I recently experienced excellent service for my Impala. The staff was highly professional, efficiently addressing all my concerns. The service was prompt, with a great price, and everything was taken care of in the right way. I appreciate the expertise and dedication of the team. Highly recommended for anyone in need of top-notch car service!
At the time I post this message, I've been doing business with these guys for 5 years so far, and I always look forward to doing so for many more years to come, especially whenever I need work done on my car. They are honest, reliable, and know the true meaning of excellent and professional customer service. Please keep up the great work!
What can I say? Been a customer for years (should have submitted a review long ago). Trustworthy (aka honest) reasonably priced, dependable, willing to accommodate a customer's schedule (as best they can). Not to mention the fact that John & Jesse (& crew) are great guys to deal with.
It's so great to have not just steller mechanics + service, but trustwory ones. Thank you for always taking such good care of my car with reasonable rates!
I have been going into Car Lane since I moved into the neighborhood 18 months ago. I have a 10 year old F150 with 360,000 km on it and have been using them for regular servicing, and a number of larger issues that typically arise on a well used truck. Jess and his crew are very professional, meticulous and do what they say will when they say they will do it. 5 stars.
I had my muffler replaced, and I was told that there was a hole that I could contact a local welder to have fixed. When I brought it in to the welder a couple days later I was told it was a write off. I had to get rid of the car because the underbody was so badly corroded and compromised. I would have really appreciated it if I was told about the severity of the issue before the muffler was put on.
Really really Good shop great prices just next to impossible to get ur car in for repairs waiting list is always like 3 to 4 weeks out. Amazing staff as well.
We had the absolute pleasure of dealing with Mark when navigating some major issues with our SUV. Mark was fantastic, super knowledgeable, kind and most importantly fair. They got our vehicle in even though they were busy, and had everything fixed within days. We really appreciate all their hard work to keep costs at the original quote, including sourcing parts for cheaper so they didn't go over, even though new issues kept popping up. Truly honest people, I will recommend Carlene to everyone I know.
Very pleased with the service from Car Lane. Had my alternator replaced, tires balanced, and they let me know of an up coming repair needed. They were understanding of the budget I was working with and came up with various options to help me get me back on the road.
I had quite a bit of work done on my wife's car, and at the end of it all, I was impressed with the professionalism and quality of work done. Mark was great to deal with over the phone, explained everything that should be done, and never felt like I was being pushed to do anything that wasn't required. They gave me a great breakdown on price, and i found it was at par if not cheaper than a lot of places. Given the fact that they are swamped with work, they had the car done in no time. From start to finish, great job! I would highly recommend Car Lane to anyone I know.
5 stars for sure. First time customer with urgent repair issue. Car Lane people were professional, helpful and got me in on a very busy day. Excellent experience.
Terrible communication from service advisors. More than once now my car has been dropped for the day and I have to call at the end of the work day to find out the work isn't done, no follow up appt suggested, no quote on the root cause of the problem.
Frankly no real interest in fixing the concern or suggesting I take the vehicle elsewhere. Instead just excuses about how busy they are and telling me I should 'get fixed soon', as if that's not why the car is there in the first place.
Disappointing experiences from a shop that has such a high reputation for customer service
Brought my 2005 Forester in for a custom quad exhaust and boy did they deliver looks clean sounds awesome not to loud not to quite the mufflers they used makes the rumble on these cars sound amazing! Great job!
Never had any issues getting work done here, great service, decent price, my only little peeve would be that it takes a while to schedule service, on average, lately it's been 2 weeks so plan ahead. But that's a good thing because it means they are very very busy:)
Very fast, very friendly service. Didn't overcharge me. I went in expecting to spend a mortgage payment and left happily surprised. They're going to be my go to service place from now on
Again and again I receive great service from Car Lane Auto Centre. They get you in the shop quickly, identify the problem, provide possible solutions/recommendations and are very fairly priced. They are honest with their recommendations about the lifespan of a part or if that part is necessary.
I’ve been taking my cars here for years, and they are always honest, helpful, and fair to customers. I trust them fully in their assistance with any vehicle I’ve ever taken to them!
Quick service and the techs were very knowledgeable. Price seemed very fair for the quality of the products! Got my exhaust replaced to a stainless steel system and I'm very happy with the results
These guys do great work and are trustworthy. My car feels like new after they did an exhaust repair, and I thought it was on its last legs. Highly recommend them.
You can always depend on the men at this shop to provide you with incredible service, and total honesty. Family owned business, I don't take my vehicle anywhere else for repairs. Highly recommend.
Been here twice with 2 different cars for exhaust work. They have the right people and the right equipment to do the job right. Both times work was done on time and as quoted. This is the place to go when you need work done on your car.