CBI Health - Richmond Hill Bayview

I had a really good experience at this place.
Samantha and the whole staff is very friendly.
I would definitely recommend this place

Employees' turnover rate is high.for an entire treatment time, a therapist argues with you and leaves.also telling my insurance company that I haven't fully participate when I gave them an email in advance and got a reply 12 hours later in the evening. (I know i forgot once, but also reported everything)
Tried to fit me in their hectic schedules so they can handle double, triple booking. A virtual session can end up in 8 minutes depends on their mood so be prepared with what you need to ask even when you have a bad condition.cover your entire face when they don't, so you wouldn't get covid.
They are nice people so try to listen and follow, recovery happens when you're at home so don't rely on the sessions.
Do you feel like you have a pain? Pain only comes from your mentality unless your bone is broken. If you stop during the program where you need to, then you will get reported to the insurer.

After going through surgery, chemo and radiation, I had a long road to recovery. Once starting therapy at CBI, I noticed an incredible improvement in my abilities, stamina and overall well-being. All the staff were friendly, knowledgeable, patient, personable and accommodating. I was fortunate enough to receive both physiotherapy with Brandon & kinesiology with Sam, as well as occupational therapy with Jessica and Cheryl. I am so thankful to have been offered these services. I give them due credit for excelerating my recovery and improving my quality of life. Thank you also to Sarah, who graciously worked with me to accommodate my schedule. My compliments to the amazing team at CBI Health in Richmond Hill.

Welcoming Center that brings light to your day. All lovely and friendly people. They don’t push or pressure you with your rehabilitation. They work with your pace. I wish them the best!

Amazing staff! They truly helped me recover from my neck and shoulder injuries from my accident. My physiotherapist Alisha was amazing, friendly, very knowledgeable and easy to get along with. Her recommendations and treatments have rehabilitated me and allowed me to continue my everyday activities. Many of the Kinesiologists have also been very encouraging and helpful by providing me with the tools necessary to perform stretches and exercises to regain my muscle strength. Overall, amazing people that have truly helped me recover.

I have had many sports related injuries over the years and I have been to many Rehabilitation Clinics. With my current injury, I can’t express how thankful I am to have gone to CBI Health Richmond Hill Bayview for rehabilitation! From Erika being so pleasant to deal with in her empathetic ways to work around my schedule to ensure my needs were always met, to the knowledgeable team of Brandon and Samantha working so well together with a very encouraging spirit. I would highly recommend this clinic to anyone in need of any form of rehabilitation! Brandon and Samantha’s attention to detail and diligent work ethic helped my injury immediately! Erika, Samantha and Brandon always went above and beyond what was required of them. Words cannot express how much they all have helped me along the way, not only physically but emotionally as well! Thank you

Friendly & professional staff! Very helpful for my needs, they were key in my rehabilitation.

Visited for psychotherapy for my mother after her knee replacement surgery. Clean environment, on-time service, friendly staff. Observed significant improvement in mobility after 3 visits.

Friendly staff. Absolutely welcoming. The physiotherapy session for my mom went very well at this place. I will definitely recommend this location.

Thank you Alyssa and Brandon, and all staff for helping out my husband.
Great and friendly people. The pain is gone, and he keeps exercising every day.

I had a wonderful experience at CBI Health. My physiotherapist, Alisha, helped me understand how some of my pains are related and how to alleviate them. Alyssa and Marcie taught me a series of mobility, stretching, and muscle strengthening exercises that can be easily done at home. In the last session, Sam gave me a refresher of all the exercises that I had learned. Simona and Erika have been very responsive and helpful in answering phone calls, scheduling appointments, and submitting claims to my insurance. I would definitely recommend this place to a friend!

Branden my therapist was helpful. Very good health centre sends u your exercises on video to your email. Love them

Thank you Alisha, Samantha and Jessica for your great care and for bringing physical and cognitive improvements. Also thanks to Alyssa who helped me out at some point along my treatment. Erika and Simona are always friendly and accommodating! Well done again team. Much appreciated!

Enjoyed the friendly helpful service. The online videos to follow up my exercises. Would definitely recommend it

During this COVID time; the clinic was safe and well organized. Alyisha was great, informative and helped with my pain. I thank you and the staff.

Many thanks to the CBI team especially Brandon and Marcie for their professional service in helping me with my ankle injury which was beyond my expectations.
Thank you once again and keep up the good work.
M. Ganijee

Professional front desk staff and very knowledgeable PTs/kinesiologists that helped me immensely with a whiplash injury.

I was very pleased with my experience at CBI Health! Alisha was incredibly helpful and taught me a lot of ways to manage/decrease my symptoms. We went through a lot of treatment methods that in combination helped me improve significantly. My treatment here left me feeling more and more confident that I was well on my way to recovery with each appointment. I was constantly kept updated on my progress, and all of my questions were answered completely and honestly. Another team member Marcie also helped keep my workouts fun while challenging me. I highly recommend coming here to get treated. All of the staff were wonderful and kind. It’s a very welcoming and safe environment. Thank you Alisha for all your help, and thank you to Marcie as well! Additional thanks to Shane, Brandon, and Alyssa who all helped me at some point in my treatment. If you value excellent patient care, get treated at CBI Health. I could not have asked for a better experience!

The staff are friendly & very knowledgeable. They have helped me greatly in my rapid improvement. CBI has brought me farther along in my recovery than other physio locations I have been too. I would highly recommend CBI Richmond Hill. Great job guys!

My doctor advised that my injured shoulder may take 6 months up to a year to get better. Within less that 2 months, I am back to normal. Many thanks to the competent staff who took care of me.

Needed physiotherapy treatment after a car accident. The staff were incredible as well as the facilities being clean. It really made the 3-4 months fly by quicker.

Had a really brutal motorcycle accident in march. Thought i wouldnt be able to bend and live life again. The guys set up a great home program (thanks covid!) And got me back to where I was before and better! Cant say enough good about Shane and his team here and the great programs they have and create!

I have been attending CBI several times per week. All the staff have been very approachable and accommodating. Erica and Rosemary are at the front desk and book all the appointments (and there are many!), and always greet you with a smile and work with you. Lijy, Cheryl, Kevin, Alycia and Yohan have all been very helpful in teaching me how to gain strength and mobility, work with my injuries, and continue to work with me so that I am prepared for a smooth transition to my gradual return to work. Thank you CBI Team! You will be highly recommended to friends and family.

Friendly staffs, fixing my pains from a car accident, really professional and relief my pains effectively.

Friendly people and professional treatment.
Everything that I need to tell better.
Thanks

Very friendly staff lovely people place is very clean well kept the office is close to my home lots of parking space they helped me a lot to recover

Friendly staff & clean facilities. Runs on time for appts.but never feel rushed. Therapists are well informed and always have my best interests in mind.

Been a client for 6 weeks. Staff are pleasant and informative. Clean facilities. When telling the staff my health issues, they listen and give good suggestions.

I am very disappointed with thier way of handeling the pain. They have only one way of hadeling and it does not make any differencd how seroius is the pain.

I had a great experience and received all the treatment I needed to get back to lifting weights in the gym. All the physiotherapists are extremely good at their jobs. They can tell whatever is wrong with you just by taking a quick check of the areas where you have issues. I was treated by Surabhi and she did a great job of listening to my concerns and releasing the tension from my problem areas.