CBI Health - Toronto Eglinton

I was seen by Shayna for physiotherapy services. She was always extremely pleasant throughout our sessions and provided me with great quality patient care. She looked after my injury thoroughly, implementing exercises for rehabilitation, and following up on those exercises in each of our sessions. The treatment plan was reviewed with me prior to each session, which was helpful throughout my recovery. Everyone in the office is very helpful and welcoming!

Great experience at this clinic. Shayna Silverberg was my physiotherapist. She developed a series of exercises specifically designed for my situation. By the end of my sessions, my pain was completely gone!

Not a great experience for me. Lauren was really rude and didn’t care what a patient is going through. Never going back again.

Lauren and the whole team helped me recover from my motor vehicle accident. Lauren was always positive and professional and made rehabilitation a joy to come to. She sped my recovery and fixed my injured arm. I would highly recommend her to family and friends.

Lauren Y at CBI provided excellent advice and physio therapy program resulting in a huge overall improvement to my back injury. She was kind, caring, very professional and really worked with me for a successful outcome.

Make me do the Test twice because they did a mistake on the job position.and they booked the second appointment without asking my availability.like I not doing anything and just seating at home.guys people are working too like you and we have scheduled.

The people who book appointment by email never reply, if you are not able to handle email appointment go back to phone

I would recommend to anyone, Griffin has been the best OT, I can’t thank him enough for helping me through the most difficult time.

Steven was an excellent physiotherapist and I found treatment most beneficial. Everyone I dealt with was very pleasant and I recommend this facility.

Steven Khuu was terrific! I highly recommend him! When I first came to him at CBI with sciatica, I couldn't sit for longer than 10 seconds without wincing & almost crying from the excruciating pain in my hip & radiating down my leg. Steven taught me exercises that significantly reduced the pain within days & allowed me to sit for longer & longer periods of time. Within only a few appts & several weeks of faithfully doing the exercises, I was virtually pain-free! Steven also took the time to explain the body mechanics & nerve responses that caused / contributed to my condition & how I could make adjustments to how I hold & move my body that helped me regain control & heal. I continue to do the exercises as a preventative with wonderful success & am rarely bothered by any discomfort.

Excellent professional and administrative staff.
Their customer service is excellent.
Their booking and reminder systems work very well.
Appointments are are on time.
All-in-all an excellent clinic.

After a work place accident CBI Eglington & Yonge was recommended to me to get some extra help, lucky for me the therapist are top notch, they showed me some great ways to exercise from home which was great in a pandemic they where always extremely helpful and willing to answer any question I might have had. Steven, Patricia and Aila thank you so much for all your help and encouragement it made a huge difference.

Thank you CBI Health Centre and Steven Khuu for fixing the torn miniscus in my knee. Your positive energy and the exercises you gave me have helped hugely. I"m back in action!

I highly recommend the CBI Health Yonge and Eg team! I suffered a workplace injury in January ‘21 and was referred to this location to do my rehab. My team was phenomenal! I was lucky to have Steven and Patricia assigned
to me. They not only put me through an intense physio/workout weekly but they also advocated for my care with specialists at Sunnybrook and my work restrictions with my employer. I just finished my physio and I feel great! The exercises both Steven and Patricia customized for my injury are easy to do at work and home! I was a bit hesitant to do physio during the peak of COVID-19 and multiple lockdowns but after my first session, I felt completely safe and comfortable. Steven and Patricia are both very patient and kind. You really need these attributes especially after a traumatic injury. It’s very important to trust the individuals who are there to help you recover. A big thank you to Ren for creating my twice a week appointments for 6 months that worked around my schedule. I am very grateful to the entire team and would highly recommend this location to anyone looking for top knotch care. Wishing CBI Yonge and Eg much success!

My experience doing physiotherapy here has been amazing. I had been struggling with a chronic ankle injury for almost two years and a couple months ago I decided it was time to get some professional help. After doing some diagnostics in the initial assessment, my physio (Steven Khuu) really helped me understand what was wrong with my ankle and what we could work on to improve it. The following sessions consisted of both treatment and exercises. For treatment, I received a combination of acupuncture and soft tissue work which really helped to ease the pain I was experiencing. For the exercises, Steven laid out weekly plans that were easy to follow and that would progressively increase the strength of my ankle. I felt really confident in his expertise and experience and sure enough, after 5-6 sessions I'm feeling almost at 100%. Definitely recommend checking the place out if you're experiencing any problems. All the physios are great but special shoutout to Steven for helping me get back in shape!

