommend this clinic to anyone in the area!

I just booked an appointment with this clinic and just the phone call alone felt wonderful, I talked to Alice she was wonderful I’m excited to go for my appointment on Monday:)

We had a great experience at the clinic with our two cats. The staff were so kind the whole way through, and they really took the time to explain everything thoroughly. We are happy to have found such a lovely clinic nearby.

Horrible experience. Don’t go there!
They take the puppy away from you for the treatment and the vaccines.
With that they are not willing to give you a proper break down of your bill which is against the la, insurance company isn’t accepting it so you can’t get remembrance.
Front desk is super rude, when I tried to explain the issue to them the Curly hair girl told me “well you can go to another clinic” so yes I will and NEVER come back! So don’t go there tood

Yes, I was a customer. My dog was put down there in January of 2020 - there was a "misunderstanding" and his ashes were lost. That coupled with many other issues leading up to him being put down is the reason for my review.

Extremely unhelpful. I went there today with my puppy who was extremely uncomfortable based on constant itching and scratching. I tried to get into my vet, but for some reason they were not open, and phone system not working.
The woman at the front desk said I could not schedule and appointment until my vet sent over the records. Might take a few days. Then I could fill out the form and call to schedule an appointment. Terrible!

Surprise surprise! Looks like the management only respond to positive reviews. Clearly the unhelpful attitude of the support staff is something that is condoned by management.

As I said, I was not expecting a last minute booking for that as you mentioned in your response.

The pandemic is blamed for everything. There is no excuse for rudeness and lack of understanding, I think businesses need to stop hiding behind that.

I expected your response to be as flimsy as you proved it to be.

Hang on to your existing clients. My review was directed to any future clients you might be looking for a vet.

So happy that they are my vet team. Always professional, so kind, and not judgey when helping to make the best choices about pet care.

First time visiting. Got friendly and diligent support by the staff scheduling my appointment and uploading my cat's previous studies to the system. Waiting time upon arrival was minimum. During our visit, Dr. Ellison was approachable, explained everything in detail and showed genuine interest in my cat's wellbeing. He was gentle and patient during the examination, gave follow up recommendations and remained always mindful of prescribing only what was necessary for my pet's symptoms at the moment.
We will definitely make Cabbagetown Pet Clinic our go-to veterinary hospital.

Great friendly service that makes me feel confident bringing my pets there. I don’t feel like they’re trying to take advantage of me. Rather than jumping to the most expensive option when my pets had an issue we worked through it progressively so that I felt like we were solving the problem without unnecessary expense.

Cabbagetown Clinic was OK but Dr. Low is beautiful I would recommend her but other than that the receptionist Charlotte right from the beginning, her phone etiquette was disgusting she’s been nasty not warm, not caring I don’t even know what she’s doing I’m working there and I didn’t like the way she handled things and I feel that the Cabbage Town clinic is just for the rich that if you’re not rich they treat you badly that’s my feeling I have a puppy suffering she’s only seven weeks and I said can I please talk to a vet no it’s going to cost you money I just want to ask a question so the discussion would’ve cost me money that’s ridiculous I have 2 pets that go there I have two other dogs that go there I don’t understand it’s all about money I am very very disturbed I will not definitely recommend this clinic unless you are upper class but sorry I’m just doing the best I can to look after my beautiful animals! I feel it’s just the about the money and the rich! This is a crime just to ask about a sick puppy not eating no appointment until next Thursday but my new vet on Tuesday for a baby 7 week …. No must pay I’m not impressed with the clinic whatsoever I’m definitely are I have found another vet thank you

We love taking our pets to this clinic! All the staff is helpful and responsive. When our puppy had stomach troubles, the vets and other staff were compassionate and followed up on how our puppy was doing. The staff take their time to answer our questions. I also appreciate their strong focus on preventative care.

When our cat needed a dental cleaning, the staff proactively pointed out one of their preventative care plans which would lower the cost for us. Our pets are now both on a preventative plan, which means the costs of their routine care are predictable.

We have the most experience with Dr Low and I like scheduling my pets to see her specifically when possible - I'm sure the other vets are great too, but we really like Dr Low as she's very friendly and knowledgeable as well as kind to our pets.

Really friendly and professional. Answered all my questions. Didn't rush me or make me feel like I was asking ridiculous questions. Took the time to explain everything. Generally very kind.

Can not express how kind the doctors are here. They fit my very sick Lenny in twice now same day and gave him the best care ever. Great communicators and follow up every step of the way. I was in tears and they were so kind to me! Thank you Cabbagetown vet clinic!

