Cambridge Centre Honda

There’s this guy named Jacob Ferrie, he’s really passionate and made our 2nd experience buying a new car at Cambridge center Honda infinitely better than the first (without him). He explained the car perfectly. He knows it inside and out.

He posted a video on YouTube about direct injection noise on the 2024 CRV… I was about to take it in and he saved me the time

He sent a nice thank you video after purchase

He doesn’t ditch you and forget about you after the sale like other dealers, he stays in touch and makes sure you’re satisfied

Good guy, please promote him to the top

Warm and patient service. Took it to two mechanics first for $1200 and the problem still persisted, so thank you to Jordan and the rest of the team for the comprehensive fix. My van is running great again.

Was waiting for an appointment for over a month, called to confirm couple of days ahead, but when I finally arrived, it appeared that the necessary part is NOT there. Left a message to service manager, he NEVER called back. Worst service I've experienced in decades.

Kevin (sales) and Jacob (educator of car mechanics) were both very helpful respectful and patient.
They also encouraged me to reach out to them if I have any questions re my new HRV.
Very pleases with the service of Cambridge Centre Honda.

Judy Riches

It was a pleasant experience. The entire team was helpful and friendly, in person as well as prompt with any communication through email (Moe, Tanya, Jacob). The process was smooth and we received our new car sooner than expected!

Can't say it enough! Honda is the best! My wife recently purchased our CV-R here and we are very happy with it. The process was easy and much quicker than we expected. I would highly recommend this place to anyone looking for a vehicle.

We have a lot of dealers in Ontario but main focus for everyone is service and communication. This is highly recommended. I had great experience with Cambridge Honda specially with Mark in sales provided best services by answering all question, provided demo and information infect he helped in all ways in trade in my old car. I really appreciate.

Also, While picking a car, we were very happy as Jacob explained all features very calmly and not in rush.

Special thanks to Mark and Jacob - CAMBRIDGE HONDA

Called last minute prior to them closing and they were able to help me reset my stereo. Appreciate both ladies that helped me. Happy thanksgiving!

Didnt even asked us to sitdown and discuss the options, Just straight up said no.felt like they didnt even want to sell it to us. 0 stars for customer service

Mohammad (Mo) awesome dealer…
5 starts to him
The staff of Cambridge honda is super awesome. I loved the whole experience of purchasing my new car with them

5 to Mo Patel and Cambridge Honda Team!
I just wanted to say thanks to Mo (Mohammad) Patel at Cambridge Honda for the tremendous customer service experience. I got my first brand new Honda Civic Ex 2021 a few days ago and the whole exercise was really pleasant and smooth. Mo Patel was very friendly, professional, and knowledgeable. Without him it's impossible to get my dream Honda. If you’re in the search of your new or used car, I would highly recommend you give a call to Mo Patel at Cambridge Centre Honda and the great team he works with.
Thanks again guys! I am enjoying my car journey.
Hitesh Patel!

Customer service is good but always take a long time for even small service like tire swap (more than 2 hours). Looks like they don't have enough equipments to manage the appointments. Should improve the customer wait time.

Over two hours for a scheduled tire changeover (on rims!) The service department either overbooks themselves or deprioritizes scheduled work. Expect a LONG wait, even with an appointment. While waiting for service, I watched the sales reps play ping pong in the show room and blow off the customers that approached them for help.
After over two hours of waiting for what should be a 20-min scheduled service they said the car was ready to go…. But had forgotten to load the tires into the car. What a joke.
Poorly run location all around. Don’t show up for sales or servicing!

Only came in to use the washroom but they were super friendly and helped me in a bind.thank you

If you ever want to buy a car (used or new) or just want some information, speak to Mo Patel at Cambridge Honda. The man is one of the most credible sales advisors in the business.

I was looking countless places for over 3 weeks for used vehicle. My last stop was Cambridge Center Honda. Im glad i deside to stop there.
Front desk redirect me to Vanessa. She help me to pick up perfect vehicle, just what i was looking for.
Her smile, kindness and profesionalizam help me deside to purhase perfect vehicle. Cambridge Center Honda give me competitive price for my trade in. Many dealership in the area and outside area charging admin fee. There was no admin fee at Cambridge Center Honda. If you are looking for used or new Honda vehicle i strongly recommend Vanessa. Thank you Vanessa for following up to asked me how happy i am with my Honda.