Shayna Silverberg is an EXCEPTIONAL physiotherapist. She was dedicated and diligent in ensuring that I get 100 percent better, as safely and quickly as possible. She is extraordinarily knowledgeable in her field and makes each session comfortable and worthwhile. Shayna is also a genuine and warm person making the whole experience a positive one. I am grateful to have had Shayna as my physiotherapist and for all of her help. I would recommend Shayna to family and friends in a heartbeat.

I had an amazing experience at the CBI Health Centre on Eglinton
The front desk Staff have been very sweet, patient and accomodating.
Shayna Silverberg was an absolute pleasure to deal with. Her warmth, knowledge, expertise,
care and compassion, really helped with the healing process!

I had a wonderful experience at CBI Health, and would definitely recommend it to anyone. My PT Steven was incredibly knowledgable, patient, and kind, and he really helped me get to the root of my stubborn running injuries. Thanks so much!

Advance professional treatment resolved my problem quickly. I would highly recommend Shayna and all the associates at CNI Heath Centre.

Dream team
Shayna- absolutely knows her stuff, genuinely cares and wants you to get well, goes the extra mile
Patricia- super encouraging during exercises, patient when you don't get it
Isla- motivating and warm, very clear instructions about exercises
Wren- customer service skills bar none

You may be feeling miserable because of your injuries but this team really helps to support you in your recovery

My favourite clinic in Toronto. Shayna is legit the best human on earth. She’s been able to help me through 2 ACL repairs. Her knowledge has really allowed me to continue to play sports and enjoy life.

Prices are very fair abs the service is superb!

Shayna and her staff are truly excellent and a real pleasure to work with. They are extremely professional, knowledgeable and always willing to help. I cannot recommend them highly enough and would return in a heartbeat, should the need arise

Excellent service! Very understanding, reliable staff I want to give a special Thanks to my PT/F Shayna Silverberg for her excellent knowledge and service, very understanding, compassionate to her client. She guided me all the way through until i got healed. I would definitely come back at CBI If ever I needed a PT again.

My experience at CBI health centre was excellent. The team was very friendly and motivating during my recovery. They followed all covid safety guideline.

Amazing experience while receiving services from Keira. She is a fantastic OT. I truly benefited from my experience with her and highly recommend her for anyone seeking an OT.

The team of specialists at CBI has been nothing short of amazing, compassionate and truly helpful. They are knowledgeable and professional and I would definitely recommend them to anyone in need of physiotherapy and / or other services. My experience with them has been very positive and uplifting. The staff has always been warm, friendly and ready to help. Even through the covid pandemic they have adapted and been able to offer their services virtually or on site when necessary. You just can't go wrong by going there! Also worth mentioning that their small but efficient weightlifting area is a real plus, at least it has been for my needs!

Thank you Shayna and Aila for your excellent service during my therapy
sessions. Your patience and understanding in the first weeks made it easier
for me. When I came in there I couldn't climb the stairs but thanks you guys I can now plus Im back to work I would recommend C. B. I attentive, patience and compassion workers thanks you again.

While I never met with my Physiotherapist, Shayna in person, I was very impressed with her ability to walk me through the exercises I needed to perform in order to get back to myself after my car accident. Were I looking for a physiotherapist post-pandemic and happened to live closer, I would definitely make an appointment here. Even if not, the system they are utilising in order to facilitate online appointments worked nearly flawlessly and didn't really hinder my ability to follow along with the instructions.

I can't say enough good things about Shayna, Physiotherapist & Manager of Clinical Skills and the clinic (CBI at Yonge & Eglinton). The reception and check-in are warm, polite and efficient. The clinic is clean, bright and gym area has lot of machines and tools to help you with exercises. I've been a patient of Shayna's for almost a year now and only after going to her (after trying multiple other physiotherapists) did I actually start to get better and fix recurring low back pain. Years of pain solved with proper treatment and care. You simply can’t put price on that. She's also very friendly, kind, considerate, and generous with her time and knowledge to make sure you fully understand all that is being discussed and go home confident of the treatment option you have chosen.