The team at Cabbagetown is so caring and very thorough. Our cats have been patients for two years now and we feel very safe and happy with the services they provide.

Professional, caring, efficient, transparent clinic with friendly staff who gave excellent care to my cat Bug. Thank you Dr. Bourns!

We moved to Cabbagetown Pet Clinic because we were dissatisfied with our previous pet care provider. Right in the first meeting, we were very happy with their service. The receptionist was very friendly and welcoming.
The doctor was very patient and explained everything clearly and encouraged questions. She cleared any doubts that we had. She was very friendly.
We even requested them to trim out dog's nails and they happily obliged as opposed to the last place who said they'd have to sedate our dog to do it.
Overall, very happy we made the change over to Cabbagetown Pet Clinic. Highly recommend them if you live in the area.

Dr. Elmhurst is just the best - she is so caring towards our doggo and her suggestions are always spot on and she never pushes unnecessary
things like some clinics - they're tailored to your dog and your lifestyle. Close to Christmas one year, our doggo split his nail and we had to take him in to get it all fixed up and the staff made him a festive bandage for his little foot. All of the veterinary staff are well-trained and friendly - you guys are great!

Great first experience. As a first time puppy owner, the vet explained everything very thoroughly! She answered any questions I had The receptionist and vet tech were also very kind. See you guys soon:)

We have been taking our pets to Cabbagetown Pet Clinic for over a decade. I always know that they are in the very best hands. The staff is always so friendly, we feel like family. They are never overly staid or professional when a stressful situation needs soothing, but they do explain everything in detail to ensure we have a clear understanding of all of our options and our pets needs. They are a gift to the neighborhood.

Quick and responsive and flexible. We’ve had bad experiences with other vets in the city and the contrast is stark. Why go anywhere else?

My cat is diabetic and need to come often to check her health condition. I am very happy with the services, both Medical and customer service. They are always willing to help and are very caring with my feline. I can only recommend this clinic.

Thank you Dr. Low for helping us through Tank’s end of life. Archie likes coming and has also received excellent health care.

Bad phone customer service and care skills so I decided not to bring my dog in. Staff tone of voice was not friendly, unconcerned about my pet's condition and generally seemed annoyed to answer the phone.

Have been going to this vet clinic for 6 years and truly happy they have brought on some fantastic new staff. They have always been great but recently it’s improved even more. (Why I decided to post a review now). My dog is always wanting to go in when we walk by, even if we aren’t going for an appointment. A truly wonderful environment where my dogs needs are met and my concerns about her are heard and taken into consideration when discussing care options. Would recommend to anyone who is looking for a great place to take their pet!

I felt as though I was being up sold with every concern. I tried to explain my dogs health history with her diet and allergies but it seemed to go in one ear and out the other. As the vet was up selling unnecessary treatments she expressed that she knew I was money cautious. Meanwhile I was just being cautious of her running up my bill with unnecessary treatments. Overall the experience seemed to be hyper generalized and not catered to my dogs breed.

Seething with subjective, guilt trips.
Constantly trying to push pets into cosmetic surgery which ultimately reduces pets agility and longevity due to stress.

Not well versed in breeds and not interested in listening to your pet’s journey - which leads to an abundance of generalization and blatant ignorance.

Really pushing to drive the bottomline - reminds me of a US hospital.

Excited to receive passive “go to another vet comments”.
Already planned on it. ;)

They are always so kind and helpful! My pup molly loves going because the staff is so engaging. I don’t feel like I am being talked down to, but rather talked to

Tons of unnecessary tests and blood work. They take advantage of grieving pet owners who cannot accept their pet is dying. You should of just told us the truth, not wait $2k plus later! Shame on you!

Dr. Low is absolutely fantastic. We cannot say enough great things about our experience here. Highly recommended.

Great staff and experience! I came in for my initial appointment with my cat, and found their staff to be kind, attentive and professional!

We adopted a puppy in December 2018. Over the past couple of months, we've brought her to Cabbagetown Pet Clinic and have been really impressed with the caring, kind staff. We've had a million questions about the spay process and they've patiently walked us through it all. They've also been so kind to our pup, she still runs to the vet in excitement. I'd definitely recommend this clinic for folks living in the Cabbagetown area:)

Dr low is koi's vet tech and she is amazing. Koi is a bit nervous and skiddish and Dr.low is always kind and patient with him. He's been going there from 2 years and even if I move I'll still make the trip to bring him there.