I have always had pleasant experiences with the Cambridge Honda team but my respect for them grew tenfold this morning.

I came in for a normal oil change and winter tire swap to encounter a woman SCREAMING at the front desk because a technician unplugged her dash cam while he was working on her car. Her reasoning was that he had no right to unplug it because it is her property and it is on for her safety. I had an 830am appointment so I imagine she was the first person in the door that day. Over an hour later, after screaming at the manager (so loud you could still hear her in the lobby) and she was still stomping around the dealership.

I was absolutely horrified this woman was treating the staff so poorly, but the team handled her extremely rude behaviour like absolute pros. John at the front desk deserves a raise!

I had a amazing experience here. From walking in and meeting Kevin who was extremely helpful, listened to what I wanted and was very informative. Kevin answered all my questions responded to all my texts so quickly. Then in finance we had Tony, Tony was very helpful and extremely timely in responding to anything I needed. To the day I picked up my new car Kevin went over everything with me he prob spent about 45 min with me, he sent me all the info I needed. Cambridge honda was the best choice I made to buy my new car:) 100 percent recommend and will be returning.

This was my first experience getting a new car and the team at Honda made me feel comfortable and happy! Mol, answered all my husband and my questions with so much detail and knowledge! I’m loving my new vehicle and the entire experience that could of extremely stressful was made exciting and fun!

I’d give it zero stars if i could. Went for just an oil change last year, waited for over 1.5 hours and they still messed up my car
They charged me $86 for an oil change and car wash (which i never asked for). Plus my car started making weird noises when i would go over a bump. It was like some part is touching the road. Got it checked by a mechanic and he asked me who did my oil change.
These guys opened a part on my car and didn’t bother to close it up properly so it was hanging at the bottom and touching the road which is a big safety hazard.
The mechanic must really be a lazy one who serviced my car.

Contacted the Cambridge dealership where we bought our van from a few years ago to inquire how much we had left to pay down. Left a voicemail and Tony Recine in the Finances department responded immediately and got me an answer within the hour! I was very pleased with the service received and do highly recommend Cambridge Honda! Thank you!

A few months ago I purchased a used Honda Accord from Cambridge Honda, in which I paid full asking price. After 4000km's one of the new tires that were installed developed a golf ball sized defect in the sidewall. At this time I notified the dealer who scheduled an appointment to inspect the tire. To make this appointment which is an hour and a half away I had to take the day off of work. Upon arriving and having the inspection, the blame was immediately put on me saying I hit a curb! The manager said there was a scrape on the rim but it was already noted upon purchase? At this point I knew where this was going. After my experience I will be sending a complaint to OMVIC and the Better Business bureau, failing that I will file a statement of claim. These People are disingenuous and ALLOWED ME TO DRIVE HOME WITH A TIRE THAT WAS UNSAFE! I do NOT recommend this dealership to anyone looking for a trustworthy experience hence the fact the tire could have been like that upon delivery.

I finally got my first car through Honda Dealership in cambridge! I’m so incredibly grateful for the help from Vanessa, Tony, and Moe! They were very thorough with explaining everything to me and making me over all feel comfortable with the process. I’d recommend everyone to go here! They have great customer service and a place that makes you feel important. Thanks again guys! Im over the moon right now - Kate Johnston

Thank you so much Moe, you are a really great help for me to find the car I wanted, Honda CR-V 2019. The customer service was great. I surely recommend my friends and family to Cambridge Centre Honda.

5 STARS! Working with Vanessa was an absolute pleasure! Vanessa is extremely patient, and I never felt pressured once to make a decision. Most importantly she was always professional and quick to respond by phone call, email or text message. This was the fastest and easiest car purchase I have ever experienced. Cambridge Honda has went above and beyond to make sure I'm happy with my new car. I'm so glad I took the hour drive from my home and went to them. I'm grateful for all that have made my experience wonderful. I highly recommend to anyone looking for a new vehicle to see Vanessa at Cambridge Centre Honda and the great team she works with.

Sincerely Jessica Arbour
I love my new wheels:)

I recently bought my first car from Cambridge Honda, the entire process was so easy and stress-free. Initially I was stressed out about getting my car but Mo made everything so easy for me from the beginning to the end I didn’t have to worry about a thing! Mo goes above and beyond for his customers and does everything possible to help and solve your doubts regarding anything. The customer service is great and all the staff are super nice! I’m super happy with the service I received and would recommend you to definitely visit them if you are looking to get a vehicle.

