Canadian Appliance Source Toronto

I highly recommend their service because they are very competitive on price but will deliver faster than all the other major appliance dealers in the GTA. Also very good service and friendly staff.

Harleen is an excellent sales rep, knowledgeable and professional. He speedily set us up with the appliance we needed. Afterwards he followed up immediately answering my email questions.

The sellers at CAS are very helpful and knowledgeable. The delivery was on time and done well

Fast ordering via the phone. Took may 15 mins in total. Scheduling for delivery was easy. Ordered on Thursday and delivered on Saturday.

The delivery schedule was 3-7pm and with our luck, we were the last one) it was all said and done by 7: 30 pm. The delivery team was very professional and careful. Kudos to them!

Amazing Delivery - tracked and was notified right up to the minute. My purchase was very heavy and the delivery guys did an awesome job getting it inside the house. Product was packed professionally. Five stars!

Purchased over the phone. It was quick and easy. Delivery was also quick and easy. Purchased LG Studio washer/dryer tower. It takes some getting used to the settings. Only thing I really don't like, is that it will not dry my t-shirts - and I can't seem to override the sensor. It fully dries my towels though.

The whole process is very smooth. From finding the good choice to delivery to installation, I feel very comfortable. CAS can provide high quality products and services.

Competitive prices. The refrigerator I chose was in stock and delivered the day after I placed my order. Other stores said it might take weeks or months to get the model I wanted.
Excellent customer service from the knowledgeable and friendly sales gentleman, Mr. Michael Blimkie.

Great Sales Experience. Was given a good deal. Washer Dryer were delivered the next day. Delivery guys were top drawer. Polite fast efficient. Install was fast. No damage done. Machines being removed were very heavy but they managed. Haven’t tried LG products yet but Sales and delivery couldn’t have been better

What a terrible experience we’ve had with CAS. If we had known that we would get such terrible service, we would never have purchased from them. Our initial sales experience was great but since our sales rep left the company it’s been downhill. We’ve been told for months that a new sales rep would be assigned to try and help us but it still hasn’t happened.

We purchased three Jennair appliances in Dec 2019. It’s currently Nov 2021 which makes it almost two years ago that we placed our order. We paid everything in full. This past summer we were told two of the appliances were in the warehouse and a week later they were no longer there. They were likely delivered to another customer. Reading some of the other complaints on the BBB website, it seems to be common practice. Now we’ve being given an ETA of March 2022! How is waiting nearly 2.5 years acceptable? We have no appliances in our kitchen since our renovation. For months we’ve resorted to using a portable cooktop and toaster oven to make our family meals. It’s getting ridiculous.

While we are sympathetic to delays due to supply chain issues, there is no way that the backlog is over two years long. We’ve been told to get a refund or get different appliances. Unfortunately, our cabinetry was designed and sized for these appliances so it’s not so easy to swap. Besides, these were the appliances we wanted and paid for so why should we settle for something else?

We’ve had numerous calls with Customer Care - generally their staff are understanding and courteous, although we’ve had downright rude and condescending as well. Nevertheless, it’s always the same lip service. They keep blaming the manufacturer. We spoke to the manufacturer and they state it is up to CAS to fulfill orders for customers suggesting that they are making deliveries to CAS, but it’s up to the retailer to manage allocation and customer delivery.

At the end of the day, we don’t need apologies and explanations about COVID delays and supply chain issues. We’ve been more than patient so we just want some action by CAS to fulfill their end of our contract. We’ve paid them in full so we’ve done our part. Depending on how CAS handles things, our views could change. While we are hopeful, given our treatment thus far, we are not confident. CAS you need to step up your game. This is not the way to treat your customers.

Just wanted to give a big shout out to Siddarth. He was very knowledgeable, extremely polite, helpful, and patiently took all my many calls. I feel he really wanted to take care of me regardless of his commission. If you need appliances and go to CAS I strongly recommend that you ask for Siddarth to help you. Thanks Siddarth. Looking forward to hearing from you regarding finding me my trim kit and rangehood!

Great prices and selection. Only issue is when it comes to delivery times are not very flexible. If you need to book an elevator for a set time it’s very difficult to coordinate. I had to cancel my delivery twice because they would always deliver outside my window for the elevator. If I said it needs to be morning the day before I’m told they are coming in the afternoon. I book afternoon and the book morning. Got lucky that I was able to secure n elevator last minute.

