Centretown Veterinary Hospital

We had the privilege of having Dr Thom look after our cat and she was amazing. She doesn't sugarcoat things and is very professional and caring which is exactly what I want in a vet. Someone who does this not for the money but to make a difference.

Best veterinary clinic in Ottawa. Receptionist, technicians and doctors are very knowledgeable and helpful. The doctor took her time and explained me everything. The place is big and clean.
Thank you!

Centretown Veterinary Hospital is simply outstanding! From the warm welcome at reception to the expert care provided by doctor, the entire team impressed me.

My kitten felt at ease in the clean and calming environment. Doctor was both thorough and compassionate, explaining everything clearly and involving me in the decision-making process.

The professionalism and teamwork at Centretown Veterinary Hospital truly stand out. I highly recommend them for exceptional pet care. Grateful for their excellent service!

Great clinic and great people! They're always so sweet to my pup and take such good care of him. They explain things really well and give treatment options depending on your budget.

All the staff were friendly and professional. My cat was dealt with on time and the problem was resolved quickly by an experienced vet who provided information throughout the examination. Kitty is doing well.

I’ve been taking my cat here for 3 years and the staff are always caring, informative, and thorough!

Loved all my experiences here - very compassionate and knowledgeable vets, techs, and admin! No complaints whatsoever.

We've been using them for about two years and they've been consistently helpful and lovely. Dr. Finsten always remembers our girl and cheerfully adapts suggestions to her preferences and temperament. We really appreciate the whole team there.

I felt very comfortable taking my dog shasta to the vet I felt important and part of a family looking forward to future visits because the staff are very caring and concerned awsome

I love everything about this Veterinary office. Every member of the team offers friendly and knowledgeable service. Dr Finsten is my vet. I think she’s the best in Ottawa!

The staff are amazing and friendly. The service and ability to shop their store / confirm appts online is beyond convenient.
Their masking policy makes me feel safe and appreciate how much they value their staff and patients, keeping our health in mind is everything.
I feel so confident bringing my cat Haggis here I truly have nothing but positive things to say.

Had to take a day off work to make an appointment that just got canceled the morning of.

What is the point of paying the inflated prices of a consortium if it can't even avoid these types of situations.

Thanks for nothing.

Always takes the best care of our girl Pepper. Thank you for all of your recommendations and care!

Professional, courteous, and competent. The doctor took the time to help us understand all the issues.

The appointment time was punctual. Dr. Lowe was professional and caring in her dealings with my cat. She happily answered my questions and concerns.

Centretown staff is friendly, knowledgeable, and very attentive to Leo's needs. Dr. Finsten is hands down the best vet one could ask for, and I've interacted with several over the years, both in Canada and in the US. Her patience and knowledgeable advice truly elevated the level of care we now provide to our little one. Big thank you from Leo and us <3

The team at the Centretown Vet Hospital have been providing excellent care for our beloved family pet and practical, judgement-free guidance to us as pet owners for years. We highly value their compassionate care and highly-efficient operations.

We had a great experience with Centretown Veterinary Hospital. After being less than pleased with the care and cleanliness of the previous vet clinic we took our senior cat to, we made the switch over to Centretown Vet. The office staff are great, and the vet's knowledge was top notch. Super friendly and kind service!

The staff is absolutely amazing. My 2 dogs and 2 cats are treated like Kings and Queens.

Never any hassles, and pet and owner always greeted with huge smiles

Hate to post this review. I would not be returning with my dog here. We have been going here for past two years. The prices here are higher than any other clinic. They do not have an emergency line aswell. Expect to wait 15-20 mins to have someone come out to grab yiur fur baby for their appointment. My dog has been having issues with his ears and a lot of brown reddish wax built-up and we were concerned about earmites. We took him in and they told us its nothing to worry about and charged us hefty $400 for a cleaning solution and a squirt in ear medicine. Told us to clean his ears for two weeks and we will see all of the built up gone. Month and half later my dog still has the same issue and we dont really wanna take him jjst again to be charged another 400 for over the counter cleaning solution.

I have only good things to say about the whole team. They took great care of my cat, who had a lot of health issues in his last year.

We had an amazing experience in bringing our cat to Centretown Veterinary Hospital. He was a senior with many different health conditions, and Dr. Finsten and all of the staff we interacted with were helpful and patient as we navigated a challenging situation. The team here are committed to providing excellent service and care despite the challenges posed by the pandemic. Highly recommend.

