Caldense Bakery

Had a great first visit at Caldense. I had fresh pizza dough made just for me:)
Excellent service

Well first time here and not as per expectations!
Blame it on our choices but we did not have the experience that I was expecting based on the reviews. May be the breads are good here not sure though but below is what we got

Tiramisu - disappointed
Chocolate mousse - average
Cappuccino - below average
Canadian coffee - below average
Overall not a good experience.

Extremely slow customer service!

Latte was good but red velvet cake a bit too sweet for my liking and Orange tart was gelatinous and didn't taste of Orange. Service was fine.

I’ve been going to this bakery for 15 yrs because I live two minutes away. Unfortunately, the customer service is just not there. Today, I went in to have breakfast with my son and husband. We ordered what we always order. A simple egg and bacon sandwich for them and eggs and ham on a plate for me. All three breakfasts were wrong. They had to be remake. Then mine came out after they finished eating. I ordered at 10: 40 and ate at 11: 10… for a simple breakfast! I Had no coffee by the time mine came and had to eat alone. I asked to speak to the manger and he avoided us and didn’t even come out to apologize. I am Portuguese and I am embarrassed at the customer service that this place has. Unfortunate.

I came in to this bakery for the first time to order some sandwiches in the evening and the Afro-Caribbean girl working there was impolite and had a really bad attitude when I asked her some questions about the sandwiches. Terrible customer service by her which makes me take my services to the Bakery on Mavis.