Car-On Auto Sales

Against warnings from friends, I went to this dealer to buy a 2023 Tacoma. I initially made a deal on one, for zero cash trade on my existing truck. The initial sale went well until I received a call from the salesman (owners son) that another one, is also available. I expressed interest in this one, and drove in again - 200km (return trip), to test drive the truck. Once again, I agreed to buy option number two. I texted the salesperson to confirm this is a zero cash deal, pending inspection of my vehicle. All was agreed. I back in again (3rd time, lots of driving). They confirm my vehicle is as described and there is no issue with the vehicle. I then get presented with a note that I will owe approx. 750.00 because the second one I opted for is slightly more valuable. That wasn't the deal, the salesman nor sales manager didn't back it, even though I showed the text of his confirmation and we shook on it in good faith. I then ask to default to the original truck I had agreed on - it's sold to someone else. They had a $500.00 down to hold the vehicle as well. If you're used to dealing with new car dealers and like the experience, don't go here. They don't stand by their promises, or agreements in good faith. This is a typical used car lot. The admitted they made the mistake and wouldn't stand up to it.buyer beware.

Bought my SUV from Car on April 2023.
Thought they were great, even when my ac wasn't working they "fixed" it. Turns out they fixed the cheap lines but didn't fix the compressor that was shot. They owe me $500 for the part plus labour. I was lucky or that would cost $3000+
Did I mention the y sold me a car with an open recall?

They didn't only served me, they also saved my time and money! They gave me multiple choices related to my budget. Steve and Zain, both worked cooperatively with me.
The company has professional front desk agents, so welcoming!

I recently purchased a car from Car-on Auto Sale and had a fantastic experience. The staff Khalid, Mario, and Oday, were professional, efficient and knowledgeable. They helped me find the perfect car and made the purchasing process smooth and hassle-free. I highly recommend Car-on Auto Sale for their exceptional service and commitment to customer satisfaction. Thank you!

Je recommande à tout les acheteurs venant du Québec de rester au Québec. Leur mécanicien est incompétent. C'est notre 2e achat chez Car-On et certainement le dernier. Vous aurez un meilleur service d'entretient et de réparation au Québec. Ne perdez pas votre temps avec eux ils ne veulent que votre argent.

I dealt with Mario as a sales man, and Oday for finance. They both did an outstanding job!

Have to say these guys are good, really good. For starters the pricing is lower then anyone else's when I compared before going to see the lot.
They can afford this because of the volume they move. You wouldn't know that because they take all the time in the world from the start to the finish with you and go above and beyond to make sure your happy with your purchase

Dan in finance moved mountains to get me approved for the SUV I wanted and Greg in sales is a laid back personable guy who knows everything about each car on the lot.

Awesome job guys I'm really mean this.

Buy from these guys you would only regret not doing so if you go elsewhere

I have recently traded in my 2012 Honda Civic for a 2017 Honda Ridgeline at Car On Auto.

The experience I had with them was beyond my expectations.
My main contact was Saffy who handled the entire process and made sure I was able to get everything I needed for my new truck! He made sure I was able to get a reasonable deal on my trade in and made the entire transaction as smooth as possible.

On the finance side I had Oday taking care of everything. He was able to get me a good rate and made sure I was clear on everything that I was signing. I really appreciated the fact that the Carfax was provided and we went over it together!

They allowed me to inspect the vehicle at a third party garage and repaired everything that showed up during the inspection.

I would also like to mention Mike (Sales Manager) and Ricky (Service manager) for being understanding and took in charge of the repairs after my purchase of the vehicle.

I had a few things that needed to be swapped that showed up after the purchase of the truck (backup camera, tail light etc.) and they took full responsibly of it and got them fixed asap!

Every dealership has cars, but not everyone can keep up with the level of customer service I got from Car On Auto!

You have definitely got yourself a repeat customer!

Thank you for all you did!

Car-on provides their clients with a rushed and impersonal shopping experience, even limiting the test drive to 15 minutes (yet suggesting a route that takes less than 10). Once I committed to a purchase by leaving a deposit, my delivery date was missed by several days with little to no communication in between. When I was finally contacted by the finance manager, I was told the delays were to my benefit and received a shopping list of repairs and new parts the car required to pass a vehicle safety. When I took delivery of the car, I was able to confirm that most of these repairs were not as recent as I was led to believe.

