First the pros. Our server was fantastic and we let her know it. The food was delish even won over my picky teen.
The cons. We arrived at 6: 30 and the place was at about 80% capacity.
They only had 3 servers on staff for a pretty busy Saturday night. They needed at least 2-3 more.
The lighting was so dim everyone in our section was using their phones to read the menu.
Our garlic bread arrived cold, our server comped it and replaced it. I don’t know what the chefs made us for our replacement but it was nothing like the first one.
Drinks took forever which I suspect was due to servers having to bartend as well. Again only 3 servers for the whole place.
Took about an hour for 3 of the 4 pizzas to arrive and another 15 min for the 4th. Then another 5 for the other two mains. At a restaurant like this we shouldn’t be eating in shifts. Again, NOT the servers fault. This is a kitchen issue.
While eating the male server walked past our table spraying a heavy floral air freshener so now that’s all I could smell or taste and frankly ruined my meal. We asked him about it next time he appeared and said another table at the front of house complained about a strange smell. So he sprayed near our tables at the back. Please educate your server on how this can ruin a meal. We tried he didn’t care.
No we would not go back. But it’s not due to our amazing accommodating server, or quality of food. But due to the overall poor experience.
Our party of four had an amazing evening last night at The Cellar Door. Our server Michelle went above and beyond with her smile and excellent service. Food was hot and super delicious from appetizers to pizzas and pasta and risotto. Will definitely go back soon! Thank You Cellar Door
Great place to dine in small or larger groups. Exceptional and extremely tolerant wait staff (asked to take a group photo and delivered an on the house dessert for the university graduate). Food was great. Loved the mushroom and arugula pizza.
Love, love, love this restaurant! Great service, great atmosphere and delicious food We were a table of 6, everyone had something different and everyone loved their meal. I highly recommend The Cellar Door!
Delicious authentic, home-made Italian food that is made with love! I recommend this restaurant to everyone. Such a great experience. - EDIT: Since this review the ownership has changed along with the menu. Items shown are not available anymore.
Pick up orders are always late. Especially if picking up past sundown. Most of the time it's not even being packaged. Usually they are at the stage of still cooking it.
Went yesterday, food was unathentic Italian.very bland, just spicy. Not to mention the server was slow and unattentive, would prefer eating pasta at boston pizza.
The food was delicious and I really enjoyed the atmosphere. On top of that the staff were so helpful and had great recommendations. I'll definitely be back!
As the place has a great rating me and my friend decided to go there on Monday late afternoon. The place disorganized, both waiters lost, no idea what is in menu. We asked to get everything together.didn’t happen. I had my food after 40 mins and as a first, finished and my friend was waiting another 20 mins to get it. We ordered only appetizers. Our dishes where great though. The service definitely needs improvement.
We recently hosted a family event at Cellar Door and we were blown away by the food and service. The food was served beautifully and generously and it was delicious. The service was friendly and personable - always at arm's reach. The staff went above and beyond starting with set up and ending with packing leftovers into small containers for guests to take home. We have received so many positive comments from our guests about the food and the service. I would highly recommend this restaurant!
We had a group of 20 on a Friday evening. Ankit and Diana were efficient, attentive, and so very welcoming! The establishment delivered on deliciousness as well. Thank you for an enjoyable and satisfying experience!
Have been here a few times in the past under the previous ownership, but came back recently (under the new ownership) to host a private event.
Happy to share that the staff and team at Cellar Door did an outstanding job! From the planning process, communications, accommodations, and the follow through in execution, they were fantastic. The food was amazing, and every guest (~25) was impressed with the food and the service. We’d absolutely be coming back and would not hesitate to consider another future event.
Last night we celebrated my sisters birthday at the Cellar Door Restaurant. The food was great and the recommendations from our waitress were spot on. It wasn’t busy and our service was great! From the meat and cheese platter to the pizza and pasta dishes, all were freshly made and served in large portions. Flavours were exceptional! A definite go to again for Italian cuisine. We came in from downtown Toronto and Burlington and it was well worth the drive.
This restaurant truly has an incredible atmosphere and the food is amazing. Great date night spot with good vibes and good food! Highly recommend trying the fig pizza! As someone who doesn’t eat pizza often, I was shocked at how much I loved it. Customer service was also 10/10!
We just held an event for 40 people at Cellar Door. Everything was amazing! Absolutely fantastic service and food. They were so accommodating, great with all our guests. Even our guests commented on how great the service staff was. Throughout the whole planning process, Rav was great. All the food we had was fantastic. We will definitely be back! Highly recommend!
This cozy restaurant has left the best impression! Atmosphere is chill and cool. The staff is also really great and always efficient, happy and polite. They know what they’re doing and what they’re talking about, and you can tell making the customers happy is their main priority. Delicious dishes, beautiful presentation, wide wine list and wonderful dessert! Can’t wait to return and certainly wouldn’t hesitate to recommend to anyone looking for somewhere to eat some italian classics and some twists. Especially for their prices, it’s 100% worth it.
We visited Cellar Door recently and had an amazing experience. The customer service was top notch, with the server being extremely attentive, enthusiastic and one step ahead. We asked for several recommendations as this was our first time and we were not disappointed. Lovely place for pizzas, pastas, the calamari and seafood risotto were great and desserts were the perfect end to a great meal. This restaurant also comes with many vegetarian options. The icing on the cake was the owners coming by to get live feedback and thank us for our business. We will definitely be back to try other items on the menu!
Had a great dinner here with friends. The service was great and fast! Fantastic Italian cuisine, pizza and pasta were both phenomenal. Good selection of wines as well, would highly recommend for a night out!
This spot’s a hidden gem! The staff were so welcoming and accommodating. Absolutely love the eggplant parm pizza. Overall fantastic restaurant with massive servings, great prices, and a nice dine-in atmosphere. Perfect for a date night while traveling around Toronto.
Amazing place to come with family and get good quality food! I always recommend this place to friends and family and the staff here are extremely nice and professional! Would give this place 10/10!
Staff were very welcoming and attentive, despite the place being at capacity. Food was delicious, and the space is simple and lovely. Definitely returning.