I highly recommended the CBI team on Eglinton! Unfortunately, I was in a car accident in August 2019 and sustained grade 2 whiplash. When I came in for my first appointment, I could barely move my neck and was in a lot of pain. My physiotherapist, Shayna, has been a pleasure to work with. She takes the time to listen to your concerns and is never in a rush. She also comes up with specialized treatments plans based on your injury and always explains the benefit of each. Dry needling was one of my favourites!
Fast forwarding to this day, I am pain free and almost have full range of motion of my neck again. I've had my share of injuries during my sports career and have seen many physiotherapists, Shayna by far has been the best one:)

Getting treated at CBI Health Centre at Eglinton was a great experience overall. My therapist, Shayna, was amazing in both personality and knowledge on my injury. I appreciated how she took the time to explain the benefits of each treatment and exercise and how each session was personalized.

The whole staff and their service was above and beyond. The receptionist, Grace, had a positive attitude and was accommodating.

I highly recommend the team at CBI. After accessing the Rapid Access Back clinic for my 3 herniated discs and sciatic pain, I was referred to CBI through Sunnybrook Hospital. I had seen two other physiotherapists before coming to CBI and they are by far the best team I've worked with. Shayna and company put me on a program to help me walk again and to work through my sciatic pain. After several months, I am 97.63% better and almost at 100%.

My experience at this clinic was wonderful. Everyone was friendly and knowledgeable. I felt at ease right away. I was in a traffic accident and had a concussion and whiplash. Shayna was my Physiotherapist and she was terrific. She was able to get my pain down significantly and restore my range of motion completely. She also has a great personality. Keira was my Occupational Therapist and she was very helpful with managing my other concussion symptoms and also life balance in general. She was very kind and helpful. Grace the receptionist was very efficient and friendly. Overall, a great experience at this clinic.

Incredibly friendly, helpful, knowledgeable, and professional staff. You are made to feel welcome right from the initial visit. Shayna (my physiotherapist) takes the time to get to know you as a person and not just as a patient. She always explains why she wants you do a particular exercise or try a particular treatment but never ignores your voice if something makes you feel uncomfortable. CBI's services were recommended to me by a friend and I in turn would recommend them to anyone in need of help.

I had the misfortune of being in a 4 vehicle accident back in March of 2019. Pallavi, my physiotherapist, has been a wonderful addition to my life. She is one of the most caring and gentle individuals I have ever met. I was introduced to the world of acupuncture by Pallavi a few weeks ago, it has done wonders for my lower back. She is an amazing physiotherapist!

(She really knows how to crack your back to get the kinks out!)

Adrian, who is helping me with my strength training, definitely knows what he is doing. He is patient and caring, and has put me through some rigorous training that has gleaned great results sooner than I expected!

(I can even touch my toes for the first time!) Wow!

I am very happy with what the two have taught me, and I have been applying my new found knowledge to my daily routine. Thanks Again Pallavi and Adrian for all your support and help! I am 90% back to my full strength in less than 3 months! Amazing!

Sincerely,

Lynden

I am very happy with my experience at CBI. The facilities are great and the staff is super friendly and accommodating.
Shayna S.was my therapist and she was absolutely incredible! She helped me to understand the nature of my injury, set me on the part to recovery, and also assigned exercises which increased my athletic performance in a long run.
The appointments were fun and productive, and overall experience deserve 5 star rating!

I have been undergoing physiotherapy and massage therapy at CBI for a MVA and have found the clinic to have some of the most knowledgeable, kind and understanding staff. Some staff I have worked with include: Grace, Kristin, Shayna, Apoorva, Adrian and Laura.

Grace is always a friendly face at reception who does her best to find appointments to accommodate your schedule. Kirsten and Shayna, physiotherapists, always have a smile on their faces and have helped greatly improve my ROM and strength. Apoorva, a PTA, has been essential in ensuring that I am completing the exercises correctly. She has a positive attitude, is very sweet, and provides you encouragement throughout your treatment plan. Adrian, a kinesiologist, has also been an exceptional support with his friendly and charismatic personality. He is keen to push you to do your best and helps create an atmosphere of welcome. Laura, a massage therapist, has also helped to improve my ROM and always ensures my comfort. Thanks to all the staff for an amazing experience!

The interprofessional collaboration, friendly environment, and knowledgeable staff at CBI makes it an amazing clinic. I would recommend CBI to others in need of treatment.

Very nice place! Everyone is professional, fun, and polite. The treatment program is great. The only concern is the price. I got there because of the accident and was lucky to be supported by insurance company. If I had to pay out of my own pocket, I would look for a different place.

I would not recommend this place to any of my family or friends. They are extremely disorganized and the two provides that I saw were unprofessional and offered poor service (possibly due to their lack of skill or expertise). Overall, a very disappointing experience. If I knew then what I know now, I would look elsewhere for services.