This team is wonderful, they will always do whatever they can to ensure your pet is taken care of.

My dog Brady had been with Centretown vet since 2017 when we first adopted him. I was very fortunate to have Dr. Finsten as his vet since she joined the practice. Brady had a lot of health issues, including separation anxiety, food allergies, gut issues, dental issues, and worst of all he had lyme disease, so kidney disease was a risk. Unfortunately that became a reality but fortunately we received amazing care from Dr. Finsten and amazing customer service from all of the vet techs and receptionists. I can't thank you enough for all of the patience, advice, and quality of care that you provided Brady, especially towards the end. I know he was a much loved visitor of the clinic (too often!) and really appreciate all of your compassion and professionalism throughout his life and especially his treatment. I would really recommend Dr. Finsten and Centretown Vet to anyone who is looking for good quality care for their pets.

I started going to Centretown Vet when I adopted my cat from the Humane Society 4 years ago. They have been wonderful in every way. I now bring my 9 month old cockapoo there as well. I feel like the Vets and supporting staff there really care about the animals, as well as people. They are taking Covid regulations very seriously, so for all my appointments lately I speak with the vet over the phone. It has not changed the service whatsoever. My dog has major separation anxiety and the vet gave me the best advise she had but ultimately said we can refer you to a Veterinary Behaviourist as well, which I opted for. So now with a mix or training and medication my dog is improving with her anxiety. Another example of excellent service during the pandemic was her spay. They provide pain medication before hand to relax the animals. They called me when her spay was complete to tell me how she was doing, and explained how she's the happiest dog they've ever seen - wagging her tail while they are talking even though she's too sleepy to open her eyes. The surgery was also done very well I assume because she healed extremely quickly and seamlessly, even though I couldn't manage to keep her calm at all - the sedatives I was giving her to stay calmer during the healing process were no match for this energetic pup. They took into consideration her anxiety when discussing the surgical onesie vs.cone, saying they recommended the onesie. It's the thoughtfulness like that that I really appreciate. I would absolutely recommend them to anyone looking for a vet clinic in Ottawa.

Fantastic clinic. Super helpful and kind. No matter how busy they are, they always make you feel valued. Joni's vet, Dr. Cooper, has always taken such amazing care of her. We're going to miss her very much when she retires, but we know everyone at Centretown will treat her with the same level of care and professionalism.

Professional, friendly and helpful staff. I'm happy that I'm always given a range of options for treatment for my pet and I never feel judged for what I decide.

Even after moving out of the neighbourhood, I continue to bring my cat to CVH for his check-ups. Efficient service and scheduling, plus a down-pat COVID protocol for vet visits.

It says right on their website homepage that they're accepting new clients but when I called I was told they're not booking any new patient appointments until February 2022.

Should probably update the website.

I’m thoroughly impressed with Centretown vet, they are responsive, compassionate and give you thorough explanations for their recommendations. The vets also respond by email with all the details from tests and treatment plans made.

Yes, they are super busy but as is all the vets right now in Ottawa. They were able to book us within 48 hours for ‘emergency apt’ and provided us with guidance over the phone on next steps, sign and symptoms to look for and a plan going forward.

Unfortunately, we needed to put our dog to sleep & despite it occurring at the emergency vet, we received flowers and a card which was unexpected and lovely. Highly recommend ️

Unfortunately due to covid and the # of additional pets looking for care, I had a hard time getting my dog seen for allergies and GI issues. He was licking his paws raw and was going to be taken to the emergency vet in the next day or two. I think her name is Alison? Took my call, was very understanding of the situation and in less than 24 hours I got my dog seen due to a cancellation. Dr. Cooper saw my dog, did not rush considering how busy clinics are right now, and took the time to explain everything to me. 5/5 service and care. Thanks again!

I've been taking my cat here for 8 years, they've always taken great care of him. Staff are friendly and informative. Lovely place and people.

