Charlie's Chopsticks Welland

Ordered a few different rolls for pick up. They were AMAZING. Service was friendly and prompt also. 10/10 will be back.

It is a good restaurant, I have too much delivery from this restaurant. The place is not big but nice for small groups, or you can set out side

Just tried Charlie’s Chopsticks for takeout, which was a great experience. The food was tasty, and the service was quick and friendly. I’ll be ordering from here again!

Ordered 5 rolls through uber and received only one dip when I paid. 75 cents per dip per order of rolls. One dip for 30 rolls and no soya sauce, ridiculous.
A few of the rolls were on the harder side as if the rice was exposed to air for too long.
They offered me free rolls BUT won't let me pay for delivery. I don't drive.
Won't be ordering from them any more.

Edit to add:
What a great and professional reply!
I gave my honest review, don't like it?
Then do better.

Complete waste of money and incredibly disappointing. I've ordered from here a few times however not within the last 6 months.

I ordered a rice bowl with beef and broccoli. The rice tasted awful. The beef was dry and chewy. The broccoli had a weird taste to it.

The only thing I ate was the spring roll they give with it. I only ate it cause I was starving and didn't have much else to eat in the house.

This was such a disappointing experience, I don't think I'll be ordering again anytime soon.

Always great food from here! Wish they had more drink options I don't get a drink because I don't like the milk tea or fruit shakes they have. Also dessert would be amazing

I order from here all the time with my family! My Go-To place for years! I always recommend it to my workers, friends, and family since I enjoy it so much. This place has amazing teriyaki sauce as well. There will always be bad a review (probably from a bad batch), but overall you guys are awesome. I addition, the staff are kind and very reasonable. To the people saying, "the containers are too small to dip etc" I always fully dip my rolls in sauce so I'm confused as a customer what they mean? Keep it up guys?

I’ve ordered 3 rice bowls from this place.first one i ordered had 2 incredibly small pieces of chicken bone in them, i bit down on one and it actually slightly chipped one of my teeth, and while upset, i didn’t complain because i recognize that that kind of thing could be easy to miss if it’s in the chicken itself, although i still can’t figure out how incredibly small (like half the size of a rice grain) pieces of bone that presumably chipped off of something would be there in the first place.the second one was good!

i only write this review because of the bowl i received today.upon first glance, it looked fine, chicken is always cooked efficiently (thank god) but i immediately noticed the vegetables were undercooked, the broccoli in particular.i shrugged it off, not seeing this as a huge problem, but as soon as i took my first bite, i was immediately hit with an unbearably salty taste, one i hadn’t even remotely experiences in my previous bowls.i noticed some of the rice was a darker colour, and i’m hoping that the taste wasn’t soy sauce, as i have celiac disease and consumption of gluten could render me bed ridden for multiple days.i do recognize that i keep forgetting to exclude the spring roll from my order (i handed it to my mum and she mentioned that it was awful before i even had brought up my concerns with the bowl), and while contamination is important and could harm me, it won’t do nearly the amount of damage pouring soy sauce onto the rice could.i didn’t consider it to be soy sauce at first though, it was so strong that i had assumed someone had literally just sprinkled salt all over the top of the bowl.because there is a generous amount of rice in the bowl, i figured mixing everything would be the end of my problems.but it wasn’t.whatever the salty taste originated from had seeped into much of the rice grains at the top of the bowl and wouldn’t mix, so each attempted bite was a 50/50 chance of being fine or incredibly salty.the salt rendering the meal inedible is STILL not what lead me to writing this review.while attempting to mix the rice more, i felt my fork hit a hard lump in the rice.i tried stabbing it with my fork but it didn’t budge the inside was rice that had completely cemented together, entirely uncooked and wasn’t even a small amount either, this was at least two decent sized bites of rice that had supposedly gone unnoticed.the attached video is to show exactly how much effort was required to crack the thing in half.i work in the food industry, so i don’t like making reviews on account of harming the business, i really only write this because it’s obviously a result of pure laziness, not honest mistakes that we all can admit we’ve made from time to time.that is why i gave the first bowl (and honestly the majority of my sushi orders) a pass.undercooked vegetables, salt that makes the meal inedible, and a giant rock of rice all within one bowl is unacceptable.this is an issue and instead of trying to nickel and dime everything including charging for extra cutlery on the delivery apps (which, by the way, is misleading, because although you send cutlery anyways, many restaurants do not so people may assume they HAVE to pay 25 cents for a pair of chopsticks), and making sauce containers so small that you couldn’t dip the sushi even if you wanted to, there needs to be resolve in regards to food preparation.i saw in previous reviews from a couple months ago that there had been attempted resolve in kitchen staff, but it seems as though nothing has changed.do better, because even those of us will receive the most bland meal and continue to order are getting frustrated.also, you need to warn customers before you begin adding allergens to a dish by including it to the list of ingredients, if it actually was soy sauce.

Excellent food! Customizable sushi rolls and rice bowls for such a cheap price and a wide selection of drinks. 20$ for a 6 piece roll, seaweed salad (so good by the way) and a drink. Love this place and would recommend it to anyone who wants sushi on a budget.

I think I'm done with this place. I usually just get a couple sushi rolls and bubble tea. It all tastes decent, HOWEVER. My last three orders have wrong and my wife and I have felt like garbage (not going into details) since eating there last night. Place has really gone downhill.