CARSTAR Ancaster

Brought my car in on a referral from a mutual friend of mine and the owner of this shop. I wish I hadn't. I'm a single mom of 2 special needs boys and my time is scheduled and limited. I brought my car in after a car hit me and then took off. Joe took pictures of all the damage that I pointed out plus what he saw. They had my car for 3 days. When I picked my car up I made the mistake of assuming they completed all the work needed which was photographed by Joe. You can imagine how annoyed I was when I got home to see the paint chip was not fixed at all. Instead of simply acknowledging that he (Joe) made the mistake of not communicating properly with whoever was doing the work and apologize he instead was incredibly rude. He then proceeded to lie and say he never took pictures of the obvious missing paint that i pointed out to him and my mother.
My time like everyone else's is precious and valuable. I didn't appreciate it being wasted. To top things off I accidently left my son's handicap placard (this is my fault. I know but who takes a handicap placard? !? !) in the rental that was provided by the shop through Hertz. That conveniently was no where to be found. I'm only left with the assumption that it was taken by either the shop or the rental company. If I could give this place a minus rating I would.

Courteous and professional throughout the repair process. Always very quick response and regular updates. The repairs themselves were done to the highest standard and they also cleaned the entire inside of the vehicle. A+ service. Thank you.

Very professional and friendly staff, great communication, repairs were completed within timeline outlined by staff and vehicle was returned like it was new - vehicle cleaned and interior detailed. Highly recommend!

This business is amazing from start to finish.they ease your mind about fixing your car.they are kind, knowledgable and efficient.
I have been here 3 times. Highly recommend

Always a pleasure working with this location, the staff are very friendly and the paint work they do is top shelf! Thanks to Joe, Fred and the crew!

Best value lifetime warranty.excellent workmanship.use only uses quality parts

They don't cut corners.they only do quality repairs with lifetime warranty.

Very good experience with this Ancaster branch of CARSTAR. Delightfully professional and expeditious, from the office staff through to the shop. The work as quoted was completed in a rather timely manner; the results of their labours were quite stunning. I do recommend their travails for all car body needs.

I had a great experience! Had to bring my vehicle for a rear bumper replacement through insurance. The staff were very friendly and professional. Had my car back at a reasonable time and it was immaculate!

I had an amazing experience with them!

I had an emergency yesterday- my tire got punctured and could not retain any air put in. I did not want to tow it so I began driving to Canadian Tire but on the way I saw this mechanic and decided to make a stop since by now I was driving on my rims and could not proceed any further.

Despite not having an appointment and the shop being very busy, the owner still took care of my car. He jacked it up for me in his parking lot and changed the punctured tire. He did not even charge me at all- just told me that he didn't want me driving in unsafe conditions.

The owner is the most knowledgeable, and kindest mechanic I have ever met. I am very grateful for the coincidence of my car stopping right by his autoshop. I don't know what I would have done without him and he saved me a lot of money since I avoided calling a tow truck in the end.

I recommend this mechanic to anyone- they are super helpful, professional, and sympathetic!

Once again, thanks so much!:)

Always a welcoming environment and very helpful staff. I have specifically asked to bring my vehicle here for repairs as they do such a good job

I had reason to use Carstar and I felt that I got 5 star service. Carstar gave me a much better price than any of the competitors. The job was done quicker than expected and the quality of workmanship was excellent. I am sold on them.

Went here to get an estimate done on my car as someone hit my wifes vehicle in a parking lot. Was greeted by the very friendly ladies at the front desk and waited for one of the estimators to have a look at my car.

Fred was the gentleman who did the estimate for me. Super friendly and knowledgeable guy. Explained the whole process to me and answered any questions I had in detail so I would fully understand. He even remembered to ask me if we should include a rental car on the estimate which was a huge save as I would have never thought about that. He did up the estimate, we reviewed it, he asked if I had anymore questions which I didn’t and said that if there were any issues or questions at all that his card was attached and to call him anytime.

Excellent service! Nice to meet you Fred! Thanks Carstar!

Extraordinarily customer-centric from the owner to the desk staff! I was referred to them by my mechanic whom I trust highly. I'll post again when repairs are completed to comment on workmanship.

Took my car here to replace my windshield. When I first called, the girl answered the phone gave me a quote for more than $500.
I called my insurance & they I’ll use my $500 deductible. When I picked up my car, the bill was less than $300. They knew it went to my insurance. I told them I was quoted over $500 & that’s the reason I went through my insurance or otherwise I wouldn’t use my deductible. With back & forth phone calls. They send me copy invoice they send to my insurance for additional cost, to make the invoice $500. What a joke. I’ll never go back.

The front desk staff is very professional.
The job was done excellently.
Was told initially that it is a 2 weeks job but for some reason, they kept the car for 3 weeks before starting to work on it, when I started to complain they acted very fast and finished it in 4 days.

They are very professional in the work they do. My car looks brand new! They communicated everything to the time the car was being worked on to when it was ready. Awsome staff there! Thank you

Carstar is a great place to take your car if your not paying for it! Someone hit my car recently, and I took it to carstar for a quote. The people at carstar were very friendly and helpful, but when it came to the quote they quoted me over $2500! They said it was 17.3 hours labor and it would take 6 days! The accident was quite minor and was only a few scratches, some missing paint, and a broken side marker lens. I thought that quote was absolutely ridiculous so I took my car to another shop and the other shop was much more reasonable and quoted me about $830! I’m sure carstar is a great place if your insurance company is paying for the damages, and I cannot say anything about the quality of the work. If you plan on paying for the damages yourself I recommend looking elsewhere.

Horrible experience, rude staff and slow timing. Staff are often unhelpful and condescending at times. Would not recommend if you want good and reliable service.

Terrible experience- rude, unprofessional, gaugers. Go somewhere else. Overall just terrible.