My dog Brady had been with Centretown vet since 2017 when we first adopted him. I was very fortunate to have Dr. Finsten as his vet since she joined the practice. Brady had a lot of health issues, including separation anxiety, food allergies, gut issues, dental issues, and worst of all he had lyme disease, so kidney disease was a risk. Unfortunately that became a reality but fortunately we received amazing care from Dr. Fisten and amazing customer service from all of the vet techs and receptionists. I can't thank you enough for all of the patience, advice, and quality of care that you provided Brady, especially towards the end. I know he was a much loved visitor of the clinic (too often!) and really appreciate all of your compassion and professionalism throughout his life and especially his treatment. I would really recommend Dr. Finsten and Centretown Vet to anyone who is looking for good quality care for their pets.

. Told to bring my sick dog in got charged 175 and told sorry we can't do any surgery you will need go new clinic waste of money

We switched from Britannia Heights vet whom we found to be rude and a generally unpleasant experience. Centretown is a welcome change. Very friendly staff and good experiences for our puppy.

Dr. Finsten and her team are excellent, caring humans. They give great advice and service. My cat and dog love it there!

Hubby and I have been brining our kitties to Centretown Vet since 2008, and we positively adore them. Over the years we've dealt with every single member of their team: they go above and beyond to make us feel welcome, informed, and put our nervous kitties at ease. Years ago when one of our cats passed away at a young age, our vet cried with us and even sent a handwritten card and flowers. We were so touched. Our current kitties are now senior citizens and Centretown is helping us keep them healthy, happy, and comfortable in their golden years. Proposed treatments and pricing are always transparent and well explained, and never feel excessive. Our appointments never feel rushed, and even now that we can't go inside, the vets and vet techs call us to discuss everything in impressive detail and answer our questions.

I want to give an extra special shout-out to Brenna, the vet tech who runs Centretown's nutrition program. I honestly get more time with her than I do with my family doctor! Brenna checks in with us weekly to help manage one kitty's weight and the other's joint pain and early kidney issues, and provides us with detailed guidance and notes. And she does all this for free! I'm completely blown away by the level of service and care she provides. Thank you Brenna!

Absolutely love this place. I went here originally years ago because it was the closest vet to my apartment, however now I drive across the city because I trust them so much. During normal times the front desk staff are so friendly and welcoming and they welcome my cat by name which is really nice. The vets are gentle and very knowledgeable. My cat has had a few operations there and they have all gone smoothly and I felt very safe leaving him in their care. Now during COVID they have very strict and safe precautions in place. We have completely contactless pickup for medications which is fantastic

Fantastic clinic! Everyone is welcoming and knowledgeable. We had Dr. Finsten for our dog with heart problems and she was phenomenal. Highly recommend!

So, I stopped using this place when my first two visits here were too costly & I switched to somewhere more within my budget- but when my dog & I got attacked, (& he ended up injured while protecting me from being bitten) Centretown Vet was super understanding about my needing to find somewhere that could see him right away and got us in the same day.because of such we were able to get help/antibiotics before it became a nasty infection.

Even though we're weren't clients, they went out of their way to help us when we really needed it and deserve a much better review than I had previously given them.

Thank you so much! It was a huge relief to me to be able to get him seen before it got worse.

Such a wonderful veterinary hospital. Dr. Finsten and team have always given us the best care and are truly invested in our pets. We have had better care at a fraction of the cost since switching to this practice a few years back.

Centretown will work with you to get things done and make sure your pet is well looked after. I really appreciate their efforts to make sure my pup is healthy. I've been going here for about 10 years!:)

First trip was a great experience! Dr. Lowe was the vet assigned to Goose (my 1.5 year old adopted cat), and she was really good with him. Answered any and all questions I had about his dental issues, no problem. Would highly recommend this clinic and Dr. Lowe if you have a cat in the area!

This is truly the best vet clinic I have ever had. I have friends who have used them for years and recommended them to me. All the staff are very empathetic and really go out of their way to help you from reception to vet care. I found the vets at the clinic to be non-judgemental and supportive of the decisions you think are best for your pet. I felt like they considered everything when making recommendations (quality of life, finances etc.). The treatment suggestions were always reasonable and never felt pushed into anything. All of the vets are great and go above and beyond, especially in tough circumstances. I had a very ill pet and all the vets I dealt with called me regularly to check up, most notably Dr. MacDonald. Thank you!

Everyone here is always so pleasant to deal with. They all love my dog and cat so much:). Dr Wong is soo knowledgeable and helpful. She always makes me feel heard, my dog loooves her. I very highly recommend this place to take care of your furry friends:)!

