Cellrox Kitchener
14 reviews 2960 Kingsway Dr, Kitchener, ON +1 519-894-2149 www.cellrox.ca suggest an edit
20 December 2023 3:05
It was great experience the guy at the front desk helped me alot and gave the c.l for free. I do recommend to visit them if you need anything regarding mobile phones.
19 December 2023 11:15
Real great costumer service I had a problem with my screen and it was replaced right away Excellent service
19 November 2023 14:14
Great customer service by Hussain. Offered good deals and had great varieties for phone cases and camera protection
15 November 2023 2:09
Hussain at the counter guided well on which phone cover and screen guard to be applied on my phone. Well experienced person
05 November 2023 3:25
I have purchased a screen protector and a case for the iphone 15 pro max and they are really good. Also there are variety of cases in this store.
31 October 2023 1:22
It's a really good place to visit, Adil is a really good person and his communication skills and sense of humor is top notch, he also provides exceptional customer service and gives discount too. A must visit place guys!
29 October 2022 10:11
Smashed my phone and brought it into Mo at 7pm. He had it fixed in under an hour and for 40 less than the other place I called. Great service will definitely recommend
23 October 2022 3:34
Excellent place if you're looking to get you phone fixed, I had charging problem for long time, I thought it's something serious, I stopped by this place today, only took him 10 mins to clean my charging port, and charged my 10$ only, very positive experience overall
23 March 2022 0:07
Took my phone here to get my cracked screen replaced. They told me it would take 30-40 minutes to fix it. After waiting for and hour I went back and they told me it would be 15 minutes. I waited another 15 minutes only to find out it still wasn't ready. Finally they called me over after another 15 minutes only to tell me that they broke my phone and that it would take 4 days for them to order a new part to fix my phone.
They offered me a loaner phone in the meantime.
The first loaner phone they gave me did not allow me to use my data, so I had to go back to the store and get another loaner. The other loaner phone allowed me to connect to data but only ended up lasting me about half a day on its battery.
After 4 days the store salesman called me informing me that it would take another 3 days to fix my phone. He told me to come pick it up in 3 days. I was a bit upset but I understood that they had delays in the shipment of the part.
After 3 days I drove to the store to pick up my phone only to find out that the phone still was not fixed and that the part was not even there. He then told me it would take another 5 days to get the part and fix it. I was very upset at this point as I needed my phone for work purposes and the loaner phone was really causing issues at work and I had just wasted my time and gas to come into the store when they could have called me to inform me that it wasn't ready.
Finally After another 5 days my phone was returned to me and I was offered a free case (even though I had a case) for the 2 weeks I had to wait for my phone and all the gas and time I had to waste to go back and forth. They still wanted me to pay full price for causing me nothing but stress and wasting my time. Also the tech told me that he is a "good guy" because he could have just given me my phone back after breaking the part and not have told me about it. So his reasoning was that since he didn't commit fraud he was a good guy?
After arguing with the owner he finally offered me $20 off of the 130 price I was originally quoted plus a cheap case and $5 screen protector.
Please learn from my mistake and go to a reputable cell phone repair place that will not break your phone and make you wait 2 weeks to get it back then make you feel like you are a bad person for being upset.
They offered me a loaner phone in the meantime.
The first loaner phone they gave me did not allow me to use my data, so I had to go back to the store and get another loaner. The other loaner phone allowed me to connect to data but only ended up lasting me about half a day on its battery.
After 4 days the store salesman called me informing me that it would take another 3 days to fix my phone. He told me to come pick it up in 3 days. I was a bit upset but I understood that they had delays in the shipment of the part.
After 3 days I drove to the store to pick up my phone only to find out that the phone still was not fixed and that the part was not even there. He then told me it would take another 5 days to get the part and fix it. I was very upset at this point as I needed my phone for work purposes and the loaner phone was really causing issues at work and I had just wasted my time and gas to come into the store when they could have called me to inform me that it wasn't ready.
Finally After another 5 days my phone was returned to me and I was offered a free case (even though I had a case) for the 2 weeks I had to wait for my phone and all the gas and time I had to waste to go back and forth. They still wanted me to pay full price for causing me nothing but stress and wasting my time. Also the tech told me that he is a "good guy" because he could have just given me my phone back after breaking the part and not have told me about it. So his reasoning was that since he didn't commit fraud he was a good guy?
After arguing with the owner he finally offered me $20 off of the 130 price I was originally quoted plus a cheap case and $5 screen protector.
Please learn from my mistake and go to a reputable cell phone repair place that will not break your phone and make you wait 2 weeks to get it back then make you feel like you are a bad person for being upset.
11 March 2022 22:32
The worst experience I have ever had getting a phone fixed. Wanted to simply fix my homebutton and they made me repair the entire screen for triple what I was originally paying. Got home and my screen was an off white and everything did not look right and it started glitching and clicking buttons on its own. The homebutton that they also repaired only works 50% of the time
09 October 2021 15:09
Absolutely fantastic service. Got my touch ID working too, and fixed in a timely manner. It looks straight out of the factory! Their prices are really good, especially for the quality of the service I recieved!
They went above and beyond to explain and show me exactly what would be done to replace the screen and ensure in front of me that every feature worked before I paid even a dime!
I HIGHLY recommend if you have a busted phone to come here, as it's been the best phone repair experience I've ever had!
They went above and beyond to explain and show me exactly what would be done to replace the screen and ensure in front of me that every feature worked before I paid even a dime!
I HIGHLY recommend if you have a busted phone to come here, as it's been the best phone repair experience I've ever had!
26 September 2021 16:12
Honest, quick, great price. This is a review for phone service. I have no idea what their products are like.
The guy fixed my charging port free of charge during service, and didn't want my tip.
Will use for all my old devices that need a little extra lifespan.
The guy fixed my charging port free of charge during service, and didn't want my tip.
Will use for all my old devices that need a little extra lifespan.
16 September 2021 9:37
These guys are the best. I won’t take my phone anywhere else. The prices are fair and the service is quality and quick.
03 August 2021 13:39
Took very good care of me. Bought two screen protectors. One for me and one for my son. The one I got started to crack after a week and I brought it in to them. Then gave me a new one and it looks awesome! It wasn’t technically a warranty fix either so I was very happy.