Great experience, Vanessa Marujo (sales & leasing consultant) was very helpful, welcoming personality and genuinely cares for the customers. And Kelsey Gareau (Business Manager) As well has a great personality. She was very helpful and patient while working with me.

By far this has been THE MOST smooth car purchasing experience I've had to date. Abbas was IMPECCABLE in helping me from the beginning to the end of the process. Truly a man of integrity and moral standards. He made the entire process was quick and the staff are friendly, they know and understand what they talking about.

Likewise Tony was awesome, a fantastic gentleman and is always happy to help!

Thank you both so much for the help and I know great things will flow into your way.

Blessings

Bought a car from Mohammed Patel. Had a great experience. Would recommend to everyone to go see him

Top down this dealership is a well run operation. They have friendly staff that go above and beyond.

I recently purchased a car with Stan and it was an excellent experience. The whole process was very smooth and I’d recommend anyone looking into purchasing a car to give him a call. He won’t steer you wrong.

A+!

Kevin, Tanja and Michele were so helpful and made our CRV Sport buying experience a very positive one. No pressure at all, giving us time to think carefully about our purchase, and the options available. Pick up was easy, organized, and efficient! All were genuine in their approach and made us feel comfortable and confident! The environment was attractive, clean, modern and bright. We had a very positive experience all around!

My vehicle purchase from Vanessa Marujo was the best interaction I've had with a salesperson in a long time. She got me a great deal & went above & beyond in making sure my requests were fulfilled. My experience with Cambridge Centre Honda was stress free & I highly recommend for vehicle purchases.

Amazing dealership, always great service. Thanks again for John Resendes for taking care of me in an emergency! Highly recommended!

My wife and I just purchased a Honda CRV 2021 from Cambridge Centre Honda. It has been a very pleasant car buying experience. Our Sales Consultant was Abbas and Financial Service Manager Tony. Both Abbas and Tony have been Super helpful and knowledgable. Whole process has been very customer focused. Despite it being very busy in there, Tony and Abbas made sure we were taken care of. I would highly recommend Cambridge Centre Honda for your car needs.

I bought my CR-V last year and I had amazing experience. I also recommend it to my friend and he’s very happy with overall experience also. Huge thank you to Momammed Mo Patel. Mo, you are the best! Buying a car is fun and pleasant experience again!

The easiest, least stressful experience I have ever had purchasing a car. No pressure. And Kevin was able to show us exactly what we were looking for No regrets. Thanks!

The sales staff at Cambridge Honda are really top notch. They know there product for sure!
The way we were treated from the beginning to the end of the process was very easy and professional!

Abass & Tony (Along with reception, and PDI delivery were a pleasure to work with.

Can’t wait to meet the service side of Cambridge Honda!

Very satisfied!

The perfect dealership! Amazing friendly and knowledgeable staff. Clean modern facilities with large inventory. Excellent customer service and well worth the drive vs my local Honda.

I had a great experience at Cambridge Honda, and am now the owner of a car from there! Kevin was incredibly helpful in finding a car right for us, and Tony was super responsive over email to handle some last minute changes. I would happily go here again to get a new car.

I'm never a fan of the sales pitch in the office after we bought the car where they try to push extras, and like all dealerships, they do this here too. I get that's where they make money, but I have no interest.

Drove up from London to this dealership because they provided a great, hassle free deal. Fantastic service and great folks! Highly recommend this dealership.

We are very happy with the experience we had last week and today with both Michelle, Tony and Kevin. All are very knowledgeable and helpful. We will see them again in the future.

Just got my first car from Cambridge Centre Honda. I am beyond words at how friendly and professional everyone at this location is. Mohammed was an amazing rep and went above and beyond to ensure he found me a vehicle that was within my budget but still greatly exceeded my expectations. Tony then took the time to explain the logistical side of things to me and was extremely friendly and was available to answer any questions I had throughout the process. I am so glad I chose to buy from this dealership, I honestly could not have had a better first buying experience and definitely recommend them to anyone

Just picked up my new CR V. Vanessa, Mark and Michelle deserve 5 stars for all their assistance, patience and knowledge and making it a great experience

Date 22 dec 2020

Gave 5 star earlier when i purchased my new 2018 Honda CRV Ex here at CCH

But now reducing to 1 star.