More recently, 2 emails have gone completely unanswered after I reached out to inquire about a missing lower engine shield that may (or may not) have been left off during the servicing at Car-On, and to get an invoice for the winter tire package I had purchased so I had a record of the wheels and tires fitted to the car. No reply. Absolutely zero after-sales support which is unfortunate as the overpriced window tint I paid for already requires repairs but I will pay out of pocket to get it done somewhere else.

Unable to recommend this business. A vehicle purchase is a big deal, best to go somewhere else that will treat it that way.

Had a wonderful experience with Saffy and Melinda! Came out of there with a pathfinder that I LOVE! Would highly recommend!

They were awesome to deal with. Super friendly and approachable. Greg was incredibly helpful. Richard was patient and understanding and easy to work with.

While it didn't work out for us this time around, we will be back! 100% recommend this place.

I was very rubbing when I found out that the car on the site was sold a week ago, it's not professional!

Wow, once again it was such a good Experience, my wife and I came in and she bought a Rav4 and I got a Ridgeline, we got top dollar for our Trade in, couldn't be happier, Greg was very knowledgeable and awesome to chat and work with. Dan was again putting his magic touch to give us the best finance possible.
Car-On has a great team and they make you feel like family. We are repeat customer and will be for many years to come!

My worst experience at Car-On Auto Sales on March 18,2023.

I was at Car-On this afternoon looking at the Audi TT that was in the show room.and the sale rep Mike was extremely help full; his work ethics was excellent his customer service exceptional.

On the other hand, the appraiser body language and customer service were unacceptable and his body language not to mention his personality came off very abrasive.

He failed to introduce himself or his acting position. He was requesting to test drive my vehicle without showing me any credentials which is unacceptable.

As a customer service I had the worst experience he was very judgmental, and prejudice and walkway leaving me with no further service.

I will never forget the said experience and will not hesitate to voice my option to others in my profession and to publish on my portfolio concerning the business work ethics that was portrayed by Car On.

Called on the 11th asking about a specific vehicle. Mike told me it was available. Showed up on 13th, Mike was gone, another salesman showed me that the vehicle I asked about had been sold on the 7th. The man flat out lied to me.
On top of that, the second vehicle I was interested in was sold pending loan approval.

Lied to get me to show up and m

Made me deive across the city during rush hour for nothing. Even now, almost 2 weeks after that vehicle was sold, it is listed on auto trader and car gurus so they can mislead people onto their lot.

The other salesman I then delt with was nice and I almost didn't leave a negative review because of him but what Mike did is inexcusable.

Terrible service, lots of promises, no action! Shop elsewhere. Finance Manager and General Manager (Simon Caron) don’t return calls or emails, you work in a customer facing role, learn to communicate!

I did buy my last vehicle from them and had a great experience. Disappointed with the way this has gone! They do have fair pricing and a wide variety of choices.

Excellent service. They have so many cars it can be hard to choose one. Very clean when we picked it up. Greg served us, and did a wonderful job with everything.

I needed a truck for camping, and was going to buy the wrong ratio for towing! I'm happy we talked to Greg at car-on. Thanks Hemi!

Basically you can come here, get a good car, for a good price, with good service OR you could waste your time and money with new car dealers trying to rip me. RING THA BELL GO GREG

Fantastic car dealership! Hassle free, great selection and great prices. Truly the easiest way to buy a car or truck. Gabriel and Richard made it happen and got me into the vehicle I had wanted. Second time buying from them and would recommend to anyone looking for vehicle to head to Car-On.

Mohammed was amazing! He helped me find the right vehicle and took time to explain all the features. He is a genuine sales person, has a lot of knowledge about different cars to guide you to the right one. Melinda was very helpful and made the sales transaction seamless. Definitely recommend the team of Car-On.

Mario was very easy to deal with and made the whole process smooth. Everyone in the place was very nice and accommodating to us.
Our vehicle was ready to go on time at the appointed day.

Première experience pour nous d'acheter une voiture en Ontario. Nous étions anxieux par rapport aux modalités (taxes, inspections de la SAAQ, etc). Car-On nous a offert un accompagnement génial. Nous avons rien eu à faire. La voiture a été remis à niveau sans aucun frais pour nous. Le jour que nous avons récupéré le véhicule, nous avons même vu que l'air climatisé ne fonctionnait pas. Ils ont tout réparé sans que nous ayons à faire valoir notre point et sans aucun frais. Nous avons eu un super service d'Audrey et d'Alexandre (vendeurs) et de Mélinda au financement.