But sales team very helpful and selection is great. You also won’t find a better price anywhere. 3 of my appliances were purchased through CAS.

I ordered a fridge on the phone without any issues. George answered all my questions, discussed the extended warranty program, delivery fee, availability of my fridge and arranged next day delivery.
I received a text message and was able to check on the drivers whereabouts relating to my delivery number. The driver called and a text message received advising me the driver was 30 minutes away. The delivery men were responsible, knowledgeable and very friendly. My fridge was delivered without issue. I’ll only shop at Canadian Appliance Source from now on!

If I could rate the service less than 1 star, I would. My sales rep was super friendly, got me what I wanted immeditaly and provided me with my invoice showing the item I purchased was paid in full. Somehow when it came time to scheduling the delivery I was told I had an outstanding balance (despite evidence to the contrary) and that they were unable to deliver until it was paid in full. Even after sending the original email from my sales rep to the delivery department the only response I got was "we're not delivering". Then they cancelled my delivery date and now no one will respond to my calls or emails. "0" stars in my books - I will never again shop at CAS nor will I ever recommend this place to anyone.

Sales team was helpful and professional, delivery was smooth! TBD on the performance of our new dryer.

We bought a KitchenAid range from the Toronto store. The sales consultant, Sidd, was very helpful and responsive to our inquiries and requests -throughout the purchase and the delivery phases. Overall, we were satisfied with the pricing and the quick delivery we received.

Excellent service at the store, they always update you on information regarding your order via email, voice message and text message. Delivery was superb as well as set up. So thrilled with their service that i will definitely get more appliances from them!

CAS is good for selling damaged appliances and the worst customer support in existence! Of shore as usual with their employees, I don't think they should be aloud to use Canadian in their name!

Easy friendly delivery experience and very informative sales person. Did everything over the phone. It was an easy and pain free experience

The entire process from start to finish was smooth. The sales guy was straightforward and worked with us to ensure the best deal and availability of our products. The delivery guys were AMAZING and I can’t recommend them enough.

Very good service. It is very easy to track the order and mainly they are very prompt. I am fully satisfied with their service.

Really good prices. Staff is friendly. Lots of display models to see on the showroom floor
Ordered and so far waiting for one item on backorder to come in.
Service level for the sale 9/10
Price of the products 9/10
Delivery (TBD) will rate after delivery
After care, warranty issues etc. (TBD) will rate if applicable

An excellent experience! I ordered my fridge over the phone and the representative was patient and helpful. There was never any pressure to buy or upgrade. Since it was in stock, the delivery took only a week, with regular communication throughout. I especially appreciated the 10 minute delivery warning which allowed me to quickly unpack my fridge prior to its arrival. The delivery service was impeccable; on-time and extremely professional.

Great experience in store and the delivery team of Kelvin and Roger were incredible! Thank you guys soooooo much!

We were buying appliances for our new home and we had a great experience at CAS. We met Joseph who was very friendly and provided us with practical information about all the appliances and worked with us within our budget. He also gave us a very competitive price for all our appliances. We will definitely be going back when we need additional appliances.

Very easy to deal with! Gave me the best prices on all my appliances on the first visit! Even after shopping around, no other store could even match their price. Shipping was on time and I was kept upto date by text msg. Only downside was 1 appliance being on backorder. Overall great experience!

Amazingly helpful representative! Antonio got me the best deal and my stove was delivered easily the next day! Delivery was also professional, with a heads up phone call and text. I highly recommend this store.

This has been a great experience. We really appreciate the assistance over the telephone when purchasing our dishwasher. Ravi answered our questions and helped us make a decision. The turnaround of one day was excellent considering our dishwasher was broken and we were looking for a quick replacement. Will definitely use Canadian Appliance Source for future purchases!

Great sales rep. They talked through all of my options. I was kept informed regarding delivery times and any possible delays. As it turned out there were none.

Like many people, we experienced significant delays on 3 of the 8 items we ordered from CAS. I spoke to several customer service reps during the delay. All were attentive. One agent, Akshika, provided exceptional service and follow-up. The supply chain issues are a global problem, not a CAS issue. That said, I felt like she was invested in helping us. We really appreciated her effort. Everything is now installed and we love our Bosch Benchmark appliances!

