Canal City Dental

Amazing experience from moment we walked in! The ladies at the front are very welcoming and friendly. Their staff was so patient with my little girl who was a little too anxious! They were understanding and went to extra miles to help us get in the right direction! I myself also had an amazing experience here after not being to a dentist for sometime they were amazing and didn’t at all make me feel uncomfortable! We are hoping to start bringing the rest of my family here!:)

Kelly and her crew make going to the Dentist Fun! Hands down the nicest group! And they always bend over backwards to accommodate you.

Our family has been coming here for about 10 years or so. The team goes above and beyond to help us! Kelly helped me with an accident claim that allowed me to get major treatment done at no cost to me! Tiffany will chat your ear off making sure she makes you feel comfortable. Let's face it- who likes the dentist- but it's actually fun going to this office! We moved to Elliott Lake but still drive 8 hours for our appointments!

Every single time myself, my husband or our daughter visit Canal City Dental the first thing we are met with is those smiling happy faces behind the reception desk. Our Dental hygienist goes above and beyond for us. And the office manager Kelly is amazing friendly always there to help her staff and also the patients. My family absolutely loves everyone. Thank you everyone for treating my family as you would your own family xo

I have been coming here since I was little.
I've had almost always a very pleasant experience.
I always get super anxious before going as I feel like I am going to be ridiculed for my bad teeth and bad habits. However I have never had that actual experience ever.
The receptionist are always polite, helpful and understanding.
The dental team it's self is patient, kind, understanding and resourceful.

I know not everyone will have a great experience but if you are like me and you're feeling to anxious to go. Just call them it'll be okay.

I just had one of the best dental visits I've ever had here. Just moved to the Niagara area this spring and I chipped a tooth Monday night. By Tuesday at noon I had an appointment scheduled for that Thursday (today). Never been here prior to today, and was greeted and treated like I've been going there my whole life. Chairs in the waiting room are super comfy and the front desk staff is just amazing, helped me with my insurance issues and answered all my questions. My hygienist (Rodi) made me smile *no pun intended*, she made all the uncomfortable xraying procedures super easy and actually kinda fun with her jokes. The way she went about giving me cleaning instructions and just general oral health information was very good, she was patient and explained things very well. The dentist himself was amazing, explained the procedures and next steps for me very well. I'm already looking forward to my next appointment.

Such wonderful staff, they are all super polite and professional. A very clean and positive environment. Highly recommend this dental office.

Very welcoming every time I go in. Everyone who works there are very friendly and listen to your needs. The dentists there make the experience better, especially Dr. Motruk. Highly recommend coming to this office!

I joined Canal City Dental recently and I am glad that I did. The office staff are friendly. I usually don't wait more than 5min before I am called in.
Thanks for your survice

I called in to see if I could book an appointment to get a tooth removed and because I’m on assistance they said they aren’t taking patients on assistance anymore because “they don’t get paid enough” which is very discriminatory. I do not recommend them. Was a better dentistry when it was The Mews.

My family and I *4 people* have been going to Canal City Dental for years now. I don't usually leave reviews but I feel like I need to about them. They are exceptional people. Like a family. Every time I go in its all friendly faces. Everyone is super nice and we laugh together. They have been watching my children grow and I love how its always the same people working, that alone says alot about an employer. The new office is beautiful *love the chairs in the waiting room* and your all super nice.:) Keep up the great work and keep Smiling!:)

Don't accommodate parents during the pandemic. Got told to find another dentist because I had to re-schedule due to my kids being sick. Yep, it happens and more than once.

The staff here listen to your needs and make sure you understand all treatments suggested. I feel very welcomed every time I come into this office! I was nervous for my cleaning but Rodica is amazing and made the experience much better <3

Went to get my wisdom teeth removed and the dentist told me I should have them all removed at the same time in my first appointment but when I came for my second appointment they had only booked me for enough time to remove one and the dentist froze the WRONG TOOTH so he then removed the top tooth and the bottom tooth on one side then proceeded to ask the dental assistant if he should remove all four because they came out fast and she said “no I want to go home”. As terrible as that experience was the woman working at the desk was very nice and did all she could to help with the cost.