Cependant! Le service auto laisse à désirer. Dans l'acte de vente, l'air climatisé du véhicule devait fonctionner. Ils l'ont réparé sans problème, mais le responsable du service de réparation ne savait pas ce qui avait été changé. Auncun façon de le savoir. On le dérangeait clairement et il nous a dit que c'était une grosse journée. C'est un manque de professionnaliste. Ils ont même laissé une lame de rassoir sous le capeau. Attention aux doigts! Ils ont oublié de mettre le bouchon du système de climatisation et nous devons les recontacter pour le ravoir.

Je recommande vous recommander le service de vente, mais il faut surveiller de très près le service de réparation.

Shafted described my experience. I purchased a 2017 Jaguar XE for $32k and was promised to have side boards painted. Said waiting on paint will call. They never did. Also never got full gas tank as they advertise, safety check was flawed (rear driver parking light was burnt after safety signed off) and suddenly have faulty PCV valve and lean conditions as per check engine light appearing 4 months later. Just after period I could do something. Also was not told the vandalism report on carfax was $8100k which I’m now told significantly lowered vehicles value if I wanted to trade it in (loss of $10k value). Was suggested likely something like camera or laptop stolen from inside. That’s bs. Should be honest and not shady. Do your research and have independent safety done and vehicle inspection. Not first person to have similar experience and absolutely no service or follow up by CarOn Auto. Buy elsewhere. Let’s see if the manager will do me right but unlikely.

Sent an email to check out if a car was in stock. They did get back to me in a day and yes it was. Then when I found a van closer, I thanked them for the information and got a snarky reply back. Their auto reply has sent me an email everyday since and the unsubscribe button doesn't work. Not worth the bother.

Had a bad experience buying a car from this dealership. After agreeing on price with manager over phone, I drove out there (40 min drive) and found out it needed a new transmission. Went ahead with the deal as it was still affordable only to be told that the owner didn’t want to sell at original agreed on price. My time was wasted and managers don’t seem to have any authority. I wouldn’t recommend.

Very good selection of cars and trucks and very friendly/helpful staff. I'm enjoying driving my mazda 2!

Great bunch of people, we bought a 2019 Subaru wrx at a great price. I recommend anyone looking for a vehicle to shop here first. Thanks to Issa and melinda for the great service and thanks to the crew behind the scenes who got it ready

We had a really bad experience with this dealership the let us wait for about 30 minutes for getting service I will never go to them anymore when u wana go to buy car for them the act like angel but when u wana sill ur car the don't give respect anyway u have to fix the way u work guys

Called for service, Rick from service was disrespectful and couldn’t give me a date and time to bring my car in. Made it feel like it was my fault that he’s short workers. Also tells me I have to pay the diagnostic for the warranty claim with peoples choice. While other places don’t charge diagnostic while going through people choice warranty. I tried going here twice for service as PCW says I would save the deductible but it’s not worth it. Mistakenly bought my first vehicle here. I can say I’m glad I bought the warranty and you should too if you buy a car here…

I wrote an email to ask either car available or not. After I heard that it is available we went to there and they said that they already sold week ago! Now 3 more weeks past and the same C-max listing exist. I thought that buyer might change their mind and I emailed again, still they say its sold! They are not updating their listings! The only they care that to show more other options when you step in there!

Alex was fantastic throughout the entire sales process and after sales support. He was honest and upfront, my wife and I came out of the experience with a Hyundai Tucson that we are very happy with.

Dealing with Melinda for the financing was smooth and she made us feel very comfortable with our decision. She got us the best deal for financing and even made it with our own bank so we can go through our own bank app to see it!

All together this was a very good experience and i felt supported and comfortable the entire way through.

This was a very much no-pressure environment!

I do not recommend this place. They will rip you off and sell you a blatant lie! I lost my deposit money on ‘’service fee’’ as per Mike, he said he spent 1000 dollars on service part when i was told there was nothing wrong with the car. I’d advise to look elsewhere where they actually care about their clients.