Excellent customer service experience the sales representative are very well aware of trends and the market situation particularly in the post covid era. It would be advice on availability and given good directions to explore together with them.

I appreciate being able to communicate and negotiate with a "live" salesperson who not only handles the purchase but also arranges for delivery and take away. My transaction was conducted in a transparent manner so that I knew exactly what I would be paying for. The delivery of the popular Whirlpool dishwasher that I ordered was made within three days, as promised.

Terrible customer services. Impatient and rude. Contact customer services try to find a way to deal with my defective fridge. The lady who answered the phone spoke in a language I didn't understand, since I told her I can only understand English, which gave me a sense of whether I was making an international call. Finally, after I told her many times that I could only speak English, she began to speak English. She asked me few question related to the product like what the original purchase date, what is the model number, do you have the original invoice, such question like that. Maybe I asked too many question? Maybe I took so long time to find my paper work? The lady start losing patient and she hang up! Let me check how many HOURS I spend with her, NOT EVEN 3 MINUTES. I never thought a customer service officer would treat customer like this. I really lost faith in you guys, I would save the money buy from Home Depot, at least they treat me like a customer.

Bought Fridge on line. Chatted with a very nice Aarushi. She helped with online purchase and gave me a delivery date. Fridge was delivered when said it would be. The delivery fellows were very helpful to. Good place to buy appliance's.

Excellent communication, good price, delivery was smooth. Can’t say enough about how well CAS keeps us informed of the status of our order all the way through delivery including a text message about 30 min before they arrived so I didn’t get caught in the shower or some darned thing.

CAS had good inventory and prices, customer service helped make a better suggestion for our vent hood, and delivered on time even during the pandemic. The website was very user friendly and included all necessary installation specs and measurements very conveniently. I would certainly use them again.

If I could rate this business with negative stars I would. We purchased a fridge that was delivered and does not work. It beeps every thirty seconds and does not get cold. CAS refuses to replace the fridge. They want to point the finger at the manufacturer but CAS’ entire business is selling appliances (ie providing customer service) and selling warranties. We should have known not to purchase a fridge from CAS when the first thing the sales person said to us was that fridges are all unreliable and fail within the first few years. Their customer service department has actually hung up the phone on us. We don’t want a repaired fridge. We want one that works on day one. If we wanted to repair a fridge, we would have repaired the one we had before.

Read a lot of negative reviews about them, but my personal experience has been great. I do wish my appliances came sooner, but due to COVID and an appliance shortage it's beyond their control. The delivery guys they have are good and careful with everything. I had to get a replacement unit, which was defective and it was dealt with in a timely manner, so I'm happy for that. All in all, their prices are good and the services from their sales to delivery side are good, so what more can I really ask for.

Good company to deal with, I've ordered from them twice already. Friendly customer service as well (thanks Akshika). Will do business again.

I had an absolutely horrible sales person, who dealted my order an hour after I made the order and sent my deposit back to the wrong person, but neglected telling me about it! So why am I giving four stars? Because, when I called customer care, *Ben Hudson* was *incredible* in the quality and efficiency of service he provided! Ben Hudson's service was outstanding and the range I was waiting for, for three months arrived within two days thanks to his help!

Professional and knowledgeable service at an excellent price equals an excellent experience. Great website, bought the range on Tuesday, delivered and installed by Thursday.

We recently downsized and thought it to be a good time to replace our old and aesthetically lacking appliances specifically our fridge. CAS made our experience so so much easier. We found a great deal on a fridge-freezer that matched the dimensions we were looking for. It works so well and matches the interior of the new kitchen perfectly. Fantastic job by CAS!

Purchased a convection, airfry Range and a built in dishwasher. There agent gave me some good pricing on both items. Delivered yesterday and paid to have old ones taken away. The 2 gentlemen that delivered them were following covid-19 protocols and they were polite and awesomely fast. Only took them 5-10 minutes and they were gone. Great prices, knowledgeable sales agents and reliable and fast delivery service. What more could you ask for. Great job Canadian Appliance Source.

Purchase made over the phone. Adib, the sale person who answered the phone, was very helpful and knowledgeable. Very pleased with his service!

