23 March 2020 20:18
I went to CBT Associates Toronto a couple years ago now, and put off reviewing it because I didn't know what the effects were going to be long term. Unfortunately I think the process was legitimately traumatizing and made it harder for me to get professional help similar to CBT in the future.

First of all, I am pretty poor. I don't go to school for that slick health care insurance and I live by myself off of minimum wage. The sessions were around 200 dollars each, which was a huge risk. I got my parents to help and used some of my college fund to also chip in since I wasn't sure if I was ever going to use the rest. I suffer from depression, anxiety, rumination, and ADHD: my doctor heavily recommended I give it a fair shot instead of just trying a million different medications.

The office is very professional and is easy to access, and I had no problems with intake and customer service. The receptionist and people on the phone were very nice and respectful. It also cut to the chase very fast- while there was a session or two just for learning about me and my life (which was definitely necessary), shortly after we were going right into learning about CBT and the different methods. When I quit there was also a "regression prevention plan", which I appreciated.

That is where my positives end though. My personal issues lie somewhere in the middle between ADHD and depression, and while at the time I didn't know that I had ADHD at all, I did make it clear that part of my issue was not being able to get things done. I felt like I was hopeless and going nowhere due to my lack of progress. Naturally when I fell off of doing thought records and CBT work a couple weeks in, I was met with frustration and confusion instead of working together to try and combat the problem. The overall mood of my therapist was "why are you here if you won't do the work? " to which my response was: "that's exactly why i'm here! ". They just couldn't wrap their head around why I fell off doing CBT homework but still came in every week and wanted to try it.

Sure, CBT just isn't for me. This is kind of an objective thing. But in hindsight my experience here felt very unprofessional. It seems like my therapist only knew how to do one specific thing and didn't have any other knowledge of therapy or mental health, and almost got mad or frustrated at me to not taking to it. In a way this has made me more adverse and afraid of going to therapy in the future, but luckily I still continue to try. Realistically all that going to CBT Associates Toronto did was make me feel more hopeless and "unfixable" than I did coming in. While one therapist can't really represent an entire organization of people, there seemed to be no review board or patient/therapist monitoring by supervisors, and even though I showed obvious signs of struggle nothing was done to remedy or help the situation until I eventually quit.

Maybe you'll have a better experience, but for me it was not worth paying 200 dollars a week just to get traumatized. I can do that for free and in the comfort of my own home.
15 December 2019 8:57
Great therapists. Heard from friends who have been that they would not be where they are today without the help.
14 November 2019 5:59
Whenever you call them it goes on their voice mail and they never bother to return to your call. Very poor customer service.
12 November 2019 21:54
I was seeking help but I no longer trust this process.

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