Call It Spring

I had a terrible experience here. I went in the other day and had yet to be helped, then I overheard the "manager" Jestina getting angry at one of her employees that seemed flustered and busy. There is no professionalism in this store. There was cashier that refused to help me because she was standing there, however I was the only customer in the store. I don't think the management treats their employees well due to the conversations I heard as I was waiting to get helped. If I were you, I would go to the eaton centre location.

Terrible customer service the lady was working on cashiers was very rude and manager was more rude not going there ever
I’d give zero star I could

The women working alone the night of Sunday October 15th around 630pm made me feel like I was a major inconvenience. I've been shopping at Call it Spring for YEARS and consistently wear a size 9. I bought a pair of loafers and the size 9 was too small so I exchanged for a 10 which ended up being to big. I came to exchange again since I had some time to try them on in store. I asked the associate if she knew if any of them fit on the larger size and she gave me attitude and told me ahe didnt know. Fine. I asked for some sizes in a couple different shoes and her aggressive body language when taking the shoes back on the counter when they didn't work for me was off-putting. She also ignored every thankyou I gave to her before dissapearing off the sales floor. I took my shoes and walked out. I'll be visiting the barrie location.

I was attending a wedding in New Market and really needed to find shoes. I didn't have any luck at the other shoe stores in the Upper Canada Mall We were on our way out of the mall at closing, when we came across Call it Spring. The staff allowed me to pop in even though they were closing up. They were both welcoming, polite and so very helpful. They helped me find the perfect pair of shoes to wear for the wedding. Their excellent customer service and kindness can't be matched! I'm sorry I don't have their names but, this was the evening of Friday August 4th. Thanks again for your help and patience!

My mom came in today after an amazing experience in the store yesterday just to be completely ignored and treated with disrespect by Gabriella. There were only 3 people in the store, my mom, grandma, and a male customer. She refused to acknowledge my family and only focused on the white customer before them. Her ignorant attitude left a bad impression, since Gabriella ignored them even when the white man didn't need anymore assistance. She stood in front of him while he tried on the shoes and decided if he wanted to keep them, despite my family being there and also needing help. She was ignorant and cold.

My wish would be to be able to select zero stars. This is a very poor customer experience and the quality of the product is very poor. The shoes were only worn for three hours and they are now broken, and they are refusing to exchange them for a new pair.

Nice people working here. The issue is they never, ever have my size in any shoe I have ever wanted to buy. I am a size 8, so, not unusual, but leave disappointed every time I come here.

I recently went to Call It Spring in Upper Canada Mall and had a wonderful experience. The girl working there, Nuran, was extremely nice and professional, she efficiently helped my mom and myself find the exact shoes we wanted. If we could not find the right size, she efficiently would accommodate us. Definitely recommend going here.