Capital City Specialty & Emergency Animal Hospital

We had to bring our cat meatball in yesterday and got some bad news and unfortunately had to put our guy down. It was a very tough decision to have to make but this clinic made the experience the best it could have been. Our vet Dr. Strong was very knowledgeable and compassionate, we will forever appreciate the care our guy received. Everyone at the clinic from the front desk to the vet tech and vet were all very supportive and kind. I hope you all know how much your kindness matters.

I was shocked that a few days later we received ink prints of our deceased dog in the mail …why they didn’t ask us first shows how insensitive they were to my wife’s feelings.

I am so grateful for the care they gave to my beautiful kitten. She had a broken arm and needed surgery. After taking her to another animal hospital they sent a referral for surgery to here. I received a call in less than 24 hrs and had an appointment for my fur baby to get all fixed up the next day. They were so helpful in informing me of next steps, post operation. The vet that did her surgery was so nice, he did a great job! Magic will be cuddling with her big sister soon enough. Thank you for taking such good care of our special kitty.

My 13-year old kitty needed dental surgery. Suffering from a major case of gum disease, broken teeth, nerve pain and rot. She wouldn't stop rubbing her jaw/mouth, leaving open wounds around her face from constant rubbing. It took us 6 months and 3 vets to finally find Dr. Emma Thom at Bytown Cat Hospital who wasn't afraid to treat her and recommend her for surgery. The previous 2 vets were hesitant to operate due to her age and related pain and skin irritations. We were treated like a number in a machine. She was looked at like a problem child. I wouldn't put my girl in the hands of people who lacked empathy, compassion and confidence in her and her situation. Dr. Emma Thom at Bytown was our third stop. She referred me here to see the Veterinary Dentist, Dr. Graham Thatcher - apparently the best in the city AND HE IS! Wow - what a change, a total flip in experience. Our dental consultation was scheduled on the sameday as the surgery which I wholeheartedly appreciated since we went through 2 prior separate dental consults.plus, the 3rd with Dr. Thom who performed a thorough dental examination, opening her mouth and going through each tooth charting down what she observed - no other vet could get her to remain calm and at ease like Dr. Thom.

When arriving on surgery day, Dr Graham Thatcher had consulted our file prior to us arriving, he was ready and totally prepared. He even asked me to call him Graham. He treated little Jazzy girl like a Queen, embraced her with kindness, spoke softly with her, even kissed her on the forehead and hugged her while examining her. He walked me through every single detail of the surgery, line by line of each step in the procedure, with patience and enthusiasm that the surgery would be successful. He promised me he would treat her like she was his own. I started crying in the examination room.and balled in my car. I just wanted her well taken care of - and, I was so touched to find someone that was treating us with care and respect. Graham removed all her teeth and she is now toothless! He scheduled a complimentary 2 week check-up and I am happy to say that she has fully recovered. It's been 5 months since surgery. Jazzy girl is living post-op completely free of stress, nerve pain, swelling, and oral/mouth/teeth issues. She eats just fine, even dry food. From the bottom of our hearts, THANK YOU CAPITAL CITY, THANK YOU GRAHAM for being here in Ottawa. This city NEEDS YOU!

This vet is fantastic! My cat went here for dental surgery and Dr. Thatcher and staff were beyond wonderful. They cared for my cat as if it was their own. The vet made me feel so comfortable and confident in their care. Im happy to say my cat is now perfectly healthy

We had a very sad and sick cat and were told he needed all his teeth removed. As humans, we were horrified at the idea. But Dr. Thatcher (and team) were so wonderful, they explained everything clearly, treated our boy so well and did an amazing job with the surgery and the after-care. Dylan (our cat) is a new boy! He is so happy, his litter habits and eating habits have turned around to what they used to be years ago, he has so much more energy and is fully engaged and cuddly again. The decision to do this was a scary one, but it was the right one - especially at Capital City Vets, and especially with Dr. Thatcher and his amazing team.