Dave Thomas is a natural born sales professional. I usually dread going shopping for appliances, his understanding of our needs by actually listened to us, is a rare experience in retail. We purchased a dishwasher in November and when the need for a washer came up, there was no other place to go and no other salesperson to see. Thanks again Dave.

I bought ALL my appliances at CAS and my experience has always been very pleasant. The sales rep Jermaine James made it easy to decide within 15 minutes! Straight forward and simple. Thanks.

I went to the store on Sunday when the store almost closed for the day.the Sales, Najeem came over to me and anwser my qustions. He offer me a very comeptive price, provide knowlegeable advice and friendly help. The company website provide very clear and transpatent information helping customers have clear ideas before they visit the store.

Needed an over the range microwave since mine crapped out. Got in, got the information I needed quickly, got a great price. The whole thing took less than 15 minutes. Great place to buy!

Buying from CAS (Dufflaw) has been a very positive experience; from the excellent job of the sales man, Najeem Ebrahimi - professional, efficient and caring, making me to obtain a reasonably good price - till the delivery vehicle route real time tracking on map and the courtesy calls, everything has been practically perfect …

I brought a fridge and stove online on November 13th as I work nights I asked for a Delivery in the am. The delivery company tried to deliver 3 times in the afternoon and refused to deliver in the am. I tried to resolve the delivery issue with Canadian appliance but they too said that they couldn't deliver in the am. When I went to cancel the order, Canadian appliance told me I had to pay 25% cancelation fee and I had to fill out a form and send it back to them to cancel. Canadian appliance made it hard for me to cancel and get my money back. I finally was given a refund on December 11th but they kept $70. I am still trying to get that money back! Stay away bad customer service people.

Customer Service is reliable and very professional - top notch. Ryan was able to help me out in a pinch after Tasco screwed up my order and refused to help me out. CAS should be proud to have an employee like Ryan. Well done.

Dave has been really great to work with over the past 2 years - as I slowly replaced all my appliances (that were 20-30 years old!). He let me know when great sales were coming and what appliances he would not recommend and which ones he would. This is the go to place for appliances in Toronto.

A repeat customer to CAS. I had bought a bottom mount fridge for my mother when her 3 year old fridge stopped working. This time I bought a top mount fridge to replace my old fridge of 10+ years. Dave Thomas was a great sales rep.he answered my questions, showed me the model in the showroom and gave me a great deal on the fridge during 2018's boxing week sale. I recommend CAS for your appliances.

MAUVAIS. Pas moyen de parler en français à quelqu'un. Impossibilité de payer par VISA le montant complet. Incitation à payer le montant total au téléphone sans avoir reçu la facture globale. Frais supplémentaires de 30$ pour mettre chaque machine sur un piédestal achetés ensemble.

Ryan C.was a very helpful and knowledgable salesman and worked with us to ensure we receive our washer/dryer combo within 1 day of purchase in a time of need. Many thanks and will shop at CAS again once we decide to renovate our kitchen.

Their website is a scam, order anything and you will get charged a non-refundable 25% deposit without your knowing. Never been in store but make sure you avoid their website, predatory sales.

Never buy anything from this store. I purchased 6 appliances and paid around 13K. 3 of them failed on the first month of usage and needed to change the mother board. They refused the exchange and do nothing and telling me they only sell not service or any costumer care. I need to repair a brand new appliances.awful experience.once you pay the money and buy the appliance, you are on your own.

Canadian Appliance Source is a great place to buy Major Appliances. The staff (Ravi and Jermaine) were courteous and very helpful in finding me the right Washer/Dryer Unit. I would definitely buy my future appliances from here.

I have purchased my dishwasher and oven range from CAS and have been very happy with the service and competitive pricing. In both cases Dave Thomas helped with the purchase. He is very courteous and responsive. I never needed to visit the store and have done all my purchasing via email and phone.

Shopped around for a Samsung fridge including COSTCO, the Bay, etc.at least 2 other retailers and CAS by far had the best price. I planned to buy on line then at the last minute called the North York store and spoke with Ravi. Ended up buying the fridge with Ravi, he was great, explained the the whole process and provided purchase options. He arranged the delivery as well, and responded quickly to any calls.

The delivery went smoothly, provided window of the afternoon, and had a web site with a truck locator enabling me to determine the delivery time better.

I'm real happy with the fridge and Ravi's super work. I recommend CAS.

Ted