I am currently in the pain management and work hardening programs at CBI. I have received excellent overall treatment from their treatment team, including: Adrian Jorcano (Kinesiologist), Keira Azzopardi (Occupational Therapist), Kirsten Wilkes (Physiotherapist) and Apoorva Khedkar (Physiotherapy Assistant). They as a team provide exemplary attention to detail and fully co-ordinate their efforts through constant communication. Grace Missen, the highly competent Administrator, has importantly provided excellent overall co-ordination for my complex schedule, no simple task.

Overall, the team works very well together and provides a great environment in which to recover one's health. Highly recommended.

I have a great team who take care of my case.they are very accomodating and adjust treatments as per my needs.making appointments are easy and i get all my various sessions booked in a manner that suits my schedule.would def reccomend this place.

I had a wonderful experience at CBI Health Centre after getting in a car accident. I was always greeted with a smile from Grace, the lovely receptionist. There was great availability for appointment times - I worked with Shayna and she was always available for me before 9AM so I could see her before work. Shayna was extremely knowledgeable and kind - she made sure I was always comfortable. Ultimately, I hope I don't get hurt again, but if I do, I know I am in good hands at CBI.

I came here for treatment due to a car accident. It was first time for me to receive these types of therapies so I didn't know what to expect.
CBI was a clinic that my insurance company recommended to go to.

At the very beginning, I was only offered multiple physiotherapy sessions, which included assessments, show and tell of types of exercises that could help me regain normal range of motions, and mild adjustments on my neck and shoulders.

My physiotherapist, who is no longer there, was knowledgeable and was able to offer me acupuncture sessions when my discomfort would not get better. Also, we both agreed that no one will be able to get back to 100%, depends on the seriousness of the accident but, can only hope.

When the benefit from my physiotherapy sessions started to plateau, I was offered occupational therapy session.

In my honest opinion, the Occupational therapy session was just an absolute waste of time as the therapist just repeated what my physiotherapist asked at the initial assessment.

After that I was offered mixed sessions of massage therapy and physiotherapy which eventually had become massage therapy of its own.

Some massage therapists were good some were too passive for me to feel much advancement of my condition.
When I finally, got a massage therapist that I liked, due to very limited availability, on massage therapy sessions, my treatment sessions were very inconsistent.

I haven't been in for any sessions for awhile because usually CBI will only call me to confirm if I can come in for treatment before making an appointment.

After a long absence of treatments, Yesterday, Jan 22nd 2019, someone from CBI, Nadia? , called my wife to confirm that I can have massage therapy on Jan 24 2019 at 7 pm.

Today I got a call from CBI again from the front desk staff named Daniel to confirm that I have physiotherapy session at 8: 20am. So I corrected her that my appointments is at 7 pm for massage and not physiotherapy. She apologize and offered me the only time available is 5pm instead because there is luckily a cancellation.

I texted my receptionist at work to cancel any of my appointments around that time so I can leave early for the 5pm session.

Immediately after, I get another call from CBI, another new administrator lady. She told me that they had no "log" of me having the 7pm massage therapy to begin with and told me that if I want to get massage therapy again, I have to get a Physiotherapy session again to re access my condition because it has been awhile.

At this point, I felt that I was being pushed towards an unnecessary session when my whole treatment plan were almost over especially knowing that I will never be 100%. I didn't want to be a victim of "oh it is "college policy" that you must have this 1 physiotherapy session in order to get the remaining of your massage therapy sessions. "

This lady, the new administrator, kept on telling me with the nuisance that it was my fault and the previous administrators faults to poorly manage my appointments and treatment plans. And like a parrot she just kept told me over and over that if I dont get 1 physiotherapy session they will end up exterminate my treatment plans because no physio = no massage.

Honestly, I didn't care much for massage either but at least it felt like I was getting better.

Anyhow, although, all the previous staffs and clinicians/ therapists were kind and friendly, I wondered if CBI actually had a well planned out treatment plans for me or just try to squeeze out money out of my insurance plan one way or the other.

To all the new potential patients, do your research, Don't rely on your insurance company to find a clinic for you.

Ps. To the rude lady who were trying to force me to get another physio session and constantly cutting me by repeating same statements over and over when I tried to speak over the phone,
know that whether you like it or not, you are in healthcare "Service" industry to help other people in need, not to talk over them!