Wow, service et personnel extra, ils ont bien pris soin de mon chiot ils ont été génial merci beaucoup

Extremely kind, well informed, professional staff. Grateful to them for taking such good care of our dog Levi.

My kitten's eye needed attention and my regular vet was unable to see us, recommending I get to an emergency clinic. Carrot had excellent care, I got clear post-visit instructions, and they followed up with our regular vet. Kitten was purring up a storm for the staff, he felt that comfy.

While the reason for the visit was not a positive one - lump found in our Berner which ended up being an aggressive, uncurrable cancer, so we had to euthanize, the staff was AMAZING! They understood the gravity and difficulty of the situation and were extremely understanding, sympathetic, and accommodating. The vet took the time to explain everything in detail, provide us our options, and were extremely supportive of our final decisions - which was made with the dog's comfort in mind, versus us being selfish for more time with a dog that would be suffering. They put our minds at ease that we were making the right decision for our dog and gave us the space and time to say our goodbyes. The empathy and professionalism shown was exemplary and the experience would have been 100x worse without them. Thank you for all you have done! All of the staff were AMAZING!

Had an emergency and was turned away from my own vet and Capital Emergency because they were busy. I drove to Eagleson Vet Clinic with a whimpering dog on my car floor where they took his vitals to ensure he could wait for emergency care. Capital does not have enough staff? Is that the issue? Yet Eagleson Vet Clinic was able to take us as a walk in. Will not recommend Capital as an emergency choice at this time!

Extremely impressed with the customer service and front line staff. I sent an email with a few questions (important to note my dog is not a patient) and I received a response within minutes with a number solutions offered and all my questions clearly answered. I have not brought my dog to be seen yet but based on the quality of customer service I was so impressed I wanted to share.

Went here and saw Meredith and Dr. Wu for triage as my kitten hadn't been eating among other issues. We were greeted with smiles that quickly dispelled my anxiety that had been developing for a few days. I felt like I was part of the conversation vs being aggressively directed, which I greatly appreciated. I was also given clear direction with a reaffirming attitude that put me at ease. I thank the hospital and the staff during what to me was, a distressing time.

Excellent care. I was able to get my dog in for an emergency visit within a few hours of my call. Dr Wu was wonderful. He explained the whole procedure in detail. All the staff were so caring. My dog can be reactive to other dogs and right away, they set us up in a separate room to make sure he was comfortable. Morgan and I thank you so much for everything:)

Brought dog in for vomiting. Took X-rays and said he had an obstruction and possibly tumour. Wanted to hospitalize him. Brought to own vet and turns out it’s gas. Yes gas. Resolved itself. Spent almost $2k for nothing. Lacked compassion and assistance. Terrible.

We were given an appointment for an assessment the same morning we called. It was such a relief to know our dog was finally going to see a vet! Cordial and caring staff. Vet helped us understand the possible causes of our dog’s illness, possible diagnoses, as well as options for treatment. We had great confidence in his advice and our choices. When we had subsequent questions, our calls were answered and messages passed to the vet.

If you need urgent care for your pet, this is the place to go. Everyone who works there show such compassion sick pets and their mums and dads who are worried about their fur babies. Thank you so much for taking such great care of our boy Buster!

Amazing veterinary hospital. Brought my cat, Bella, in when she accidentally cut her paw. They were compassionate, transparent and thorough especially after such a scary experience. I hope to never have to visit for an emergency again, but I know if I need to, my pet will receive the best care here.

(The little heart on her bandage was put on by the team here, it warmed my heart)

A big thank you to Dr. Kara Magee and her team. Bailey Buttons finished her chemotherapy protocol this week and is in full remission. Yay! Thank you to the kind reception staff, all the assistants and technicians who looked after Bailey and especially Dr. Magee who kept us hopeful even when Bailey did not respond to the initial treatments as we hoped. Dr. Magee did not give up and persistence paid off! We are so happy to have Bailey Buttons feeling better and in our lives for a longer time! From Tracy, Taryn and Bailey Buttons!