Reasons:
1. I service my SUV here regularly since purchase and Car-wash is always out of service. So i lost time and money for car wash getting done at the same time with other maintainance...

2. Had to wait for here for hr and no snacks or coffeee which is usually freely available at all honda dealers. Coffee machine was also closed...

3. I told mechanic about an annoying noise in interior of new SUV and he didnt bother to look into it

Had a great experience at Cambridge Centre Honda from start to finish all of my questions that I had were answered with no hesitation.

We just purchased a new pilot and the entire staff was great especially Danielle who answered all our questions!

My CRV 2011 was in for a recall, I am in Kitchener but worth the drive to Cambridge, the service is outstanding! They really go out of their way to assist! Thank you! I am glad I bought a Honda this year.keep up the great service.

I would like to say a very big thank you to Marci, Collin and Tonja for excellent customer service provided to me during my purchase at Cambridge Centre Honda. You are a excellent team!

Let me start off buy saying thank you so much to Danielle and Colin's hard work but most definitely Danielle just cause I was pretty set on a blue civic HB sport and let me tell you she worked hard for me and got it and I'm extremely happy for that. 3 months later I'm still loving my new car. My services are coming up I just hope they as great as the sales department. Cheers!

Excellent service. At CCH, I felt very welcome. Marci Baker went beyond expectation. Tony and other staff did their part very well as well. 5 stars easily. Highly recommended!

Carol is such a nice lady and the customer service is excellent. There is also coffee and tea for those waiting for service.:) there is also popcorn!

Great customer service. Danielle is a great sales representative. I really appreciate all her support and kindness. All the other team members also helped me out to make the right choice. I also appreciate tania for giving the detailed guidance regarding my car. Once again guys.great work! Keep it up!

My review is several months late, however I still want to tell everyone what wonderful service I had in buying a pre-owned vehicle (CRV) at Cambridge Honda. The manager and staff couldn't have been more helpful and even on follow up questions and advice. They seem to have a really cohesive team there. I have no hesitation in telling friends and others to pay a visit to Cambridge Honda before making a final decision on your next Honda purchase. Kudos to you all at Cambridge Honda. Nancy B.

My wife and I came in to look at the CRV as we are looking for a cuv. We asked to test drive the vehicle and then had to pry to get any kind of information out of the salesperson on the vehicle and felt rushed when showing us features. Nothing like other dealerships that show its strong points versus others in the class and how it can appeal to a new family. We asked to go over pricing and were simply shown the website to build and price the vehicle. Given no pamphlets or papers to look over on the vehicle. When the salesperson asked what other vehicles we were looking at they replied saying “oh they have good deals at the moment” I am actually kind of surprised at the interaction for a dealership that has such high reviews.

Such a great experience purchasing my 2018 Honda Civic LX. Their 4.8 rating based on 700+ reviews is reflective of the experience I had. I was so impressed by how organized this dealership was, and how amazing the staff are. It’s very evident that they are carefully selected for their various roles. I look forward to coming in again when I need the car serviced. Mohammed in sales was super knowledgeable and was very detail oriented. Tony and Colin were great with answering all my questions related to the financing details. Tanja was super informative in going over all the vehicle features which was great as I didn’t have to refer to the manual often. Thanks so much everyone!

Recently my wife and I were in the market for a new car. It's a major purchase so we thoroughly researched the options, and toured the local dealerships to kick tires and take test drives. Since my wife is small of stature and the primary driver, seat height and clear visibility were key criteria. The Honda Accord topped our list of "potentials. " The salespeople at our local dealership were so unprofessional and off-putting that we left after a few minutes and went down the road to Cambridge Centre Honda. What difference! From the moment we drove onto the property we were welcomed and treated with respect. Sales & Leasing Consultant, Mark Stables, was a pleasure to work with. He arranged for us to take the car on an extended test drive, which was enormously helpful to my wife, and offered a generous trade-in price for our old car. Mark provided direct answers to all our questions-be they in-person or via email-and followed up quickly with additional information if he needed to consult with his supervisor. If you're in the market for a new car, we strongly recommend you visit Cambridge Centre Honda.

Terrible maintenence service. Charged 20 bucks to remove catalytic converter shield. LOL. Amongst other issues that were mentioned to multiple technicians well in advanced. They only paid mind to their arbitrary servicing. Probably not a good idea to get your Honda serviced through them. Don't waste your time.