I have been going to this place for a few years now and I just can't take it anymore.the manager is so rude and condescending towards me and my family and the staff in general is really awful and unprofessional. Also let me not forget how dismissive the front desk is!

I remember this one time i was going there for an appointment and the dental assistant smelt like such heavy smoke I could barely get through it! PLEASE save yourself the trouble and DO NOT come here, if i could give this 0 stars I would!

They will harass you constantly to go in for appointments, they dont take "no" for an answer, and will hound you with questions as to why you cant make it. They expect you to be on time for your appointments, but will make you wait a while, and will reschedule you at a last minutes notice, but will get mad at you if you do it. Most of the receptionist are extremely rude and pushy, especially the older ones and the foreign ones. They're also very disorganized.

Reply: No, you were dis-organized long before covid. In fact, there were several instances where you tried to book me in for appointments that I nor my spouse had made, and told me of them the day of, hounding me about ways for me to come in. And after todays events, I want no further business with you.

I am beyond impressed with the care and professionalism. The office staff is more than accomodating and very friendly. Dr. Cheema was so nice and my visit was virtually painless. Rosie made me smile bigger and brighter than I have in years. I have nothing but good things to say about this clinic.

As a single mom with three kids, I lack time.and money! Lol. I find the staff at Canal City Dental super amazing. I have high anxiety when it comes to the dentist and they have helped me so many times to not pass that on to my kids. When we walk in, they make the kids feel super comfortable and it gives me peace knowing my kids don't have the same fears I have. I totally owe that to them.

The evening and Saturday appointments are a God send, since I work full time and can't miss any work.

They have worked with me when it comes to paying also.

Wouldn't go anywhere else

Always willing to work with you and it's a good thing with kids, you know how they like to make you late.

The staff are very accomodating and right away I felt very welcome and valued as a patient. The dentist was very friendly and took the time to listen and make a game plan right away to save my smile. I had a few questions, and they were all addressed and clearly explained; I even learned a few things about cavities and my oral health that I didn't know about before. The most important part is that the fillings I received here were on my front teeth, and they're phenomenal-you would have no idea that there were any fillings to begin with, which was what I was worried about prior to finding a dentist that could help. Thank you so much for helping me! Will definitely return.

It was great from start to finish. On getting my extractions to getting my dentures. I couldn't be happier with my new smile.

Only dentist office all go to, they literally take me in everytime I have a emergency as soon as I call my dental health could be better so I have issues time to time and they always make sure im all set and have no pain everytime I ask for help they deliver.

Never had complications with my teeth after being here always felt like a million dollars after I left. And even if I did they always told me they would take me in right away.

It's super rare to get a walk in as well and iv done it multiple times with a 10/10 pain and they took me in right away.

There amazing here and all never go to another dentist ever only place I trust cause they do 100% great job.

I will always stay loyalty to this dental office.

I think this office is great! They offer convenient times, including Saturdays, FREE parking, the staff is very helpful, knowledgeable and accommodating and the clinical team is patient and gentle! They even give you a large assortment of coffees and teas while you wait!) 5 Star Plus

They are conveniently located and have free parking. The receptionists were also really nice and helpful.

However, overall my experience wasn't great. It could have just been from it being an off day but I had to wait a long time for my appointment, and they were very disorganized. I am also someone who is anxious about being at the dentist, I told them that, and they did very little to ease my anxiety. Talking more at me, then to me, which just made me more uncomfortable. They cleaned my teeth then had me wait another half an hour before I saw the dentist. There were also various technical issues that lengthened the whole process.

I understand that COVID changes things and makes it a little harder, however my experience makes me unsure if I will go back there.