They will lie and say whatever you want to hear to get you in the door but have no respect for loyal customers and take zero accountability when they make mistakes. I was told I was seeing an eye specialist because my dog is already missing an eye, turns out they just lied to take my money. Other vets working at this clinic were the ones that told us Dr. Finsten was in no way an eye specialist, she just has a special interest in eyes and teeth? This was not the impression we were under. When I called to Inquire about this information (i was pretty upset) they denied ever saying she was a specialist even though this was the only reason we took our dog here. We recently went to our annual check up that is specifically stated that he only sees Dr finsten. We showed up and our appointment was booked with someone else. Again we called to say we were unhappy.and no response. A month later I call back to follow up and we were told by the receptionist that "Dr. Finsten will no longer be seeing us because she feels we don't respect her" so they knew this the entire time and still lied and said our check up would be with her knowing she wouldn't see us because "she's offended".
Worst costumer service and how can you get offended when you lied about what your credentials were, vets at this clinic were the ones that gave us this information. So apparently when you call them out they rufuse
To see you.there is only 1 eye specialist that is in Ottawa and we now happily see him. So disappointed we were lied to just to take our money DO NOT TAKE YOUR PETS HERE all they care about is your money.

Couldn't recommend them more! Excellent and very knowledgeable staff at affordable prices. I have had nothing but good experiences with them since I started taking my dog here.

I can't say enough good things about Centretown Veterinary Hospital. My boyfriend and I brought our cat here because he is getting older and experiencing a few issues. Because of his advanced age (17) we were nervous to take him out of the house and expose him to any potential stress an exam and tests might bring. They helped put us at ease from the first phone call because they are so friendly and kind and answered all of our questions. On the day of the visit, they took him in right away and Dr. Wong examined him. She was caring, professional and honest, taking the time to explain everything thoroughly. Our cat needed a few tests done and they took really good care of him, plus we got results back very quickly. The entire team here is amazing. They make you feel as at ease as you can be and seem to truly care and want to do the best job for you. I am so glad to have brought my cat here and would recommend anyone who needs a vet to look no further.

Great veterinary clinic! Our first time trying them out. They were super nice before we even had the appointment! The clinic is clean and welcoming, open for convinient hours, and their prices are very reasonable. The Dr was super good with our dog's examination and vaccines. He was honest, didn't push unnecessary procedures, and was also very friendly. Would definitely go back!

I visited on Tuesday for my 11yrs old ShiTzu dog, Meika. We met with Dr. MacDonald. He gave Meika a check, he was gentle with her and she seemed to like him. I was very impressed with the time he took to explain to me Meika’s condition and what my options were. He even drew a simple picture / diagram.

I was very impressed that he did not rush me and was patient with me and all my questions.

I have already told my family and friends how please I was. The front desk staff and vet assistant were also very caring, patient and thorough in explaining the items on the estimate.

Kindly,
Deborah

I highly recommend this vet clinic. The staff and doctors are wonderful. Would not dream of going anywhere else.

They are so great here! I had to bring in my dog and my cat and they were so accommodating, checked in with me to make sure they were ok and are just over all super friendly and genuinely caring. I've already referred quite a few of my friends here and I've only heard good things. Love them, highly recommend.

The place is clean and staff seems efficient. Had no problem booking a quick appointment. The vet was gracious enough to see us even though we were 10 minutes late. But the vet called my cat violent and hostile after she hissed when he tried to touch her. I have moved cities and have gone to two other vets due to that and none of the other vets seemed to have any problem handling her with love and patience. The vet didnt even try to cajole her. The vet could have called her behaviour highly anxious/stressed out but instead called my 13 month old, 2.5 kgs, small persian cat violent and hostile. I would not really recommend this place because of that. Maybe i am being too sensitive but i dont think expecting a little tact from the vet about your little fur baby is too much to ask.

This is the most caring, knowledgeable and efficient veterinary team you could find in Ottawa! Not only they provide great services, from the warm welcome at the front desk to the examination from the technicians and the veterinarian; but their fees are really reasonable and they will not hesitate to tell you when services/procedures are not necessary and they will even send you a follow-up e-mail after each visit to make sure your pet is responding to the treatment and is getting better! If you are looking for a team that will genuinely provide the best care and who is not after your wallet, Centretown Veterinary Hospital is what you need!