Best service I've ever had here was today! In for an oil change and service was great! Staff and service techs were all super friendly and efficient! Location is convenient to work and evening and weekend hours are a bonus too.

I have only had positive experiences with this dealership. I bought my 1st 2003 accord many years ago from Dimitri, and subsequently have returned to buy a 2010 civic used, 2016 accord, 2017 type r and about to return for another purchase of a 2019 Pilot. Over the years I have recommended many friends take a look at this dealership, and all who have, eventually purchased a car. I highly suggest you reach out to Danielle Shannon if looking for a new or used ride. Her professionalism exceeded all my expectations. She is very knowledgeable, and follows up regularly. On the service side Carolyn, Dave and Owen have been rock solid. They are all honest, friendly and professional, while going above and beyond to make the maintenance and repair process a great experience.
This dealership sets the bench mark above what’s put out by Honda.

Like most other people looking for a new car, I do shop around. I made the mistake and purchased a car at Olympic Honda Guelph in 2013. When I had to go in for work, they scratched the door, and denied it. They also told me over the phone the problem with the car was covered under warranty, but later tried to bill me. Lots of unnecessary back and forth to get corrected. The Brantford dealership is no different. I left my car overnight, and they returned it with my accord emblem peeled off. They took no responsibility while it was on their property.

Through my experiences save yourself the time, and make a stop at this dealership.

I walked into the dealership with a very clear idea of what I wanted but decided to get quotes on two different models just to see the difference. The quote on the car I actually wanted was the highest out of the 5 Dealerships I went to and the salesperson added extra add ons on the quote I didn’t ask for. I was very discouraged when I left.

Fast and friendly service. For a dealership they have very reasonably priced oil changes, plus you get a free car wash. Also, Mark Stables is an amazing salesman, and I would highly recommend him to anyone. He didn't try to rip me off at all, unlike another local Honda dealership, plus he took the time to show me how everything worked in my new car. I look forward to purchasing my next vehicle from him.

Thank you Mohammed! I highly recommend cambridge centre honda and their amazing employees! I had a great experience buying the type R with Mohammed. He was very help and efficient!

Nice people yes but they advertise falsely unfortunately.
Booked an online test drive for which they advertise a reward of a $25.gas card and even returned for a second test drive. Was never offered the card!
I don't really care about the value of it all and I don't need the 25 bucks.it's just the principle of the matter that offends me. I won't deal with businesses that play these games.

They were great. Marci had found the car for me in manual with limited quantity with manual Transmission. Great Customer Service. Would go to them again down the road and would recommend to all my friends and Family. Scott was also very friendly and informed me with alot of information while dealing with the finances. Absolutely incredible service. They restored my faith in Honda after I had a horrible experience with Honda Downtown Toronto where they could not obtain a car I had put a deposit on. After telling me that I would get the car. Cambridge Centre Honda is a great dealership. I can't wait to pickup my Civic Hatchback Sport on Saturday.

10/10 for efficiency, service, friendliness and patience in answering all my questions! When I couldn’t get a ride in to pick up my new Honda, Kevin sent a shuttle to pick me up. Both he and Tony kept me informed on the status of my vehicle arrival and finances and Kevin took the time to review all my car’s features. To top it all off, I received a Thank you box of chocolates from them from the local Reid’s Chocolates! I can’t recommend them enough, thanks guys! I’m very happy!

The sales and finance team are extremely helpful and friendly, I dealt with Stan and Tony. Tony answered all my emails and questions throughout the process which was greatly appreciated. I traded in an old vehicle and bought a newer pre-owned vehicle and the whole process was so easy. The biggest trouble I will be having is getting used to having a backup camera! I would highly recommend Cambridge Centre Honda to my friends and family. Thank you so much for the great experience it was so much better than previous dealerships I’ve dealt with.

Having bought Hondas for about 9 years now, I've gone to various dealerships throughout Ontario and received mixed services. I will say Cambridge Centre Honda has been, by far and away, the MOST pleasant and satisfying dealership experience thus far. Knowledgeable staff, clean facilities, a deep stock of vehicles for your immediate purchase and not-so-intrusive upsell attitude willing to work with the buyer instead of trying too hard for commissions are all highpoints and a credit to this dealership.
Want to buy a Honda vehicle, buy it here!