Amazing experience. Saffy & Melinda took great care of me. Melinda fit my exact budget. They were honest, and amazing. The only regret I have is that I shopped around a couple places before going to this dealer. Would have saved tons of time. 10/10 would recommend & will definitely go back here to finance future cars. Thanks Saffy & Melinda.

The ad about the car I'm interested in is still on the market.but it was sold 3 weeks ago.the service was just awful

Bought 2 vehicles from them and great service. Richard in finance will get you the best rate. Alex in sales will find you the best vehicle for your needs. Rick in service will ensure it's running in top shape. Very patient and professional team. Thanks and will see you guys next time.

Good car. Ok service.

We did wait for more than two hours to pick up the car in store (with appointment), rushed to sign everything, then it took two months to get our deposit back, and an extra key - but everything worked out in the end. The sales manager, Mike Brown, did a great job at solving our issues. Thank you for your hard work.:)

Excellent car and excellent service! Saffy was great help in getting me into a quality vehicle and it has treated me very well (2012 Subaru and no issues at all for the past 6 months).

Highly recommend!

My car was delivered to Sudbury from Ottawa on a flatbed - which I paid for. It arrived with a 1/4 tank of gas and no electric charge. Very disappointing. Makes me wonder what else was skimped out on - was the oil really changed as they claim they do? Service was OK but there wasn't much to it. I contacted the dealership and told them which car I wanted. They just had to do the paperwork and arrange for delivery. I will say that the finance guy I dealt with (Dan) was helpful but I think if you pay $30K for a car the least they could do is fill it up.

Car-0n Auto Sales.

The idea, the name, were the brainchildren of Guy Caron, its founder. While in school in Montréal, Guy continued to be impressed with sports cars and recognized an opportunity to import them into Ottawa. In May of 1984, he made arrangements with a like-minded dealer by the name of Knott in Pierrefonds, who sold him his first of thirteen RX-7’s. Guy fixed it up and soon found a buyer in Corwall, then re-invested his own money into a Celica which he quickly resold and so, a small business took flight from entrepreneurial spirit.
In the fall of 1984, his father Rhéal gladly agreed to sign-off on the necessary documents for Car-On to become an official, albeit humble dealer specializing in pre-owned Rx-7’s, Celica’s and Preludes.
Guy continued to operate his business until 1989, when it was time to move on to his professional calling of pharmacist.

Years later, his brother Pierre took on the name and business and, through hard work and sacrifice made it into what it has become today.

I recently bought my Suv here. Mel and Dan were wonderful in helping me get the vehicle that I needed and making the whole process easy. It was very welcoming and they were kind to my kids, whi are a handful at the best of times. Thank you so much to Car-On for making this experience less of a headache and more of a quick and painless joy.

I purchased a 2008 Grand Caravan from Caron Auto Sales in Ottawa. The Sales Rep Robert, was very considerate of my purchasing needs. He was very nice and extremely thorough. Robert was a pleasure to deal with. All of the staff were extremely friendly and I found this to be the absolute best car buying experience I have ever had. I highly recommend anyone whom is looking to purchase a good used quality vehicle to definitely check this dealership out. You will not be disappointed with the excellent quality, Sales Team, Staff, or Service! Thank-you Robert 5 Stars Shell Rob

Really bad place to shop cars.stuffs are really unreasonable even for a simple test drive they made it so complicated. I’d rather pay few bucks more, than shopping here

Very unprofessional wouldn't recommend! They wasted my time never got back to me on the progress of my application after they seemed pretty confident getting me into a new vehicle I had a downpayment/ co-signal all ready to go! Horrible experience! I would have at least appropriate a phone call letting me know what the problem was! I had to get a vehicle from another dealership.

I had a great experience there. The staff were very professional and courteous.
I also like the fact that my SUV was fully serviced and fueled upon receiving my keys.
Thanks a million.

This is a great place to find the car I was looking for. Thanks to Saffy's professional help I was able to find the car I was looking and for the price range I was looking for as well.

Horrible customer service. Never been lied to more by a sales representative. Avoid at all costs if you can.

Apparently on a car with 25000km you change AC fluid, transmission fluid etc which is how you justify your one price when in reality nothing is done. Regardless shady sales tactics. I would go on in details but this really isn’t worth my time

Marcel was helpful, sincere and worked diligently to earn my business.
Dan was efficient and competent. Satisfied client, thanks guys.