I have been taking my dog Thai here since I adopted him two years ago. The Doctors here are the best!

Clean& welcoming. The staff is very friendly, your appointments are always on time. Sage medical advice. Lots of food/dental/treats options but none are pushed on you.

I'm not one to post negative reviews, however, I am frustrated with the inadequate level of organization at this clinic. The staff is very pleasant and kind, but there is a lack of communication between them which has caused two of my appointments to date to be either missing from their system entirely or their database time was different than the information e-mailed to me when confirming the appointment.

Also, there are sudden additional costs for every single thing possible. I was told to bring in a fresh fecal sample from my pet for their first/new patient exam which I brought, but when I came in for my appointment it was nearly over until I remembered to mention it and then I was told that is would be $50.00 for a fecal examination.if reception would have been honest about this with me over the phone, I would not have carried poop with me all morning.

Ultimately, I do not recommend this clinic for those reasons.

Exceptional care of my two cats - and of me! The vets, techs and front desk staff are all kind, informative and just outstanding.

I am very disappointed with CVH - I have been going there for years with both my cats. Once our regular vet left (Myriam) I started noticing small things - more expensive, long wait times, new vet at every visit.at this last visit, the vet came out saying that she will be looking after us - when I asked why we wouldn't be dealing with our regular vet, she didn't say why - just that she is the vet on weekends and evenings. She treated one of my cats as if it was a violent beast - all my cat did was hiss a little - her nails were trimmed and we gave her the sedative that CVH prescribed! She walked around my cat and was scared to examine her, as if she would injure her? My cat has never done that - she is petrified when she goes to the vet and simply does not move! The vet then proceeded to check my cat's joints? I have never seen that before - but then realized it was to push more medications $$$$. It continued with more money grabs - dental and the rabies vaccine.which I said was no longer needed (as recommended by another vet at CVH because of her age and that she is only indoors) and she started to say - well, I don't know who told you that - but that's not our policy - and it has changed! Then she proceeded to say the following.the technician will not see the cat, and we would get a fine if she bit someone, the cat would be quarantined for 45 days and then she said - and I'm not embellishing here - the only way to check and see if your cat has rabies is to cut her head off? !? !? !? ! I was speechless.who talks like that to a pet owner/lover? We proceeded with the vaccine b/c they gave us no choice - and did not advise us of this new policy. And, usually after they give a vaccine (in the past) they would call to see how my cat was doing - she is after all a geriatric cat that may have issues with these vaccines - they didn't even call! When I shared this story with one of my friends - they had a similar experience at CVH - saying that when they brought their dog in for his excessive scratching, they were asked if the dog had been dragged behind a vehicle? Needless to say, I am taking our cats and never coming back to CVH. Disgusted and disappointed.

This place is fantastic! The staff here are very prompt and responsive to email queries. Appointments for your furry friend (s) and advance orders for food is easy and efficient. The front lobby is very spacious, conducive to you and your furry buddy to relax and wait for your appointment. There's a small assortment of toys and treats for sale as well. You can also sign up to their affiliate website for food subscriptions, etc. They also have resident kitties that live and free roam around the hospital

The staff at CVH are great and they go above and beyond, in my opinion. Also, our vet, Dr. Ruby Wong, is simply excellent. Thorough, patient, kind, compassionate, and eager to help however she can. My baby got spayed and she is now home recovering quite well.

Worst place to take your pets ever! Staff wants to argue about facts out of ignorance, they don't know a thing about what herbs or foods your pets can or can't eat! But pretend to be authoritative over your life in complete arrogance! If you care about your pets do not take them to these careless people who argue the facts.

Staff are helpful and informed. Excellent service on-site and swift phone follow-up regarding test results. Options are offered but not pressured. Advice is given cheerfully. A safe environment and qualified personnel

I highly recommend centretown vet. As with all vets in the centretown area, the prices are a little higher, but I feel that the level of care here more than justifies the cost. Getting in contact for follow ups has been easy, I have been able to get appointments on short notice that still fit my schedule without issue, and everything has moved much faster here as well. One thing I really appreciate is how Dr. Wong takes time to go into great detail about my pets health and the thought process behind her recommended course of treatment - really understanding the "why" behind lola's care has been great for my peace of mind.