Chartwell Royal Marquis Retirement Residence

So happy with the respite care for my mom's knee replacement recovery. I live out of town and after having my mom at the Royal Marquis for a few days I can have peace of mind that she will be treated well after I go back home. Great Staff, clean and well maintained facilities, food is good, the soups are fantastic. The location is great, right of of EC Row and next door to a Tim Hortons and near the mall. The Staff is outstanding, many of them have been with the facility for over 10,15 years. They are kind and welcoming, even with masks, you can tell they are smiling when they talk.

We visited several retirement homes, but decided on Royal Marquis for a variety of reasons. Our first experience was that the staff was very friendly and knew all of the residents names! Instantly my dad felt comfortable here, as they took personal interest in him and asked questions and chatted with him. They were very professional and we did not feel rushed or pressured at all. The staff has been great at following up with me how my dad is doing here, and really make an extra effort to make residents feel comfortable. The daily checks are great too, they always make time to chat a bit with residents. The food is amazing! Such great options and variety.
The restaurant staff remember little things the residents like or always order. This makes it a nice atmosphere for residents.
This is an extremely stressful time/change for my dad and us, but the staff and service at Royal Marquis have made this transition easy. My dad has been here for 2 weeks and daily tells me he likes it here! He seems to be thriving in this short time.
Special thanks to Lou, Valerie, Jas, and Anne. Hopefully I haven't missed anyone!

Essex County Moving has moved residents in to Chartwell Royal Marquis many times and we are always met with polite, welcoming staff. Our clients are excited to start their new chapter here and we are happy to help.

I’m a vendor for Grato Gifts, this is one of my favourite places to set up! The staff definitely makes me feel like family! Everyone is super friendly and welcoming! Gloria has such a fun personality, she keeps everyone entertained, smiling and having fun.

I have been an employee at the royal marquis for 10 years.im at the point in my life where if I had to choose a retirement home to live at the royal marquis would definitely be my first choice. Good management, great food from a great chef and the staff always goes above and beyond.

Staff in kitchen abuse the residents and have been investigated on grounds of misconduct.food is served cold and in poor fashion.my boyfriend used to work there in the past and had horror stories of the other staff, nurses included.he had love for all of the residents as they love you like family.but alot of the staff at this location mistreat the elderly.nurses are lazy as well as overworked and kitchen service is so poor.they have fruit flies everywhere.and kitchen is run by a bunch of hormonal teens because the food service manager does not know how to hire properly for the position.the place is going to be sold soon for sure do not put your loved one in here.period.